Eh, it was fine. Just dropping off my wifi router box to end my service with them. No complaints…read moreabout this location. It was easy enough to find, and relatively quick, although one of the workers who had an open line didn't even acknowledge me, so I assume she was not doing "customer service" on her computer. Just had to wait for two others in front of me. Relatively easy to find. Large sign out by the road, but a little confusing which of the small buildings to walk into.

The wait at this location is always a line of about 10 deep. Very entertaining though. Most people…read moreare there for the same thing, to complain about the high prices. I was glad there was a store in Elyria so I could cancel my service and return the equipment. The problem is not with this branch itself, but with Time Warner. Crazy $$$$

I understand Wooster Ohio is run by an Internet mafia, but this is unacceptable, the most expensive…read more10MBps and they can't even keep it going. I was on the phone with them for over 3 hours! and they hung up on me. Occasionally it will hit close to 10 but half the time it's down or runs under 1mbps, I have included photo proof. They say the line is fine, and blame your computer as if you are downloading some magical internet killing file. Half the time I can't even pull up youtube or netflix let alone watch a video at 240P. This is by far the absolute WORST isp internet provider I have ever seen, AOL dial up was more reliable 20 years ago.

I have to agree with the other commenters here wholeheartedly. Century Link is - by far - the…read moreabsolute worst company I have ever had to deal with. (They make AT&T & Verizon seem wonderful by comparison!) A ZERO star rating would be too generous; only negative stars would be appropriate. From the first call I had with them to request service, to the very last call to cancel the service and dispute charges, every single interaction with their Customer Support has been infuriating. Be prepared to be on the phone for at least an hour and be disconnected or transferred accidentally at least twice. (And you can forget about using their online customer support!) First, they called to "confirm" my request for service. The woman was unintelligible and rude and I thought that she was a prank caller or had the wrong number. When I asked the caller to confirm her identity she hung up on ME! Then she apparently marked my account request as "fraudulent" thus SUSPENDING my account mid-setup. I then had to go through the entire painfully long setup process again. Then the router delivery was late. Then it took them an additional week to "activate" the service. (Apparently their tech guys don't work on weekends.) When the connection was finally established it was WAY slower than promised. I cancelled almost immediately and returned the router. It took them three weeks to send me the return label for UPS. In the meantime, I printed out my own label online and sent back the router myself, foolishly thinking I had finally washed my hands of this whole wretched affair. Can you guess what happened next? That's correct! They never processed the return of the router and sent the balance to a collections agency... I spent another 45 minutes on the phone with them today, got passed through FOUR different reps, each time having to RESTATE what I was calling about, and verify my account info. (They claim that they finally cleared out my balance, but somehow, I doubt they did.) In my time as a Century Link customer, I literally spent more time on the phone with their incompetent customer support than I spent using their excruciatingly slow, overpriced Internet. My advice to you: DO NOT GET CENTURY LINK. If you are a new subscriber, GET OUT WHILE YOU CAN!!! I'll help make it easier. Here's the link to print a return label for their router: http://www.centurylink.com/home/help/internet/modems-and-routers/print-a-return-label-and-send-back-your-modem.html MAKE SURE YOU SAVE THE TRACKING NUMBER. YOU'LL NEED IT!

AVOID, OVER PRICED, BOGUS FEES. Worst customer service,…read morebogus added charges, disconnection fees, frequent outages, slow unreliable services, T-Mobile, Spectrum, Mint, MUCH better and cheaper.

My experience at the retail store was quick and easy last weekend (16 Nov. 2019). I came to return…read morea wireless router. The problem I had recently was with customer service and locating this store. CUSTOMER SERVICE -- I called this location before I arrived to make sure that they were still open. No one answered the phone and the voicemail stated that they closed at 3pm, on Saturday. I was confused because a google search (via google reviews) showed that they were open for business. To add to more confusion, the actual COX website did not have any Cleveland locations on their list of locations so that got me frazzled because I didn't want to drive to Parma to see the store closed. I called Cox Corporate (not the store) and spoke to customer service Rep. He was not able to help me to determine where the Cleveland location was or what time they were opened. He did the google search I did but that can not be reliable at times. He also was unsure why the Cox website didn't list the store under locations. Anyway, I went to the Cox location via google search and hoped they were open since no one at the physical store was answering their phone. Thank goodness, they were open. Step it up Cox Customer Service. COX INTERNET -- I had a good experience with having Cox internet for 1 year and 2 months. I only cancelled because the plan increased in price after 1 year to $77 per month (normally, new customers get a deal for the 1st year). If I had a roommate then I probably would have kept my internet service but I have data on my phone. **** - 140 total reviews in 2019 - 349 total overall Yelp reviews - Reviewed on 23 November 2019

Hands down 2nd worst internet provider next to frontier. They never can help you with your internet…read moreissue. And with the prices they charge it's not worth the Hassel. IF you can't get xfinity in your area which is by far the best i would go with starlink as your 2nd choice. Screw wow!​​

They will cheat you! I cancelled service 3 days into a billing period and I have to pay for the…read moreentire month! That policy comes from their "Loyalty Dept!" Before that... I had given them every opportunity to keep my business but they would not match Spectrum's price. Only AFTER I cancelled did they offer to match the price! What a badly run company. Never again!

This is the dumbest set up. All I want to do is return equipment. That's it…read more So I have to scan in, fill out something in my phone then I'm "in line". I see on a board to my left that six other ppl are "in line" ahead of me. So now I'm sitting in my car waiting for them to txt me my turn. So five minutes later I'm called in through txt ...mind you I'm parked in front so no one has come out or went in...so how are six customers in front of me? Like seeing that would have ppl go into a store or leave the area and the prompts from txt are short. One minute between your up soon and get to the store it's your turn. The associate was very nice though I'm criticizing the process not this guy.

September 2024 Spectrum reps offered us their cable and…read morephone services. A Buy Out of UP TO $500 Per phone was promised by multiple reps within spectrum. I transferred 6 phones and spent over $2100 in this process. They have refused to process the buy out because the agents in their process supposedly neglected to have me sign a document of intent. ***I want and deserve the $2100 promised to me for initiating these transfers. However they refuse to stand behind their policy and tell me it is too late to adjust because X document was not provided or me to sign.

We have had Armstrong internet for over a decade and would never switch to another provider again…read more We have never had interruptions in service, have blazing fast internet speeds, and have always been able to call for any questions or tests we would like done. We are a gamer household and speed and reliability are important for us. A few years ago we had an EF0 tornado on our street and the Armstrong trucks were onsite even before First Energy. The technician (Chase) that just upgraded our internet to fiber was phenomenal. Not only was he knowledgeable, friendly, respectful, and helpful, he even left me a little extra line knowing I was going to build a server rack a bit farther from the modem. I have had many internet companies in many states and would never want to deal with those again after the excellent service we receive with Armstrong.

We have slow internet here in the rural area for the high price we pay. Here they raised our rates…read moreagain without even telling us. That is ridiculous! If I had a choice for another provider. Armstrong would be gone! You need to let us seniors know when you are increasing our bills!

I recently got phone service from Spectrum in Strongsville Oh. Part of the incentive was that they…read morewere going to reimburse for what the payout was on my phone. I supplied the store that I had trouble filling out their reimbursement form and they did not accept my paid bill from my former mobile provider. Asked Erick from this store to help me and in a rude manner he refused to help me. This person is not good for this business or anyone else at this particular store. I would never recommend this store to anyone!!

I simply want to thank Spectrum for many years of great service. I just couldn't afford them any…read morelonger. Unfortunately, I had to make a switch. Thank you

Good reliable internet. Bundled cell phone with Internet service and saved $150/mo over T-Mobile…read more Added wired home phone in case cell phone ever has a meltdown.