I came in today for my regular cleaning and had the pleasure of having Tracy as my hygienist. She…read morewas absolutely amazing! She was friendly, thorough, and did an excellent job cleaning my teeth. I always have a positive experience at your office, but today's visit truly stood out and was even better than usual. Tracy made such a great impression, and I will definitely be requesting her for future appointments. Thank you for such wonderful care!

Dr.Nycamp is a very good dentist. However, after an extraction, a large sliver of my tooth worked…read moreit's way out of my gum. Painful. I wondered why he wouldn't take a follow up xray to be sure it was a complete extraction. The office staff lied to me about my insurance coverage of a very involved procedure. I have proof. They lied to my brother about his insurance coverage for 2 different procedures. Check with your own insurance company BEFORE you have any work done at Sundance. Don't make the mistake we made in trusting their estimates. Also, they violate HIPPA.

The staff and Dentists here don't treat disabled people well. Last time I was escorted out in an…read moreambulance because of my medical condition and today they kept me on hold for several minutes and then when I could not sit still due to my illness, they said they can't make another appointment because I "missed my last 3" and that's policy. I guess as long as you are a healthy bodied adult, this office might be ok.

My experience was pretty good here. It was about 8 years since my last dental visit, and I know I…read morehad some gum recession. They got me scheduled for a cleaning, and we split them up into two visits. They handled all the insurance stuff, which is great. My first visit with Dr. Wong was great, maybe some white coat syndrome for my vitals, but otherwise it was good. She was kind and knowledgeable. Also, congrats on the upcoming newborn. My second visit was my first cleaning with AJ. I thought he was perfect, kind, and awesome. I almost asked for him again specifically; he made me feel comfortable. My third visit was with Andrea, who is pretty freaking cool. We talked about kids, New Mexico, and other things. I really liked her demeanor and professionalism. I'm pretty happy I went here and started to get my teeth back in good health. I do have two more visits, and if they go sideways, I will update my review. However, I do not anticipate this happening.

So I have to update my review again. After trying multiple orthodontist, it became abundantly clear…read morethat they don't have the skill Dr. Trapnell does and some of them are significantly more expensive. So we returned here to try and be a bit more patient. ABQ Orthodontics customer service was as good as it has been in the past, even with the quarantine and social distancing orders. The wait was minor and Doctor Trapnell was on it as usual. I'm happy to say they are in fact the best in ABQ. I won't even mess around when any of the rest of my kids who may need ortho... I'm saving time, money, and getting the job done right by picking ABQ ortho.

I'm just shy of 2 years of my treatment and I've been happy with the experience so far (My friend…read morerecommended this place and it was clear that they were also very affordable). Friendly staff, easy scheduling, and they actually listen to you. As a bonus, you get a free slushy when you're done with your appointment. 2025 #15

Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

No, I did not leave a review to the wrong dentist Care academy only because I misspelled the…read morereceptionist name. Although I have requested all my medical records and pictures and I did receive them which I'm grateful for. Although I paid a lot for them and nothing was done, the only thing you guys did was to take my money and ran

Dr. Jorgensen and his staff are amazing! I've gone here since I was seven-years-old and I've…read morealways been satisfied with everything they've done for me. I am incredibly happy with the outcome of my teeth. Also whenever a complication occurs such as a broken retainer, wires sticking out, the staff is super helpful in which they will come in to take care of the problem. Finally, Dr. Jorgensen is very professional and super friendly too! He is a master of his craft and makes sure that all his patients are satisfied. I will continue to see this place for all my orthodontic procedures.

I've have three children we trusted Dr Jorgensen with orthodontic care. They are grown adults. One…read morein NM, one in AZ and one in TX, they now are having so much trouble with the permanent retainers required by Dr Jorgensen. All the dentists they've seen don't understand the reasoning behind this decision! All of my children have had extra expenses because of this! I absolutely do not recommend this office. In the end it has costed all my grown children lots of extra money because of the permanent retainers!

I came in to have a bonded retainer repaired by Dr. Han that had been stable for 18 years. Prior to…read morethe repair, I did not have a visible gap between my front teeth. Within about two weeks after the retainer was reattached, I developed a visible gap between my front teeth that had not been there before. When I returned to the office, my concern was repeatedly dismissed. Multiple staff members were brought in and I was repeatedly told my teeth "had not moved," despite the gap being clearly visible to me and multiple people in my life. They relied heavily on a 3D scan they had taken two weeks earlier when they originally repaired the retainer. The scan generates both a regular image and a 3D model. They claimed the "model" showed a gap even though the "photo" did not, attributing the difference to saliva. I asked them to do a new scan and compare the images side-by-side. The new scan photo clearly showed a visible gap. However, they were never able to overlay the images, add scale bars, or consistently display the scans side-by-side. I was also given conflicting explanations about why they could not open the updated 3D model. The owner (Dr. Hand) said it couldn't be opened in that room specifically and we couldn't wait to open it in another room when it emptied out, while the technician said the 3D printing company generated the model and they could not access it directly. Even their explanations did not align. At one point I explained that the gap appeared to have increased from roughly 0.25 mm to around 1 mm. The owner responded that maybe it moved "microns, not millimeters," even though that is essentially what I had already said (~750 microns = 0.75 mm). She acted as though I did not understand the difference between microns and millimeters, despite the fact that I literally run a scientific research lab working with nanoparticles and microneedles. After over two hours of advocating for myself, I requested that the bonded retainer be removed because I was concerned it had been reattached in a way that was no longer passive. Once it was removed, they gave me a removable retainer made from the scan before the gap developed. They did not charge me for this visit. After only a few hours of wearing the removable retainer, the gap had already started to close. By the next day, it had essentially closed completely. The retainer caused significant soreness and I could not even bite into food normally, which further confirmed that real tooth movement had occurred. They had also told me that if my teeth had truly moved, the retainer made from the earlier scan would not fit anymore, which is simply not true and not how aligner systems like Invisalign work. Overall, this was one of the worst patient experiences I have had. I would have preferred a respectful, collaborative discussion instead of having multiple people repeatedly insist that nothing had changed when it clearly had.

This was a really good experience coming to this dentist. As soon as I got in, I was greeted with a…read morenice receptionist who took my insurance cards and check me in right away. I didn't have to wait long before the dental assistant brought me back took x-rays and within a short period of time, Dr. Hand came in and evaluated my teeth. She was very knowledgeable on dental care and very professional. Also, within a short amount of time, the dental hygienist came in and cleaned my teeth. The clinic was very clean and very efficient. With my prior dentist they closed without announcement and referred me to their sister company, which made an appointment for me four months after my due date, which was scheduled for February this year. As soon as I discovered this office, I was able to get an appointment within three days. I will definitely be recommending to the office to friends and family.

Cowden sold his business and it is now a small (4) chain dental business called Summit Family…read moreDental. They have the same phone, location, and the former website links to their new site. I called the other day and made an appointment and was called back a couple days later to say they wouldn't take my insurance but they would be happy to accept full payment. No thanks.... I even made a point of asking when I made the appointment if they took the same insurance and they said they did.

Dr Cowden and his staff are the best! They go above and beyond most dental offices we have been to…read more From the Good Morning greetings all smiles and sunshine to the explanation of procedures they are a thorough staff! ! Keep up the good work!!

Now waiting over 10 days since 5-25 for call from this office as the location lost denture and will…read morenot call me back to schedule or let me know status since Vanessa Garcia took over practice from Dr. Pisotti. Took over $7,000.00 from me to now be completely ignored and no one in office helping.

Dr. Garcia is a mystery to me. She fired me as a patient and for the life of me, I cannot figure…read moreout why. I assumed she was simply moving from that practice or no longer accepting my insurance but my husband is also a patient and he did not receive a letter. I have tried calling her to see if there was a mistake but she has not returned my call. I'm usually every dentists dream as I have no dental issues and just need cleaning. I'm friends with her hygienist and the other dentist at that practice (he has since moved). I have never been fired as a patient by anyone before. It's truly just so strange!