So my boyfriend are I are in the midst of home renovation craziness…read more We had been working every night after work, sometimes up until after midnight, on repairs, and then the day before our big move, we needed to shop around for some fixtures for our clawfoot tubs. An employee at Lowe's (funny enough) suggested we try out Ferguson, so right after they opened on Saturday, we walked in. But I doubt we'll ever be back. We looked around Ferguson's beautiful showroom for a few minutes, and I have to give them props here. It really is a nice space that makes you want to daydream about kitchens and baths. One of their saleswomen came out to talk to us, and from there, the interaction went down hill. She seemed frustrated with us before we could really ask her anything. About halfway through explaining that we were in need of a shower curtain ring, overflow kit and the specialty pipe to extend the shower head from the ceiling, she abruptly turned and walked back into her office. My boyfriend gave me this exasperated look, and he rarely complains about service. She came back a few minutes later with some catalogs and started hurriedly flipping through pages. She next asked us a series of questions like she was expecting us to say the wrong thing. She asked us about the measurements of the tub. I admit we should have come with those in hand, but she didn't even want to give us options. (Come to find out after talking to some other plumbing supply shops, that there are only a few options for some of these parts. We could have easily identified what we needed if she would have shown us what was available.) She told us that it typically takes a week to 10 days for items to come in. Other plumbing shops have told us three days for the same items from the same brands. I think she just wanted to get us out the door. Did we smell bad or something? It's not like we showed up in our dirty work clothes from when we were grouting tile. We are two, childless 30-somethings with disposable income, who are eager to buy items to renovate our new house -- a pretty desirable demographic really. Maybe we just got a saleswoman who was having a bad day. I don't know. But the first thing we talked about after leaving was that we weren't going back. And happily, we have since found other businesses that will gladly help us out.

I visited the Hurstbourne Location and was immediately impressed with all of the product. We went…read morelooking for some specific lighting, but decided to walk the entrie showroom since we have a future interest in building a home. We were NOT GREETED ONCE by anyone on the staff. We passed at least (5) staff members all whom kept their head down. We didn't recieve a smile, greeting, or offering of asssitance. Could not believe a showroom could be that high end and have poor customer service. Highly disappointed and will NEVER return out of general principle.

I LOVE LOVE LOVE KEVIN!! He is helpful, intelligent, insightful and just an all around awesome man!…read moreI come in often with specific weird questions and needs and I only want to talk to him. That doesn't mean all the other folks I talk to aren't amazing too. I wanna say Chris? (giant man , compared to my 5'2" stature) is also kind and helpful. I will keep coming back. It's a great relationship that I will continue to cultivate! Thanks yall!

On Valentine's Day, my boyfriend brought me to a warehouse about 20 minutes away in a part of…read moreLouisville I really haven't ventured much into before. And it was kind of romantic. We're about to close on a new home and are in need of lots of renovation materials at deep discounts. So for Valentine's Day we shopped around and made plans for our new home together -- a bit of dreaming and a bit of reality. He had heard about Builders Surplus, and what we found was aisle after aisle of basic home items. We are focusing most of our attention on bathroom and kitchen re-dos. Builders Surplus had lots of stone and laminate countertops to look at -- most in the $30-per-square-foot range. (Countertops at other stores have been more in the $50 to $80 range.) Similarly, Builders Surplus had some great prices on tile. In particular, I found large square marble-looking tile that would be great for a bathroom floor for $1.29 square foot compared to much more at big box stores, which we ventured to after Builders Surplus, providing some great cost comparisons. Builders Surplus also had a large selection of bathroom and kitchen sinks and bases for bathroom sinks. Plus, many of the bathroom sink bases are made with unfinished wood, making it easy to paint the base to fit with the bathroom. We got to Builders Surplus about 20 minutes before closing, so we were rushed to see it all. I'm holding out my fifth star for when we go back and make some very fun purchases.

Staff very helpful. Product was shipped with some damaged pieces . Problem corrected and items…read morereplaced in timely manner. Project was completed without delay. Yes , I have returned for follow-up projects.

Lots to choose from. If they don't have what you thought you wanted then with an open mind, you can…read moreeasily find something else. Knowledgeable , friendly staff Great prices. Highly recommended

The best account manager helped me find everything I needed for my project. Great selection and…read morestaff that handled the job start to finish

They were recommended by Jimmy's flooring who did an awesome job. Their Product was reasonably…read morepriced and seems to be high quality. My only issue was that the project had to be pushed back because they did not get the product in when they said they would. Not a big deal though because it was only a couple days and I was not on a tight schedule. The bigger issue was that he couldn't finish the job because I found out they still didn't have had a transition piece in. When I called to tell them to forget about that piece (I had purchased another for $6) they said I had to pay because it was shipped to them now. Then I find out it was $85 for a single length of transition. I had to move out of state the next week so I didn't have time to deal with fighting so I paid. They were helpful and reasonably priced (if you ignore the way overpriced transition) but I will not use them again or recommend to others. product promised: 5/7 product arrived: 5/9 install finished: 5/15 transition arrived: 5/16

Loved my experience with Cornerstone Kitchen and Bath. I worked with Kim Brown, who made my dream…read morekitchen and mud room a reality. Highly recommended. Great people. Great product. Overly happy with the finished product and process of getting there!

From the owner: Cornerstone Kitchen & Bath is the premier choice in Louisville and Southern Indiana for your custom…read morekitchen, bath and closet needs. Offering a full-range of countertop and cabinetry choices to fit your style, our designers can turn your dream project into a reality. We provide professional planning, design and installation services to accommodate any budget for homes and businesses alike - and we have partnerships with leading materials suppliers and builders in the area. Whether your dream kitchen includes marble, quartz, granite or wood countertops - or your ideal bathroom features hand-crafted, high-end Amish cabinetry or a more affordable quick-ship manufactured line - we would love the opportunity to take your home from inspiration to completion. Contact us for a free design consultation.

Was referred through my home warranty company. I confirmed that work order was received and tried…read moreto schedule an appoint. Called and texted for three days couldn't get a response.

From the owner: Homeland Handyman, we specialize in all repairs and renovation, from custom kitchen and bath design…read moreand construction, all sorts of tile , stone and wood flooring, interior and exterior painting, all your service needs, including plumbing and electrical maintenance!

I could not be more pleased with Eric's work. He refinished my bathtub and tile surrounding it. The…read moretile was quite old and in very bad shape. Everything looks brand new. Two professionals, a floor installer and a general contractor, have seen it and both wanted his contact information as they were very impressed with his work. Eric really shows attention to detail and making sure it's a job done right. He's also a very friendly and a likeable guy - the kind of person you want working for you.

Eric was great to work with and did an excellent job on our tub. It was easy to schedule and we…read morewere able to get an appointment quickly. Quality materials and couldn't be happier.