My facial was amazing!! Ellis, the facialist/esthetician, was great with her hands. Her massage and…read moregua sha work were exactly what I needed for my tense jaw and shoulders. She was also just so fun to talk to that it made my experience even better.

LING is the best! I love their high quality facials, always a great. The staff always does a great…read morejob of determining the right facial for you and I appreciate that the don't upsell. My go-to on the UWS for a great facial!

I signed up for the power signature and though I am disappointed by lack of any results. These…read morepeople make you jump through hoops to cancel. I submitted a form online to cancel and they are telling me that I still need to come in. Poor customer service, no results. SAVE YOUR TIME AND MONEY!! Even though I submitted a cancelation twice, they are still telling me they have not received it. Even with sending them a screenshot picture.

Not impressed. Went for my first time discount laser facial. It literally was like 7 minutes. I…read morewas informed by Olga (who Was very professional And did her job well) that in order to see any results I would need to come every 10 days for at least 4-5 months. Wait What ???? Umm. No thanks. I would rather pay more for a stronger laser. Again.... Olga was perfect. Just the business was not what I was looking for.

I had a gift card for a facial and 2 upgrades. On my order form, I chose absolute quiet. This did…read morenot mean that the tech should not communicate to me that she wasn't going to do any add ons. Sure she was quiet and skilled but the place is not quiet- there are no doors- just curtains and the client in the room across from me was blabbing away and it was not relaxing. After the facial I inquired about my add ons (as I was interested in the light therapy and dermaplaning) and was told since I used tretnoin, I couldn't get them- this was never mentioned to me so I chose products instead- I wish I had known before as I would have stopped the tretenoin prior) Not sure I'll return, due to the noise and miscommunication but it was an ok experience

This is mainly for customer service and not the facial. I never got a facial here - before you…read moreroll your eyes completely - let me explain, lol. I normally go someplace else for facials, but I was curious about HeyDay. My first few impressions here was not the best, but I am going to give them the benefit of the doubt and leave some stars, since people seem to like them. Scheduled online which seemed seamless. I had some follow up questions later about my facial and tried calling and left messages. No one seems able to pick up the phone. Fair enough, you're busy, that's good and that's not my issue- but I got no response. As a first impression, this was slightly concerning because to make the appointment required a credit card - but after that any communication feels very difficult. Also, feels kind of like a bait-and-switch a little in terms of what if I needed to cancel? Would I be charged a fee because I tried to cancel and no one would answer or get back to me? What if I had an issue post facial? As you can see, the non responsiveness leaves a bad impression. Finally, due to sheer persistence, I was able to call and reach someone. At that point, I just wanted to cancel my appointment because I didn't want to take any chances and just scheduled at my regular place.

Jederm; provided the most magnificent facial! The luxury skincare products were amazing and the…read moremask, cleaning & massage left my skin glowing and flawless. The extractions cleaned my skin but never made it red or irritated like other facials I had in my past. Definitely go to Jederm and get a top notch service and leave feeling younger and vibrant. It's custom and designed for you specifically. It's boutique and high-end! I will never go to one of those factory type places again! Jederm is now part of my skin care routine every month!

I love JEDERM. Judit and Eliana do an amazing job. The facials are so customized and they take such…read morecare. I always leave feeling wonderful. It's a truly wonderful experience and worth every penny.

Was here around 13:00 on Saturday (5/16.) A lady helped me and she knew the store like the back of…read moreher hand! I lost my receipt and my memory is sort of shot. Her name is Depi or Deni, something close to that. Apologies for butchering it but she deserves recognition. Thank you!

The manager here isn't great. Anyway why shop at any Sephora when you can just as easily go to…read moreNordstroms, Bloomingdale's or Macys where they have huge cosmetics departments, are totally reliable with returns and offer excellent help with people who know their stuff. They also run sales. Don't be fooled.

I got the anti aging 90 min facial with Josine. It was great - she did a lot of extractions, which…read moreis what I wanted. My skin is much smoother, softer, brighter and clearer. Josine explained what she was doing and the products she was using the whole time. The microdermabrasion feels so good as it sucks your skin. Josine did one part of my face and showed me the results and it looked as though I had a facelift! My cheeks were much more lifted and my laugh lines were lighter. It's been two weeks since my facial. My skin is extremely smooth and bright. I don't have any breakouts now and my pores are much smaller. I plan to go back more often to keep up my "facelift"

I went in for a microdermabrasion facial for the first time. This is definitely a no frills get to…read morethe point type of place. If you are looking for something pretty and luxurious, this isn't the place. I had some deep blackheads and pores I couldn't get out myself for months. The aesthetician was able to get out all of the big black heads , which is all I cleared about. My nose had ton of blackheads and now it's super smooth. I'm docking points for hygienic practices overall. The blankets and the sheets between clients don't get changed. I don't think that's clean. The room itself also had a smell when I walked in but not sure what it was. I did get a discount for first time customer. One hour was $100, not including tax and tip.

Old school and fabulous. Been going for /0 years. Hope they never close. You get shuffled around to…read moredifferent women who do different things. Nothing luxury or private. You can hear what everyone says and they love to chat.

Been coming here for years! The ladies are all a breath of fresh air, they take care of you like…read morefamily! The only place I trust in nyc for my facial!

The worst, laziest facial treatment of my life. I got the $375 "Angie"--$435 total with $60 tip…read more It's microdermabrasian + laser genesis + acid peel. Each treatment is supposed to take 30 minutes, so I was expecting to be there for 1.5 hours. I was in and out in less than half-an-hour for the whole thing. The aesthetician wasn't even trying. For instance, you need to apply pressure for microdermabrasian to be effective. It felt like she tapped my face with an emery board a few times.

Eva has been doing my treatments- IPL, forma, laser genesis for about 2 years. I've had a great…read moreexperience with her everytime.