We used this vendor because their alarm system was pre-installed in our new construction. The technician who came to set it up was extremely friendly, knowledgeable, and hard working. He walked me through the entire security system and tested with me to make sure I was comfortable before leaving. He went through all the paperwork with me and took care of everything. A year later, we decided not to continue with the company because we were switching to a new no cost system and this didn't make sense anymore for us. I submitted a cancellation form through their website and 3 days later, they closed down my account with no issues. I didn't have anyone call me to haggle with me or make a big deal about not letting you leave. It was frustration-free. This is incredibly important to me because if they had fought me every step of the way on leaving, I would not feel like a valued customer and definitely would have never came back or referred them to friends. Because they understood where I was coming from and made it quick and easy, I would definitely return to them in the future if I needed their services or refer them to friends and family who needed similar services. I was skeptical when I saw the previous reviews on here but I would like to assume that they changed the way they do business since 2016 and are much more customer orientated now. read more

Do not use this company. Never ever use this company I bought a new home with the build- in speaker system. And after I close of escrow, I ask them to adjust the system for the volume, they charge me $150 for 30 minutes check. If you are buying a new home, if the builder use this company, Pls pls pls ask you builder to change it. If you want to choose the system for your current home, pls walk away and find so so so bad !!! read more

I had C&R systems install an AV system for me. Shortly there after the whole thing stopped working. I asked for repair and one of the parts they installed failed and did not want to even help making it right. Trying to call them is a real nightmare. Very poor customer service. No calls back. So frustrating. The only thing going for them is they are the only ones who know the products they used. I think they do this on purpose so they try to make you dependent on their knowledge of their products. read more

I signed up for their alarm services because it was a pre-install on our home. Big Mistake!!! Very cheap and poorly installed equipment used. If you think about it, they are pre-installing in homes not knowing if the owners will end up using them so it only makes sense that they use the cheapest and most unreliable equipment. Our equipment started malfunctioning from the beginning with countless false alarms. Don't waste your time with this place. Out dated technology that doesn't work properly and they want to charge you to come and fix anything that malfunctions. read more

Nothing they install works, things break less than a month, and half of the apps don't work, and then it takes them to come out another month. They're been in and out of our house for installations for six months now, and it's still not over. ( Livit, the technician is amazing and provides great customer service, but the main office sucks). read more

I spent $8,000 on a brand new security system 2 1/2 years ago -- including state-of-the-art high definition cameras, brand new digital keypads, keyless digital locks, and the like. Things NEVER worked as they promised. And, when something doesn't work, and they send a technician, expect a hefty service call bill of $100 - $200. Their customer service is a joke. When you call and raise an issue, they never get back to you. When you continue to call and express your dissatisfaction, they "attack" you and treat you as an idiot. I would not hire these jokers to install an alarm system on a doghouse. They are losers -- don't waste your time with C & R Systems. read more

If I was writing a review years ago, I would have given them 5 stars. My previous install was perfect. Unfortunately my last install was a disaster and resulted in almost $1,000 in damage. The install crew butchered my ceilings and irresponsibly drilled into an area that housed all of my water lines. The crew chose to find my wall studs by poking holes in the walls and ceilings with a screw driver. I also had an air conditioning pipe cut by their drywall saw. The tech that connected everything did a good job and was patient which is what I had expected. If you choose to use this company, watch them closely, ask questions and hope for the best! read more

They were the monitoring company contracted with our builders for the default system installed. They refused to cancel my contract over the phone and then sent us a bill after we cancelled for an additional three months of monitoring. They have since harrassed myself, but never once called my husband. They call me 3-4 times a day and then have started to call the other people listed as authorized to cancel a false alarm. My husband left them multiple messages and they have yet to call him back, but continue to harrass myself, my sister and my mother in law. I will be reporting them to BBB. read more

I personally had a great experience with this company. They were the original company that had done the pre-wire for the builder that I had bought my home from. I had them come out to install ceiling speakers and hook-up my home theater system. The tech came out was really professional. He wore booties and covered my floor with a drop cloth. He took the time to answer all of my questions and did a great job on the installation. I highly recommend this company to anyone looking for a quality Audio/Video Contractor! read more

A miracle happened. FINALLY a company that recommended, installed and taught my husband how to use a fully integrated house system remote control. The remote is super simple, but the technicians had extreme patience with someone who has a hard time turning on a computer. We recommend this company highly and will definitely be using them again for future home technical assistance. read more

They did a great job! They were nice and helped me know how to operate my home theater. I would recommend this company without any hesitation. read more

I would not use this company under any circumstances for an alarm system. We paid several thousand dollars to have their system installed and signed a long term contract with them. After several years of excessive fees we cancelled the contract. I recently contacted them for help in resetting the installer code for the alarm system so I could reprogram several wireless transmitters. When I tried to enter the default installer codes it would not allow me access. Turns out they put their own installer code in and then refuse to provide it unless you pay for a service call. I would have to pay the minimum service charge of $100 to restore the system, that I paid for, to its original settings. When I tried to get a technician on the phone the receptionist handling customer service was rude and uncooperative. I would not recommend this company to anyone under any circumstances. I would give them zero stars if I could. read more

The technician that activated my the security system did a great job ! Took the time to answer all my questions and was very polite. I would recommend this company to all my friends and family. read more

I would highly recommend using this company for either your home security or home theater needs. The technician did a great job and the customer service people are always nice and polite. read more