Just went there for an oil change, they take my car and check the front. After saying they don't have the type of oil in stock, that is all fine. They did not close the front properly and created a very long scratch about 3 feet and not apologizing claiming he did not done this. I have very new car that I have all place of car in mind. Thankfully the scratch is not deep. I super regret that I don't have the negotiation skill and they kicked me off. DO NOT GO THERE!! read more

come here if you want to pay a big penny for terrible service and have your car looking worse than it came in!

if you ever run into any mechanical issues do not come here, i had flat tires and asked them to change it they ruined my rims, and that's not even the worst part the mechanics couldn't find my lug nut bolt key when i mentioned that it was definitely either in my glove box or trunk instead they suggested to break off the bolts for $30 each, trying to money grab as much off me just for me to come home and find the key literally where i mentioned. extremely frustrating and disappointing DO NOT GO HERE C A COX AUTO REPAIR IN QUINCY read more

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Cox Auto has all the typical must haves in a mechanic including: fast service, honesty, and reliable prices. BUT, the real reason I keep coming back is for their quirkiness. I love it, makes the "oh god my car died" pains disappear into laughter. -They tend to answer the phone in Chinese. Or just Hello? You usually have to ask twice whether this is Cox Auto. It makes me feel like I'm in a secret society. -When they leave you a message, it usually goes something like "This is mumblemumble from Coxauto (said as one word). Call me." No number. Cracks me up every time. - When I ask what was wrong with my car, it usually goes like this : "Your mrmrmotor was bad. We fixed." Me: "My roter? Which one?" Them: "Uh, huh. Your mrmrmrotor" Me: Oh, my motor? Them: Yes, motor. We fixed." Me: Oh...Thanks? Thanks Cox Auto for fixing my car and making me feel (self imposed) like a Stupid American every time! read more

Used to be better, but seems like the increase in business has change their ethics. Their labor costs are on par with others, pretty standard. I got quotes for a brake job; one with their parts and the other for just labor with my supplied parts. They're very similar to another auto shop in the area when comparing labor quotes. However, their parts cost is 2x compared to the other place. Crazy! Stupid expensive, prob due to their greed. Also, accepts cash only. On top of that, told me that pick up was same day at 2pm after dropping off early morning. Didn't get the call until 5pm. 8 hours for a simple brake job?! Last experience there, I had a wheel bearing replaced by them on another car a year ago. Fast forward 6 months and it seems like that's dying again. Prob cuz they don't know what a shop press is and used a hammer to set the bearing. Prob never go back after a decade with them. read more

These guys are efficient, well priced, and have great service. They quoted me $180 for the installation/replacement of two catalytic converters with high flows. A couple other places nearby that I went to didn't even want to try to attempt it because of the location of the 2nd one. Decided to check these guys out based on some recommendations and I'm glad I did. Came in the next day with it done and they only charged $160. My mechanic, Abby, stayed 25 minutes beyond closing just to make sure I made it out with the vehicle. Ended up giving him a generous tip because of it. Now, be aware that this is a Chinese owned and run mechanic shop. Don't let that deter you though. There are a few guys that speak fluent English, and the prices and worksmanship can't be beat. You can even check out your car as it's being worked on if you enjoy watching. I plan to make these guys my main, go-to car shop while I'm still in the area. read more

Their price is fair, but service attitude needs improving. I have been to this place for over a year due to their lower prices, but each time it has been a hassle to schedule appointments or get confirmation on the finish time - I usually end up spending half day just to wait for the repair/service to be done. However I kept going back due to their reasonable prices - until today. I had an oil leak and wanted to have it checked and fixed if possible. I called in the morning to ask if they have time to take me in, and was told they do. I drove 45min to quincy, and was told they don't have time to even look at my car. Gone an hour and half of my time on such a gorgeous sunny day. The owner even refused to apologize for wasting my time, even though I have been a long time customer. I won't be coming back ever again! read more

They quoted me $100 to fix the rust on my 95' Honda Accord. I had significant rust above rear wheels and they cut it off and put plymetal over it and sanded it to make it look very good all within the hour for $100. Another 2 autobody places wanted to charge me in excess of $250 and a ridiculous amount more for a small paint job on the area. Since my car was silver the plymetal works fine so did not need a paint job there. Highly recommend these guys. They are AMAZING, affordable, and FAST! read more

This shop is one of the least ethical. They made the exact same major repair on my parent's Honda Accord three times over the course of 4 years. Each of these repairs cost my parents more than they make in an entire week. Hondas don't usually have these major repairs. Even if it had an issue, why would the exact same issue manifest when my parent's don't ever drive aggressively? Do whatever you can to avoid this shop. They might make it look like you have a deal for something, but they are probably stealing parts from your car and replacing them with junk so you have to go back to them. read more

I had a problem with my car breaking down today because of the battery, it wouldn't hold a charge. I called them at noon and they told me to come down, even though they'd be closing in a few hours. I was helped by one of the mechanics there who was a total gentleman. He had my car back on the road in a few hours despite the shop being busy with other customers. These guys are A++ service, I highly recommend! read more

I am a new driver and I just got a used car. I went to the shop for an oil change. The mechanic was very nice, he answered my questions regarding car maintenance, advised me what to check, and showed me the different oil compartment I need to check regularly. I like their services. read more

The price is reasonable but their work is unreliable. I had my father's vehicle fixed multiple times here and it seems to have more issues than ever. They do not use the correct layers of paint when repainting the exterior of your vehicle so beware of paint easily chipping away. They are preferred by insurance companies for cutting corners and using lower end parts to reduce the cost. read more

These guys are great - everything the other reviewers said is true, especially, and most importantly the great quality of repair and fair prices. I had dented rear bumpers on two vehicles repaired and made to look like new far below what it would have cost at the dealership-owned shop. This shop is such a hidden gem! read more

The prices are reasonable. But service and attitude are fair. They never tell u any details about the process of fixing the car.

These guys are amazing and their quote is hard to beat by any other Auto Repair shop in the area. I researched/talked to atleast 8 to 10 places about my car's front brake pads and rotors replacement. Avg. quotes were in the range $320 to $350 and few were outrageous till $460. I decided to purchase my own parts and get it done through any shop that will give me reasonalbe quote for labor. Everyone to whom I was talking were advising me for replacing rotors with pads, though I was skeptical about it given the new condition of my car and good condition of rotors. I called Benny at C A Cox and he straight away gave me quote over phone for labor, with rotor $80 and just pads $60. I took rotors too with me and he told me that my rotors are in good condition and doesn't need replacement. I asked him what are the charges for greasing calipers (other shops were charging extra like $50), he told me that my car doesn't need that do be done in current condition. I have not seen any honest and quick mechanic like Benny. Every other mechanic tried to get more money from me by insisting and sometimes even by scaring me about consequences of not replacing rotors, only exception was Benny. He has definitely earned my future business too. Also, Benny did the job in 1 and half hours. My total cost for front brake pad replacement was $102 ($42 pads and $60 labor). I couldn't believe this drammatic cost reduction with little research and patience. read more

absolutely horrible customer service. went in last week for a new muffler. picked it up, but this time with the check engine light on for a faulty o2 sensor. they say it's fine to drive and will pass inspection. (it's not - a failed o2 sensor can mess up your cat converter and emissions that would fail inspection). they quote me ~$300 for the damage they caused. i try to compromise as i find the part cheaper online, but they still try to charge me $60 in labor. i haggle them down to $30 (it's a 20m easy job with common tools, not to mention it's their fault). it's such an easy job and my interaction was so bad i've decided to just buy the part and install it myself. they seem to show absolutely no responsibility. fair to say i will never go back there. read more

Quick service at a fair price. Came in on a weekend when no one else was open and we were able to get in and out within a half hour with some minor engine repairs. read more

These guys are ridiculous and I mean that in a good way. I had a 96' nissan with close to 200kmiles on it. Even though this place is really out of the way, I'd come here whenever I need repair work exceeding $100. Last year my car couldn't pass the inspection because a broken exhaust pipe. Another garage was going to charge me $800 to replace it. I took my car here and they soldered the pipe for $50. Early this year, another garage tried to talk me into fixing my leak gasket. I took my car here they told me if i won't be keeping the car for much longer, then no need to worry about the gasket. In my lifetime, that is the first time a service provider has talked me out of paying for his service, lol. Given my rave review, you might wonder why there is only one other review of this place. The reason is simple, most of their customers seem to be Chinese. So yeah, like the other reviewer said, it is kind of an underground society. read more

This place is terrible. My father is an acquaintance of the shop owner and they still con him. Other people are right when they don't tell you what's going on and my car has more problems with their junk parts, which cost more than oem parts. Even more, just today they replaced a single brake pad on the car instead of doing it in pairs, which can lead to improper braking and potentially death (I replaced the brakes myself before with higher end brakes so using junk parts in combination is horrible). Now, they'll be able to charge my father again. Do not go there . read more