Just went there for an oil change, they take my car and check the front. After saying they don't…read morehave the type of oil in stock, that is all fine. They did not close the front properly and created a very long scratch about 3 feet and not apologizing claiming he did not done this. I have very new car that I have all place of car in mind. Thankfully the scratch is not deep. I super regret that I don't have the negotiation skill and they kicked me off. DO NOT GO THERE!!

come here if you want to pay a big penny for terrible service and have your car looking worse than…read moreit came in!

This guy is a pure scumbag and piece of shit. Don't ever come here. My dad's been going to this guy…read morehis whole life only because he's the only Chinese mechanic he knows (dad doesn't speak much English). Most recently this unethical scum gouged my retired dad out of an additional 70+ dollars just to put in new light bulbs for the car before he could pass him for an inspection. MIND YOU I HAD DRIVEN THE CAR LITERALLY YESTERDAY AND I CHANGE THE BULBS MYSELF ON A REGULAR BASIS. I KNOW THOSE WERE GOOD BULBS AND IN GOOD CONDITION CUZ I JUST BOUGHT THEM 2 MONTHS AGO. If you don't know his son, or are buddy buddy with him personally, fully expect get ripped off. Huge disclaimer, avoid this scamming sob. It's worse that he gouges and rips off his own people just cuz they're in need of a Chinese speaking mechanic. Avoid at all costs.

My family has been using Darren's/DW Auto's services for well over 10 years, for several different…read morevehicles. He for the most part has been a very reliable and fair mechanic. There have been only a couple questionable issues over the years. Nothing to stop using him for or to write a yelp/google review about though. I would have suggested his shop to anyone up until last week. My Jetta has had 3 or 4 different issues in the last 3 months, suspension, exhaust and brakes..... Darren always provides a quote over the phone before work being done so I can ok it. This past week I asked for a quote on brakes. He had told me when I got my suspension fixed a few months earlier that they were going to be my next issue. He told me on the phone that brakes and rotors for the entire car would cost me about $900 dollars. He said the price could rise if he found there was anything wrong with the calibers. I asked how much he said he would not know until he looked at the car. Because this was my first brake job I called around to compare. I called a mechanic shop in Braintree and the nice gentleman explained that it too should only cost $900 dollars and calibers were not typically a needed fix but it would be around $125 for each caliber but in his 15 years he had never seen all 4 calibers needed to be fixed at once. The VW dealership quoted me $1300 over the phone. So, naturally I went with Darren. When I called Darren to get the final price a few days later he stated $1400 dollars. I was shocked. I said you said $900 where did $1400 come from? Did you have to replace calibers. He said no kind of laughed and said its $1400. When I picked it up he said to come back later in the week for an invoice. This is not a way to treat return customers. Thats $500 more than quoted and I still have no invoice to see why the massive jump? I called him back today to ask for more detail and why it was so much and he said he will strip the brakes and I can go somewhere else. So I called the other Braintree mechanic they still said $900. I called Darren back he said $500 to strip the car. I stated that we had worked with him for over 10 years and this feels like robbery and poor customer service treatment. He was yelling at me. I said you are not a nice guy. Don't use DW Auto!

We had a very bad experience at this shop. We brought our own car battery and asked them to help…read moreinstall it. Before they started, we clearly asked about the price, and the owner told us it would be $8. After finishing the installation, they suddenly told us the price was $80. After arguing, they finally charged us $30, which was still not what we agreed on. They also tried to take our old battery without asking. This felt very dishonest and misleading. Please be careful if you plan to get any car service here.

I came to Egans for a state car inspection. As a woman, it often makes me nervous to go to a…read moremechanic because I feel they are always looking to "find something" so they can charge you and how would I know if it was true or not, right? I was very fortunate to have Tony do my inspection. He was thorough and fast. He identified an issue (bulbs out) and was able to correct it in real time so my car would pass inspection. I will definitely be back there, the cost was right as well.

Always very reliable, fair pricing, and helpful employees. It would take a lot for me to bring y…read morecar anywhere else. Can't recommend them enough.

They are honest said which I like a lot and they have good experience to work with carsread more

From the moment I walked in, I was treated with such kindness and genuine care. The team was…read moreincredibly helpful, walked me through everything, and made the whole process completely stress-free. The work was done well and in a timely manner. On top of that, the price was more than fair, which is always appreciated. I have been here a few times and this is always my experience. It's rare to find such great service, quality work, and reasonable pricing all in one place. This is the kind of place you recommend to everyone you know. Can't thank them enough! Special thanks to Mario and Hassan!!

I came here for a new inspection sticker, which I have done several times. I was dumbfounded when…read morethey issued me an inspection sticker that was for January 2026 instead of a full year July 2026. I came back in to argue with them about it, and they showed me that I had not been here last year and that my previous inspection sticker had been expired for a year. I checked my transactions and did not find a payment to them last year as well. They were very understanding of my frustration and they were very accommodating. I appreciate their patience that they showed with me and I left a satisfied customer. Thank you guys.

I respect when a good mechanic admits he doesn't have that kind of experience in a certain area…read more This place was like a world win! He did a great job on my ax as it did not need much to get going. If you need to talk directly with the mechanic. Perhaps you just roll the dice. Cuz what he knows?? He does best!!

First things first, if Jimmy Abdon recommends a guy, you know he's going to be good! Came to Tom's…read moreAuto and A/C after Jim noticed my compressor was rattling like a toy in the hands of an excited toddler. Even though we're not in Texas, having a car without a functioning A/C is a quick way to make driving miserable. As they say, the proof is in the pudding. I can turn on my A/C after the car sits in the noon sun, and have it already blowing cold in a minute or two. This confirmed that Tom's does quality work, and while the parts may cost more, you know everything will work as it should. Being someone who needs A/C to live, worth every penny. I called and was able to make an appointment without a problem. Tom was great about keeping me in the loop about whether he was able to obtain the needed part and let me know when the car was all set. This may seem small, but keeping the customer in the loop is pretty underrated. I also asked to see the old compressor afterward, and they were able to show me what was wrong with it and causing it to make noise. The repair was not cheap, with the compressor alone coming in at around $400. I mentioned that I saw the part for $200-something online. I was told that because they answer for the work, they need to be able to quickly obtain a new part if the one they had was defective. Ordering online would mean us having to wait for a while while the new one comes in, which could take a while. Not to mention I would either be out a car, or there'd be extra labor in assembling/reassembling. The higher price was at least in part due to several markups along the supply chain.

If I could give this company a review - I would give this zero stars. Terrible service,…read moreunprofessional, uses your car without permission (make sure you take a pic of your mileage before dropping off), takes extra long to fix your car, quality of repair sucks. DO NOT COME HERE TO FIX YOUR CAR.

Worst sevice ever. I used them because it says they fix suv's on the building. They can't fix ford…read moreescapes. They had my car 3 days and did not fix the problem. Lied about what was wrong to get money and wasted my time. They need to be put out of business!

This place is tied for best mechanic I have ever been to. I have only been in for oil changes, a…read morenew battery and a serpentine belt. They got me fixed up real quick each time. I can't remember the guys name that works the front desk but he is always super nice, listens to everything I have to say and most importantly has a great attitude and is almost always smiling. When was the last time you saw a mechanic smile? Especially one who works on German cars.

I have been using this shop to service my 2015 VW Jetta since 2019. They have always been fair,…read morehonest and reliable. They were recently will8ng to do a partial repair on my transmission to see if i could avoid having to replace the entire transmission. They were successful and saved me over $4000!!! If you own a VW, BMW or any other German car, skip the dealer and take your car to 555 in Quincy.

July 30.2022 while driving south on the expressway to Quincy, my "low tire pressure " light came…read moreon. Since I was near the Neponset Bridge exit, i decided to go Hancock St to see if anyone was open since it was 5:45 PM on a Saturday. Most places were closed so i continued on Hancock St. hoping to get closer to home on a rapidly flattening tire. At 5:55 PM, I saw the garage doors open. Sam, the owner, welcomed me in, put my auto on his lift and was able to repair my tire. He stayed open just for me and my repair as he was planning on closing at 6:00PM. I also filled up with gas. This 25 year old owner is special as well as honest. He charged his regular fee and I was able to go on my way and he was then able to close up shop. Bravo Sam

After some aggrivation I must say that Sullivan did come through for me. Jill in the claims…read moredepartment grabbed the bull and made it all happen with little inconvnience to me. My vehicle was repaired and I did not have to deal with insurance. Overall a very good rating.

This shop left all 5 lug nuts loose on one tire. Objectively, this is extremely dangerous. Avoid…read morethis shop.