This dealership does some shady business. They refuse to cancel my extended warranty. They never…read moresubmitted my warranty over to the warranty company. The manager then lied and told me he canceled the warranty, but when I asked for proof of refund and cancellation, he couldn't provide either. It's been a month and no word. The warranty company still doesn't have my warranty on file. The total amount of the warranties have been added to my principal loan amount and I'm continuing to pay interest for something that I requested to have canceled the day after purchasing. I was told today by another financial manager that my warranty was never even sent to the warranty company because they are going to cancel it themselves. I asked for proof of cancellation and refund again, still unable to provide. I strongly would not recommend doing business here. This was my first time purchasing a new vehicle and it's been the worst experience ever. Not to mention the new car broke down on me 2 weeks after purchasing the vehicle. They don't care about the customers. Unprofessional and untrustworthy business and associates.

I purchased a Honda Ridgeline pickup here in 2023 and have returned twice for scheduled…read moremaintenance. I have since moved to a new home so their location is nearly an hour away, but I returned because my initial purchase included scheduled maintenance for the first 24,000 miles. Both times I scheduled for a Saturday morning and waited for the service to be completed and both times it took over TWO HOURS for them to do a lube, oil, and filter and to rotate the tires. The saving grace is that my included maintenance is over so now I can go elsewhere.

What a pleasure it is to share my great experience at VA Motorcars in Cleveland, Ohio. I drove…read morehere from Erie, PA to see a 2017 Subaru Legacy Premium with 32,000 miles. I bought it at a great price, received a fair trade value for my Ford, and couldn't be happier. The car drives flawlessly. It is a "rebuilt title" car, but it was fixed beautifully.....looks like new. Alex and Steve are honest; men of their word. With all the options out there to buy a used car, it can be confusing. My recommendation......go to VA Motorcars in Cleveland. You'll get more for your money there than anywhere else. Bob G Erie, PA

The people at VA Motorcars gave excellent customer service and it was one of the better experiences…read moreI've ever had purchasing a car. A got a good deal on a used Subaru and had no problem with me taking the car to another mechanic to get the car independently inspected before purchase. The mechanic said the car was in excellent shape and even recommended that I purchase the car.

My husband and I have been looking for a mini Cooper. We searched around and ended up dealing with…read moreAlex at American auto credit. He is a wonderfully nice honest person, and we stopped on our way home from vacation, bought the car, and drove it home. He does all his own mechanical work on his resells and he's very trustworthy.

Great used cars! Useful for day to day commute around the city. Let them be the stepping stone to…read morehelp you build credit while you save money with a purchase of a used car with no financing so you can get around and make some money. Or if you're just not interested in spending a large amount but need something decent, check them out.

From the owner: We specialize in customer satisfaction read more

The car works great now. But, there are some concerns…read more When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dropped off about 6:30 PM in the drop box for a 7:15 AM appointment forTuesday And after filling out the form on the envelope with the provided pen (nice touch I thought)., I was confident I would get service in a professional and speedy manner. However that was not the case. I called the dealership before 10:00 the day that the appointment was for and was told that my appointment was confirmed. But I got a text message about an hour later that my appointment was missed, So I called again. But, when I called again, the dealership did not have a record of my car being in the service department,, because they finally checked the key box, though ongoing renovations, that they were no longer using the key box. They finally looked in the key box and finally found my car A half of a day wasted, they finally took my car and called me with the details. It was agreed to fix the most urgent issues with the car, and I thought that would be enough. It was now Tuesday, and I would wait to see what would happen, Later that Tuesday, I got a call frin the tech, and he informed me that my car would be ready by the following Thursday or, Friday. I waited till about 1:00PM Friday afternoon untilI I called again, and I got into contact with another tech who told me he would pass the message on to the tech that was working on my car. I waited that Friday and that Saturday when service was open, but by Monday, no response. I had to call again Monday afternoon, and talked to the tech (which I had spoken to last week), who told me that the parts were suddenly delayed and that I needed to wait. Well, early Wednesday morning I got the call that my car was ready. I picked up the car, after about $1500 in fixes, was ready, My car drives much better after the fix, so the skills of my tech were there, but the communication between the customer and the tech needs a lot of work. In the end, Spitzer Hyundai Cleveland has a lot of appointments available, you are gonna have to call them a lot, like a full time jjob to get these busters working on the job.and getting your car back to being drivable.

Spitzer left a reply to my review asking me to speak to their service manager. What good would…read morethat do now??? My car was repaired by a competent mechanic with a $600 part being replaced instead of the $7,500-$15,000 estimate to replace my engine your service department quoted me. In my opinion, your staff is either incompetent or dishonest. In either event, I thank God that I discovered this before I bought a Genesis from you.

Wouldn't buy from again if he was paying ME to buy a car. Might as well have built a car from parts…read morein the time it took to force a response so I could get the title. He had been paid for months. Was to the point we contacted the Ohio Attorney General about deceptive practices.

STAY AWAY from Rusak Motors. Will never buy from again. Was sold a salvage vehicle after being…read moretold the title was clean. Upon registering the vehicle with the DMV in my state, I was advised the vehicle is a salvage, which was confirmed with the Ohio DMV. Ohio DMV advised me to also file a case with the Ohio Attorney General's office as the vehicle is 100% salvage and should have been advertised as such. My salesperson was Dmitry Abramov and upon contacting him he would not take any responsibility and told me he has lawyers if I were to take legal action. Poor business practices and cannot be trusted.

My car had an engine light on. Subsequently I have contacted Nelson the shop owner to rectify this…read more I offered to have my car towed to the shop but Nelson said that this wasn't necessary since they offer in-home services, and sent Alex the mechanic over to where my car was parked. The mechanic scanned the car and told me it was a malfunctioning oxygen sensor. Then he left to buy the part. Then he disappeared and never showed up again. Didn't reply to my texts anymore. Left me high and dry. So I am back to square one looking for another mechanic who can hopefully finish the job. I am very disappointed and can't recommend KARS.

Happy they were able to see me unfortunately they were unable to fix my car but immediately had me…read morego to another shop in which they did, had to be kept overnight but the job was done