1. Byrider

1. Byrider

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Euclid, OH

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Byrider

5.0 (1 review)
Closed 9:00 am - 6:00 pm
Updated over 3 months ago

Services - Byrider

Auto loan

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9 years ago

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Spitzer Honda Cleveland

Spitzer Honda Cleveland

2.9
(9 reviews)

This dealership does some shady business. They refuse to cancel my extended warranty. They never…read moresubmitted my warranty over to the warranty company. The manager then lied and told me he canceled the warranty, but when I asked for proof of refund and cancellation, he couldn't provide either. It's been a month and no word. The warranty company still doesn't have my warranty on file. The total amount of the warranties have been added to my principal loan amount and I'm continuing to pay interest for something that I requested to have canceled the day after purchasing. I was told today by another financial manager that my warranty was never even sent to the warranty company because they are going to cancel it themselves. I asked for proof of cancellation and refund again, still unable to provide. I strongly would not recommend doing business here. This was my first time purchasing a new vehicle and it's been the worst experience ever. Not to mention the new car broke down on me 2 weeks after purchasing the vehicle. They don't care about the customers. Unprofessional and untrustworthy business and associates.

I purchased a Honda Ridgeline pickup here in 2023 and have returned twice for scheduled…read moremaintenance. I have since moved to a new home so their location is nearly an hour away, but I returned because my initial purchase included scheduled maintenance for the first 24,000 miles. Both times I scheduled for a Saturday morning and waited for the service to be completed and both times it took over TWO HOURS for them to do a lube, oil, and filter and to rotate the tires. The saving grace is that my included maintenance is over so now I can go elsewhere.

Spitzer Hyundai Cleveland

Spitzer Hyundai Cleveland

1.0
(3 reviews)

The car works great now. But, there are some concerns…read more When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dropped off about 6:30 PM in the drop box for a 7:15 AM appointment forTuesday And after filling out the form on the envelope with the provided pen (nice touch I thought)., I was confident I would get service in a professional and speedy manner. However that was not the case. I called the dealership before 10:00 the day that the appointment was for and was told that my appointment was confirmed. But I got a text message about an hour later that my appointment was missed, So I called again. But, when I called again, the dealership did not have a record of my car being in the service department,, because they finally checked the key box, though ongoing renovations, that they were no longer using the key box. They finally looked in the key box and finally found my car A half of a day wasted, they finally took my car and called me with the details. It was agreed to fix the most urgent issues with the car, and I thought that would be enough. It was now Tuesday, and I would wait to see what would happen, Later that Tuesday, I got a call frin the tech, and he informed me that my car would be ready by the following Thursday or, Friday. I waited till about 1:00PM Friday afternoon untilI I called again, and I got into contact with another tech who told me he would pass the message on to the tech that was working on my car. I waited that Friday and that Saturday when service was open, but by Monday, no response. I had to call again Monday afternoon, and talked to the tech (which I had spoken to last week), who told me that the parts were suddenly delayed and that I needed to wait. Well, early Wednesday morning I got the call that my car was ready. I picked up the car, after about $1500 in fixes, was ready, My car drives much better after the fix, so the skills of my tech were there, but the communication between the customer and the tech needs a lot of work. In the end, Spitzer Hyundai Cleveland has a lot of appointments available, you are gonna have to call them a lot, like a full time jjob to get these busters working on the job.and getting your car back to being drivable.

Spitzer left a reply to my review asking me to speak to their service manager. What good would…read morethat do now??? My car was repaired by a competent mechanic with a $600 part being replaced instead of the $7,500-$15,000 estimate to replace my engine your service department quoted me. In my opinion, your staff is either incompetent or dishonest. In either event, I thank God that I discovered this before I bought a Genesis from you.

Byrider - car_dealers - Updated July 2026

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