I drove 30 minutes to Cabela's to return unused, unopened, merchandise still in the original boxes with the original sales tags and receipts. When they asked to verify my identity by viewing my driver's license, I was ok until they scanned my driver's license and it was loaded onto their computer. I have the type of driver's license that doubles as a passport with sensitive personal information that I do not feel is necessary to have stored on Cabela's data base. When I questioned the employee about why she scanned my DOL without my permission, I was told that there is a state law that if I hand my drivers license to their employee they have the right to scan it. After much discussion, and my communicating a desire to have my driver's license removed from their data base, I was asked to leave. They would not finish the refund, even though I had a valid receipt, and they had my DOL scanned. I feel my personal security has been violated, and further more, I would like a refund for the merchandise I do not need. I have a valid receipt and I should be able to finalize my return. read more

Never had anything but terrible customer service here. The few times I have gone to the gun department the employees have no clue what they are doing or what they are talking about. Then today I went just to hold a pistol that I've been looking at purchasing in a private sale (I'm still 20) and the idiot behind the counter would not let me hold it saying it was against the law. (Which for those of you who don't know, that is not the case whatsoever). When I questioned this he responded angrily that he was in the Marines for a long time and knows what he's talking about (cause being a Marine - no offense to these heroes - totally makes you knowledgable in law). Absolute idiots here, never go here if you are looking for a gun. Support smaller gun stores that know what they're doing. read more

Horrible practices and customer service. Bought a pair of Merrell boots online. After a week, I had no word of shipping so I called to find out my order had been canceled by Cabela because they ran out of stock. That is poor inventory control and poorer customer service for not letting me know. I will not buy again from Cabela's. read more

they have just lost a good customer I stopped by and did the paperwork on a pistol and they told me someone would call me when my background check cleared. One week goes by no call, I call them and they say it can take up to ten business days. That milestone comes and goes and i call again and they tell me not to bother them any more about it that if i am that concerned call my local police department. So i do that and lo and behold Cabellas never faxed my paperwork in the first place. I call them back and they are like oh well that happens sometimes and we will try to refax it sometime today which of course restarts the whole waiting peroid all over again. I have spent a lot of money there over the last year or so but after this fiasco I wont set foot in the place again after picking up my revolver, if they even manage to sort out the paperwork. Every clerk i talk to throughout the process acted like i was ruining thier whole day by even asking about my paperwork well ok guys i wont be bothering you morons anymore after this purchase i promise. read more

the power sports dept. is top notch. service and knowledge of their products will help any boater find the right boat for them. highly recommended. read more

You people are some of the worst customer service representatives I have ever seen in my life. I purchased a gun online, came in to the store and they had me fill out something on a computer then told me they would call me up to complete the paperwork. After 30 minutes of waiting I went up to the counter to ask what was taking so long and they said oh ! I must have passed your name what are you here for ? Are you serious? After I told them what I was there for they then had me complete the paperwork and told me it would be up to 2 weeks for my background check to be completed. Which was completely fine with me. 4 weeks later I call the Cabela's location. It took me 5 phone calls for it to finally ring to the correct person and that person said that my paperwork was never sent off and that it was likely another 2 weeks. ARE YOU SERIOUS!!!! You people are supposed to be a fine established business and I have had nothing but the run around. 1 week later I got a call from the sheriffs office about my background check. The office lady had to call me personally because Cabela's never sent over paper work saying they needed it to be processed and sent back to cabelas. There was no return to sender company name and info. ARE YOU SERIOUS AGAIN!!! Is this a local amateur company I am working with ? When I purchased a gun 2 years ago from a locally owned gun shop I was done and out in 1 weeks time. Fast forward to now! I just got here 6 weeks later to finally pick up my gun and again the same office lady has the same cold attitude towards me with no cheerful want to help. Took my ID and told me to sit down and wait for them to grab my gun. The gun is in the back. It could take 2 mins to go grab it instead I am writing this review after I have been sitting for 15 minutes still waiting. I WILL NEVER PURCHASE FROM HERE AND I WILL TELL ALL WHO NEEDS TO HEAR HOW BAD OF AN ESTABLISHMENT THIS COMPANY REALLY IS. *****DO NOT BUY FROM THIS CABELAS**** GO BUY FROM A LOCAL OUTFIT THAT CARES!!!! read more

Went to Cabela's today to get gifts for my nephews, both items were on sale. Once I got to the register the sale price was no longer there. We caught one of them right away and the cashier fixed it but we didn't catch the other. We had to go to customer service, no big deal expect there was another person there with the same problem! Make sure the price that it says on the shelf is the price it rings up for. Very shady business practices to me. read more

My interaction is with the gun desk and they must have the worst customer service ever! I went in on a Sat. night to look at a few handguns and purchase one. After taking a number and waiting 30 minutes for help even though it was not busy as there were no less than 3 employees talking to the same old man customer about a gun that wasn't even there. Finally they help me and the man is nice but kind of an ass. I asked his opinion on the two I could not decide on and he tells me that I should have done the research before I got there. I explain I did and just wanted his opinion and he got pissy about people not knowing what they want and wasting his time. So... I have been with the gentleman for about 20 minutes and I decide on a gun. He then tells me that it is too late to purchase this evening, that we passed the cutoff 2 minutes before I decided. WTF... he couldn't mention that 3 minutes ago... So I tell him no problem, I will be back in the am and I ask when they open..he says 9am. I come back at 9am the next day to find the store packed because they actually opened at 8am but this guy does not even know the hours of his own store. Oh well.. dumbassory at its best(new word I just made up). I do the paperwork for the gun and they tell me I have to wait a few days for BG check. A WEEK later I see my local officer in charge of BG checks(small town) and she asks how I like my new gun. I tell her the BG check hasn't gone through and she tells me she sent it back ready to go on Tuesday..only 2 days later. So I call Cabelas and ask if I can get my gun and they LIED to me and said the BG check was not done yet. So as a favor the local officer calls in the ok AGAIN and tells me she talked to so and so and gives me their number at the store and says we are all good and I should head in and get the gun..so I do. When I get there the staff is very upset that I cought them in a lie as apparently this is standard procedure to lie to the customer and make it sound like they are waiting on somebody else but in reality they are just trying to sell more and deliver later. So then I overhear the clerk tell another clerk that he is going to make me wait an hour because they feel I went over their heads. I waited.. got my gun and will never ever go back to that place. The store is OK but the gun counter is full of SH*T and know nothing about customer service. I will be shopping at the smaller stores from now on. Too bad for Cabelas because my budget this year will be $25k on guns and ammo they just lost out on... read more

I went in with my husband & adult son to purchase 1911 Sig firearm (45). The sales dept staff were very professional and cordial. My husband voiced a concern about the crimson trace laser grips on the firearm (they came installed with the gun). It was closing time, we were literally the last people in the store finishing up the sale. They assured us that it was fine & operating reliably. The manager quickly demonstrated it. We completed the transaction & were hustled out of the store, When we got home, we opened the box, I was excited to go to the range the next day. (I had been shopping for "my" gun for quite awhile) The laser grips would not function-for any of us. We boxed the gun up & returned as soon as the store opened the next day-it was never fired. We checked in (with the firearm) explained what had happened, the Manager in the gun library began insisting that we needed to 'send the gun in, I reminded him that there was a problem LAST NIGHT. The sales man vouched for us. The Manager then told me to 'wait a minute' as he proceeded to shoot the breeze with a buddy about a hunting trip-with his door open. When he called me back in, he rudely asked me to show him my grip- 'with my hand'. I showed him. He picked it up & it worked. I explained it will work-intermittently, not reliably. I called my husband over to grip it-it wouldn't work. The Manager's rudeness escalated-to the point of insinuating that I didn't know how to grip the firearm. He picked it up again & it didn't work-he turned beet red. I had to demand & remind him that he had 2 more of this model in stock-he could simply remove the laser from 1 of them & place it on mine. MY firearm appeared to be fine-it is the laser that is obviously defective. He became so angry that he yelled at someone to do it & never came out to apologize nor, did we see him again while we waited - nothing. We complained to the Store Manager & they apologized for his behavior, stating that even the nicest people have a bad day. I would never purchase a firearm from them again. I'm not a woman that is the 'hear me roar' type but, I have honestly never been treated with so much contempt and ridicule in my adult life by someone that I paid over a $1200.00 to. Everyone in, or near the Gun Library heard our exchange. read more

So My Mother in law, has some hand guns and has no idea how to clean them. Her husband did it for them before he passed away. So My husband and i decide it would be a good idea to find her a book or dvd on how to clean your guns, So i tell my husband to call Cabelas new store in Marrysville, So he calls and asks someone if they carry anything like the book we were looking for. 3 times the person on the phone sent him to wrong areas of the store, But said we have a whole book section . My husband says are you sure, before i drive from Anacortes. The guy on phone said yes we do, So we drive down to Marrysville to the store. As we were walking down small isles a female employee asks a man if she can help him, he says Yes so they stand there in the isle blocking anyone from passing them, finally i said excuse me, and the employee refused to move a step out of the isle, so i pushed passed her. Finally we get to guns, look around for books ,dvds , nothing. So i find another employee and ask him about a book for gun cleaning, He says we have those books in the front of the store. So we go to the area he pointed out. Look and look, then another employee asks how can i help you, So i ask again for a book on how to clean guns, He says back by the guns..WOW..So i ask this employee, Why would someone on the phone say we have what you need , knowing we drove in from Anacortes. That idiot looks right at me and says did you guys get snow today? REALLY..Every Employee i encountered tonight was rude and incompetent. I will never go to that store again and will tell everyone i know..P.s this is my first time here to Yelp. But after what we went though i figured id give a review. read more

This cabelas overall is just fine. Never had a problem till I tried to return something here today. The lady working at the return line (can't quite remember her name but she was at the second register, wearing glasses, had brown hair) took out my receipt without looking at the actual date or product and proceeded to tell me in a very bitchy tone that the receipt is from 2016. I was aware of this but the policy on the back of every receipt says if it's cabellas brand it can be returned within one year of purchase date. All the products I was returning were cabelas brand, still fairly new in the package with maybe slight use & id just purchased them in November. Throughout the whole transaction she acted as if it was a huge deal and like she was breaking some sort of rules. Making comments under her breath that I couldn't quite catch but by her tone I have no doubt she was acting like a 16 year old. Worst customer service I've ever received this woman should NOT be working near people she is rude and completely unaware of her own stores policies clearly. read more

I visited Cabela's recently to have a firearm's value assessed with purchasing a new gun in mind. Though we arrived at 8 am and it was not busy, it took the representatives over an hour to assess the value. During my visit, it was evident that they were allowing people to get in front of us, even though, they had arrived after we had. At one point, I overheard the rep talking to a customer about mixed drinks!!! While I was waiting to hear the value of my gun and make a purchase, they could not even determine what my gun was, let alone offer me a fair price. Regardless of whether or not I could get a good trade value on my Tikka T3, I was prepared to spend $2000 that day. When I brought up the wait time to Lou, he just responded with poor customer service skills and attitude! He said we were busy and I should be in his shoes! I have been at Cabela's when it was busy, and Saturday morning it was like a ghost town....even the employees avert their gaze when you pass them in the aisles! After being treated this way, having to wait for an evaluation that they could have done without looking anything up, I decided not to purchase anything at the store. I, instead, went to a local ffl and purchased where my business matters and they are sure to make you feel just that! It took less than a half an hour to purchase my new gun at Lynnwood Gun and I was at the range 15 minutes later! Avoid Cabela's they waste your time and try to make you feel guilty about it! read more

I went to Cabelas for a gun sale in Nov 2012. I got there before store opened and the line was 30 deep. Once store opened about 8 of us went to the gun dept. I was 5th in line, so i thought. It would be about 15 more minutes before they actually started helping folks. There were 4 clerks behind the counter, 3 helped the first 3 in line, one wondered about. The line behind me was increasing. After about another 15 min the wandering clerk calls out a number. This was my first time in this store, had no idea they went on number order system. No one ever spoke up and said be sure and grab a number folks. The people that were served in front of me never had a number, but 2 of the 15 folks behind me did. So we all make a mad dash for this little number dispenser in the corner. I took it as a lesson learned because it was a good price for the weapons i wanted. For 45 more minutes i watched as they serviced 4 folks that got in front of me after the number fiasco. Finally, my turn, I tell him i want a rifle and a handgun listed in the sale paper and the guy tells me they are out of the handgun i wanted, it's been a busy morning. I told him i was watching all morning and of the 10 weapons purchased, only 3 were the handgun i wanted and none were the rifle. Actually come to find out he had no idea. Fortunately the wandering clerk overheard me and knew of one more of the handguns in back. (a total of 4 in stock for a big sale) So the first clerk began writing me up. He thought he was done with me. I said what about the rifle. Again he says he has know idea if it's in stock. Really i said, isn't it your job to go and find out or is that person not here today. So he reluctantly goes to look and when he returns he says they don't have any, must have sold out. It was the first day of the sale, i ended up being about the 12th person served and i never saw one brought out. I saw it was useless going any further with this guy. I finished the paper work at the counter. It was all the typical firearms paper work. I thought i was done. He tells me no, i have to go over to a second gun checkout area where you go and re-enter all the same info into their computer data base, which lead to another 45min wait after you finish entering your info. Fine i thought, good time to talk with the store mgr. I explain all that has happened. He tried to blow smoke u.m.a about there is a gun shortage and some other bull. After 10 min with him he "relectantly" offers me a raincheck on the rifle and will backorder it, says he can have in 7 to 10 days [heck of a shortage i thought]. So i asked him why someone in the gun dept couldn't do that 12 days ago to have some for the sale....no answer. Then he went in the back and miraculously found one of the rifles, said it was being held for someone picking it up in two weeks and he'd just replace it with mine when it came. Wait it gets better, so when i filled out the info in their data base it asked for my SSN and noted it as "optional", for those that don't know, you give your SSN in the previous paper work filled out for gov't. I chose not to give it because i did not want to have my SSN in one more store data base that is destined to be hacked. So after being there for about 2-1/2 hours, some kid finally calls me to the counter i can finally get my guns and go. He tells me they can't release the guns because i chose not to give my SSN in their system, i would have to wait another week until they can do a more thourough background check. I filled out all the required paper work the gov't required, showed my concealed weapons permit, and required ID just as i have for all other weapons purchased elsewhere, but that's not good enough for Cabelas? I just told him, son, you just keep those guns all $2000.00 worth, and i walked out. Sorry folks for such a long story, but i hope it saves you the gas and the 2-1/2 hours. Welcome to the Kmart of sporting goods. Never again will i set foot in their. read more