Linda was great and everyone I met there was professional. Great service. I recommend them with…read moreflying colors.

Perfect customers service and the glass fit perfectly. I highly recommend this store for any glass…read moreneeds

Tony at Palisades Window Screens & Glass was fantastic! He was incredibly fast--I had my new window…read morescreens basically the next day--and his price was lower than every other bid I received. I especially love the Clear View screens. They are so unobtrusive and really help preserve my ocean view. When I mentioned that I preferred solid black lift tabs, Tony changed them for me at no additional charge. Fast, professional, reasonably priced, and genuinely accommodating. I couldn't be happier with the work and highly recommend Tony and Palisades Window Screens & Glass.

Love them. They fixed all of our screens after the palisades fire and they were super helpful and…read morefriendly.

Glass Definition installed a new glass enclosure for a standard-size shower-tub installed in our…read morehome more than 20 years ago. The old glass enclosure (a sliding glass door on tracks) had begun to leak badly and the new glass enclosure solved the problem completely. Andy promptly arranged to stop by to measure and provide recommendations for the space and type of glass enclosure and scheduled the work. The Glass Definition crew were professional and very competent in cleaning up the tub surface after removing the old sliding glass door to ready the space for installation of the new glass enclosure, and in cleaning up after the work was completed. If you are looking for someone who is competent, responsive and on time, look no further than Glass Definition. Thank you, Andy and crew!

Do not recommend this service! Completely unprofessional and terrible workmanship. They take no…read moreresponsibility for their mistakes. Avoid this place at all costs!

Art replaced a sliding glass shower door for us. His quote was very fair and the installation was…read moretimely. I would definitely recommend his services to anyone!

We had a great experience with Art Avila. We met with him the first time to tell him what we…read morewanted and he took detailed notes and made suggestioins on what would be best for our shower enclosure. When he came back the following week after the glass came in, he installed it with his assistant and everything was just as we wanted. We asked for frosted glass and he delivered exactly what we asked for. He also replaced the four panes of glass in our bathroom windows. Everything was done beautifully. This is a new business, but you can tell he's had years of experience, and his pricing was reasonable. I wouldn't hesitate to hire him again.

They don't do REPAIRS on sash windows…read more.. I'm looking for a sash window repair on a single window for a 1930's home and the person on the phone said they "don't do repairs." Although I haven't used their service but they answered the call quickly!

This is a great place for installation advice and all kinds of doors and related hardware. It's not…read morea huge store so their inventory won't match Home Depot. But you'll get fair pricing and good advice and they can probably acquire what you need.

This company is fantastic! They were so kind and professional. I could not be happier! I will…read morerecommend them to anyone who needs their windows replaced! Great experience!

I would stay far away from this business!! I sued them in court and received a judgement for my…read moremoney back bc of shoddy work. I made contact with both Vern and Andrew who said they would finally pay my settlement (45 days overdue) by the end of month. It Didn't happen. This screen door is one of there products. They had repaired it once and weeks later this is what we are left with.

We are happy repeat customers, based on experience and price…read more In our most recent work, we had a dining room window that would leak whenever rain came from the southeast (not a frequent occurrence). We asked for a quote from My WIndow Solutions, got one that was quite good. We had explained the rationale for getting a replacement window (the leak). Parry sent over his crew right away to caulk around the existing one so we wouldn't get any incursion while waiting for the new one to arrive and get installed. Nice! For this job, I had also asked to have a custom window casing and deep windowsill built. We agreed that I'd buy the materials (a particular trim profile and hardwood species), prime them, and they'd do the cutting and installation. This collaboration worked perfectly.

Never use this company !!! I spent $5800 for a double wood front door 3 years ago. First off, it…read morewas supposed to be primed before installation. It was not. Second, it was a green door, meaning, it was not totally cured and oozed out sap for 4 months. 6 months later, the door cracked. After several months, they agreed to a new door. When it came, it was not measured correctly so I had to wait another 6 months for the next door. so now the door is installed, I had to pay again to get it repainted. Guess what, 6 months later, that new door cracked. They will not replace the door so I have to live with a cracked door since they told me it is past warranty. their solution...pay another $1500 to install a fiberglass door as a replacement. I would not even give this company 1 star if I could.

When we hired The Window Factory in October 2024 to install a custom French door with sidelites, we…read moreexpected a premium product backed by professional workmanship and warranty support. Instead, we experienced nearly a year of delays, shifting explanations, broken promises, and unresolved warranty issues. The installation was originally promised for January 2025. It didn't occur until June 3, 2025--nearly five months late. Unfortunately, the door arrived with multiple defects that we documented immediately, including a dented frame, paint defects, improperly finished grids, damaged weatherstripping, and screen frames whose paint began peeling during normal wiping and cleaning. To be fair, the subcontractors who performed the structural opening modification were professional and did quality work. Our concerns have never been with them. Our concerns have always been with the condition of the product itself and how The Window Factory handled the problems afterward. We reported every issue on the day of installation. We were assured a technician would be out within a week. That never happened. Consultant James later confirmed the repair items had been approved under warranty. We believed the company would stand behind its product. Instead, weeks became months. Timelines repeatedly changed. We were told repairs were delayed because the company was "waiting on parts." Eventually, after months of waiting, technicians finally returned in November 2025. Despite all of the prior explanations about waiting for parts, no major replacement parts were installed. The visit consisted primarily of cleaning drain/weep holes, replacing some weatherstripping, adjusting one interior lock, and using the same bottle of touch-up paint that had already been left at our home months earlier. The dent remains. The paint and finish defects remain. The screen frames continue peeling during normal cleaning. During that visit, one technician acknowledged the ongoing screen issue and said the office would follow up regarding replacement screens with the factory-applied baked finish we had originally been told they would have. No one ever contacted us. The previously discussed refund was never honored. Our follow-up emails went unanswered. More than six months have now passed since that November visit without any meaningful follow-up. What has disappointed us most is not simply that a product had defects. Manufacturing problems can happen. What matters is how a company responds when they do. Throughout this process we tried repeatedly to resolve the matter privately. We accepted compromises. We continued giving additional opportunities to correct the issues. We remained patient through months of delays. Unfortunately, the communication became increasingly inconsistent, commitments were not fulfilled, and the matter was ultimately left unresolved. We paid more than $10,000 for what was represented as a premium custom installation with warranty support. Instead, we were left with a damaged product, unfinished repairs, unresolved warranty issues, and a company that ultimately stopped following through. Our hope is that sharing our experience helps future homeowners make a fully informed decision before signing a contract.

Buyer beware. The sales folks are amazingly kind and good. As you can see from other reviews…read more But as soon as there is a problem, the company is pretty cut throat. You have a long warranty so you need to be able to know that the company can be trusted. I was hoping that they would approve a change order. But instead it looks like I will have to cancel the contract altogether because they are unwilling to do so. My experience is such that the general manager lied about the late cancellation fee and was looking for me to pay more than the contracted amount. Of course I'm willing to follow the contract required payment. But, it appears he is trying to scam me to pay more. Either way, very unethical dealings. I may have to go to small claims court to end this relationship with this company. Glad I found out now before I committed $20k to the project.