If you have AC needs, a home warranty, or both, skip K&K. I had a very disappointing and unprofessional experience with K&K during a home warranty AC service call. The system was diagnosed as having low refrigerant and likely a significant leak, with poor cooling performance and a very low temperature differential. The report recommended full system replacement. While those findings can indicate a serious issue, the recommendation to replace the entire system was made without documenting the actual leak location, performing a leak isolation test, or clearly identifying which component had failed. When I called the office for clarification, I spoke with Danny, who became defensive when I asked questions about the diagnosis and why repair options were not being considered. During that conversation, he told me to "stop acting so crazy" simply for asking for clarification on the findings, which was unprofessional and inappropriate. Danny was also confused regarding the home warranty process (see attached invoice from K&K) including statements that I would need to pay K&K directly, which contradicts the home warranty company. For context, I obtained a second opinion from another licensed HVAC company, which recommended a more measured approach including leak testing, refrigerant recharge, and evaluation of individual components before considering full system replacement. At a minimum, I would expect clear documentation of diagnostic steps, confirmation of failure points, and professional communication when recommending a major system replacement. Based on this experience, I would strongly advise other homeowners with home warranty coverage to get a second opinion before approving full HVAC system replacement recommendations from this company. Stay tuned for K&K's response to this review and find out how they decide to deflect! read more

K&K Heating and Air - Invoice + Service summary - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

I have used K&K Heating and Air twice, to replace both of my very old AC units at my house. For context - I purchased my home in 2013 and the AC units were likely original to the home when it was built in 1986. In both instances, K&K Heating and Air were super responsive, communicative and professional. I felt that they were very honest with me and their pricing was very fair. I received estimates from two other companies before installing my first unit and K&K came in price favorable compared to the other two companies. So it was a no brainer to contact them when choosing to replace my other AC unit. Everyone that I have interacted with at K&K has been fantastic. I feel blessed to have found an HVAC company with honest, competant, professional employees. Great quality, great service, great value. Fully recommend! read more

K&K Heating and Air - 3.5 ton Trane installed 1.5 years ago. - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

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K&K answered our Yelp inquiry within 20-mins, and scheduled an appointment the same day. Tech diagnosed the problem quickly, and was able to fix the issue from parts he carried on his truck. Quick service, easy to work with and fair price, so would recommend K&K and will use them again read more

We have been super happy with Danny and his guys at K&K. They came out about 5 years ago to service one of our air conditioners and fixed it for $250. Then a year and a half ago, as it was cooling off, we had them come back out to check on them (given they were 23 years old) and it was deemed time to replace them before they gave out in the heat of summer. I was so grateful...there was no pressing for upgrades, they didn't need a crane to get them all the way around one side of the house to the other through the back (like other companies said was needed). It kept our expenses SO much more reasonable. BTW, I checked out all the companies that were on SRP's list for the rebate...for the relatively small amount of the rebate, those companies were about 3 times (yes, 3X!) more expensive. read more

I'm looking to replace a 5 ton split and was contacted by K&K, they set up a day and time to swing by for an estimate, but they were running late and never called. So I texted their contact to cancel. Sorry folks, but being late for a scheduled appointment and a no call/no show in our industry is a dealbreaker. If you can't be on time, how dependable will you be with the demolition of the existing system, getting the new equipment, ductwork, piping, t-stat, and insulation to the job in a timely manner; then installing it, charging the lines, doing start-up, and commissioning the new system after a blow-down? I put 25 years working in the Sheet Metal trade here in Arizona--17 of those years as a Foreman on large commercial and industrial projects before I got into estimating Mechanical systems. So here's a tip guys: In my trade and current profession, if you're on time, you're late. It would be in your best interest to embrace this hard fact, so welcome to the valley, Freshmen. Service companies die on the vine all the time out here. Best of luck to you. read more

Danny came out from k&k and did a great job getting my 2.5 ton unit working again. They are very professional and have competitive prices. Highly recommend. read more

Our air conditioner stopped cooling Thursday Night. K&K Heating and Air responded to my request for repair and sent a technician next morning for Friday repair. Jelani was an outstanding technician. He arrived during the predicted window and promptly fixed our air conditioner. He accurately diagnosed the problem: dirty and clogged coils. He carefully and fully cleaned them with a water hose. He also checked for other potential causes but found them irrelevant. After cleaning the coils, the air conditioner resumed cooling. Several days later, the air conditioner continues to function well. We are impressed by the company and Jelani's work. read more

K&K Heating and Air - Cleaning coils - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

Great service, job done in a timely manner. Not once did I get upsold or under on a product that wasn't needed they pointed me in the right direction and got me what I needed I'm more than satisfied with the outcome and cost to replace my unit. Much recommended you won't be disappointed. read more

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Extremely fast response time and incredibly cheap service fee of $39. Excellent service by Jelani. He was thorough and helped me work out the best action plan while making sure I was informed throughout the entire process. Highly recommend and will definitely use again read more

K&K was quick to reply and had the most reasonable price. Our units are on their last leg and the technician was able to service them and bring to our attention that the thermostat was causing an issue. By the time our technician (Jelani) was done he had our unit blowing cold air. We look forward to using them in the future for servicing. read more

Air conditioner stopped working on a Saturday evening, I reached out to numerous companies hoping for some help. With temperatures over 110 it's a stressful situation, but K & K responded immediately to my request. They got me a quick appointment which definitely gave me some peace of mind. Definitely call K & K for your air conditioning needs. read more

Danny C got back to me and scheduled my appt. right on time. Tech Jelani was thorough and had the parts on hand, did the repairs and was fair and provided pictures of worn parts and service completed. We were satisfied with the courteous service and good work! Send me some business cards Danny our neighbors are always looking for honest dependable companies like yours! read more

So grateful for this company!!! Our A/C went out over a weekend. After another company came out, charged us a ton and our unit still wasn't fixed, I got a hold of K&K through Yelp. Really fast response! I told them what the other company diagnosed our A/C with and they got back to me with a quote that beat everyone else AND they had the part we needed!! Scheduled for the next day and it was fixed! Danny even checked our other unit to make sure everything was good. I'm SO glad we found these guys! read more

I had them over to service an 18 year-old unit. A few weeks later the unit had problems, not related to the service. We decided to replace the unit and Danny and his crew did a fantastic job, even though we were out of the country on vacation at the time. Great communication, he gave us a really great price, and fast, efficient service! I can't be happier, and I highly recommend Danny and K&K! read more

Very responsive. Can even come out during July 4th on short notice. Price is reasonable. Generally very good value.

Came out and provided a name brand estimate for a reasonable price and delivered and installed it the next day - despite the A/C unit initially delivered by the manufacturer was the wrong model which they caught & corrected. And they worked with me to keep my expensive wifi thermostat too. Very happy with our experience with K & K. read more

My landlord asked me to call these folks for AC repair. I called on a Tuesday and they said they'd have someone at my house between 2-4 on the Friday before a long weekend. Someone finally showed up, in an unmarked vehicle, after 5pm. The fix was simple: replace coolant. Today (Tuesday, 4 days later) they called me 5x in 20 minutes. I ignored the calls, as I was working and they'd already been out. Then they showed up (apparently it was them since I was in a work meeting) and rang my doorbell off and on for 10 minutes. My dog was going crazy, barking, making it difficult to hear my online meeting. I wasn't expecting anyone, was working, and I don't open the door when I'm not expecting anyone. Finally, at 11:30 they texted and it took several back and forth texts to learn they thought I had an appointment at noon today. Very unprofessional behavior. Do they not have someone that keeps their schedule? read more

Had issue with one of our air conditioners. Called K&K who responded quickly. Came out to troubleshoot and found out it was cheaper to replace the old unit. The next day the new unit was here and installed. Gave us a bid for an additional new unit with installation in a different building. That was also installed the very next day with duct work. If you want great pricing and professional service, call KK read more

K&K Heating and Air - Kk doing great work - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

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Danny was prompt, informative and extremely nice. Thanks for coming by and will be using you again in the future! Fantastic job and service.

Very happy with the service. The tech arrived on time, kept me informed on the progress and completed job in a timely manner.

Requested AC service early this morning. Received a prompt response and scheduled an appointment. Within 3 hours of my request, the technician arrived. The technician, Jelani, was professional and friendly. He diagnosed the problem within 5 minutes, retrieved parts from the warehouse and was back to install the defective part. Would definitely recommend. read more

Danny showed up on time to inspect our system and gave us a couple of options on how he could help us. I was worried that it was going to take a few days for him to put in the system. He was here the next morning with the unit and it was installed and we had air before the morning was over. I am so very pleased with his service and commitment to making sure we had air. From his initial visit to complete repair was less than 24 hours. I would highly recommend him to everyone. And he won't break the bank. Thank you read more

Our 3.5 ton builder-grade Carrier unit crapped out. I called around and talked to several companies. The differences in quotes was staggering. To say that most of them overcharge would be an understatement. Many of them are putting in lower quality units as well. Fast forward to Danny at K&K. He uses Trane, which is like the Toyota of heating and cooling, meaning, it lasts a really long time. He was direct, great at communicating, and did exactly what he said he would. We liked his work and pricing so much that we ended up replacing our 5 ton unit with him as well. read more

Our air conditioner was 22 years old. We got several bids for a Trane Air& Heating unit. K&K was the best bid for an identical model. They installed quickly, neatly and professionally. We decided to upgrade later to a WIFI thermostat and they came out and installed it for us. We were more than happy with the service and work they did, and we liked working with a family owned company and recommend them highly! read more

My 16 year old air conditioner had finally went out and me and my husband were quickly trying to find someone to come out because the next few weeks were going to be hot. We also were trying to find an honest company and someone that wasn't going to overcharge. Buying a new AC is a big purchase that so many Arizonans have to face eventually. So glad I found K&K. They came out the same day I needed my AC looked at. Danny, Jelani and the other techs were awesome. They finished installing both units a day before expected. They were way more affordable than other places. I will be using and recommending them in the future. read more

Came first thing in the morning as they said they would and was excellent with fixing my problem and insuring that Everything was in working order read more

This company provided a low cost quote which was lower than many competitors. When I started to ask more questions about permitting and project details, Danny totally ghosted me. I wasted over a week hoping to get a response so I could hire him for a project but had to find someone else since he never responded. read more

Great and prompt service. I really felt like I could trust my tech J. Got back to me quickly and got my ac up and running.

I had my air conditioning go out and they came the same day and service my air conditioning unit. Got me back up and running in about 35 minutes. Yeah the crew was honest respectful knowledge follow up what they were doing and charge me a reasonable rate to get my air conditioning running again. I strongly recommend that you use this instead of one of the big billboard companies out there. read more

We purchased 3 nest thermostats but haven't had the time to get them installed. I emailed K&K Heating and Air and they got back to me immediately and had availability to come over the same day to install them. Danny and Josh were prompt, professional, and extremely courteous. They got all 3 installed in about an hour, connected them to our WiFi, and tested that everything was working before they left. Thanks for the great service - will definitely use again! (Sorry again for Monty jumping out at you from under our bed!) read more

K&K Heating and Air - Nest thermostats - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

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Our AC unit was not cooling and the motor in the unit was making a loud grinding sound. I searched a request for some quotes and Danny from K&K promptly responded, and was able to come out within an immediate time frame and arrived within an hour of the request. Very communicative, with request and gave a courtesy call before arrival. They ran diagnostics and found the motor needed to be replaced, which was fairly priced and had on hand to fix. Danny and Julian were quick and efficient with their work. Would highly recommend, very happy the house is comfortably in cool mode again. read more

Danny the owner from K&K Heating and Cooling took care of me, I needed a new 4 ton heat pump 14 SEER system installed, he unlike, a few of the others who bid on my job, didn't try to upsell me anything I didn't need. (it was amazing what some of the sales people told me I needed extra, which would have added $2000-5000 to the price). He was fair and reasonable on the price. He even checked out and serviced my other AC system to make sure it was cooling like it should, at no extra charge. I had another company who wanted $1,500 more than K&K for the same system, but with an enhanced compressor, not more efficient but enhanced. LOL Highly recommended read more

Dan came out right away when our AC went out. Other businesses told us that they could get us an appointment two weeks out...knowing our AC was out. Dan not only fit us in but it turned out to be a bigger problem than just changing the capacitor and he was happy to help find and fix the problem which included going up to our attic in 100° day. Excellent customer service and I would recommend him above anyone else! read more

K&K Heating and Air - Heating & Air Conditioning/HVAC Near Me - Gilbert, Arizona

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Danny got back to us promptly for an appointment time, he arrived on time, explained and took photos of what was the problem, and gave us a fair price. He even offered to replace the air filter and a lightbulb that went out while he was here working in the attic! I highly would recommend him and would use him again. read more

Exceptional service, very professional, cares about the customer , highly reccomend. Efficient, friendly

The owner, Danny, came out and took a look at my AC and found an issue and fixed it right away. He said if I had any more issues to give him a call or send him some videos. I'm much happier now that he came over and took a look at what was happening. I will definitely give him a fall in the future if anything happens. Thank you! read more

This was my first time using k&k and I'll be calling them when I need HVAC maintenance again. All the other companies were slammed because we're in the middle of summer but they were able to squeeze me in! THANK YOU! They replaced a fuse and installed a smart thermostat. I've had issues with other companies installing a smart stat before but they had no problems and were reasonable in price. Happy I was able to find a new go-to HVAC company! read more

Had these guys come out a couple weeks ago. They changed out a couple capacitators and fixed my A/C after being a couple hours late. My previous review I gave them 5 stars since it was late and they still showed up and made repairs. Now A/C won't work and they are unable to be contacted by phone and apparently closed for a couple weeks. Had to call someone else today to fix my A/C again. An additional expense for me. Not Happy! read more

EXTREMELY disappointed with this business. They started a job back in August and never returned to fix it. I've called over 6 times in the last several months, texted and left VM to no avail. Please go somewhere that finishes a job and returns your calls. read more

Great guys to work with. Answered call after hours. Came early next morning. Replaced air handler and had us up and running in a few hours . Will recommend to all!!' read more