Would be 5 stars except for communication problem re title. I stressed on several communications that I wanted the title the same as the car I was trading in. My son Stewart or me. Not and, but OR. Stressed in the chat, stressed in all communication before pick-up and during pick-up. I felt I was understood when I had to make copies of Stewart's license and send with other documents. Imagine my surprise when your paperwork had the car in my name only. The clerk at the courthouse said we would have to come back after the state sent us the title and then they would change it. I went to so much trouble to get it right and was told that's how it would be. Well, it wasn't! Other than that it was great. read more

they were very professional and polite. Carvana really helped me out with buying my car a true blessing read more

The entire process was simple and the pickup was right on time. The driver was courteous and friendly. Will definitely use again.

Process was easy and convenient. Delivery was smooth and on time. Only complaint was the vehicle arrived with dings that had been touched up. These were not disclosed, similar to other vehicles, in the description nor the condition photos. Floor mats were not original, but rather a cheap replacement set. This was a 2025 model so should have been original. read more

One star only because zero stars isn't an option. This is not an issue with the Carvana of Birmingham location--the team there was excellent. The problem is Carvana's broken process. The entire purchasing experience was stressful and frustrating. Just when I thought we were finally finished with Carvana, another major issue arose. Two full weeks after I dropped off my trade-in and picked up my new vehicle, my credit union informed me that Carvana failed to pay off my credit union loan within the required 10-day payoff window. As a result, my account is now past due on a vehicle that has been in Carvana's possession for over 14 days. To make matters worse, my new loan funded Carvana more than three weeks ago. Throughout this ordeal, Carvana's customer advocates largely added to the stress rather than resolving issues or clearly explaining next steps. Problems went unresolved and communication was consistently poor. I would not recommend Carvana to anyone. The Carvana process is fundamentally broken. read more

The guy that delivered our vehicle was excellent! He had GREAT customer service and was so helpful. He deserves a raise!!!

Selling my car on Carvana was a much easier process than I anticipated. I was happy with the price, docusign process was simple, and setting up pick up was a breeze. Pick up driver called within 30 minutes of arrival, and picked up my vehicle within the first 30 minutes of a three hour pick up window. Even better, once he arrived, he was in and out within 15 minutes. 10 minutes later, received confirmation e-mail of pick up, and $ was deposited within 24 hours. read more

My car only had 52 miles in gas at time of delivery and had a service light including change fuel filter and add washer fluid lights on when it was delivered. This is my fourth time getting a vehicle from carvana and I am very disappointed read more

This is not a problem with this specific location but with Carvana in general. I purchased a car from them in October and 4 months later I still don't have my title. Every time I contact them they can provide no resolution for me and continue to push off the time they will get back to me. They have put me in a very difficult situation. They are taking part in illegal business activities by not handing over a title when a car has been paid in full. read more

It was a super easy way to buy a car, especially one that was difficult to find at other dealerships. My only complaint was we received the vehicle with several glass chips in the windshield. It cost me $100 to get them repaired. Also, the car had a funny smell. Almost smelled like smoke. Overall, I'm pretty happy with the purchase. read more

Super easy. If you are certain about what you want to purchase, this is the easiest, painless process of buying a car.

This is my second car from Carvana. The purchase was seamless. The delivery driver was informative and friendly. The car has been driven quite a bit already and no issues whatsoever. Highly recommend over going to a dealership. read more

This is the first time in my life I've ever financed a car, and Carvana made it easy. The car, financing, taxes and registration, as well as my insurance, all in one location. I found the car I wanted, had it purchased, and at my apartment, all in less than a week, and while they said they would only take $300 for my trade-in, my down payment went from $2,000+ to $700. The kid that dropped my car off was very professional, very attentive, and we even got to chat about the Fit for a few minutes. Of course I didn't have any questions, and if I did, it only would have been "does it work?". The answer was an obvious yes. read more

Carvana Birmingham - Old - Auto Loan Providers Near Me - Birmingham, Alabama

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We sold our car to Carvana & I still can't believe how easy this entire process was. We did all the paperwork online so when we dropped off our car, all they had to do was check it out, take some pictures, & then the next thing you know we had a check in hand & were done! Plus our auto loan was quickly paid off within a week. Extremely satisfied with everything about the process. read more

This is our second purchase through Carvana. We returned because of the great service after the purchase that we received the first time. I'm not able to say that this time. There is noticeable damage to the front bumper that was not listed or shown in their listing. We have requested that they repair it only to be denied through Carvana's repair service. My wife still loves the car so we'll keep it and get it repaired ourselves. However, we will not be making another purchase through them again. read more

When my car was delivered it smelled really bad inside and the seats were wet/damp for two days. They also did a poor job detailing/cleaning the car. I've bought from Carvana before and it was a good experience, however this experience was extremely disappointing. read more

This was the easiest process I have ever had purchasing a vehicle!! Picked a car out online followed all the instructions and guidelines required for purchase and in two days my car was delivered right to my door!!! Had an Issue with the way it rode during my 7 day trial period and Silver Rock handled my claim immediately with no charge to me. How great is that?!! read more

Painless way to buy a car, Best prices. Full disclosure on the history of the vehicle. Git a great price for my trade-in. Second time I've bought from Carvana. read more

As we arrived to pickup car, we rang the bell several times and waited for 5 minutes The car was not detailed inside read more

Our entire transaction of selling our vehicle took no more than 15 minutes on site. We arrived, the rep greeted us. She took the keys and explained that we could wait inside and that she would be back in 5-10 minutes. Once she checked out the vehicle, she came back in, handed us the check for our car and we left. Awesome experience all the way around. I will definitely come back to Carvana. read more

I am very pleased with the whole experience. I decided to keep the vehicle after the 7 days.

Super smooth transaction. Got an appraisal online, scheduled and appt and whole transaction took no more than 5 minutes.

The selection, purchase, and delivery process was terrific. It looked like the car had not been detailed and I found some trash from the previous owner in the car. Also, I was a little surprise it only came with one key. This is my second Carvana car and won't be my last. read more

The paperwork has been fast and easy to this point, but on pickup we weren't impressed with detail cleanliness and didn't seem to even attempt to air out what smelled like a fresh Saturday night bar! read more

A great experience from start to finish! SO happy with the ease of doing everything online, and the person who dropped off my car was done within 20 minutes. It seemed too good to be true, but I will never buy my car any other way! This is truly the car buying of the future. read more

From start to finish the online process was easy and quick. The delivery process was a breeze and the delivery guy was very cospitable and knowledgeable. read more

I had an excellent experience selling my car to Carvana. The process was efficient, and even though it was virtual, the communications were constant and precise. The driver who picked up my car was friendly and explained everything concisely, providing great comfort during the process. I highly recommend Carvana if you want to sell your vehicle. read more

The process was easy. the pickup was smooth. only took 10 minutes in person to drive away with my new to me car.

This is the 3rd vehicle we have purchased, for the most part, I'm satisfied and feel like we got good deals. Although, this last purchase, a 2014 van, had issues I didn't know about. There was obvious cosmetic damage repaired on the inside and something repaired on the outside because there was leftover painters tape, also, the date codes on the tires show they're over 10 years old. The warranty company refused to replace the tires. Did I get a good deal??? read more

At first it was simple getting approval and everything. Car was supposed to be delivered the following Monday. Well here I am over a month later and still no car. You call Carvana and they can't tell you anything about your cars location or what's going on with it. So I canceled my purchase. This was by far the worst car buying experience I have had. Do yourself a favor and don't waste your time or money and these fools. People really are the worst. I don't think they can improve at all. Once you suck you always suck. read more

Buying from Carvana was one of the best experiences I have had. From start to finish, they were there to help answer all my questions and concerns. In just a matter of a few days, they delivered my car and it was all hassle free. Great experience. I would definitely recommend them. read more

My experience was amazing. I never thought buying a car online could be so easy and hassle free . It was easy to navigate and I got more information than I expected on the car. I really enjoyed the whole experience , including the delivery . The young lady who delivered my car was very knowledgeable and courteous . I got a great deal on the car and very happy. I highly recommend Carvana. Thank you read more

Carvana Birmingham - Best price around ! - Auto Loan Providers Near Me - Birmingham, Alabama

After my car buying experience with Carvana, I cannot imagine buying a car anywhere else. Our old car developed transmission problems we couldn't afford to repair and we needed a car. My credit was weak but Carvana had exactly what I wanted at a great price and offered a good interest rate. Since I wasn't local they arranged delivery, provided for test drive and inspection, and were super nice. I even had a seven day trial period to drive the car and return it no questions asked. My only regret is that I didn't get to experience one of their car vending machines. Oh well. There's always next time! read more

Carvana Birmingham - 2017 Kia Optima - Auto Loan Providers Near Me - Birmingham, Alabama

worst car buying experience I have ever had. each person I talked to on the phone prior to my pickup date gave me a different answer. I arrived at my scheduled day and time and was told my paperwork needed to be redone and I would have to reschedule for another day. The sales associate at the Birmingham office was very helpful. He was able to get my paperwork expedited so I could take my vehicle home that day while I was there. read more

on Saturday January 15, 2021 I took delivery of a 2017 Cadillac XT5 from the Birmingham store in Montgomery, AL. The car is great the price is good, no issues. I got an equitable price for my trade-in. However, I was supposed to get the car in Orlando on January 9. I drove to Orlando on January 8, 450 miles. I got a text at 3 pm, car unavailable. I had to drive back 450 miles. Numerous calls and hold times, agreed to take delivery January 15 in Montgomery. I was given $500 rebate but charged around $479 to deliver in Montgomery. The exchange went okay, delivery was around 35 minutes late. Swapped cars, exchange was smooth. I was given a Bill of Sales, but no Temporary Tag or Registration. On closer examination, at home, discovered I had a jack and spare, no tire tool. I called, told to buy one and submit receipt. I did. Asked about registration, no one knows anything. On January 18, called and texted regarding registration, nothing. I can not drive without a temporary tag. Today, January 19, called, still no one knows. I have a great car, I CAN NOT DRIVE UNTIL I GET REGISTRATION. In summation, great cars, good pricing, TERRIBLE CUSTOMER SERVICE read more

So I really think that might've been the easiest car sale I've ever done in my entire life!!!!

I sold my Mercedes SLK350 to Carvana and never once had a problem!!! As skeptical as I am, and with things going so well, I was waiting for a bomb to drop. It never did!!! I highly recommend them to sell your car to. They gave me a higher price than the original Mobile, Alabama Mercedes-Benz dealership was going to offer me. They were very punctual and showed up the exact minute they were due!! The entire process took about 10 minutes. I still can't get over how easy it was!!!! read more

Great car, horrible service. They asked for a debit card to reserve the car then a check upon signing. They cashed the $37k check (full price for car) and took a week to deliver the car and then hit my debit card for another $37k when they delivered. Spent all day talking to various people and on hold for hours and no one is able to do anything. I'll be filing a report with the BBB and may be forced to contact a lawyer to assist. Do not buy a car here. read more

This was the second time we've bought a car on Carvana. Overall the process of finding a purchasing the car was a good experience. The delivery was spot on time and everything went smoothly. Only one minor complaint. The car wasn't as clean as it could have been. It looked like it had been wiped down in the interior but there were water (?) spots and some minor flaws that weren't reported ahead of time on Carvana's description of the car. Perhaps this was because the car was from a partner seller. We are happy with the car and look forward to years of use from it. read more

I love the TV Ad 'At Carvanna, we treat you like we treat our Mother...' They must hate their Mother because I have had an experience from Hell and Back... The GOOD: I have not lost a penny like the other Reviewer with a bad experience. The BAD: Carvanna AGREE in Writing to BUY my 2014 Cadillac ELR. I uploaded ALL of the required Documents and Photos ad they said they would review everything and get back to me. The UGLY: They never did...I attempted on multiple occasions to call(left on hold), Chat(Ignored), Email(Ignored). I finally got to talk to Todd (Very Professional and Friendly) and he said ALL was good and that they would send a refreshed email with the hyperlink to schedule my 'Closing'. That was over a week ago and nothing... Worst Car Selling/Buying Experience ever...never again... JP read more