My family and I had been regular customers of Café East for many years, starting from when they were a little café on the street corner. I recently made a telephone order a noodle soup dish for my son which I collected. It turned out to be the wrong order but before I realised I'd already mixed everything up, soup base, noddles etc. I phoned the restaurant and after consulting with the owner the waiter told me to return the food and they would give me the correct order. I explained I'd already mixed everything up but they still wanted it back. I poured the mixed up soup back into the plastic container which originally held the soup base but now it was all mixed up it didn't fit. I wasn't concerned assuming the return of food to be a token gesture (little did I know).
On return to the cafe and a long wait the owner emerged and explained to me that having inspected the soup I'd returned he could see that it was not complete and so he wouldn't replace it. Had I returned it all he could have confirmed it hadn't been eaten and he would have replaced it, otherwise all his customers would 'try it on'. I couldn't believe what I was hearing! He offered to add their spicey sauce to the soup I'd returned as a favour since he knew my family and we'd been his loyal customers for many years.
I expressed my amazement and disappointment at this treatment and declined the offer. Needless to say I left never to return. A real shame, as apart from an owner who doesn't think too highly of his customers (Oh and the fact that they wont give you tap water), Café East has good, inexpensive food and the ground staff are pleasant and friendly. My low rating is due to the poor customer service shown by the proprietor. read more