The food is good but the customer service is terrible. Today we decided to give them one more chance and left before being seated as we watched the hostess and a manager talk rudely to customers. Absolutely not helpful or friendly at all, as if we the customers were an inconvenience to them. I have experienced this at two of their three locations. Will not give them my business. read more

Quite possibly the worst service I've ever had in my life. Server came over once to take our order and that was the only time we saw her. She got the order wrong which I wasn't surprised about since she looked like she hated her job. The only good service was from the food runner who did more for us than our server. He was awesome. We got two menus for 4 people and they never came back to refill our coffee. Food is not worth the horrendous service this place has. read more

service is very slow, ambiance is not comfortable due to the close proximity of tables and the large parties and small tops

Food is great, but have you do a code when you get there. Ours didn't work, so had to start over after waiting 1/2 hour. Now another 45 minute wait. Left and seated and eating elsewhere before we got text our turn came around. read more

Will I went back today for a take out order I just needed a waffle with strawberries bananas or blueberries I called for 20 minutes while I drove there hoping to place my order always went to voicemail so when I got there I went in and ordered 3 to 4 people behind the counter so very busy they don't even say good morning when you walk in finally placed my order after about 5 to 7 minutes standing there watching them got my order around fifteen minutes to twenty later got my waffle no syrup and got melon for the fruit on top was not what I asked for. I realize you short staffed but come on people acknowledge people when they walk through your door so they know they're not being ignored believe me it will go a long way. read more

CHECK YOUR RECEIPT BEFORE YOU GIVE THE WAITSTAFF YOUR DEBIT OR CREDIT CARD. FRAUD, DECEPTIVE, OUT RIGHT DISHONEST. We ate breakfast here which was okay. My problem was not the food. It was just average, but we didnt expect perfection. After ordering we received our check, I looked over it to make sure everything was right. The check total stated 25.22. Okay, no problem. I give the waitress my debit card to pay. She comes back with my card and what I thought was the orginal receipt. Well, after looking at it, it wasnt. This new receipt said they charged by debit card $26 and change. So I looked at the receipt again. The new receipt has a charge of 98 cents for processing my debit card. Which we were not told about. Once I questioned them, they got huffy and wanted to try and loud talk me. Of course I got right back in their face. I explained to them that what they did was fraud and very deceptive. I demanded a manager, which they stated was not there. I explained to them I wanted my money for the processing fee back. They said they didnt have the authority to do that. My reply was, you have the authority to defraud me, but not give my money back. Which there reply was, if you you would have paid cash, we would not have charged you the processing fee. My reply was. You didnt tell me you had a processing fee, it was not on the receipt you gave me when you took and charged my card and it was not on the menu letting me know. They proceeded to give me the owners name and phone number, so I called him and voiced my disapproval of being defrauded by his business. His reply to me was, everyone charges a processing fee. Of course I let him know how wrong he was. I again ask for my money back, of which he stated "if you give them cash, i will credit your debit card", yeah I just laughed. I ask him how did he feel being caught lying and defrauding his customers. He stated, well i have a note on the front door. My husband went and took a photo of the small note, that no one would have read. I pointed out to him, that as a business owner myself, I dont expect my customer to have to read notes on my window or front door. I let him know that if he was going to charge extra money, he needed to inform his staff that they should tell the customer, it should be noted on the menu and have a table tent informing customers of this. Not to do a witch and bate on his customers. Any way, this clown has defrauded and cheated his customers for no telling how long. He has lined his pockets off of innoccent unsuspecting customers for a while. Look at this way, if he steals a $1 from 60 customers a day and they are opened 6 days a week, that is $360 a week times 52 weeks. Thats $18,720 a year times 2 locations. Money he has stolen from his customers. I pointed out to him, that credit card processing fees are a part of doing business and could be written off his taxes. Anyway, check your receipt if you frequent this place and dont give them your debit card! read more

This is also in regards to the other negative review from today. I actually witnessed those people leave the restaurant! I wish I had too. The workers weren't rude, they were fine and probably just overworked... but the manager! I have never seen someone treat people the way she did! I would be in a poor mood too if I had to work with her. I only waited about 10 minutes to be seated, and if you're familiar with the downtown location, you'll know that it's usually much longer on a Sunday! Here's why - this location's manager treats everyone horribly. If you hate your job that much - QUIT! I was standing in the small waiting area for a few minutes and a lady came in to pick up a to-go order. The manager rudely said she didn't have the order there, and the woman was confused and called whoever placed the order for her to pick up. The manager then said to the lady, in the rudest tone I've heard from a service worker, "I NEED to know the number you called. You obviously didn't call here cause we don't have it." And she waited with a smug look on her face while the lady was trying to find out. It took maybe 2 minutes to find out the number, but in the meantime, she just moved on to the next people waiting for a to-go order! When the lady told her the phone number, she just barked back, "That's the downtown location. You're going to have to go ALL the way downtown for your food. It's not here," then went back to the guest she had moved on to. That's when I witnessed at least two parties walk out. One party actually said, "let's go, the workers are just mean here." I was just shocked. I was sat not even a minute later and asked the hostess if that woman was the manager, and she said yes. I wish I had gotten the owner's number. That woman should NOT be managing anyone. It's clearly gone to her head and she should not be working with the public! read more

The owner is a JERK with zero customer service. The food is mediocre and I'll never spend another dime there.

My second time here for breakfast. Super service both times quick, fast and right on. First visit had the sweet potato pancakes, one was enough, thin but the size of the plate. Great flavor. Second visit had the cafe scramble, again great flavor and quick service. Looking forward to working through the menu. Brunch is next. Definitely worth more trips. A good dining experience. read more

My family checked in on QRC code as requested at 9:05 am with a party of 5, with 3 parties in front of me, so I did expect to wait, BUT besides the parties already in line they also let a new party of 5 in front of me, stating they were a party of 4 with a child (who still took a seat, 5) They then told me I would be the next big party, but instead let another large party who missed their reservation before us. We cancelled our reservation at 9:54 because of their inconsiderate, unfair, non-hospitality service. its just food, but customer service matters. read more

Food tastes ok and they almost got my order right. Bacon is very crispy to the point of being unrecognizable. Coffee is very good. Sugar in the raw is on the table and you have to ask for cream. Flag someone down for refills too. It may take more than 1 try to get your refill. Staff is very brisk, and you are just another task on their list. Decor is trying really hard to be trendy and fun. Not a bad place to go if you have a lot of time to kill. read more

Cafe Cappuccino - Breakfast & Brunch Near Me - Waco, Texas

They never answer the phone to take to go orders. Went by Richland location (2 x this month) same excuse, we are busy, went in to place an order to go, only a couple of tables with customers, almost no cars in the parking lot and same excuse again, we are busy, we don't answer the phone when we are busy. What busy? They stand around talking to each other, that's busy? HORRIBLE service! HORRIBLE read more

Let me start by saying I have been going to Café Cap for several years... My wife and I walked in the door and were ignored for some time. Eventually a blonde woman (roughly in her mid 30's) asked if we where ordering to-go. This struck me as odd seeing as there where other people still sitting and eating and some that had yet to order. Anyways, she sits us at a booth and demands that we order or there would be no time to get food because they were "closing". I was completely unaware that we had come in 20 minutes before closing and have worked in the food industry myself and know how bothersome this situation can be, however, never in my life have I treated a customer poorly, told them to essentially order or get out, or offer EXTREMELY negative service because it was close to closing. I am quite off out by this whole incident. I know the service at Cafe Cap is usually sub-par but this takes the cake. I go to this place to enjoy the atmosphere, decent food, and conversation with others. I will never go here again due to the fact that a wait-staff disrespected me and my wife over the fact that we came in before the restaurant was closed. PISS POOR. The sad thing in the matter is, I generally tip very well (as previously stated, I've worked in food before), so I make sure my servers get a decent wage. Her loss of an easy 10$ tip for 15 minutes of work. Cafe Caps loss of a frequent visitor due to their lack of customer care, and allowing people like this to continue to work at their "cafe". read more

Never coming back to this place. The only thing worse than the poor service was the unpleasant and rude manager. After my pregnant sister was informed that her quiche contained feta, which wasn't on the menu, the staff and manager would not take her order off the bill saying "quiche means cheese". Thanks for the French lesson lady. Also, the food didn't taste good. Which is among the top 3 most important aspects in dining out. read more

Gluten free pancakes! You can get them with any of the regular toppings and options except gingerbread. Highly recommend!

Read about Cafe Cappuccino on a blog. I'm not from Waco, but was visiting for the weekend. The food was out of this world. I ordered the eggs Benedict and was blown away. The best I've ever had. For coffee, I ordered a Vanilla Almond latte and it was delicious! My mother and grandmother's food was excellent as well. The only reason this is not 5 stars is the service. The waitress didn't stop by very often to see if we needed anything, so we had to go and find someone. Other than that, everything was great! read more

Cafe Cappuccino - Breakfast & Brunch Near Me - Waco, Texas

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Visited for the last time a couple of months ago. This was always a regular go-to for a group of ladies I meet for breakfast. The last time I went, one of the ladies ordered quiche. The quiche was terrible. Rubbery. Not at all like the other variety another lady at the table received. She tried to send it back and get the other one instead. The waitress told us the manager said she would have to buy the second quiche. I could understand if she had eaten the quiche. She had not. She had one bite and I had one bite. According to the waitress, this is an ongoing problem as she has to regularly manage unhappy customers and a manager with no customer service skills. Also, the manager is the owner's mom, so use complaining. I get it. Their business is good even with terrible customer service. However, at some point it may just catch up to them. read more

Nice we always come here . But this time they completely forgot my order. The lady that was waiting on us completely lost . Everyone else ate but me and I'm the first one that ordered . read more

This place is so badly managed I am surprised it's open. We came Sunday and waited an hour and a half to sit down. Many people that came after us were seated before us. Took 30 minutes to get a drink order. When we did put in the drink order the little girl that does the drinks came to argue with us about how we ordered our drinks. One of the guys that works in the back was sitting in the booth beside us yelling for girls to bring him stuff. There was no manager in site . an hour later our food came out wrong.They are paying under age kids to work here and not supervising them so it's a big shit show. Do not waste your money or your time here!! read more

Such a great environment. Love food! I get blueberry waffle with breakfast burrito very bussin!

They have great breakfasts and great service. They can sometimes have a wait but, hey, that is a sign of a great place! I keep going back.

This location sucks. Crappy service. Manager won't come out when asked to talk to her. Inedible hash browns. Missing food. Waste of time and waste of money. read more

Cafe Cappuccino - Oil with a side of hash browns. - Breakfast & Brunch Near Me - Waco, Texas

Complaints seem relatively similar across locations over the years. The food isn't wonderful but decent at best. The (management?) staff is generally rude. On our recent visit, while still finishing food on our plates and drinking coffee, with no lines of people waiting, empty tables, and not near closing, management was stopping by tables (ours and the one next to us) to prompt people it was time to leave. We (a quiet, pleasant party of 6) ignored this odd behavior, finished our meals and were finishing up our same cups of coffee - when management came by again about 30 minutes later and - yet again - prompted us to hurry up and leave. There are better, more professional and friendly breakfast/brunch/lunch options (including locally owned) in the Waco area. read more

My family and I walked in we were not agreed at all. Plus one of my cousin ordered water with no ice and the water was hot like it came from the faucet. When our drinks came the waitress didn't acknowledge us and had no type of smile whatsoever. And don't get me started on the manager. The manager was out and came to our table being very sarcastic and unprofessional. This is my first time coming here and will be my last. If i could give them NO STARS I WOULD! read more

Completely unimpressed from the beginning of my dining experience. First of all the waitress seemed like she hated her job and wasn't knowledgeable at all of the menu. My drink was incorrect, my food was incorrect, and the chicken in the sandwich looked more like jerky. The waitress Diana was completely unapologetic and didn't offer to make any changes to my order or bill. When I asked my server to let the manager know that our food and experience was just not good she nodded and walked off. The manager didn't even come to the table to check in or ask if there was anything they could do. My friends cappuccino(the whole reason we came here) was bland and not impressive at all and the cups they serve them in are not suitable for a cappuccino. I will definitely not be returning or recommending this establishment. read more

Worst experience ever. My family went in and stood at the "Please Wait To Be Seated" as several staff members passed us without a word spoken. After several minutes I noticed a steno-pad with names so I went over there where someone took my name. And the wait began--not unusual for a Sunday lunch period. Then we watched as several customers were treated with disdain, as if they were a nuisance to the wait staff. After the "hostess" was less than civil with one group of customers and someone who appeared to be a manager treated an elderly woman with contempt, we had enough. Both the Hewitt location and this location aren't worth going to unless you want to be treated like you're bothering the restaurant staff. The food is also over priced and the coffee is not worth ordering. read more

I don't know what some of these reviewers are used to eating. Maybe 20 or 30 years ago their food would pass but if I spend $9 on a breakfast entree, it needs to be up to "Egg & I" standards. I ordered a three egg omelette and was expecting a full plate of omelette ( I usually take half home with me when we eat out). My wife ordered a one egg scramble with hash browns and something else. We got our order and my omelette is the size of a taco and my wife's scramble had twice the amount of egg. The hash browns were trash, the "buttermilk pancake" must have been made with powdered buttermilk or something because that just made me mad that they don't care enough to cook with love. They charge enough to use fresh, real ingredients. This place is suited for kitchen nightmares. The place was nice and the coffee was good but for half the price go to jack in the box. At least they can pull off the fast food with some flavor. read more

So here's the deal with cafe cappuccino. we finished our food which was decent at best, not even one minute after we signed the bill the manager came up to our table and said "we appreciate y'all but we do have a line" and kicked us out. i've never been kicked out of anywhere nor am i an inconsiderate person. however, we had just put the pen down from signing our check. won't be returning. read more

Yummy, I will admit we did have to wait a while to get in and eat. BUT! It was Baylor's graduation and Mother's Day weekend. There is no where to eat that would not require a wait. You should have seen the line around McDonalds. We were a party of 12 and we were sat and served with precision and exactitude. The food was for the most part hot and good. The pancakes were the one item that arrived on the "warm" side instead of hot. This was evidenced by the butter (very yellow butter) that would not melt. Oh and the hot tea could have used a little help. If you are going to charge 2.25 for a cup of tea then please at least give me water at 212 or at least above 200. All orders were correct the kitchen was great and the serving team was efficient. We were a family of well feed individuals off to brave the lines and traffic of graduation. read more

Food was ok. Took a long time to get our order in, get "a" coffee, and food. I never recieved the coffee I ordered but my boyfriend recieved his and it was good. The server never ever came back to check on us so I never had the chance to get the coffee situation handled. Your a cafe and I came for breakfast now ill be stopping at starbucks for coffee, thanks. Wont be back. Very dissatisfied. read more

Wow. As other reviewers have noted, the service here is HORRIBLE. I'm pretty easygoing since I was a food server through college but man, these ladies were not here for it. The food was actually pretty good and decently priced but our waitress brought drinks, took our order, and never came back. A nice young man doing food running brought our food out and politely brought me some more butter when I asked him. The waitress never came by to see if our order was correct or if we needed anything else. I had to go find her to ask for a glass of ice for my tea (which was served to me with maybe two ice cubes in it). She acted annoyed that I came up front and had the nerve to ask her for something. When she came back by with our credit card and receipt after we flagged someone else down to pay, she literally dropped on the table without slowing down. No "can I get you anything else, did you need a to-go cup for your latte," nothing. Same thing when we left--we asked the girl up front (not our original server) for to-go cups and she seemed angry and took a good 4 minutes--yes, I counted on my watch--to pull two coffee cups and lids out of the stack. I don't know how these people stay open--it was 10 a.m. on the weekend and tons of empty tables. I'd go anywhere else over ever coming back here. Unbelievable level of unprofessionalism and flat-out rude behavior. read more

If I could give them a zero I would. We went there and they said we would have a 20 min wait. After 30 minutes we asked where we were on the list and she said it would be 25-30 minutes. Their excuse was people weren't leaving. In the meantime they rudely asked us to move while we were standing to wait two different times. We've been to the one on Hewitt too and their service has been declining greatly in the last year or more. We won't be back to any of them. read more

Ate here while traveling for work. Extensive food selection for breakfast and it also looked like for lunch as well. My Mexican omelet was very good and I would certainly visit again. read more

2 weekends in a row our order has been cancelled on uber eats. Was informed by our driver that our order was the third order today that had been cancelled by this restaurant. Last weekend our order had been accepted only to be told a hour later that it was cancelled due to the restaurant being closed (which it wasn't), we ordered earlier this weekend. Our first delivery driver called and told us that the restaurant told them it would be a hour wait, told them that was fine, we were not in a hurry, next driver then informed us that this restaurant does not take uber eat orders on the weekends. And was very sorry for the inconvenience, and that we were her 3rd order that this place had cancelled today. If they do not accept uber eat orders then DO NOT ACCEPT THE ORDERS WHEN THEY COME IN. This is terrible customer service. The last time we were in this establishment (Richland Drive) our server wasn't the best. But hey we were just glad they had servers. But after two weekends in a row of this craziness, nope. This will be another establishment that has lost a customer due to horrible customer service. This is very unfortunate and sad. read more

Croissant = delicious start to the day. Perfection. Don't get the hash browns though and definitely be prepared to wait in line on a Saturday morning. read more

Awesome as usual. Great food and service. Can't be easy during this crazy time but they keep performing. Will be back for sure!

Are these reviews by competing restaurant owners? What a bunch of lops. The pancakes are divine. Try them. Getting a Mexican scramble for my wife right now (ordered to go because it's almost lunch time on a Tuesday). Good food. Good prices. Good service. Good cappuccinos too. Been here a dozen times at least. read more

This place is always busy and it's always just ok. Nothing great. Decent breakfast. I've had better, I don't understand the hype.

So delicious! Hubs ordered an omelette and it was yummy. I love the flavored coffee with a banana chocolate chip pancake. The pancakes are as big as your face. Wow! Sooo good! read more

My favorite breakfast and lunch cafe in town!! Always great food and atmosphere is great!