I recently purchased a 2025 Honda Pilot Touring from Midlands Honda, and once again, I had an…read moreexceptional experience. One of the things I truly appreciate about Midlands is that I can walk in, tell them exactly what I want, and they make it happen--no pressure, no attempts to steer me toward something else. Charles "Bryant" Robinson was my salesperson, and he was absolutely fantastic. From helping with the test drive to explaining the features and offering thoughtful recommendations, his service was personal, kind, and professional. He was patient, easy to talk to, and made the entire process smooth and comfortable. This is actually my second Honda Pilot and my third Honda overall from Midlands, and I've loved each vehicle. If you're in the market for a new vehicle, I highly recommend giving them a visit. You won't be disappointed!

What a joke!! 2013 super duty for sale. See it online call ask about it. Yep come and take a look…read moreit's a great truck! 45 minute drive later I look into the bed and you can see daylight. Salesman got into the truck bed and almost fell through. He said he didnt know it had that issue. Drove past a few days later still on the frontage. Same price same spot. Selling trash

The best sales and service department in Columbia, SC - by far! Not your typical car dealership at…read moreall.

We have been shopping for a car...deciding between Toyota vs Lexus. Stopped by Jim Hudson Lexus in…read moreColumbia SC and was helped by Lalo. I can see why he is #1 in this division, had a no-pressure demeanor and I liked that. Customer service is #1 here, super nice facility, very clean, and has nice resting areas where you wait for maintenance or repairs. Or they will come pick up your car from work or home and drop off a loaner. If you live in Columbia and need a ride to the airport they will come pick you up from home. Car wash also available on site that you can just drive through and theyll dry and vacuum your car afterwards. I want to buy a Lexus! From Lalo! But I dont live in Columbia...so there's that. I know the dealership in my town doesnt have that level of customer service...if I had lived in Columbia I would have bought one same day just for the perks...plus the Lexus is just nicer and smoother than the Toyota we test-drove. Highly recommended this dealership and honestly...I dont even like dealerships...

Jamil Rd off Piney Grove Rd from I 26…read more Visited recently for purposes of car appraisal, first time in at least 10 years since I purchased car from lot. I like that they have all the different brands on lot, that can have vehicles shipped in nationwide for minimum fees. I do not necessarily like that the prices are firm with no negotiation or haggling. This goes for the appraisal too, they come back with one price and that's it. It's probably personal preference but I prefer a little wiggle room vs none. The inside of the building is unchanged from last visit except there are no cubicles only lots of desks. The entire floor showroom is just desks many more than employees it is not a great look. The use to have actual cars in the showroom, this is what looks better IMO. I don't think I will use Car Max in the future, there are better deals at dealers or any other named online Car seller site.

I'm rating the car buying experience at Car Max…read more I've worked in the car business and I don't mind negotiating, but the CarMax experience is easily the most pleasant and least stressful experience I've come across. There isn't negotiation. Everything is in front of you and it's spelled out clearly. One of the benefits of buying from here is the ease of finding the vehicle you are looking for before you even step foot on the lot. You can walk the lot if you prefer, but CM makes it so easy to find your car before you even come down. You can complete the entire process online and have the vehicle delivered, or you can reserve a vehicle and test drive it on the lot. You can walk in and meet a salesperson who will help you find your car. They have a ton of vehicles available and you can select from any location to your local store for a fee. Some ship for free. Matthew B was very thorough and showed us a bunch of vehicles. He then helped us find our choice of vehicle and we paid to ship to our store. We drove the vehicle and bought it when it arrived. The sales person gets paid a flat commission so it doesn't matter what vehicle you choose. They won't try to upsell you. Whether you buy a Chevy or a Mercedes, they are paid the same. They are genuinely interested in finding the right car for you. From the test drive to leaving the dealership in our new vehicle was a little over two hours. There was no stress, no going back and forth. What you get is an appropriately priced vehicle of your choosing. I do recommend the pre-qualification, which you can do online. It's pretty accurate and prepares you for what you can expect. You can purchase MaxCare with every vehicle. That's really the only add-on. I recommend if you're buying a higher mileage vehicle. They do a comprehensive inspection and they fix any issues before you even test drive. They also post pictures of any discrepancies online. Every vehicle comes with a three-month 4,000 mile warranty. I would absolutely recommend them and will likely purchase my next vehicle from them.

In these uncertain times of COVID, Anger, Staff Shortages, Violence, etc. etc…read more I just want to give a shout out to Mr. Reaves and the patient crew who took care of My Wife's KIA. Yea, I had to wait awhile because I didn't have an appointment but this is one of the problems we face here in America ( A LACK OF LOVE & PATIENCE). KUDOS to Mr. Reaves and Staff and continue to be professional, loving and proficient in what you do.

I started out giving them a 4 rating, I brought my 2021 JEEP wrangler in for the Jeep wave, (oil…read morechange, with tire rotation) all were free with my purchase from up in NJ, while I was in, the tech h came to the counter, and asked for my wheel lock, (I was surprised, as I didn't think I had a locking lug nut on my JEEP. Well, I asked the tech to look in glove box, and he came back and said he couldn't find it. I said don't worry about it, it's my fault. Moving forward 2 days, I got a call from customer service, and that's as when I decided to go to car, and double check, I was correct, I did not have any locks on my wheels. Then I got slightly angry, I called and left several messages for customer service, and the service department. And nobody got back to me. I then when to shop on the only day I was able to, a Saturday, after I tried several times, and no return calls again that same day. The manager of service department was then told when I was there, that I had aftermarket rims on my vehicle, and that was why they didn't rotate them. I brought him outside, and shows him me fully stock vehicle. And he said I don't have an answer for you, and the shop is fully booked for the day. I said I am sorry, but that is unacceptable, and the fact nobody got back to me, is also unacceptable. I then agent to the main building, and also left my number again, and this in now 2 weeks later, and no return call. Very unacceptable. You have now lost me as a new potential customer. Over this. Would like someone to reach out to me, if you choose to, obviously my many calls didn't get any response.

My friend purchased a SUV from Enterprise & the seat was broke. The driver's side seat will drop…read moreon you going down the road. I was a witness to this. This is dangerous! You would think a company that claims to inspect the vehicles well before they are ready to sell would have caught this. It makes you wonder. She is now having trouble getting some one to fix it as they have made the sale and received their commission. What happens when the seat does this and it causes her to wreck? This should not have passed inspection. I see what she is going through and it's like pulling teeth to get someone to fix this. She has only had the vehicle a week today and the seat has been doing this since the day she bought it. Potential customer no more!

Tramaine is at it again, I absolutely love my Ford Fusion titanium that I recently purchased from…read morehim. He is an amazing sales consultant and he always lets you know exactly how it is no beating under the bush and that's what I love about him. I will forever go to him to purchase cars.

I purchased a new RAV4 in the first week of January 2026. I had a great experience with the…read morepurchase of my vehicle. Keaton was super nice and very helpful. The finance department on the other hand was extremely brutal. I initially had warranty added for an additional cost. I decided a day or two later that I did not want the warranty. I took the time to go back in person to remove the warranty, and the finance manager was very confrontational. He continuously tried to talk me out of removing the warranty with no explanation. I quickly realized the only reason he did not want me to remove the warranty was because he didn't want to lose money on my sale. After about 30 minutes to an hour of arguing with him about removing the warranty he finally pulled out the warranty cancellation forms begrudgingly. He did not fill out the cancellation form properly. He told me that he would take the forms over to the accounting department immediately and get the additional costs removed from my SETF balance. He told me it would take about 6-8 weeks. I understood and monitored my account. 8 weeks had passed and I saw no change on my remaining balance. I called after 8 weeks to get an update and was met with the same attitude from the same finance manager. I told him it had been over the 8 weeks he had told me it would take to remove the additional costs. Instead of being apologetic, he went straight back to asking me why I wanted the warranty removed. He told me he would look into it. Another month went by and no change to my remaining balance. I called again. Same story. This went on with the same finance manager for 6 months. I finally had enough of this back and forth in May. I had to get in touch with the Business manager Ronnie Suber. She promptly got the documentation over to accounting. I finally saw the balance get removed in June... 6 MONTHS LATER! That is 24 weeks from when I was told 6-8 weeks. This is completely unacceptable. 3x the amount of time it should have taken to get this balance removed. The finance manager was more concerned about making money off the sale than having a happy customer. I would not refer any of my family or friends to shop here out of fear they would have the same treatment. If I want another Toyota I will not be returning to this place.

While purchasing 2 new Rav 4's, the sales experience was good but the finance office was a…read moredisaster. We had to go back 3 different times because the paperwork was screwed up, then to top that I got a SCDMV fine in the mail because the insurance on the old car was cancelled before the DMV paperwork was received. Had to go to DMV to straighten that out.

Do NOOOOOTT shop with them .... Sold me a car that would " keep its value " year later the main…read moresalesman said that's not true and wanted to buy my vehicle at half the price they sold it for .... Do your research before you go ! Made the mistake and bought a car from them that was insanely overpriced even for the market value

Been waiting for 2 1/2 hours to get an oil change and tire rotation!!! Absolutely unacceptable!!…read moreWorse than a doctors office!!! I have no idea how they stay in business!!! No regard for anyone's time at all!! Terrible!!! Absolutely terrible!!!

Nayeli Gomez is a true professional. In a world of unscrupulous used car dealers, Nayeli truly…read moreconcerns herself with the needs and desires of her customer. She offered me the opportunity to reach out and procure the car I was looking for instead of pushing what was available on the lot. I cannot say that about most preowned dealers. And, although I did not need financing, from what I saw, her financing options were reasonable, easy to complete and not the predatory options offered elsewhere.

They took my information and never called back. All the cars available except maybe 2 are old and…read morehigh-mileage.