Communication poor hired them to do demolition of my home I was slow after my fire to commit but…read moreonce I did it appears many other jobs ie frozen pipe cleanup too priority they hired a demo guy Chris met with them then nothing was heard for weeks I finally got a message telling me how busy they are. Did meet the demo guy Chris sorry don't remember company but my son got involved and instead of calling me about my son they let it go for to long and told me that Chris no longer wanted the job because of my son. Today 3/17 I talked with Andrew the project manager who told me Chris told him he no longer wanted the job on Friday 3/14 but no one called me I had to find out by calling them. When I asked who else could do demo and that my road is not posted for heavy loads and not sure who told who what and someone is not being truthful they said well I guess you should find someone else

Quick service, excellent work. Had water coming into basement. It was up to two inches in whole…read morebasement. Called Bouchard Cleaning and Restoration. They came quickly, throughly remediated water in basement. Put fans and heaters to help dry out leftover water. Josh was great at keeping me informed of the whole process, and was great at follow up. Because they acted so quickly there was no mold or damage to the basement. Walls and baseboards saved! Highly recommend them.

I give them a single star only because if I don't I can't post. I am saddened to write this review…read morebecause in business I have used ServPro for more than 25 years and have had great results. To say that this local franchise of Servpro fell short is an understatement. They came on as very professional, however took my belongings to be cleaned after a fire and had them for 28 days, then returned them and all but two boxes were never cleaned. They were never even unpacked. They had the smoke and fire extinguisher damage all over everything. So I had to clean all my belongings myself. They only cleaned a few things. Then they actually had the audacity to submit a bill. STAY AWAY FROM SERVPRO. Heartache and horror!! In your most vulnerable time.

When I discovered some of my beautiful new Southern Yellow Pine floorboards were turning gray, a…read morefriend suggested that it looked like a mold problem and suggested I call Servpro. They arrived promptly, tested for moisture in the flooring, found a problem and traced it to a closet where, sure enough, mold had formed on the wallboard. Ultimately, we found the source to be ice damming on our roof where our new addition connected to the original house (we addressed that problem separately). Servpro recommended I contact my insurance company, and I was relieved to find the damage was covered, and they quickly authorized Servpro to do the remediation. Servpro carefully removed the affected wallboard for disposal as hazardous waste, dried out the area with blowers and dehumidifiers, and prepared it for my carpenter to replace the closet wall and baseboard; my flooring company replaced the affected floorboards and refinished the floor. Since then I've had Servpro clean my wool area rugs, and nobody does it better. I'm sold on Servpro of Belfast, Camden and Rockland.

Would not recommend spending one penny, with this company, extremely rude, unprofessional, and they…read moretake advantage of the elderly

After the washer let go upstairs, ServPro found the water, uncovered it, and dried it…read more Professional and fast, they made the insurance experience go smoothly, too. Thank You!

Was visiting Bangor for a long weekend and while staying at one of the hotels, my fiancé…read moreaccidentally dropped a bottle of red wine on the carpet of our room. We tried to clean it ourselves, but you know carpeting and red wine. Wasn't happening. The hotel was going to charge us a ridiculous amount of money. We called a few places and settled on Maine Carpet Cleaning because they quoted a very fair price and was able to dispatch one of their technicians that same day. When the technician arrived he was prompt, polite and professional. He worked quickly and best of all, completely restored the carpet! We don't live in the area, but to those who do, I highly recommend using their services. Some of the other companies I called seemed disreputable and unprofessional.

From the owner: Carpet & Upholstery Steam Cleaningread more

Great local business worth supporting! The technicians are friendly and knowledgeable. Had my…read morecarpets cleaned and even had direct contact with the owner of the company. Thinking about getting the same crew back in my house to do my windows! Hopefully I will not encounter a disaster in my home but if I do i know who to call!

From the owner: We are available 24/7 for Emergency Service. We specialize in Smoke, Fire, Water, Sewer, and Mold…read moreRemediation. We have trained and certified technicians that are ready to help you! We work with many insurance companies as well.

Anthony and his team were onsite within hours of my initial contact with ServPro to address a water…read moredamage situation at my home. Anthony truly went above and beyond to ensure all material damaged was removed and he saved expensive hardwood floors through an extensive drying process. He provided updates on a regular basis and was very responsive to any questions.

Let's see where do I start. After our fire we had to remodel the inside of our two year old custom…read moremodular house right down to the exterior sheathing during the winter of 2018. We had a very quick response from our insurance company and the contact person from Servpro of Augusta/Waterville area. In my initial conversation with Servpro we talked about the need for a quick and thorough demolition/tearout of the inside of our house. He agreed. Demo team showed up promptly as they were supposed to and started the tearout. This was a contracted crew that were not Servpro employees. They started on Monday, worked Tuesday and missed the rest of the week due to previous commitment on a different type of job. (snow plowing) Sad to say we were not very happy with Servpro. Starting the next week they showed up off and on due to the snow plowing job commitment. As they worked on our house my wife and I had questions for the boss/owner of this crew. He promptly developed an attitude and wouldn't answer the questions. When I called Servpro shortly after I was told by Servpro that they would deal with the issues we had with the owner. Thankfully that was the last we saw of him. The next demo crew to arrive were employees of Servpro and much more professional to deal with. Very hard and considerate workers that knew what had to be done and did it. As my wife and I watched the demo proceed we naturally asked questions about what they were doing and what was to be done next. We were just trying to understand the whole process and figure out what was next. So after questioning the crew I had a phone call from the boss of Servpro of Augusta/Waterville Me. telling me to refer all questions to him and not question his crew doing the work in OUR house. Well guess what, it's our house and i'll question whoever I want in OUR HOUSE. This demo took longer then we ever expected and not knowing what to expect we were very frustrated. The Servpro workers kept on task and did as they were supposed to. This demo along with the smoke and water mitigation took about two plus months to complete. After the demo the crew moved to our basement where a lot of our contents were stored and started to meticulously clean everything down there including all floor trusses, wiring, plumbing, stairs, floors and contents that had been boxed up and moved to the basement. Many thanks to Travis, Ed and Allison. Great Job! I would give the Servpro workers five stars, their boss about 2.5 Things to expect and questions to ask of Servpro. When can your crew start and are they dedicated to your house until the job is done? If you live in a rural area like we do expect that travel time from Augusta/Waterville area to your house and back will shorten the amount of time the workers actually spend working in your house each day. After having damage from fire or water, expect more damage from the tearout. Was not happy about that at all. Expect a few things to get broken as they clean glass or fragile pieces while handling hundreds of items. ( our crew was very upfront about broken items) The broken items were not a big deal in our opinion. In our opinion expect the Servpro employees to be professional as they do their work. It's your house you should ask any questions to the workers that you want but I believe they have been told to tell you to ask their boss. Servpro has a new owner who just called us and asked our opinion on his new company. We had a very candid conversation about the positive and negative experiences we had while dealing with Servpro. He asked if I would use his company again if needed and my answer was yes but only after asking many questions and getting the right answers. They did many things right and a few things could of been done better. I believe after talking to the new owner he will fix the issues we talked about. Marty

I reached out to Brandon over a year ago to put up a fence around my front yard and a porch on the…read morefront door - connecting them to secure everything together. He and the crew gave me a full price estimate and timeline on the project, asking for half the money as a deposit, also to be used for supplies with the other half due at completion. It took me a few weeks to obtain the building permit required for my porch. He kept in contact with me through that process to ensure we were on the same page and he could start as soon as I got everything in order. Brandon and the guys arranged to start on a day that worked for me, starting at around 9am to sunset everyday until both projects were done. They were profession and courteous through the whole job, only leaving behind sawdust in the grass. Great group of guys. I later had them come back to replace an 8x12 section of subfloor, main door to the house and floor tiles for the kitchen/entry way. Same experience as the first job. I have them scheduled again for this spring to renovate two bathrooms and replace some windows. Apex Construction is one of the best representations of a Maine local business I've seen in a long time. You'll end up keeping their phone number in your contacts for your next construction project, for sure. I reached out to Brandon over a year ago to put up a fence around my front yard and a porch on the front door - connecting them to secure everything together. He and the crew gave me a full price estimate and timeline on the project, asking for half the money as a deposit, also to be used for supplies with the other half due at completion. It took me a few weeks to obtain the building permit required for my porch. He kept in contact with me through that process to ensure we were on the same page and he could start as soon as I got everything in order. Brandon and the guys arranged to start on a day that worked for me, starting at around 9am to sunset everyday until both projects were done. They were profession and courteous through the whole job, only leaving behind sawdust in the grass. Great group of guys. I later had them come back to replace an 8x12 section of subfloor, main door to the house and floor tiles for the kitchen/entry way. Same experience as the first job. I have them scheduled again for this spring to renovate two bathrooms and replace some windows. Apex Construction is one of the best representations of a Maine local business I've seen in a long time. You'll end up keeping their phone number in your contacts for your next construction project, for sure.

I've personally had flooring and shelving done by this team and am pleased with the work.read more

every spring upon opening my house, first on my checklist is "call Sean." it's first because it's…read morethe easiest and most pleasurable. I always tell him that he runs the most client friendly service oriented company in the land. he's prompt on service, arrives when he says, does a great job on the carpets and upholstery and is reasonable on his cost. what's not to like ? the rest of my house opening checklist is hard, Sean makes it so easy. j starr

Sean is fantastic! We recently moved into a 20+ y/o home. Sean cleaned carpets, a persian area…read morerug, some furniture and restored the finish on the (now) gorgeous wood floors. He did an amazing job on ALL of it! Prompt, courteous, friendly, professional, thorough and reasonable rates to boot. What more could I ask(?), he uses hypoallergenic non-toxic products! Highly recommend Coastal Cleaning Systems. Thanks Sean!!