2026 haven't had this Tuscon a year and the engine went on it. It should be covered by the…read morewarranty. Now Melissa is telling me and rod is not covered because of an oil change. I showed proof of an oil change in January but you will no accept it stating you need the very first oil change. Not sure about the logic in that being the reason to deny my warranty and leaving me with a 6000 dollar bill. Very frustrating and unprofessional. The dealership should stand by their product. I believe this Tuscon year and model is known for a defective engine.

I actually did not buy a car from this dealership. That was not their fault but I just decided…read morelater that I wanted to wait to buy a new car. What impressed me about this place was how they answered my questions but did not put a lot of pressure on me to buy anything. I made clear that I was at the start of my decision about whether to buy a new car and the sales person Josh clearly respected what I said. He did not pressure me nor did he ignore me. I also met the manager and was concerned initially when asked to meet him because I thought the manager was going to put the high-pressure tactic on me. But that did not happen and he only thanked me for being there and asked about my experience. Due to factors not related to the dealership at all I am not sure when I will be ready to buy a new car. I can say that when I am, I will definitely be looking at this dealership.

Most damaging purchase of my life. Two day's before Xmas I bought a Jeep from these crooks!…read moreDrove it for 2 days and it's been in garage since, (bout 2 months.)The vehicle was so dangerous that if a spark blew underneath it me and my kids would b dead. Had a vacuum leak that the dealer told me was a gas cap! when in reality the gas tank needed Replaced. Also needed Entire new exhaust and muffler, Running lights, brakes, and a new stereo because none of the left side speakers would work. I called the dealer to let him know how bad the jeep was and he basically told me too bad. Now this wasn't a shitty used jeep. It was a fully loaded Jeep grand Cherokee Limited and was beautiful on the outside but should never have been sold in such condition it was a death trap and nowhere near Worth the 12 grand I have into it so far! Leader auto sales are crooks and shouldn't have a business license they are risking the welfare of anyoneUnlucky enough to have purchased a vehicle From them! Stay away at all costs!!!!

I've been dealing with Leader for over 10 years. Every purchase has been more than fantastic. Bill…read moreand Josh are the best, would trust them with any detail involving buying a car.

Nino Fischetti - Service Advisor listened to my problem, scheduled a visit, and was very helpful in…read moreassisting me. He is friendly and listens to customers, a nice way to do business - for both of us.

BEWARE THEY ARE DISHONEST!…read more I was a first time customer at Cochran Subaru and took my 2011 WRX to have a new clutch and suspension installed. The initial quotes I got were reasonable. I was already spending thousands, but was gauged hundreds in extra costs, some of which I feel were not justified. At one point, Eric called and said the rear toe adjustment arms were seized, and it would be an additional $800+! ($500+ for parts, $300 labor). I found that price hard to believe, so I asked him for the part numbers. After looking on subaruparts websites the total was only $200 for parts. I called Eric back and he seemed flustered and put me on with his parts guy. The parts at Cochran were actually $277 NOT $500+! Hmm??? However, the labor was still $300 for what literally amounts to two extra bolts added to the suspension work already being done. When I picked up the car, the first thing Eric said was "I told you about the exhaust gaskets." I said "no you did not." He said they had to replace two exhaust gaskets (which makes sense) and that it would be another $190. When I was surprised at the price he said, "well they had to drop the exhaust." I wish I would have pushed back then, but I was intent on discussing the $300 labor for the two extra bolts. But dropping the exhaust is part of the $2850 clutch job already. So I was being charged for that labor twice. There is no way to replace a clutch without dropping the exhaust. So I would call that double dipping! A few times during our discussion, Eric said "well I gave you good pricing on this to begin with" as if that justifies then gauging me later. When discussing the rear toe arms, Eric called his manager over. The manager said that his guy had to do the alignment twice, and that's why it was $300. That made more sense to me, and though it still seemed high, I relented. Imagine my shock when later finding on the bill, that not only was I charged the $300 plus $270 for parts, but I was also charged $160 for the alignment! So in the end I paid $730 for an alignment and two toe arms. Ridiculous. It's clear they were just padding the bill. The impression I got was I wasn't a customer, I was an opportunity. They had my car, I was getting a lot of work done, so I was an opportunity to squeeze as much money as possible while it was there. I don't mind spending extra when it's warranted. My view is, get it taken care of while it's there. Spend the money now, avoid the headache later. But here I don't feel they were being honest with me. They were double dipping and over-charging for labor. Milking me for hundreds of extra dollars on what was already going to be an almost $5000 bill. That said, the work itself seems (so far) to be good. Everything on the car is performing as it should. So I would say the mechanics did a good job. But it's the dishonesty I can't abide. I pay premium rates at dealers to get quality work and honest brokers. The competition - Baierl Subarus' estimates were higher in this case. But at least there, when extra work is found, they send pictures of everything, or take you back and show you. And they don't gauge you. After this experience, I don't feel I can trust the guys at Cochran Subaru. I will not be doing business with them again.

Derrick Thompson was a very kind and helpful salesman. Everyone from sales to finance to service…read morehas very helpful. Thanks Derrick. Wolf

They have serviced my Volvo's for several years now. Always helpful, friendly & professional…read more Easy to schedule & offer a loaner car. They do exactly what I take it in for in a timely manner, and always contact me for any issues with no pressure to have it done there.

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

I purchased a 2015 Kia Soul from here today...This was the best experience I have had in a very…read morelong time..My sales man was JP..he is the most kind gentleman .. He was very informative on everything ..Took his time with me,and made sure I understood everything ...It was a JOY to deal with him and Corey..They are really AWESOME guys..I'm glad i found them Annamae M.

horrible car dealership my engine light came on 2 days after purchase of the vehicle.read more

RIVER ROAD AUTO SALES. Just bought a used 2013 Chevy Malibu from them for $7,800 on Friday May 31st…read moredidn't even drive it 70 miles (46 of which was the ride home as I live an hour away) the very next day the battery light came on and the break fluid low light came on. I immediately took it to my mechanic who informed me that both back calibers were shattered leaking all of my break fluid out, the front had new break pads placed on rotors that looked as though they were sitting in the river for a year. The battery issue is the hybrid battery which costs about $3,000 to repair. I called to see what they were willing to do to help me out and Jess was utterly ignorant. I'm not sure if he has a problem with women or he just doesn't know how to speak to people especially customers with respect. I in no way shape or form was rude to him, disappointed yes rude or demanding NO but I was met with total disrespect. Keep this in mind when shopping here, I wish someone would have warned me! There are many many places to purchase used cars don't fall victim to this place..

Easiest buying experience I have ever been through. I was in from Ohio to test drive a car, and was…read morein and out in less than an hour with the car I came for. They knew I was in from out of town and made it so easy on us. Highly recommended to anyone looking for a great dealer to buy a car from.

December 23, 2023…read more The Service Staff is the best! Every time I go into th shop, they are very accommodating. Thanks so much!

I have been trying to get my car inspected for 31/2 weeks. Every time I call they lie the part was…read moreordered then it wasn't ordered. They schedule me for an inspection the prior week and I asked for a mirror for the r passengers side, I was told that the parts dept. would reach out that day they never did. I called and left messages I got no call back. I then called several times totaling 4 weeks to finally get a supervisor today the part was never ordered . I spoke to 3 different people who lied and said they would return my call. TERRIBLE customer service I WILL NEVER BUY A CAR FROM THEM AGAIN they lied from the the time I purchased this car. BAD BUSINESS AND EVEN WORST CUSTOMER SERVICE!!!!!