Do not recommend. Took 4 months to have our cabinets installed. Cabinets were delivered and sitting…read morein our garage the entire time but the cabinets to go contractor wouldn't return calls or schedule it. Store was zero help resolving this. Installation was suppose to take 3 days took over 2 weeks once started due to contractor no showing a few times. A few of the cabinets were the wrong size (despite them measuring ahead of placing the order). Once complete the cabinets had multiple spots that were damaged during the installation, and were not even. Contractors refused to fix. No help from cabinets to go customer service. Contractor tried to hustle extra money every chance he got during the installation and charge extra despite the installation being paid in full. Cabinets quality is low, and I don't think they will last beyond 5 years. Do not recommend at all.

worst customer service I've ever experienced. I have gone out of my way to make sure no one comes…read morehere for their kitchen. I'd give the whole story, but I would exceed my limit and the company won't do anything to correct it. Plus this company has just exhausted me because everything that could possibly go wrong has. And they do nothing to correct it- they expect you to pay out of pocket. Just DO NOT do business here.

Happy with our new kitchen. Lilly and Steve were wonderful to work with and were very patient and…read moreresponsive. Thank you Midstate!

Great staff,friendly,knowledgeable, helpful,most importantly they take great care to insure the…read moredetails are correct

On our way home from the tile store we popped into the Ultimate Bath and had the good fortune to…read moremeet up with April. This is our first bathroom remodel and it's fair to say that we were more than a little overwhelmed by all of the choices available. Thankfully, April is an old pro and understands the options inside and out. We booked an appointment with her for later in the week and within a couple of hours the decisions were made and we left with great confidence in the items we chose. One of the things we really appreciated was that the Ultimate Bath has a wet wall where they can demonstrate a broad range of fixed and hand held shower heads. There is no question that really simplified the process for us. If you're doing a remodel I would strongly encourage you to stop in and see April before trying to wade through the many, many, decisions on your own :)

This is a lovely, new showroom with a large selection of bath and kitchen items. I have been…read moresearching for a showroom that featured the Kohler toilet bidet combination. I was delighted that this toilet is actually in their public rest room and able to assess its features. The sales person/designer was very knowledgeable and helpful. There is a wet wall where you can actually sample different components (so helpful in selecting shower heads and faucets). The quote for the various pieces arrived in an email that evening. I would highly recommend Karen and this showroom to anyone undertaking a bath or kitchen remodeling project.

I am sitting here in my absolutely beautiful kitchen that was finished 12 months ago. I love it…read moreeven more today if that is even possible. From the design, workmanship and staff, I could not ask for anything better. The attention to detail was outstanding. Do not hesitate to consider KItchen Associates for your remodel.

Once we decided to add to our home rather than move, we also figured we'd knock out some walls and…read moreredo our outdated kitchen. The contractor suggested Kitchen Associates (KA), which was perhaps the best vendor on our list. The Sterling location isn't very close, but the service, personnel, and goods more than compensated for the extra miles we had to drive to get there. This two-floor establishment has sample kitchens set up with every type of cabinetry, hardware, counter covering, pantry, and hardware imaginable, so you could picture what your own space could possibly look like. We brought in pictures of our then-kitchen and asked for suggestions on how to modify it. Jay, the owner, took our paperwork and rough measurements, and in 30 minutes came up with a beautiful plan that would accommodate everything we wanted...at no charge. We chose the cabinets and layout, and were then directed to a granite place where we chose the slabs. Prices for the cabinets and installation, etc., were very reasonable, and the installer was fabulous, clean, and quick. The result is a great new kitchen with a large pantry closet and a center island. Edit: We also purchased our bathroom cabinet/sink from KA, and they put in a rush to have it manufactured and delivered (took about 2 weeks from the time we ordered) when I told them that our builder was anxious to finish. The original vendor for bathroom stuff screwed up and never ordered the cabinet (the salesperson I had spoken to also had an attitude). KA came through. Five stars for excellent customer service and product.

My kitchen came out beautiful! I had been thinking about it for years and Cassa Kitchen and Bath…read moremade my dream kitchen come true. The design is just what I wanted! The cabinets are great quality, the quartz and tile backsplash are beautiful. The workers were professional and cleaned up after each day. I would definitely recommend them!

I have to agree with the other reviewer to steer clear of this place. I had a lousy experience. I…read moreordered 4 types of tile, and it ended up arriving in 3 different shipments for a total delay of 4 weeks on my project. I understand that sometimes delays and unforseen events can happen, but I don't appreciate how many times I was told that my order was going to "definitely arrive this friday", or "I will call you and let you know where your order is", or my favorite "I will personally deliver the order to your house as soon as it comes off the truck". This was the first time I've ever had to buy tile or remodel a room. I wouldn't go back to this place. I don't know if other places are better, but to protect myself in the future I'll make sure to select materials way in advance from now on.

Horrible experience overall. We went with Norfolk based on a referral from a friend who's husband…read moreworks as a cabinet / installer. From start to finish, nothing but trouble. First, our designer lost the design plans and tried to cover it up. This caused us to have to try to re-remember items that we had discussed prior. For example, we asked for no spice rack, then we get a spice rack, so we then had to improvise once the project was underway. Completely incompetant...no apologies, and our designer clearly didn't listen the first time, take notes, and honestly just didn't care at all about us. We should have known then, next time we will just walk away..... Next, our contracter was a complete joke. Never inspected the site for follow up / punch list items. Eletrical and Floor contracters were sub par, we still have a light switch that doesn't work properly. They destroyed our dining room floors relocating our refridgerator, with no full repair, just a touch up that looks like crap. They also damaged our mudroom floor and apparently have no idea how to fix what they broke, so I now have a gap in my floor that has never been addressed. Lastly, they never finished the final revisions to the trim. I told this clown several times what we needed to tidy up on, and several times never receieved follow up. In other cases, he did not properly relay instructrions to the sub contractors, so twice we had cabinet / trim people show up without the necessary materials to tidy up. The cabinent / trim guys were the only bright spot in an otherwise horrible experience. I truly felt bad for Bud and Shawn as their time was wasted by our General Contractor. As it stands now, almost 6 months since we were suppossed to be "complete" and zero follow up. I am embarrased to have people show up with incomplete instructions, and our general contractor has not visited the kitchen to address anyting since NOVEMBER of last year. Do not go with this place, over budget, zero follow up, horrible design team, bad sub contractors. Complete waste of time, and we never got the satisfaction of a final, complete, project....

Our beautiful new kitchen is a constant source of joy. It's beautiful. It's highly functional…read more It's a source of gratitude and happiness. We had long wanted a new kitchen. Earlier in the year, we had gotten a price from an independent kitchen designer. The price was horrifying. Nearly impossible. I had followed a friend's kitchen renovation on Facebook. Deb invited us to tour the finished room and to explore the many clever features. We promptly booked her designer, Steve Marchese. His design plan sold us. His guidance through many options and his spot-on advice were spectacular. The proposed cost and the final cost of the project were half of the cost from that first designer. Norfolk delivered for their cost estimate. Spot on! Dan Neeland, our project manager was superb. All of the sub contractors arrived oin schedule. They were all polite, professional and a pleasure to have in our home. At he end of the day, all crews left the work area clean and neat, The project finished on schedule. We are thrilled beyond words.

My wife and I happened to be driving by Ideal Kitchens late summer of 2019 and she asked me if I…read morehad stopped in when we were searching for a kitchen remodeler. I hadn't, but the following week, I made it a point to stop in. We couldn't have made a better decision. Dino the owner was a pleasure to meet and to work with during our project. He worked with us in designing the perfect kitchen. We wanted a little sitting area at the counter and he designed one that we use everyday, we haven't yet sat at our kitchen table! He set up a schedule so we would know who was coming and what day. His installers, Vinnie and Mike were professional and perfectionists. They cleaned up after they were done for the day, every day. The cabinets are drawer units on the bottom, which we love, very easy access. Everything was done on time and no scheduling issues. We would highly recommend Ideal Kitchens to anyone looking for a professional remodel by a professional designer! Thanks Dino!

Talked over the phone briefly to ask if he would take on a project. He doesnt do the project I…read morespecifically was looking for but he was really kind and helpful to refer me to someone. Thanks

A wonderful experience. I walked into the show room and was immediately greeted by Debbie. While I…read morewas shopping for just a vanity and not an entire bath, she treated me like I was buying $$$$. She patiently showed me the various vanities and the granite selections. This was totally different from the several other showrooms I visited only to be ignored or left to wander on my own and finally left.

While we received a good deal on a vanity, the manager didn't seem to know how to quote options for…read moreus. The reason for 1 star is because we were told that delivery meant putting it in place, not dropping it off in the middle of our driveway! But guess where it was left?! And to make matters worse, the day they were supposed to deliver it, my husband had to call, only for them to claim we weren't on the schedule! "Luckily," they had a light delivery schedule for the rest of that day and could fit us in. Imagine if you'd taken the day off work for this, only to have the manager tell you that it wasn't on the schedule! Then, my husband and I had to lift a vanity that weighed a good few hundred pounds into the house ourselves! I don't know about you, but I don't lift weights regularly, so expecting me to do this was ridiculous! I'm not ashamed to admit that when moving the bottom piece without the counter top, it was so heavy and hard to handle, that I cried getting it past our front door. If we had known, we would have made arrangements in advance for help! Maybe most people in the market for a vanity have a contractor who will do the heavy lifting, but isn't part of good customer service at least asking every customer the question?! Good deal or not, it wasn't worth the physical pain and emotional suffering. Never again Frank Webb!

Donna, First, no parts were missing from our return. That is…read morea fact. Your manager is a liar and you are misinformed. He never even looked in the box or compared it to the same in stock item. This was returned 100% the way I purchased it. Second, our credit was only issued after my wife filed a dispute with our credit card company. I returned this 10/7 at roughly 9:00am. Our credit dispute was resolved on 10/17 through Chase our CC. Absolutely horrendous customer service and your employees are lying to you.

My wife and I are building a new home and we went to the Worcester location yesterday. We need to…read moreoutfit the entire home with all plumbing and bath fixtures. There was a women at the desk who turned away from us when we walked in and would not even make eye-contact. We walked around the show room for at least 20 to 25 minutes, continually walking past the sales persons desk and she just kept turned away from us. There wasn't one time when she acknowledged our presence--even just looking at us and raising an index finger ( like "hold on please") would have been courteous, but nothing. Granted, we did not make an appointment, but we will never go back to Spritzo again. Very poor customer service. BTW, the call sounded to be a combination of personal and business, as in she knew who she was speaking to well. A simple "hold on" and a brief acknowledgement of our being there would have been appropriate.