I recently purchased a 2025 Honda Pilot Touring from Midlands Honda, and once again, I had an exceptional experience. One of the things I truly appreciate about Midlands is that I can walk in, tell them exactly what I want, and they make it happen--no pressure, no attempts to steer me toward something else. Charles "Bryant" Robinson was my salesperson, and he was absolutely fantastic. From helping with the test drive to explaining the features and offering thoughtful recommendations, his service was personal, kind, and professional. He was patient, easy to talk to, and made the entire process smooth and comfortable. This is actually my second Honda Pilot and my third Honda overall from Midlands, and I've loved each vehicle. If you're in the market for a new vehicle, I highly recommend giving them a visit. You won't be disappointed! read more

Midlands Honda - Car Dealers Near Me - Columbia, South Carolina

Worst dealership ever. Sale part was ok but it ended there. They called that the vehicle was ready. 45 minute drive each way. Get there and nothing had been done or added that was agreed upon at the time of sale. It took 5 visits to get the few little things done that were to be done and ready at pickup. 1 trip a total waste because I got there and it was oh, we need to schedule a specialist to apply protective door edging. Never, ever again! read more

What a joke!! 2013 super duty for sale. See it online call ask about it. Yep come and take a look it's a great truck! 45 minute drive later I look into the bed and you can see daylight. Salesman got into the truck bed and almost fell through. He said he didnt know it had that issue. Drove past a few days later still on the frontage. Same price same spot. Selling trash read more

Integrity of business is in the depths of H*LL This dealership has one heck of a markup on parts. It's sad for years the service here has been horrible. It's very clear there is no integrity whatsoever in ownership or any service matters here. I would never purchase a vehicle here!!!! I would not get my vehicle serviced here!! They want to take your money while providing awful customer service. Stay AWAY!!! read more

I bought a used truck and it was one of the worst purchases I have ever made unfortunately. Within the first month the truck has had to have numerous expensive issues where it needed to be towed and continues to have problems. Not only did it cost near what I paid for the vehicle in repairs but the stress of having to lose time at work and be without a vehicle for periods of time is taxing. How you could sell a vehicle like this is beyond me. read more

Terrible experience with the service department. I brought my car in to get serviced with hopes to get it done right. My steering wheel was locking up due to electrical issues with the battery. Long story short I ended up getting my car back with the issue still unresolved. This happened two more times. After I brought it in the third time, expecting Honda to be compliant, their service manager Jonathan Arnold was combative, rude, and made the situation much worse claiming I should know my car should be responsible even though they couldn't find the issue 3 separate occasions. Upon giving them more info, they found and fixed the issue. Then gave me a $750 bill without giving me a quote before they completed the work. My entire experience with Honda Midlands was horrid. Don't trust your car with them. I tried to trade in my vehicle as well too and their website quoted me 10k for my car, they offered me 5k. Save your time and efforts. read more

They had me waiting well over 2 hrs just to tell me they couldn't fix my issue. Mind you they realized this once they looked at it and didn't let me know till after they quoted me and had me wait. absolutely unacceptable read more

3:50(three hours and fifty minutes) for an oil change! They'll never see me again. ----------------------

Terrible costumer service, made me waste my day waiting on a call back so that we could negotiate on a car offer. Spoke to multiple agents and once it was time to show their manager they never got back to me. Not professional at all! read more

shout out to Troy Roberts! We were traveling home from Myrtle Beach when a piece of wood in the road hit our undercarriage and dislodged the panel beneath the carriage making it to scrape on the road. We pulled into Midlands service department and Troy was able to take us right away. He was able to tack it up in about 5 minutes and did not charge us for it! They will be getting our business from now on! read more

These guys will lie to you at any cost, and run your credit at the same time. Matt Floyd and Cameron bowman both are the absolute worst liars I've ever seen in a car lot. They will tell you they have exactly what you want when they absolutely do not. worst salesmanship I've ever encountered. if There was a negative 0 rating to be given. It would be these two scammers At this location. read more

I came here recently, they asked me for a review. This is what I gave them: The final product of the service (oil change and tire rotation) was good and my service advisors were very friendly. But the part where you missed the mark rests with your ability to service customers within a reasonable time and you took a short-cut that I felt was not appropriate. An oil change should take no more than 30 minutes, a tire rotation should take no more than another 30 minutes IF you're torquing every lug nut to spec (no impact wrenches to tighten, but something tells). Which by the way, you guys did NOT torque the nuts, I double checked a few and they were WAY too tight. Yes, I do have a torque wrench, it goes up to 100 ft-lbs and the nut maxed out (the proper torque is 80). The last time that was done to my car, the heads were starting to strip because they were just so tight. I couldn't tell if they were just really tight or the threads were crossed, which either way that mechanic should have done a proper torquing, not just use an impact wrench like an ignorant fool and say, "good enough." Apart from that low quality work, you are either booking WAY too many people or you have WAY too few technicians. I received an authorized override to have my car seen 2 hours earlier than an ordinarily scheduled appointment. I got there and my car did not get approached for 2 hours. So what the 'F' is the point of getting authorized to skip ahead in line if you don't see my car that promptly? It took 1.5 hrs to complete my job, which those should not have taken that long. Whoever manages the Service Department, I *am* taking a swipe at your business model and judgement because, I, the customer have to wait an unreasonable amount of time because you did this to yourself (and me, by extension). This is exactly the reason why I left the Sunset location, because they took a long time and they gave me bad time estimates. If you're willing to continue this practice and endure the bad review and social-network bombing (I will note this experience there too), then I'll go elsewhere. I don't see what the problem is to not set yourself and customers up like this. Surely you didn't wake up one day and just decide, "I'm going to overload my department just to rake in as much money as I possible can for my dealership," or did you? read more

In search of a new car, well don't shop here!! The staff is rude and doesn't care about their customers. My experience with Paul Miconi steered me clear of this car dealership. I was doing an online search before I made the trip to go look at cars and that's how Miconi reached out to me, he was cordial at first until we couldn't meet closer to the price I wanted to spend. He then got aggravated and stated that I "wasted his time" and hung up. I called back to be sure that's what I heard and he continued to be unprofessional so I asked to speak to a manager instead of continuing to argue with him, which then he told me that I was on his personal phone that he paid the bill for and if I wanted to speak to a manager hang up and call the dealership.! He ruined a sale for this company, I'm not sure but if I cared about my business I would be pissed if one of my employees did this. He didn't know what my final price could've been, nobody ever comes out with their best price 1st. That's the business of negotiating. Evidently this business needs to retrain their staff cuz I'm sure with their 2-star rating already, I wasn't the 1st to be done like this. Buyer Beware!!! DO NOT SHOP HERE! read more

Horrendous waste of time. Don't bother trying to do businesss with them as they have lots of hidden fees and lie over the phone on what the price is. Also- never ever give them your email address or phone. You'll be getting calls non stop forever. read more

Had a recall on my 2019 went in person to see how long it would take to fix and she said they had the parts and I can schedule an appointment. I wasn't sure so had to call back where he tells me they didn't have the part and to call back in a month. The lady was rude and when I pulled in wasn't even acknowledged when there was all these people around. Called the other nearby Honda location and they took care of me right away and were so nice and helpful. read more

The following is my experience buying a car from Midlands Honda in Columbia, SC. I purchased a 2017 VW Golf GTI on 12/09/24 for roughly $21k. The salesman drove an hour to pick me up and we arrived after dark where I test drove the vehicle in a light rain. After inspecting the vehicle, we went inside and signed the papers. The first night I had it, the entire interior flooded through the sunroof. Apparently there are cracks along the frame of the sunroof, so when it rains heavily water pools and leaks through the seal. Water went down the inside of the windshield, dripped onto the dash, the seats, and entertainment system and pooled up on the carpet, especially the passenger side. The screen in the entertainment system was damaged from the water and the sound deadening underneath the carpet of the interior soaked up water like a sponge. Over the next five days I called no less than ten times and spoke with at least five different people. At least three people took my number and assured me someone would call back. Most sales people hung up when I asked for a sales manager. Eventually, one helpful salesman noticed I had called a number of times and helped me get in contact with a sales manager, who promised to leave my number with the general manager and assured me the GM would call on Monday. This did not happen. I was not asking for them to take the car back, nor was I being unreasonable on the phone. I was not angry, I just wanted to speak to someone of authority about helping to pay for the damage from the leak in the sunroof. I would have even brought it to them for them to see the damage themselves. I do not think that I was being unreasonable, and I would expect that most dealerships with any care for their customers that sold a car without noticing the defective sunroof in their "124 point inspection" that caused a flood would at least have the courtesy to talk to me on the phone. This does not appear to be the case at Midlands Honda. I suspect they also cleared codes from the car to stop the check engine light from being on instead of fixing the issues, because two days after purchase the check engine light came on for an Evap leak (yes the gas nozzle is tightly on). Another issue that immediately showed itself is when I attempted to use the windshield wiper fluid on the rear window, fluid came pouring out of the headliner onto the back seat. They also advertised a warranty for the vehicle on the website (and with a sticker on the car) that when I arrived they told me it could not actually be offered due to the age of the car. I also was charged an additional $900 for a "premium package" that was explained as 3 free oil changes at my closest dealership owned by them, but I was not able to get any paper saying this, and I do not know if I will actually be able to redeem this until I attempt to get the oil change. We will see. During financing talks, the four square came out and I was shown my monthly payment that goes along with my down payment. This did not add up with the APR (that I had to talk with a finance manager to identify) and the total payment price over the specified duration of time, and only after getting a quote directly from the finance manager (and around the salesman) that I kept with me was I able to get the monthly payment that I expected when I arrived and not the one the salesman was trying to now give me. This was interesting as nothing about the terms changed, the monthly payment lowered. I asked repeatedly, but it was not able to be explained to me what the $52 /mo discrepancy was from the salesman's number and the finance manager's number, nor was it explained why it had randomly gone up when I arrived at the dealership. To be transparent, I was offered a small incentive to sign on the spot as well. I wanted to like this dealership and the salesman. It was nice of them to pick me up, and when I left with the car, I was happy with the deal and what had transpired, even if some strange things had happened along the way. But after the damage the car has sustained since, and the radio silence I have received from the dealership, I am not left with nothing but regret for dealing with Midlands Honda and I cannot in good conscience recommend anyone go and buy a car at this dealership. read more

I came to the dealership to sell a vehicle that was used. Not only did the Business Manager Steve Graham follow up with me continuously ,he also gave me more than a fair quote on my vehicle to sell to them. The vehicle was a Chevy and they gave offered me $2,000 to $3,000 more than every dealership that I went to try to sell my car. I'm thankful for the experience. I thankful that he moved so quickly and got me in and out of the dealership in record time. I had my check in my hand quickly after selling. Notable: the Chevy Dealerships I visited were giving me way lower quotes than Midlands Honda. The next time I sell a vehicle, I will certainly go to a dealer for another brand, such as Honda to sell the Chevy. It seemed to work out better for me. read more

I brought my Moms car in because it would not start. I put a new battery in her car and it still didn't start. We took the car to Midland Honda and they charged me over $100 for a diagnostic test. Midland said it was the alternator. And they wanted to charge $920 on a 16 year old car. My Mom took the vehicle to another repair shop and the fuel pump and injectors had to be replaced because of water in the gas tank. We then took the car back to Midland on a Thursday evening and they didn't complete the work until Monday. They had the car and didn't even look at it from Thursday to Monday morning. Horrible customer service because they never called me. I had to force them to admit the alternator was not the issue and the technician was wrong. I will NEVER use Midland Honda again. read more

This place is literally a den of crooks. I understand people have to make money but knowingly misleading people is going to result in karma you won't be able to get rid of. Forrest Harrison conducted my deal and I over paid $5k+ more than I needed to. Double check your numbers and shop around before dealing with this dealership! read more

Typical car dealer. Sit around the dealership for 6 hours and leave feeling violated. Finance guy lied about the price and coverage of an extended warranty and found out about it after we received the paperwork in the mail. Did not tell us that they only had one key for the car until after the sale. Put the cheapest set of mismatched tires imaginable on nice cars to move inventory. Give you an insulting offer for your trade in. Transmission is already acting up and it sounds like a wheel bearing is going out less than 1000 miles later. Go anywhere else...except Jim Hudson. They would get 0 stars. read more

Do NOT waste your time taking your vehicle here. I've had to take my car back 3 times for the same issue because they couldn't resolve it properly. The third time I took it they kept it all day and didn't call and then they closed without even calling me. Online says they're open until 7 on Saturday but that's not accurate. read more

Jeremy is great and very knowledgeable, he takes as much time as you need to make sure you are comfortable and all your questions are answered (5 stars for him). That's when the great experience ends for me if you get Angela as a finance manager please request someone else. She depends on you not reading and will tell you whatever she think will get you out the door ( mama ain't raise no fool). She will lie so just watch and be careful. read more

The worst costumer services skills, they were rude, aggressive, their only focus are in the payment. They didn't want to search my package coverage from another Honda where I buy it, only because they didn't sold me this car they act diferente with me. I come only for q oil changes and regular inspections and It's been 3 hours and I'm still waiting for it. The supervisor was the worst I ever seen. Their awaiting room read more

Midlands Honda - Maintenance services - Car Dealers Near Me - Columbia, South Carolina

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I waited 3 1/2 hours for an oil change WITH an appointment. I thought when the employee was coming to me, he was coming to let me know the car was ready, but no, I was told after close to 3 hrs the car was just getting worked on. I asked how much longer, and was told 20mins. well I gave an extra 30 minutes and then I went to see what was going on. I was then told by a desk employee that he'll bring that car around after explaining and expressing my frustration for an oil change. So if I wouldn't have said anything I would've been sitting there for who knows how much longer. Also there were some people who came after me who were out before me, so that goes to show how this place operates. If you can't get cars out in timely manners, then don't take so many with and without appointments. read more

I should have listened to the reviews!! They get u n the door then they rip u off and they don't honor their deal!! Long story short, I purchased my first Honda on 1 June 2020. I got an email on June 9 saying every vehicle purchased in June will receive 3 yrs complementary oil changes. I even have the picture attached to prove it. They are liars they do not care about the customer and some young punk kid tried to come and argue with me. Please do not purchase here, make sure you have everything you want upfront or they will take it advantage of you. I will be contacting corporate. read more

Midlands Honda - Proof of my argument that EVERY VEHICLE PURCHASED N JUNE will receive 3 yrs of oil changes!! TOP OF EMAIL. - Car Dealers Near Me - Columbia, South Carolina

Excellent service. Clean facility. Friendly staff. We were driving from Asheville to Savannah and had AC problems. We called and they took us just past 5:30. (Their last appointment is at 5:30) They have plenty of stuff to entertain you while you wait. Arcade games, movies, miniature golf. We waited about an hour and a half. They found what the problem was but we couldn't wait for the parts. They generously waived the diagnostic fees. If I lived in the area, that is where I would take my car there to get serviced. read more

discrimination, miss ... More Russell Brown 12 reviews·22 photos 8 months ago I had a great experience purchasing a certified pre-owned vehicle from Charles Robinson Jr. at Midlands Honda. I came from 10 hours away in Indian and I asked Charles to be honest with me about the vehicles condition and if it had any ... More 1 Midlands Honda (Owner) 8 months ago Glad to hear of your experience with us, Russell! Thank you for your review and come back anytime. Nicotre Brunson 7 reviews·4 photos 5 months ago Mr. Michael Knox was very helpful and nice! I would recommend him to anyone. He greeted me the first day on the lot and made sure he went over all the details about the car. The next day he got in contact with me about my options, made ... More Midlands Honda (Owner) 5 months ago Love to hear it! Michael is one of the best in the business. Thank you for your 5-star review and come back anytime. Mark Altemose 3 reviews·1 photo 4 months ago Just finished purchasing a 2022 CRV. The service was exceptional! Brandon and Claude teamed up to get me in and out with minimal delay. The car deal and extended warranty package were definitely competitively priced with all the other ... More Tamara Gentle 43 reviews·1 photo 2 minutes ago NEW My daughter and I experienced some troubling issues at this Midlands Honda dealership earlier today. This was suppose to be a joyous milestone as my daughter purchased her first vehicle today. The troubling issues are discrimination, miss represention of final vehicle cost (The BBB website lists numerous complaints against your dealership due to the same issue), and being called a derogatory and disrespectful name by a male sales representative within this dealership while other male sales representatives within this dealership stood by, laughed, and did nothing to address the derogatory/disrespectful behavior. I am a retired veteran and the services I recieved today were not in line with basic human decency. read more

I was told to bring the car back due to recalls I brought the Vehicle back within 2 weeks to have the matter addressed. Hyundai told me it was $4000 worth of work needed to be done. I took the car for a second opinion to Walmart they stayed the same things it was an oil leak and a transmission leak. I have reached to my sales representative on several occasions and they still have yet to reach me. At this point I feel as if I was taken advantage of because I am a young single mother" I came here to get reliable transportation because I have 2 children with special needs and I have to take them to there therapy. Also they fixed the oil leak within a week of getting my car back my engine light and oil light cut back on. I took it back to get it look at they told me it would be $6,000 just to fixed the issue. I got this car in June been having car trouble since I had this car. Its October and I'm still having isssues. read more

The service manager is belligerent and unhelpful, all the service writers are busy joking around and not attending to your needs. When speaking to the service manager I asked for some help and his response was "they will get to you when they can. From what I could see they were all joking around with one another and not attending to the customers. There only 2 cars in the area and the other person seeking serviced was also pissed. I pointed this out to the service manager and in a very belligerent tone said "They will get to you when they can" After ten minutes of waiting I finally gave up and left. I will never go back there again. read more

TRYING To Get My Windows Tinted As Promised!!!!! I purchased a 2025 Honda Civic from this location (Midlands Honda on Killian Road in Columbia, SC) on November 18, 2024. I was promised free window tinting and floor mats; as of today, November 29, 2025, my windows still need to be tinted, and no floor mats. Me and my mother have been calling the person, who sold us the car and still no help. Just giving us the runaround, saying they would either call back or have someone else in the service department call us. Then, finally, the person who sold me the car told my mother the process/policy for window tinting changed 5 days after I purchased the vehicle. Still, no one thought to inform or relay this change prior to my mother calling today, which is November 29, 2025, and I have been calling the salesperson several times prior, as well. I want my windows tinted and floor mats as promised by the salesperson. After calling again at 9 am this morning, I am still waiting on a call back from the manager as we speak smh!!!! Help!!!!! read more

Great buying experience with Angel, Ms. Claudette, Lexus and Jake! Couldn't have asked for a better team to work with in my new CRV! Go see them if you need a new car-they have a great selection and some pretty awesome people! Thank you all again! read more

Midlands Honda - 2020 CRV :) - Car Dealers Near Me - Columbia, South Carolina

I recently made a major car purchase here at Midlands Honda. My very first new car I ever purchased was in 1989 a Honda Civic and when I wore it out a purchased another. After getting married my husband convinced me to become a Chrysler/Dodge fan. I have no complaints about the 3 Dodge vehicles. I had an accident and totaled my Dodge. I came back home to Honda. My salesman Mohammed was absolutely the best. He was patient, knowledgeable and very easy to work with. I love him. I would recommend this dealership to anyone. I am loving my new 2024 CRV. I recommend Mohammed very highly. He made my business transaction easy. I am definitely a Honda die hard fan. read more

Do NOT take your vehicle to this location! I am new to the area and each time they have tried to swindle me out of my money. They said I needed a new battery and new tires. When I told them I had that replaced in April 2022, they said it was mistake. Last week they told me I needed my brake and transmission fluid changed immediately. I took it to Royson's today and I do not need it. They actually showed me the color of the fluid in my car. I would have wasted $500 if I did not get a second opinion . read more

I have taken my vehicle for the oil and general service at this location and they charged abnormally high. The service manager don't even take responsibility after service and don't get back to your calls/ emails. read more

A solid three stars . I give this place a solid three stars because the customer service could be a little better and the people could be nicer. More things could be offered to the guest, like coffee , or a simple snack. However they are reliable and consistent. read more

I purchased a 2017 Honda CRV from Midlands Honda location on Killian Rd. earlier this year. I have had a pleasant experience here however I would like a second car fob but I'm being told that I would be charged for it and frankly I don't think that's right. I make my car payments on time every month and I feel like I should be afforded all the amenities as a new car owner and be afforded a second fob at no cost to me. Honestly I believe it's just basic customer service. If someone could get back to me at your earliest convenience I would greatly appreciate it. Thank you. read more

I have NEVER in my LIFE dealt with a dealership like this. The online price is just a way to get people in, and then add on thousands of dollars once you get in to make a purchase. And then try to tell me the price I saw online that include taxes and fees (that was calculated on YOUR OWN WEBSITE) was not true and it is not on there, even after I pulled up YOUR WEBSITE and showed you EVERYTHING. So you're trying to gaslight me and make me think I'M the crazy one? Misleading customers into making large purchases like this should be illegal. Being ethical is not a part of your company and I want no parts of it. I'll take my cash offer somewhere I'll be respected and not lied to. read more

I want to Honda to pick up my car after they did some repairs, and when I walked in there was one person at the desk who is helping somebody out and there were four other people who were not with customers, two of the man looked me dead in my eyes, and said nothing. Nobody told me hi wait, one moment somebody be with you or even I'm sorry give us a second. Nobody said anything. While I was standing there, waiting waiting for the young lady to get finished with her customer because obviously she was going to be the only one to help me. One guy who I presume was off the clock, looked me in my face again turned back to talk to the person he was talking to grab his stuff, looked at me a second time and then walked to the other side of the building, the other gentleman that I mention who is sitting at a desk, looked at me Went back to looking at his papers looked at me again what to the other side of the building asked a question to somebody else and then walked back to his desk I work in customer service and even if I did not want to help a customer, I would still let them know that somebody would be right with them and not leave them standing there feeling stupid. read more

I traded in my Honda Civic for a Honda Accord. I went into the dealership knowing exactly what I wanted color and model. Unfortunately, the one I was looking at was sold by the time I got there, but Angie Chase our Salesperson was super (she gets 5 stars) and found us another one to be delivered within the next two days. So, we went through the formalities of the paperwork on what payments I agreed to. Since the car was not onsite, we did not finish the contract....... Or so I thought. We picked up the car Monday evening, but the finance person was not onsite, so I did not get the contract. I get a credit alert that a new account was opened but........... The amount was over $6,000 more then the sales price. I immediately thought someone mixed up accounts or maybe a fraud issue. I finally got a copy of the contract which revealed in fact that I did sign for the amount using the tablet (avoid this) that was listed on my credit report. Shame on me for not completely looking through the contract on the tablet partly because the payments were what we agreed on. I had items added for Road Hazard and Paint-less Dent repair services. and the additional warranty alone was $4,100. I would have never knowingly agreed to these items especially the pricing of the extended warranty. I don't even know what it covers and for how long. It seems like they were adding items into the contract to get me to the payment that I was comfortable with! Now I'm working backwards to cancel them and having a hard time getting updates!! As prepared and excited as I was to purchase this vehicle. I regret it. I have lost confidence. My advice DON'T leave the dealership unless you have a hard copy of all paperwork in hand I don't care how excited you are!! read more

I had the pleasure of buying a car from Chris Shular. A nice, knowledgeable, patient, thoughtful man. I highly recommend him to all! read more