I'm writing a complete and honest review. If any employee gives you attitude, BEWARE--they might…read moresabotage your car. I came in thinking I had a connection issue. My Corvette sometimes wouldn't start, and I had just had an engine replaced in August. It turned out to be something as simple as the car being a manual transmission with a neutral lock--something no one at Edwards Chevrolet could tell me. This leads me to believe not only are the service clerks (Luci was a great clerk) unexperienced, but the technicians must not be very knowledgeable either. The service clerk Brooks literally told me over the phone, before he acted like a grown man, that no one wants to work on my car. I immediately replied, "Well then let me speak to a manager so I can figure out why." He then changed his attitude and started being professional all of a sudden. That made me suspicious. I told two managers at Edwards Chevrolet that their employee spoke to a customer in that way, and they didn't seem the slightest bit surprised. (Marty Phillips and a Mr. Short.) Manager Mr. Short at Edwards Chevrolet said there were cameras positioned at every bay and he would follow up with me to ensure there was no foul play with my vehicle on 10/16. Since then he's ignored my calls and texts. Marty Phillips didn't even care to investigate. He started mentioning how long everyone had worked there, as if that would prove I'm lying. After reviewing their work on October 16, I found three faults: Drained oil A hose that was detached and not placed back A connector disconnected from my starter I am a 27-year-old United States Army veteran, and I think this business is TRASH. No communication. No accountability. No integrity. I'm ashamed that an American business like Chevrolet is attached to Edwards. Very emotionally charged staff. Very unprofessional. Don't trust this dealership.

In 2020, I purchased a brand new 2020 Chevy Blazer (Silver) and had an excellent experience. Fast…read moreforward to 2026, that vehicle was totaled due to a system issue that caused me to crash into another vehicle. On February 6, 2026, I purchased a used 2022 Chevy Blazer Redline Edition (Black). After having the vehicle for just over a month, the radio and display screen stopped working, and the car completely died, which also caused the key fob to stop functioning. When we attempted to use the physical key inside the fob, we discovered it was not the correct key for the door. After several days of communication with the dealership, the vehicle was finally towed to the service department. The car remained there for almost a week, and after multiple follow‑ups from me, I was finally given a diagnosis. Due to extenuating circumstances, I was unable to purchase the extended warranty, so I understood that the financial responsibility would fall on me. I approved the repair, which totaled $1,085. Today, when I followed up on the status of the vehicle--having now been without a car for a week and a half--I was informed that although the original diagnosis had been repaired and the radio was functioning, the display screen was still not working. I was told this would require an additional $621. This entire experience has been extremely frustrating. I am deeply concerned about how this vehicle passed inspection prior to being sold. I also question why the technician did not identify the issue with the display screen during the initial diagnosis, especially since it was directly related to the radio problem. Based on my experience, I would caution anyone purchasing a used vehicle from Edwards Chevrolet Downtown to secure a warranty immediately. Without one, the experience can be extremely costly and stressful. I am very disappointed, as I previously had a positive relationship with this dealership. I work hard for my money, and I value businesses that demonstrate loyalty, accountability, and integrity. Unfortunately, this situation has left me feeling dismissed and financially burdened due to issues that should have been identified and addressed before the vehicle was sold. Two weeks ago, I underwent major surgery and am currently on medical leave from work, so my finances are extremely limited. After being without a vehicle for a week and a half--and despite requesting a loaner--I was never provided one, nor did I receive a response regarding my request. As a result, I will now be picking up my vehicle in the same condition in which I brought it to the dealership: still not functioning properly. I am already out $1,085 for the initial repair, and I simply cannot afford the additional $621 that was quoted. When I dropped off my vehicle, I provided detailed information, along with photos and a video clearly showing the issues the car was experiencing. It appears that this information was disregarded. Instead, it feels as though only part of the problem was addressed, resulting in an incomplete diagnosis and additional costs. Furthermore, the issue regarding the physical key inside the key fob not fitting the door was never acknowledged or addressed. This has been a difficult lesson, and I will not be doing business with this dealership again. I understand that I am only one customer, and my decision not to do business with this dealership again will not impact them financially. However, I cannot continue to support any company that takes my hard‑earned money and leaves me feeling as though I have been taken advantage of or made to feel foolish and I feel like BOTH!

While I see all kinds of negative reviews, seriously if a place was this bad they would not remain…read moreopen, most of it it from the dealership side. I can speak on the service side, since I purchased my car (from someone else) in 2023, every bit of service has been done at Stivers and I've never had one issue. They have been honest when I need new tires and brakes, taking me into the shop and showing me for myself, the service writers have always been friendly and helpful. Some of these reviews must have been written by other Ford dealerships jealous of Stivers' success.

If I could give a -0 I would. The service dept oil changing and all is a rip off. Telling me my…read morebattery that isnt 4 years old is bad. Everything they tried to do almost 1k and my friends place which has been around a long time said 500 for the same things. First new car caught fire 4 days after getting it from the factory, got a second same car same day as fire. They kept it for almost 2 plus months. Rip. Off stay clear of stivers

Shopping online and found car at Birmingham Brokers. Spoke on phone and scheduled a pre inspection…read more They held the car for inspection and week till I could get there. Car was what was advertised. Easy to work with, straight forward. Would recommend anyone looking for car.

Do not buy from them. Keith is a scammer in my opinion. I bought a nice looking Tesla had it for a…read moreweek and not working. it is going to cost me 6k to fix it. which I don't have. Thought it was a good deal now a bad deal.

The service managers here take care of their customers. This review gives credit to the tire…read moreagreement which has served me well. Road hazard is worth the price. Also the lifetime battery has paid off. I came in once not knowing my battery power was low and they replaced. I do recommend this shop.

Had an appointment for an oil change…read more they did my car in pretty quickly. only one person was at the service desks. He was helpful I offer the cheapest option. thanks! when they decided Ineeded cabin. d air filters, the guy sat with his back towards the customer Lou fe and yelled out my name. the setup is weird because he sat looking out at the service garage and talked to me. I came in his space from the lounge so I was next to him. I asked him if he was talking to me or the mechanic.. he didn't turn and look at me. he didn't say hello. he didn't introduce himself. was awkward

Just had my first service for my new Subaru and everyone I dealt with at Hallmark Subaru was…read morewonderful. Everyone was extremely kind, helpful, and professional. I appreciated how they kept me in the loop with texts during the process, which took a little less than an hour. I had made an appointment prior online which was a very easy process and definitely how I'll make all my future appointments. FYI, for anyone who's new to this dealership or unfamiliar with Birmingham: there are 2 bays/doors on the left on 13th Street North, which is a one way street. For Subaru service, enter the 2nd bay. Pull forward and someone will come out to assist. They'll move your vehicle to the service garage and when complete, they'll move your car to a parking space on 13th Avenue North. You receive a text when everything is complete and you just go to your service advisor and sign a document, pay, and you're done. I don't see how any part of this process could be any easier! Great dealership.

Went in to get a new forester told the sales person I wanted a hybrid with leather and a sun roof…read moreshe said they were going to have to have one delivered and she would keep me updated on its arrival. I waited 6 days and decided to call just to see and she made me wait while she checked to find the car was there 3 days previous. I go in to drive it and no leather she ordered the wrong car and then got pissy with me when I said i wouldn't buy it . So I left to have her back talking me about I was being rude Anyway. wrong interior I had to contact her instead of her doing her job as promised and I'M the rude one. last time I step into that dealership. Do yourself a favor go to Atlanta to buy a car. minch easier and you get better service.

I got help right away and was able to test drive and bought a the car , thank you for help.read more

The inky thing I didn't like was a person that's only been their 6 months tell me about the extra…read moreto add to my oil change for 45.00 and I had just had an oil change in August and wasn't told every time I come in I get something different but its sad my car is almost 10 years old and I have came there every time to have all my services, but when something goes wrong its the customer fault, and no you guys don't take blame for anything, this is just a customer who cares

So, I took my daughter 2008 Nisan Altima in for maintenance, her car has been giving her trouble so…read morewe decided to take it to where we know we will get great service. They got us in no time (same day). I prayed it was nothing severe and we would be up and running and back home in no time. Well, to say the least, we did get and estimate in a timely fashion, but was far expensive than expected. Although the car required much work, Dillan was great, he worked with me and explained what was need first. He took the pressure off and helped in break down the essentials. I highly recommend. Ask for Dillan, he is super helpful and friendly. He will make sure you are in tip top shape.

PLEASE SHARE THIS:…read more I dont want this to happen to anyone else. At Jim Burke Dodge Chrysler Jeep Ram in Birmingham Alabama (check thier reviews) I took 2 of my 11 trucks to Jim Burke Dodge Chrysler Jeep Ram back in February they had been giving me the run around about my trucks every since then. I Called them in April askin wasup with my trucks getting fixed because THEY DO NOT DO ANY FOLLOW UP OR UPDATE CALLS ABOUT YOUR VEHICLE!! They gave me some excuse about they haven't got to it yet!!! So I bought that lie and waited. Called again in June still nothing!!!! So I called and asked a friend to give me the name of who is over the entire servicing department at Jim Burke Dodge Chrysler Jeep Ram and they gave me a name of Ronald Toelken! So I went into the dealership in July and asked for the guy they showed me his office. I walked square dead up in his office and to have a great business man to business man conversation with him about my fleet vehicles. I explained to him that my team rely on their vehicles to install tvs and sound all over the south. And having 2 vehicles sit in his shop for 5-6 month while they try to figure out how to fix them is unacceptable!!! I have truck notes and insurances that must consistently be paid on these trucks!!! He said he understood and had his service men get right on it and fixed one of them got it back to me and we put that one back in service. But the other one he said he had to find a part. So I bought that excuse and left again to wait. I went back in August because no calls from them or anything about my truck. The service guy claimed the part aint came yet. Now im pissed but i hold it in and leave. Here it is September I jus left the Dr ‍ in a sling and I decided to stop back by about my truck. This dude says we got the part last week and we should be able to get you your truck sometime this month! Im like WHAT??? !!!! I want my truck fixed quickly like you did the first one! You mean to tell me it aint on your high priority list to fix my truck first? So you got other vehicles ahead of mines??? "Thats right Mr Parker take it or leave it "! Now that level of unprofessionalism pissed me the hell off!! So this guy tells me to leave the premises! I told him i will when i get my vehicle!!! He went and called the cops on me to have me tresspassed off the property because I told him they had bad reviews for the exact same issues!!!! Now i had to have my truck towed to a new shop for the repairs!! What's crazy is these are 2017 Ram Promaster City trucks and both trucks air conditioners went out at the exact same time!! Thats what was wrong with em!!!! Im done with Dodge and Im done with Jim Burke!! I bought 3 brand new trucks from them! They have lost me and my business for life!!!! I called my homie Marcus King who owns King Boys Towing and told em i need him to come get my truck and explained to him what happened. Marcus said don't sweat it Lando i have a mechanic who can fix it right away im sending one of my trucks to you now! Their reviews says it all as to why im goin through this!! I had a buddy of mines tell me not to go there because they keep and hide your vehicle. He said all i gotta do is read the reviews!! And my ass took em to em anyway ‍ im mad at my self!! I will Definitely be filing a lawsuit asap!

Bought my car from Jim burke and have had the oil change done every time there. Today they tell me…read morethey can't do it due to modifications on the car..mind you I bought the car with the modifications on it (oil catch can and cold air intake). Asked them if they drained the supercharger when they changed the oil. They had no idea what we were talking about. I asked if they serviced other hellcats and the reply was yes, but they had never drained the supercharger in one either. So obviously they are not competent to service certain vehicles. People be careful and ask questions, this company does not stand behind what they sell and aren't knowledgeable. And we're very rude!! My 3rd vehicle I have purchased from Jim Burke but absolutely my last!!

I have bought 8 cars from Rami in the past 10 years +- he buys good used cars Do your due…read morediligence. These are used higher end cars. I have done well buying his cars

DO NOT DO BUSINESS HERE! four months ago I bought a vehicle from them... within a week lights came…read moreon. Took it back and they returned it the same way. Audi told me the car has a bad differential.. over 5k in repairs when I hadn't had the car a week. They also gave me a clean car fax! when the car has structural damage dating back January and they sold me the car in March!!! They don't honor their warranty. Refuse to even answer the phone. Owner told me I was crazy. Now im Having to trade in the car and have a lot of negative equity apart from all the money I put down. Just Take ur hard earned money elsewhere.