Happy with our new kitchen. Lilly and Steve were wonderful to work with and were very patient and…read moreresponsive. Thank you Midstate!

Great staff,friendly,knowledgeable, helpful,most importantly they take great care to insure the…read moredetails are correct

On our way home from the tile store we popped into the Ultimate Bath and had the good fortune to…read moremeet up with April. This is our first bathroom remodel and it's fair to say that we were more than a little overwhelmed by all of the choices available. Thankfully, April is an old pro and understands the options inside and out. We booked an appointment with her for later in the week and within a couple of hours the decisions were made and we left with great confidence in the items we chose. One of the things we really appreciated was that the Ultimate Bath has a wet wall where they can demonstrate a broad range of fixed and hand held shower heads. There is no question that really simplified the process for us. If you're doing a remodel I would strongly encourage you to stop in and see April before trying to wade through the many, many, decisions on your own :)

This is a lovely, new showroom with a large selection of bath and kitchen items. I have been…read moresearching for a showroom that featured the Kohler toilet bidet combination. I was delighted that this toilet is actually in their public rest room and able to assess its features. The sales person/designer was very knowledgeable and helpful. There is a wet wall where you can actually sample different components (so helpful in selecting shower heads and faucets). The quote for the various pieces arrived in an email that evening. I would highly recommend Karen and this showroom to anyone undertaking a bath or kitchen remodeling project.

I am sitting here in my absolutely beautiful kitchen that was finished 12 months ago. I love it…read moreeven more today if that is even possible. From the design, workmanship and staff, I could not ask for anything better. The attention to detail was outstanding. Do not hesitate to consider KItchen Associates for your remodel.

Once we decided to add to our home rather than move, we also figured we'd knock out some walls and…read moreredo our outdated kitchen. The contractor suggested Kitchen Associates (KA), which was perhaps the best vendor on our list. The Sterling location isn't very close, but the service, personnel, and goods more than compensated for the extra miles we had to drive to get there. This two-floor establishment has sample kitchens set up with every type of cabinetry, hardware, counter covering, pantry, and hardware imaginable, so you could picture what your own space could possibly look like. We brought in pictures of our then-kitchen and asked for suggestions on how to modify it. Jay, the owner, took our paperwork and rough measurements, and in 30 minutes came up with a beautiful plan that would accommodate everything we wanted...at no charge. We chose the cabinets and layout, and were then directed to a granite place where we chose the slabs. Prices for the cabinets and installation, etc., were very reasonable, and the installer was fabulous, clean, and quick. The result is a great new kitchen with a large pantry closet and a center island. Edit: We also purchased our bathroom cabinet/sink from KA, and they put in a rush to have it manufactured and delivered (took about 2 weeks from the time we ordered) when I told them that our builder was anxious to finish. The original vendor for bathroom stuff screwed up and never ordered the cabinet (the salesperson I had spoken to also had an attitude). KA came through. Five stars for excellent customer service and product.

My kitchen came out beautiful! I had been thinking about it for years and Cassa Kitchen and Bath…read moremade my dream kitchen come true. The design is just what I wanted! The cabinets are great quality, the quartz and tile backsplash are beautiful. The workers were professional and cleaned up after each day. I would definitely recommend them!

I have to agree with the other reviewer to steer clear of this place. I had a lousy experience. I…read moreordered 4 types of tile, and it ended up arriving in 3 different shipments for a total delay of 4 weeks on my project. I understand that sometimes delays and unforseen events can happen, but I don't appreciate how many times I was told that my order was going to "definitely arrive this friday", or "I will call you and let you know where your order is", or my favorite "I will personally deliver the order to your house as soon as it comes off the truck". This was the first time I've ever had to buy tile or remodel a room. I wouldn't go back to this place. I don't know if other places are better, but to protect myself in the future I'll make sure to select materials way in advance from now on.

Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

Worst experience ever! I went to Norfolk when I decided to renovate my kitchen. The experience…read morebegan well enough with a conversation on scope and timing of the project. Once I found the cabinets, handles, countertop, and backsplash, the order was placed. Prior to the order, measurements were taken by the sales consultant at Norfolk. This is where the trouble began. Despite measurements being correct, the sales consultant never considered the measurements from my Kitchen window which served as the focal point of the room. Cabinets took 3 weeks to arrive and when my contractors began placing them according to the drawings, 4 did not fit and the 5th came in damaged. Needless to say I was not happy as this should not have happened. When I called the store, no one picked up my call, prompting me to have to drive to the store. When I informed her of the error, she immediately tried to deflect the error to the contractors asking them if they were placed in the correct locations. After approximately 1 hour of trying to reconfigure the plans on her computer to fit the cabinets that arrived, she relented and came to see in-person. Her response to me was, "I don't know how this happened", this has never happened to me before. Who cares! Now we need to reorder cabinets, which was scheduled for another 3 weeks. Needless to say, I was pissed that I needed to wait another 3 weeks for replacements to come in. When I asked if they could be rushed, I was immediately told no, without the benefit of picking up the phone. I let her know I was not happy, and I got the best customer service response ever, "I know it sucks to be without a kitchen for another 3 weeks". Well as luck would have it, the cabinets arrived one week later than the promised delivery date. The remaining cabinets were then installed, and it came time to install the handles. Well, I did not have the right sizes for all of the cabinets. When asked if I could exchange unopened one's for what I needed, again I was told no, but we can order replacements (out of pocket expense). I asked about the time for those to arrive. Guess what? Another 3 weeks, so I had to locate on-line and purchase myself. I would never use this place again, nor suggest anyone else use them in the future.

My wife and I happened to be driving by Ideal Kitchens late summer of 2019 and she asked me if I…read morehad stopped in when we were searching for a kitchen remodeler. I hadn't, but the following week, I made it a point to stop in. We couldn't have made a better decision. Dino the owner was a pleasure to meet and to work with during our project. He worked with us in designing the perfect kitchen. We wanted a little sitting area at the counter and he designed one that we use everyday, we haven't yet sat at our kitchen table! He set up a schedule so we would know who was coming and what day. His installers, Vinnie and Mike were professional and perfectionists. They cleaned up after they were done for the day, every day. The cabinets are drawer units on the bottom, which we love, very easy access. Everything was done on time and no scheduling issues. We would highly recommend Ideal Kitchens to anyone looking for a professional remodel by a professional designer! Thanks Dino!

Talked over the phone briefly to ask if he would take on a project. He doesnt do the project I…read morespecifically was looking for but he was really kind and helpful to refer me to someone. Thanks

My husband and I arrived at the showroom this past Monday and were quickly greeted by Debbie. I am…read moreremodeling my bathroom and have ideas but no real knowledge of what I really need and the steps to be taken. Debbie was more than knowledgeable and helpful explaining things to me numerous times. I am a visual person and she would move the samples and put on different vanities so I knew I was making the correct choices. Debbie does not push sales upon you but helps you make informed choices and leave feeling great about what you bought. I cannot recommend this store and Debbie enough. Both gave me what I wanted and am excited to get started!!!!!

A wonderful experience. I walked into the show room and was immediately greeted by Debbie. While I…read morewas shopping for just a vanity and not an entire bath, she treated me like I was buying $$$$. She patiently showed me the various vanities and the granite selections. This was totally different from the several other showrooms I visited only to be ignored or left to wander on my own and finally left.