If I could give zero stars, I would. This company has completely gone downhill since the previous…read moreowner -- who was a genuinely great gentleman -- retired. The new management is awful. They recommend low-quality products and do poor installations. They put in a boiler for me, the heat exchanger broke, and I had to pay them again to install a new one. Now it seems like the system might even be leaking carbon monoxide, and they refuse to come back to inspect it. Their customer service is rude and dismissive. Every job they've done has led to another issue. There are plenty of better HVAC companies out there -- I'd strongly suggest staying away from this one. The problem clearly starts with the owner and the leadership.

Well this isnt good !! We had T & J install full systems in 4 different houses /businesses…read more over the last 40 years and repairs in between. Saturday 1/31/26 very cold and we had clients arriving at 9:00 am , At 6:00am lost heat in one of the businesses The repair man called about 8:30 saying Ill be there after noon, I have 3 before you . We set up heaters in all the treatment rooms (stressing out ) My cell rings about 12:00 He states " Im not coming!! T & J Office called me saying " You dont have a maintenence agreement " Ive never heard of this!!! They didnt help us We found a good company to come in THIS IS HOW THEY TREAT THEIR 40 YEAR CUSTOMERS YOU DECIDE

George is amazing!!!! Our office did not have power this morning and George rearranged his…read moreschedule to come here first thing. He not only found the issue but called National Grid for us and stayed with us until they arrived. He already knew the issue and worked with National Grid to get it fixed. I can't say enough but George!!!! Best electrician I have ever worked with!!! HE IS THE BEST!!!!

We called George on Thursday 10/20/22 after noticing arcing and sparks coming from our main breaker…read morein our Electrical box. George was in the middle of a family emergency but knew that this was an emergency for us as well--so he made time for us. He came over and switched out our breaker within a half an hour, then proceeded to go outside and check some 'caulking' around our outside feed and replaced that for us as well. We were not a customer of his either, I had simply chosen his name from Yelp reviews and location. I will definitely use George Phillips for all of our Electrical needs from now on and will recommend him to all who ask. Moe and Mary Shirley-Millville MA

Insanely overpriced and not professional. Techs all work on commission so they are pushed to write…read moreup hefty invoices. 340 to spray out coils with a chemical - takes 8 minutes. 250 to replace a 7 dollar capacitor? 290 to replace a 10 dollar contactor ? 465 to remove and clean fan ? Unreal. Call an owner operated company. These massive corporations have massive overhead hence the massive bills.

I needed to utilize Control Point Heating & Air Conditioning to repair my broken air conditioner on…read moreone of the hottest days of the year. They had to order a special part to fix it. Kenny Brooks, a senior technician, was sent to my home to install it. This was an all day job since he had to take the old system apart, drain refrigerant, put in new refrigerant, and install the new part. He was marvelous. On his lunch break, he taught me about alligator bites and where to buy them in Shrewsbury. One more reason to love Control Point in Shrewsbury.

I own an independent grocery store. KCR has been an A+ fantastic partner these last two years,…read morethrough routine maintenance, emergency repairs, and major installations. They are prompt, reliable, professional, and honorable. When our major installation ended up being more complicated than we anticipated, they didn't upcharge us; instead they did the work overnight so we could stay open, without an upcharge. The organization also took on a leadership role, coordinating our GC, plumber, and electrician. Finally, there was an issue where they botched something, they did it wrong... and you know what they did? The came out and fixed it. They pick up the phone morning, noon, night, and weekends. Love working with these guys.

Excellent experience with KCR. I replaced both my heating/AC units. KCR definitely knows heat…read morepump systems well. Not all HVAC contractors do. They were responsive, offered the best price for the highest quality machines, started and ended on time. Their people, from sales person Brian, to owner Andy, to Kathy in their billing department and technicians Bruce (and Bruce) were very polite and professional. Outstanding company!

I had a great customer service experience at Republic Plumbing Supply. Mark Calkins was very…read morehelpful in finding a part for a discontinued faucet. Thanks!

Republic had everything I went there to get, and confirmed my sizes, etc, before bringing out the…read moreitem I needed. Asked a follow on question and that was courteously answered but with no availability of that kind of thing except for a custom creation. They know their stuff, and were very busy with 'trade' customers as well. Be sure you know what you need to get before going there

Owner acts like he's 2 years old poor communication don't waste your time with him. Called for an…read moreemergency call he didn't show to our agreed upon meeting time. No call no show. Called him back and his excuse was it was his high school reunion leaving us hanging

Once again the crew comes through. Tony always responds to messages and sends a crew in less than…read more24 hours to correct my problem. We have used their service 4x for repairs and new installs, The crew is always polite, and VERY knowledgeable , It is refreshing to see young people with excellent trade skills. I would recommend them anytime.

During an emergency created by the owner's negligence, during a refurbish project for her unit, two…read morewater leaks came from her unit into our bathroom! The condo management called G & L, when another was unavailable. Boy were we happy! The other plumbing company, were used in the past and were unsatisfied with their work. We had inches of water from the bathroom flowing into the dining area and soaking the rug in front of the bathroom door. Not only did they find the original issue, the water heater needed to be replaced, but found TWO other issues that caused the majority of the damage! A hole in the main pipe from the shower and a cracked toilet that was just newly installed! AKA it was dropped! We just had them come back to finish the unit above work from our still open bathroom ceiling that could not be closed due to moisture! We now have to do a referb of our bathroom. So we may have them do our work. Update: They came back 2 weeks later and completed the job on the upper unit. No leaks since! Great work guys!

Had them many times.kept coming back and not fixing and billing.Did a terrible job.Very EXPENSIVE…read moreand not very professional. Would never use again. I wish there was a minus rating.

Cody came to my house did not pull a permit that was in the contract. The performed completely…read moreillegal electrical work that was never intended to be inspected by city code enforcement. When it was actually inspected by city enforcement, the work was such poor quality that city inspectors refused to write up a repair report. Cody owes me over $4000 for having to pay for a different electric contractor to come in and fix the hack job that was performed on my property. I've been in construction and buying a selling homes for 30 years. this is by far the worst subcontractor I've ever used in my professional career. The first time I've had to file a small claims lawsuit on a subcontractor for being so unprofessional and refusing to pay me back the money he scammed from me.

Avoid this company. David Cushing is not a man of his word…read more He refused to quote a price to my wife and then overcharged us for a project bc his team didn't know what they were doing. Other electricians would have charged less than half. We can all do better! Don't engage, you will thank me!