today I had an eye appointment and after my eye appointment, I was trying to pick out frames and it…read morewas kinda hard for me to pick out frames and the person to help pick out frames was Tori. She was really nice and she helped very well she helped me the last 2 year pick out frames and she was just very very kind, #deservesaraise

We ordered glasses just before Christmas and just got them today. I called 4 times to check on them…read moreand finally earlier in the week they said they had "just arrived" in that day's arrivals. Apparently the lab lost the frames. I could forgive that but when I called to check the status they promised 3x to call me back and didn't. On a bright note, the receptionist is amazing. I wish her well, she is the most professional person there. I think her name is Amaris.

I had lost a pair of sunglasses and needed to replace them. I stopped and tried on glasses in the…read moreMeijer near our home. I began to sort through several glasses, searching for a pair of glasses with the same size and color I liked. The optical manager, Sierra Lechlitner, asked to help me and walked over to the sunglasses I had tried on. I tried on a few pairs and asked for her input. She gave me feedback on the frames I tried on. We both agreed on a pair that fit me well and the color was what I was looking for. When we made the payment arrangements I was satisfied with the cost and she estimated the glasses would be ready within a week or ten days. It was a little later than planned. She called when they were at the store and could be picked up. I liked the style, fit, and color. I appreciated her professionalism.

I ordered glasses 3/11/26 almost 5 months later I do not have them. All US vision retail locations…read morewere closed by the end of March. which I did NOT know. i call and stopped in many times through May and beginning of June. Never got any real answers ranging from "they are in production" to "honestly I can't tell you where they are". June 4, 2026 I stopped in just to see a sign that read permanently closed and here's the number to call. I called the number. They will put you on hold for 5-10 minutes before telling you they will call you back. They never call. I emailed them and did get a very unsatisfactory answer that I'm not allowed to cancel nor can I do anything about my situation regarding the time frame because they have had problems. Excuse me?? My problem is I've paid in full and was strung along for months when behind the scenes they were falling apart. Then after over 4 months I still can't see and no one gives a crap cuz they closed the retail locations. Shame on US Vision for hanging all their customers who had pending orders out to dry and Sierra at the store for not disclosing that information when I would inquire. She knew. You all knew. I still am waiting with all subsequent emails going unanswered. I called the 800# again and the message is "all eyewear will be shipped in 2 weeks". Mailing to my house. No optician to check the lenses and do a fitting. I was told in the only email I received that I could return them after receiving them but I couldn't cancel and get my money refunded. Return them? To where? You all suck and get ZERO stars!!! I will never trust any retail eyewear store again. Worst experience ever!

Nothing on the mall except the dr . It was kind of scary but the employees were very nice.read more

Get better front desk people. Greeting people face to face as they walk-in, getting out from behind…read morethe desk, answering the phone with a smile, working with people's schedule to find the closest ppointment that works for them..... All areas this location is lacks. Setup an appointment, only to be called same day and told they're cancelling my slot and tried to reschedule for weeks out.

Dr Britzke is an amazing optometrist, and has been treating me for 10+ years and I wouldn't trust…read moreanyone more.

Dr. Britzke and his staff are great people. You won't find anyone more friendly or knowledgeable…read morein my opinion. I have been a patient for years for exams, contacts and glasses. There have been a couple of times that I have needed to be seen for an injury or some other issue and Dr. Britzke has always gotten me in immediately, even staying after hours to do so. I highly recommend.

I had a cataract removed from my right eye. Bolling encountered a "floppy iris" during this…read moresurgery. My iris was damaged. There is equipment the surgeon can have ready to deal with a floppy iris, but, as Bolling himself said, it isn't cost effective. So disregard claims of "state of the art" equipment. Furthermore, at my day after surgery appointment Bolling's first words were, "You're right on target." It was only after I said I couldn't see much with my right eye that he explained the floppy iris. Bolling then told me that he could perform laser surgery to "clean up" what he was unable to finish in the original surgery. I paid $268 out of pocket (and I suppose my insurance paid a lot more) but the laser surgery did no good. He then explained that when I got my glasses it would be much better. And, he would give them to me at his cost. I still had to pay $348 out of pocket and the glasses do no good. I have a cataract in my left eye but Bolling will not touch it.

totally unhappy with my entire experience here I went to see Dr. Kevin Egan. He did my exam and…read moresaid that my eyes had got better. Reduce my contact lenses when I tried to use them I couldn't see went back to my old prescription. Had to pay more and I'm still waiting for a refund on my contacts will never use never use center again I have an appointment in the new year at another optical center it will be interesting to see the results. I will post them. I felt like the lady at the front desk seemed confrontational and knowing Rich this is not the I'm used to terribly terribly unsatisfied.