Replaced and relocated our propane tank. So happy with them, always pleasant, professional, and on time. Have used for oil and their service plan and they have been very helpful since we moved here from NV 2 years ago. Thankful for their knowledge!! read more

ckSmithSuperior - Just relocated and replaced our propane tank. - Water Heater Installation/Repair Near Me - Worcester, Massachusetts

They do a weird tank inspection no one else does. My tank isn't leaking at all they said I needed a new one and it would cost me 6000 before my first 1000 heating oil delivery. That's no an industry practice if you're old or a new home buyer beware this is a scam. Not to mention they want 4.90 per gallon and it's 4.80 at the pump with the 25 cent road tax so they are price gouging big time don't use. You've been warned. read more

Anna, our technician, is a real 'keeper'!!!! Really conscientious about doing her best to resolve problems. Excellent communicator! Very satisfied with Anna's work and work ethic. We have been using ckSmith for 5 years and never had any problems with this company. Any issues are quickly resolved; always follows up on queries. Love this company! read more

Who cares what you think. Read other comments. I'm obviously not the only one who feels that way. No, I didn't post under another name, you just have another bad post. Nothing I said is a lie. How long are you going to use a winter that you forced your workers to travel in horrible conditions to make sure someone picked up the phone. All that tells us, is your all about the money. Hence your ridiculous prices for lard. read more

Review is for Kevin and the cksmith Superior company. We've been with this company for our homes for over ten years but we bought a new property, wanted to give the existing old oil company a chance and they did not compare to this company so we had to do what we had to do, and stick with cksmithsuperior all the way. As for our technician: Kevin was on time, prompt, and the set up application was easy, pleasant, and wonderful. Communication was Wonderful. Just exceptional service. read more

I switched to CK Smith after a terrible experience with a competitor. Unfortunately, we just couldn't seem to work out communication issues (wrong email addresses, bills that didn't seem to line up with payments). The last straw was being billed multiple times for a budget plan we had not agreed to, having never received the terms of the plan. We were eventually told that the plans renew automatically. (I am not convinced you can renew a plan where the terms have changed without express approval, but whatever.) The plan terms arrived a week after I told them we switched companies. The office staff were polite on the phone, techs arrived on time and were professional. Pricing was about average. Did not love the website or the online system. read more

After a less than positive experience with another company, CkSmithSuperior came to the rescue and not only had fantastic customer service, was responsive and came that same afternoon. Paul and Paul R found a large leak in our propane pipe that we had to have had for awhile that the previous company never even checked for. Everyone was so kind!!! To say we have been impressed is an understatement; happy new customer here! read more

Consumer beware! This company is completely unresponsive, disrespectful when they do speak to you, they have no clue what customer service is. They installed a brand new propane fireplace and propane tank in my house one year ago. This fall I had difficulty trying to light the pilot light in my new fireplace. I called there service line for some assistance. They set up an appointment five days later between the hours of 9 AM and 12 PM. At 2 PM, I had to call and ask if the technician was going to be arriving. The very nice customer service lady informed me that they received a more important job that the technician needed to be sent to and he wasn't going to be available that day. I asked her if they ever thought to call me and inform me of that because I took a day off of work to be at home so they could service my fireplace. She apologized and made some phone calls to see what they can do. They sent a "service tech" that afternoon but all he brought was a lighter. Sloppily dressed. His own personal pick up truck. No tool box. No supplies. No replacement parts of any variety. Just simply a dollar store later...... Now folks, I'm a very handy individual and tried repairing my fireplace myself and I also possess a lighter but what I worked on didn't work therefore I called them for their assistance. After 45 minutes of fiddling around in my fireplace and breaking one of the ceramic firelogs (see the picture) the service tech tells me that I need new sensors for my one-year-old unit. How he and his lighter were able to determine that are well beyond me because he admitted he doesn't know how the system works. He thought he was just coming to help light a pilot light and that's all he was capable of doing It is now been three weeks since they came to "service" my fireplace and I have yet to hear from anyone with competence at this organization. They had a joker by the name of David Bassett call me Who was very rude and disrespectful from the opening seconds of the phone call. In a very stern voice as if I was being disrespectful to him by inquiring about the sensors i need, he tells me " I told you three weeks ago that we are waiting on parts and we will call you when they're available and will set up an appointment to come fix your fireplace" as if me calling three weeks after our previous conversation was me being a little too pussy to find out why I don't have heat in my house. I will be doing everything I can to spread the word about this very terribly Ron poorly managed dissed respect full company and I'm very much looking forward to talking to Mr. CK Smith next week to understand what is going to be done not only with my fireplace but the rude and disrespectful people that they allowed to manage their customers. You as a consumer have a choice. Do yourself a favor and cross CK Smith off your list for any of your heating and propane needs!!! read more

ckSmithSuperior - Water Heater Installation/Repair Near Me - Worcester, Massachusetts

CK Smith has been amazing for us. The technicians that they have sent have been incredible and super thorough when it comes to servicing my furnace. I have had zero issues with this company and appreciate their professionalism and attention to detail when it comes to my furnace. It is nice to feel like I don't have to worry about heating my family should an issue arise during the winter months. read more

We had a couple of different issues regarding service to our tank, but they sent someone two days after to fix it and he was awesome. We had a misunderstanding on the phone that we were trying to resolve. Pat, the reception, was rude and did not listen to what we were trying to tell her. We thought we spent $400 for nothing. We later found out that we did in fact get what we paid for, but Pat did not explain it in an efficient way, resulting in more confusion and conflict. She could have been nicer in explaining the situation, but she wasn't, so we were transferred to the customer service manager, Marcia. I give Marcia these stars because she was absolutely great, she was professional and helped us fix the situation in a calm manner, without the stress from the previous person we spoke to. Marcia was great and I highly recommend speaking to her if you have an issue. She's the reason we will keep returning. read more

We had a brand new $9000 Furnace and Water Heater installed in our Worcester home that we paid in full 2 days ago that was recommended by this company. It has broken 3 times now in the first 48 hours. On top of that it's winter with no heat and we have a 4-month-old baby!! Waking up at 6 A.M to a house that is 50 degrees is beyond unacceptable! Let's go down this fun course of events, because we have a very strong feeling it is not the last of these great times. * Day 1 - 3 hours after install and the crew has left our basement starts filling with water. Their tech discovers after walking into our house and jokingly saying "I hear you have a new pool" finds it was pressurized improperly and has to readjust it so it would stop "burping" water. Great, oh and I had to make the suggestion on turning the furnace off to see if the pressure is off, do I know anything about furnaces ...NO, was this guy about to leave without doing anything.... YES! * Night 1 - We wake up to a freezing house while our 4-month-old baby is crying to a non-working furnace and zero heat. Oh, by the way it is 17 degrees out. We call the emergency line again and they send a tech that takes an hour and a half to get here and he gets to work. He is not sure what it is but replaces our oil tank filter and what he says is a "bad nozzle". He says, "these can sit at the factory for a while and they can go bad", wow glad they are using "NEW PARTS" on our "NEW $9000 furnace"? It starts running and we are now a bit paranoid and worried about what could be next since we hear heat during the winter is important, especially for keeping a 4-month-old baby warm. Oh, and I had to miss half a day of work because of this. * Day 2 - I go to my job in Rhode Island and at almost 12 P.M on the dot my wife calls me extremely mad that once again the furnace is not running and the screen on this "New Furnace" say "power fault". They are now sending their "Head tech" to check it out and I have to leave work early and miss almost a full day. So, are the other techs the garbage techs they sent before?? I will continue this story since I am sure this is not the last of this winter fun. read more

Had a few issues in the past with some techs not fixing a problem and had to call again. Some others were great but unfortunately don't remember their names. The last 2 appointments were with Duncan and he was great. He explained what was wrong and fixed it. Will request him in the future. read more

Three years ago, CKSmith installed a new heating system. Wonderful and very efficient techs checked it every year. In retirement, it is a great comfort to do business with a reliable company. Recently there were problems with the thermostat and a tech was promptly sent out to resolve the problem and install a new thermostat. Within days I had a power outage that shut me down again. Where a previous oil company might talk me thru the reset by phone, CKSmith sent a tech who patiently reset the system and reassured me that everything was okay. Most comforting. read more

Service technician provided outstanding support for annual maintenance work.

Hello Yelpers! This is my first time with cksmith superior, my experience so far has been friendly and excellent customer service. I hope our business relationship continues for years to come. I will post an update for sure! Stay tune Yelper! community. Gigi read more

Our technician Doug was awesome!! He called us back promptly, we explained what was happening and he quickly knew what it was going to be. He was extremely friendly and easily explained what was happening and got us up and running very quickly. Doug is a great asset to your company!! Thank you Doug!! read more

We got very fast next day service after requesting repair of our a/c. The tech named Ray that came out was very friendly, worked quickly, new exactly what the problem was and fixed it...can't ask for better than that...thank you for excellent service! read more

Jim kindly took our call at roughly 7:20 this evening, and arrived at our house just before 8:00 upon completing a job in Oxford. He was cordial (greeted us warmly, and recalled us and our home from a previous visit back in November) and efficient, and successfully repaired our furnace. Just a standup guy. read more

I contacted ckSmith in regards to an oil delivery and was greeted by Pat. They seemed annoyed by the questions I had about the app I placed my order through. Call did not last longer than 3 minutes and ended with a flat "youre welcome". Customer service could use some work. read more

Waited 4 hrs for them to come on an emergency repair then when I missed there calls because I had fallen asleep because it was so late they chose to leave and go to Framingham said they could come back later And left my house with no heat for the night. read more

Thank you Nick and office plus owner you should be proud of the people that you hired .Another great service and Nick did a great job and took his time to do job right .He had a great attitude and u can tell he loves what he does .Great team effort from owner to office down to the nuts and bolts Nick your service today was a 10 keep it up .Bill Sullivan owner Sullivan pest control 5083352691. read more

We were pleasantly surprised at how quickly our new boiler system was installed. Technicians were polite and professional, and they did an impressive clean-up job before they left - our basement looked cleaner when they left than before they even came! We are very pleased, in particular with how thorough the company has been about pre-install details, what to expect during install, as well as how informative they've been regarding post-install requirements. They were also able to book us in a very timely manner. We would definitely recommend CK Smith to others! read more

Had repairs done after a pipe exploded. Not only were there additional charges after the bill was issued but the pipe they repaired leaked. I paid my bill and cut ties. read more

We're very happy that we switched to CK Smith! Everything has been great. Service has been top- notch, the people are great, and the prices are competitive. Thanks so much! read more

We have been WITHOUT heat for THREE days, boiler busted at least by Friday. Today is Monday and they are telling us they cannot come out until tomorrow. This is crap. CK Smith is worse than nothing! They don't care, and don't even care to sound like they care. They are despicable excuses for human beings! read more

My 81-year-old father got an oil delivery from these people on December 29, 2017. they charged him $3.49 a gallon when the going rate for every other oil company in central mass is $2.70 a gallon or less. How dare you take advantage of an elderly gentleman on a fixed income. You ought to be ashamed of yourselves. read more

No not customer friendly, they are predatory marketing. They talk sweet that is all. They don't disclose any of the terms and conditions before hand and upon asking, no confirmatory answers. I invited them for a survey of my place for a propane tank installation. The representative arrived on time and offered his solutions and spoke about codes and conduct. Here you go, all is verbal. The rep said he has been doing it for a long time and he knows the codes. He did not bring the code book, did not furnish any evidence of code. They probably don't have a copy of the code book in the office either. When I requested the copy of the code, he vaguely said that their office has recently moved and would take a while to find the code book. It has been a while, they never got back to me. Consumers, beware, they must show you a copy of the copy of the code. I have placed a formal complaint to Mass.gov read more

These guys are "OK" about half the time. They have good technicians, and bad technicians. (The last guy installed an un-necessary short length of fuel line without asking me and then told me it would be $40). Their fuel prices are questionable. But when they increase their fuel tank insurance from $49.95 to $74.95 (that's a 50% increase) you'd expect they'd be ready with a very, very good explanation. The explanation from a young telephone answerer? "Steel prices have increased." OK, so I Google steel price increases and Trump's tariffs increased the cost of steel to US manufacturers to an average of 22.4%. How that justifies a 50% increase of insurance to customers is beyond me. Looks the $$$ profits to me. read more

i had Kevin as a new account Rep and he was so polite i didn't know if i was actually dealing with a oil company he was super easy and informative. Also the tech that came out to my house Cant remember the name was just as good honest easy to talk to polite and gave some good tips. Only Gripe i have is a very small one that i think is just a breakdown of communication was when he was quoting me price per gallon i was told $2.39 Written Quote(Still have Paperwork) as a first time fill price and after getting my delivery i see that i was charged 2.59 and to get the 2.49 price i would have to pay in 10 days and that the 2.39 price was not even possible. At the end of the day the 36$ extra is not going to change my life but i would prefer to have the right hand knowing what the left is saying because it creates a bad taste in customers mouth and makes it hard to trust the company and the employees at their word i will be recording interactions from now on. read more

Just had my oil tank filled and they charged me 3.4990 a gallon? This is outrageous and the last time I will use this company. Why do they think they can get away with this? read more

We used CK Smith to install a whole-house ductless mini-split A/C system. Two outdoor units and 5 inside handlers on a two floor house. After having had some bad luck with other contractors on other projects, we were absolutely thrilled with CK Smith. This was a challenging installation for several reasons, including the size and shape of the house and the electrical panel. CK Smith handled the obstacles creatively to come up with great solutions. From the first appointment with the salesperson Matt Cole to the moment the last truck left the driveway, this whole process was fantastic. CK Smith worked with me on the system size, the pricing, and kept their installation appointments with no surprises or delays. Everyone was professional and willing to answer questions throughout the process. The whole process was exactly what SHOULD be expected of any contractor and CK Smith was outstanding. read more

I cant thank ck Smith enough for helping us with a routine furnace maintenance on a Saturday. I reached out very late during their busiest season and they went above and beyond to help us. Duncan was professional and did a fantastic job. I continue to be very impressed with the service I receive and will continue to recommend you to my friends and family here in the worcester area. Again, thank you for an outstanding job. Jonathan read more

Amazing company!!!! The tech, Kevin, came to our home and explained everything to us since we are new home owners. Service was delivered on time and the receptionist was amazingly helpful with any questions we had. read more

False advertising. They sent a flyer that claims they will give you a free tank but this isn't true. They will not provide me a free tank. I'm not sure how this company can get away with advertising falsely, but I intend to report them to the BBB. If they are this dishonest with their advertising, I would caution anyone about doing business with them because their other business practices could be questionable as well. read more

We've had ckSmith Superior for several years and have always been very happy. Their oil prices may not always be the cheapest if you are shopping around, but the service cannot be beat. We have the annual service plan with a "free" cleaning each year. Their service people are always knowledgeable and on time. The few times that we've had emergency calls, we've had a serviceman at our home within an hour. read more

We love CK Smith. Never had an issue. Deliveries on time. Nice employees. Great customer service when you call them. Not much more I can say. Never had an issue with them and they have been supplying our oil and boiler check up's for years. read more

Chet & Eric did a great job with the removal our old boiler & the installation of a new boiler and indirect water heater. The new install looks & works great. We also use C.K. Smith for our home heating. read more

We had to place an after-hours call when our oil burner began going off on reset. The phone rep was able to get hold of the on-call tech quickly, and Brandon was quick to come over. He made a few adjustments that he said should remedy the issue, and showed us how to monitor the burner going forward. He was pleasant, helpful, and effective! Definitely someone we could count on! And this was on a Saturday night at 8:30pm to boot! Would definitely recommend! read more

In addition to performing maintenance on the boiler, Ben took a little extra time to spray paint the burner to make it a bit less old :-)

Being a new customer of CK Smith Superior, I wasn't sure what to expect regarding customer service. But each of my limited interactions with people within your company have been extremely pleasant, and each time my question or issue has been answered/addressed to my satisfaction within minutes. I couldn't be happier with the fact that we have switched providers for our oil delivery and furnace maintenance. read more