C A Russell Ford

2.0 (8 reviews)

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Closed • 9:00 am - 6:00 pm

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C A Russell Ford - It was a surprise not expected. They had a snack and beverage areas we could help ourselves to and the ice cream was A nice touch. - Car Dealers Near Me - Springville, Alabama

C A Russell Ford - Alabama sunsets are hard to beat. - Car Dealers Near Me - Springville, Alabama

C A Russell Ford - Whether you are checking out a new ride or servicing your car, come check out the showroom. We will have coffee & beverages ready for you. - Car Dealers Near Me - Springville, Alabama

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Darwin C.

5 months ago

They sold me a defective car and won't do anything about it. I've had the car for only 5 months now and I already need a brand new engine in repairs costing over 13k which is my entire Car Note. I've tried calling up there and the service manager said they can't do anything about it so he'll have the sales manager reach out to me but never did clearly giving me the run around. They won't do what's right by the customer and they package power train warranties that are null when it comes to power train issues. I would never buy a used car from here EVER again and i recommend you stay far away from this dealership if your looking to purchase a car. read more

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Marissa M.

10 months ago

Had to come here and pick up parts for my car that was sent to the wrong dealer, despite knowing that I was here, I was given the run around, and had to jump through all these hopes waited over 2.5 hours until I was given the part. It seems as if they were mad that i got this part that cost 1.4k without paying. This entire time they were looking for a way to attempt and bill me for it. Luckily i stood my ground and refused to pay for something under warranty read more

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Mike D.

1 year ago

Purchased a brand new Expedition from here a year ago. Buying experience was great. If you need service beyond an oil change and tire rotation, go somewhere else. We have been having issues with the blind spot, parking, and braking sensors. Took it to them in March, they said there should be a software update in May. Never happened. Take the ONE year old vehicle back to them and they keep it for two days and don't complete diagnostics, even though we scheduled the appointment. Then they call and ask to keep it over the weekend. Still don't touch it. They call Monday and say come get it while we wait for parts to be delivered. A week later they call and say they did not order the parts and wait for the software update that now is apparently coming out in July. What a joke. Very inefficient, inconsistent, and incompetent. read more

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Leia W.

2 years ago

The service department fixed an issue with my Bronco that another Ford dealer service department could not and they did it in two days. They were polite, efficient, and communicated well. Thanks guys! read more

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Chondrell W.

127

3 years ago

Ran my credit without my permission..which is illegal. Will be filing a complaint with CFPB and whoever else I can if this inquiry on my report is not removed. Was told that I would get a call back from the finance manager in regards and nothing Edit: instead of attempting to fix the issue they attempted to get my comment removed. I still haven't received a call back of them even pretending to try and fix the issue. read more

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Eddie D.

Hey Chondrell!! Do you mind calling us to have this taken care of?…

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Ross D.

2 years ago

I loved the experience with All American Ford. The staff was very knowledgeable and the people were great. I recommend them to everyone.

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Sabrina H.

2 years ago

I don't think I have ever left a bad review before now but if I can save one person from from going through this, then it will be worth it. My niece, a single mother, came in to see them two days ago. They talked her into a 2020 Durango with 91,000 , charged her 28% interest for 72 months. So they saddled her with a 33, 000 finance charge for a total financed $29,000 vehicle. So in all $63,000 for a 2020 Dodge Durango. She kept telling them she could not make over $700 on a payment but it ended up being $875. They told her they would give her $5,000 on her trade in but only gave her 1,000. My husband, her uncle, tried calling the very next morning to reverse the deal They wouldn't budge, they didn't care at all. He asked them how they would feel if someone did this to their daughter- they could care less. There is NO WAY I would EVER DO BUSINESS with All American Ford in Springville, AL Disgusted, Sabrina Hunt read more

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Ms K.

2 years ago

There ads are a numbers game. We have a trade & 1k down, they still ask for a co-signer. But yet there ad says we approve no matter the credit. Will pay-off your trade nto get your.business. They are out. for the perfect credit people not ones that work and are struggling. DON'T believe all you read in their ads. read more

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More info about C A Russell Ford

1965 Mustang Ave
Springville, AL 35146
Directions
(888) 790-0402
Call Now
Visit Website
http://www.carussellfordspringville.com

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Does C A Russell Ford take credit cards?

Yes, C A Russell Ford takes credit cards.

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Does C A Russell Ford have free WiFi?

Yes, C A Russell Ford has free WiFi.

From the Business

Specialties

At C. A. Russell Ford of Springville our sole focus is serving our customers the way THEY want to be served. Whether you are looking for price information, product information, trade value or selling your car, we are ready to answer any of those questions, in the order you ask them. In-store, our website, or over the phone, we want to find you the right vehicle, the right service and the best experience. Don't forget to try our new mobile service and pickup/delivery! Schedule in 60 seconds today via our website!

History

Established in 2016.

C. A. Russell Ford of Springville's sole focus is serving our customers the way THEY want to be served. Whether you are looking for price information, product information, trade value or selling your car, we are ready to answer any of those questions in-store, our website, or over the phone. We want to find the right vehicle, the right service and the best experience for every customer. As a full service Ford store, we pride ourselves on a family atmosphere and our customers are part of the C. A. Russell family. We are ready to meet you and understand how we can help! So, give us a call, come by our store or schedule an at-home service in 60 seconds today via our website!

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Hollie D.

2 years ago

I was thoroughly impressed with this Ford location visit, from the moment I walked in to the moment I left. The staff was exceptional, taking the time to explain the issues with my 2015 Ford pickup truck, which has clocked over 200,000 miles. They were patient and understanding, and even had a cozy lounge area where I could sit and wait with my young son, who indulged in a sweet treat - a perk that made the experience even more enjoyable. Throughout the process, they were happy to answer any questions I had about my vehicle's and offered valuable insights on how to best maintain it. Their attention to detail and dedication to customer care is truly commendable, and I would highly recommend this Ford location to anyone seeking top-notch service. The Service writer that helped us I believe the name was James. read more

Deanna C.

3 years ago

I went in after looking online at All American Ford in Springville. From the moment I walked into the dealership to the moment I drove off in my new Bronco, service from the sales associate to the finance guy was amazing. Daniel "Dee" Holmes was truly a blessing to me. He was knowledgeable about all the cars on property... new and used. He listen to all my crazy concerns, financial concerns, and really worked with me to get me the best car for my family needs. I recommend All American Ford 1000% for anyone looking for a new or used car. I will definitely be back to see Dee when we decide to trade in my husbands car. I can not say enough good things about this dealership. read more

Jessica W.

3 years ago

Our AC suddenly stopped working on our multi-day road trip, and we pulled into All American Ford for help. They didn't have any mechanics working on that day, but the service adviser had experienced the exact same thing with his vehicle and helped us with a solution. We didn't spend one dime at this dealership, and they still welcomed us and our young kids with open arms, gave us ice cream and drinks, and a cool place to stretch our legs. Top notch customer service from both the sales and the service teams! read more

Drew T.

3 years ago

This place is amazing! They are incredibly friendly and answered all my questions and showed me a vehicle without me having to sign anything or let them know my blood type. The dealership is also incredibly clean from the showroom to the bathrooms. The service and parts department are great too! If you're looking for a positive car buying experience then this is the place for you! read more

Jason B.

3 years ago

We have been looking for a Bronco for months and they were way over price. We met With Drew Taylor and he was able to get us a great deal. Have a bought many Cars and this was the most professional and customer friendly environment i have encountered. I will Definitely be using them again. Thanks Drew for a great deal and easy day. read more

Chris L.

3 years ago

Just purchased a transit Chevy city express. Jeremy set everything up over the phone. Went in test drove it, Drew and Dylon had all the paper work completed. Fast and easy. Everyone there was excellent. I Higley recommend them. Great customer service and they make it so easy. I will be going back. Chris Lee read more

Nicole E.

3 years ago

I've purchased two vehicles here and each time I had a great experience! I also get all my vehicle's maintenance done here and never have an issue. Everyone is super friendly and goes above and beyond to make sure you're taken care of! Would recommend to any person shopping for a car or vehicle service! read more

Taylor W.

3 years ago

Great service and a very welcoming atmosphere. Even though I didn't buy a car, Dallas sure made me want to! He's a class act and a super friendly fella. I really felt at home and will definitely be back to buy that truck I was looking at. read more

Antonea H.

3 years ago

Johnny Clardy meet me and my husband at the door and made us feel right at home. We told him what we were looking for and he went right to it. He made sure we got everything we said we needed and more. Best Customer service ever. read more

MistyandDallas F.

3 years ago

Kaleb Moody is very personal and has a great demeanor with customers. I highly recommend using him for all your new vehicle purchases. He will walk you through every step of your paperwork and your setting up your electronics. read more

Terri I.

3 years ago

My experience at All American Ford was great and much better than I had expected. The salesman, Dallas Williams, was nice, polite, and knowledgeable. I would recommend anyone to purchase their next automobile from him! read more

Jesse E.

2 years ago

Kasey Grayson was a huge help for me and my family. We traveled from 2 hours away and he made sure everything was ready when we got there. I couldn't recommend a better person to do business with! read more

Dee H.

3 years ago

This is by far the only dealership anyone should shop at. They have the best selection of both new and used vehicles. Check them out for all your vehicle needs! read more

Skyler W.

3 years ago

Dallas is a heck of a salesman and they gave me a hot cup of coffee! Perfect temperature for coffee. It really satisfied me! Wonderful experience! read more

Katherine M.

3 years ago

Kaleb was awsome.for a first time buyer he put me at ease. Enjoyed the company of him we had more laughs than concerns. Come down and see him read more

Stephanie R.