As our central air conditioning/heat pump had reached the age where it was no longer feasible to maintain, and on a recommendation, we selected Cactus Valley to install a new system for us. Richard Gurney, the owner, came by prior to the install and performed an inspection. He thoroughly went over all of the details on what to expect. On installation day, his office sent us a very professional text, with his picture, telling us that he and his team were on the way. He and his team members laid out tarps on the floor and they wore booties. something that my wife very much appreciated! Having spent a career in the military, I am no stranger to various work ethics and sound leadership principles. I was thoroughly impressed with Richard--He is competent and professional. He involves all of his people in every step of the process and constantly mentors them. I had opportunity to talk with everyone who was on his team and they have nothing but praise for Richard and his leadership style. It was abundantly evident that they are a team and they enjoy their work. After the unit was installed they did an excellent job of cleaning up. I could go on and on, but the bottom line is that I've never witnessed such a professional group of folks. If you're looking to have a new unit installed or any maintenance performed on an existing one, look no further than Cactus Valley HVAC--you will not be disappointed! read more

Thank goodness my new home inspector reccommended Cactus Valley HVAC to replace my very old HVAC system in the home I purchased last November. I hit the jackpot!!! Richard (with Cactus Valley) helped me navigate the process every step of the way with honest, helpful answers to my many HVAC questions. I felt so comfortable working with him from day 1. When Richard, Cedric, and Johnathan showed up exactly the day and time we scheduled for the new instillation, I was delighted with their professional introductions and their pleasant demeanors. By the time they finished up the job, I wanted to adopt all three of them, and I'm pretty sure they left my house cleaner than they found it!! I smiled this morning as my new energy-efficient heater purred like a fine tuned machine, and vanquished the morning chill. I'm happy I won't have to dread a mid-summer air conditioner failure with my new A/C unit Cactus Valley installed. Their pricing was very competitive with the other companies I researched, but I'll never be able to put a price on their trustworthiness and expertise! I promise if you choose Cactus Valley HVAC, you will never have that dreaded feeling that you've chosen the wrong people to handle a very important job. They are the best! Thanks Cactus Valley HVAC, Richard, Cedric, and Jonathan! read more

Joe and Richard came by after I had three different HVAC companies come by to figure out why I wasn't receiving enough air out of my vents. I was informed by previous HVAC companies my a/c unit was to small for my house and that I should replace it. so i called around had had other technicians say almost the same exact thing, when Cactus Valley HVAC showed up they were very friendly and easy to talk to. Joe got in my attic and figured out my problem within minutes. I had a hole cut in my box that distributes the air that was just cooling my attic. they repaired and patched it and fixed my problem without replacing my unit, I am going to use these guys everytime I have a problem with my a/c would reccomend giving Cactus Valley HVAC a call for your HVAC needs read more

Our A/C units were underperforming, and after reaching out to Cactus Valley HVAC, we can confidently say that our experience with this company has been top-notch. The office staff were efficient and friendly, and Richard arrived at the appointed time to inspect and give us a quote. He was very professional, easy to talk to and very knowledgeable, explaining all options available to us. He was never pushy. He was able to schedule us in for an install by the week's end, and we received a text reminder about the install time. We appreciated that. Richard and Ben were conscientious, and highly skilled. Not even a speck of dust left behind In the house! We're happy customers. read more

Moving into a new can be stressful in itself and when our AC went out after already been serviced twice, I was referred to Cactus Valley to get an opinion on what we need to do. Richard got back to me quickly and came to check everything out. He was very informative, helpful and did not push anything on us. He laid out multiple options and prodived detail advice as what our next step should be. I highly recommend Cactus Valley if you are looking for a team that is professional, very honest and timely! So happy with the service and to now have a HVAC team to relay on that we can trust! read more

I met with the owner, Richard. He was personable, informative and clearly was knowledgeable about HVAC. He went above and beyond by offering to hang my remote control for my AC unit in the garage and offering to show me how to go about changing the filters on my new furnace and split unit cooling system that was installed by Gilbert Air who I would not recommend for many reasons. I would however highly recommend Cactus Valley HVAC. In just one service call Richard has proven that Cactus Valley HVAC seems to hold long forgotten yet very desirable high standards. read more

Honestly, I have worked with a ton of AC companies in the past, but this one I am keeping around. Refrigeration can be so complicated and for that reason it is easy for the unknown person to be taken advantage of and sold something they don't need. However... after my last interaction with these guys, where I was provided transparent details about the status of my AC and they laid out all options for me to choose, it gave me the chance to make the best decision that worked for me and my budget. Thank you guys, and I'll see you at the next project!! read more

I just can't say enough about Richard and Cactus Valley!! I just bought my first home this year, and feeling a little overwhelmed about needing a new AC unit right off the bat, I'm just so lucky to have had Richard come out to install an entire new unit! So honest, attentive, and thorough! He went above and beyond and has been there for any other needs as well! My nest stopped working recently and he was able to come out and fix it right away! It feels good knowing I'm in good hands with any AC needs living in AZ! read more

We had Cactus valley come out and check out our A/C unit due to it not cooling the house as it should. Richard the owner came over and was quick to diagnose the issue. He was very knowledgeable, and respectful and did not hesitate to go into detail for us and explain everything he was doing. He recharged the unit and after a thorough inspection on the air handler is the hous as well we were back to running normal again! I definitely would recommend Cactus Valley for any of your HVAC needs. Thank you guys again!! read more

Very happy with the service received from Cactus Valley HVAC. Rich and his team are top notch people and really care about their customers. It was easy to trust them in our home to take care of our AC needs. They are clean, respectful and take their time to respond to any and all concerns or questions. The work they did to our home is great. They were able to install a whole home air filtration system to help us stay healthy this year. Which we are grateful for considering we have a brand new baby in our home. read more

Our air conditioner stopped working at the most convenient time of course the weekend it is 110 degrees! We called and spoke with Marissa who sent Richard out right away and was able to fix our unit and get our house cool again! He was so informative and helpful and at the end of the day he was extremely fair priced for being a same day emergency! Thank you Richard and cactus valley for such amazing customer service and quality work. Will definitely be referring them to anyone needing their services. read more

We had our a/c unit installed late April and received excellent customer service from Richard and his crew. They arrived a few minutes before the scheduled time making for a good impression. The guys were very polite and friendly. They vacuumed the dust around the vents after cleaning them and were very professional. Richard patiently showed us how the new thermostat worked and offered to come back if we had any problems or questions about it. We highly recommend his company. Fred O. read more

We were having some problems with our air conditioning unit for our house. Richard and Cedric came out, inspected our unit and found it needed a deep clean and coolant fill. They took there time and explained everything to us in detail. They walked us through at the end and WOW! What a difference. Thank you Cactus Valley HVAC, I will definitely be using them every-time I need any work done on my home and refer them to anyone in need of the services they provide. read more

Absolutely outstanding work! Richard got us on the schedule quick and did extremely thorough work! We had him do some repairs to our AC unit he was upfront and honest about what needed to be fixed and what the cost would be. We also had him put in an air cleaner. The cleaner is bomb!! Noticed a huge difference in our air quality within two days. Look no further Richard is your guy and nothing beats having someone you can trust! read more

I have been living in my two car garage/turned bedroom for the last four years with no insulation, so the summers have been brutal. Thankfully Richard showed up to install my mini split A/C unit and now I don't want to get out of bed in the morning! He installed it while I was at work and left no trace of any mess behind, as if he was never even there. Thank you Richard for the new unit and excellent service! read more

Richard is the BOMB!! He sent me a text when he was on his way, which was in the early part of the scheduled window time. Clean, respectful and quick . It looked like he had the newest, up to date tools to evaluate the system which made me feel like the readings were accurate. I have 20 year old systems and he did not push a replacement sale. definitely recommend this company!! read more

We've worked with Richard before and he was amazing, so we called his new company Cactus Valley for our AC issues. Fernando came out today and took great care of us! He was very knowledgeable, quickly figured out the problem, and gave a fair and honest price and fix recommendation. Our system is running perfect again. Thanks Fernando!!! Highly recommend this company!! read more

Cedric and Ben were excellent. They were so friendly and explained things clearly. They were on time and let us know before they arrived that they were on their way. They took time to answer or questions and gave us a quote on some other things we were interested in. We were really pleased with their work and their prices. We will definitely use them again. read more

Excellent service! I scheduled an appointment for just a seasonal check up and to make sure the units (I have 2) are running correctly. Richard and his partner were very kind and knowledgeable as to what to prepare for and what can be fixed now or a little later. Everything is running great and I will for sure use them again for all my AC service needs. read more