As a customer for over 10 years, I continue to be impressed by the high level of customer service…read moreand quality work. Thank you, Colton

I had high hopes for this auto shop. My visit started out great. But they disappointed me in the…read moreend. First, I want to acknowledge the good things about my experience. Although they didn't take appointments, I did not have to wait for my car to be looked at when I got to the shop. My car was assessed within 30-45 minutes. For the most part in the beginning my interaction with everyone was positive and the work that was done was completed satisfactorily. I interacted mainly with two service advisors. The first service advisor at the front desk took my information and I told him what I wanted done to my vehicle. I told him that I wanted the under carriage of my car to be assessed for any damages and to see if and how the undercover could be repaired/replaced. This advisor told me that once my car was on the lift, the mechanic would assess the vehicle for any damages to the undercarriage and would also generally look over the vehicle for any other issues at no charge. I also asked for them to call me as soon as my car was on the lift so that the mechanic could point out any damages he may come across and so I could ask the mechanic questions before anything was done to the vehicle. The advisor agreed to my request and I had a seat. Now this is where things went downhill. I was expecting the advisor to call me when my car was on the lift. However when an advisor came to notify me about the status of my vehicle, he told me that the mechanic had already lifted the vehicle, looked over the vehicle and repaired the undercover. The advisor that let me know the status of my car was not the advisor that did my initial intake. I told this second advisor that I was supposed to have been called when the car was on the lift so that I could be there to see what damages were identified prior to any repairs. This was to include the undercover. They did not even give me a quote for the repair prior to the repair and I had specific questions on certain areas on the undercarriage that I wanted to point out to the mechanic. The initial advisor was near the new advisor and did not say a word. The second advisor kept reiterating that there was no damage to the vehicle. When I got to where my car was, it was already on the ground, the second advisor told the mechanic to lift the vehicle to show me what was done. I could not see any thing underneath the cover. But I observed that there was no extensive damage to the undercover and the advisor pointed out that just a few of screws/bolts needed to be replaced. When I got back to the register I told the service advisor that I did not intend for them to do the repairs before I saw and agreed to that service. When I got to the register they gave me quotes for other recommended services and charged me for the reattaching the undercover. Rather than acknowledging the error he rudely asked if I wanted them to undo the work that was done. The initial intake advisor again was standing nearby and did not say anything. I went ahead and paid for the work. I also had to ask the mechanic for my keys. The mechanic eventually found them in passenger side of the car. My issue with the shop was its failure to follow through on my request as agreed upon and to provide good customer service until the end. This is just as important to me in ensuring trust and long term customer relationships as providing good workmanship. I will not be returning to this shop

I had my 2013 Highlander for a few years and one day a puddle of water appeared on the driver side…read morefloor mat. I took it to my local mechanic and they cleaned the cowel under the windshield and snaked the sunroof. While it slowed the leak, it'd still leak after a rainstorm, even with mild rains. Someone told me about Seatco and I took it there for an estimate and left it for couple of days. They took out some other areas which cleared the leaks! We had a major storm couple of days ago and NO leaks! So if you have any water leaks or issues inside your car I would definitely recommend Seatco!

A prior owner of my SL 550 had a sound system that was very inexpertly installed causing…read moresignificant damage to the interior trim. Matt and his team were terrific. Matt sourced hard-to-find parts from Mercedes and his team did a terrific job getting everything fitted and installed. Great communications, terrific work, reasonable price... cannot recommend Seatco enough...

Richard is amazing. Great price. Professional work. Lots of good recommendations and exceptional…read morecommunication. Give this guy a shot you won't be disappointed!

Great work! Reasonable quote and quality repairs. Will definitely use again. Highly recommend!read more

Byrd is a great audio technician and professional by every since of the word. I had him to install…read morethe Alpine model ilx-670 after switching from the factory radio (2017 jeep wrangler sports unlimited) and shortly thereafter I experienced some computer glitches from the apple play,I reached back out to Byrd and I chose what I thought would be an upgrade to the ilx-507.. bad choice on my part, (too many moving parts). With some hesitation I went back to the ilx-670 and I can't tell you enough how pleased am with this choice. Byrd took the time and patience to reinstall a new radio/stereo with back up camera without hesitation. The overall sound and techs are on point! His prices are reasonable, work ethics are of great value.(Hard to find good customer service these days)You can't go wrong with Iconic audio. Big shoutout to Byrd.. keep doing what you are doing and I wish you the best my brother.

Very prompt response! I was very pleased with the communication from this business. My questions…read morewere answered and he gave me some very good advice.