An absolutely fantastic place. Food, location, service -- everything was great. And Ana Maria was extremely helpful. We will definily visit again if there will be a chance. Sergei Gelfand, Providence, RI, USA read more

Great little place next to our hotel. We stopped several times for coffees and desserts. My son is a tiramisu lover, trying it everywhere we go. He said that this was his favorite ever. read more

Expensive and not worth it. We stopped by after the National Gallery for afternoon tea, when we asked the hostess about seating she informed us that if we were there for tea we couldn't be seated. We decided to stay and have both lunch and tea and were seated but I wish we had turned away. Once seated we heard/saw a waiter tell another young couple who asked for tea be guided to a table without question. We ordered an afternoon tea special for two and an order of fish and chips. The tea was nothing special and the sweets that came with the tea were awful. The scones were not fresh and were just heated in a microwave because after a couple of minutes of having split one in two it went rock hard. The only acceptable thing about this place was the fish and chips. Avoid if possible, I know it's close to Trafalgar Square and on the way to Westminster/parliament/big ben but you'll be doing yourself a favor if you stay away. read more

Nice little place with lots of history and ambiance. We came in when it was quiet around 3pm. Great food and service. We ordered insalata caprese, seafood salad and Milanese sandwich. OMG freshest mozzarella I've I had in a long time The only knock is that waitresses were seen picking up dessert items without any tongs or gloves. No, we didn't get any dessert. read more

This is my 1st review lower than 3 stars. I had a cup of tea and a slice of Strawberry Gateaux(to go/take away). They charged £10.50 for the tea and £2.95 for the cake. The tea with 2 Tetley tea bags in a paper cup cost £10.50!! That's bloody mad!!!!!! Cake was awesome and I would have paid more for the cake. Overall, I don't think the cashiers or waiters are honest people. Stay away from this establishment. read more

Caffe Concerto - London's most expensive tea with 2 Tetley tea bags! - Italian Near Me - London, XGL

While visiting London for our first time, we decided to have a nice meal and passed several restaurants before going into Caffe Concerto...we should have passed one more. The staff was initially very nice but after ordering our fairly pricey meals, things went down hill. The Lobster and Crab Ravioli came and the sauce that they used had a very fishy taste and wasn't like any other Lobster Ravioli we have ever had. I had Mushroom Tortellini and the pasta was hard and either not cooked correctly or just a bad recipe. We sent the Lobster Ravioli back and ordered soup and bread instead which was average at best. We waited so long to get the check that we finally got up and went to find someone to take our money for the most disappointing dining experience we've had in a long time. Nice ambiance, poor service, way below par food. read more

My husband & I wandered into this place since we were hungry and wanted lunch. Hubby had pesto chicken sandwich which he claimed was the worst he'd ever had. It was lousy bread with no pesto flavor and a small piece of chicken. We both shared the bruschetta bread which was a joke really. They used rocket lettuce (instead of basil), cheap quality, flavorless bread and a lousy tomato. No garlic. We said something to the Italian waitress who, being from Italy, understands what bruschetta bread is supposed to be! I gave them two stars (vs one) because I ordered the ravioli which was decent, not great, but ok. If this restaurant was in the Bay Area (California) where we live, it would quickly go out of business. The expectation here is for high quality, fresh breads and produce with organic, locally sourced ingredients when possible. We ended up eating most lunches at Pret A Manager (fast food) while in London. They had much better food for a fraction of the price. read more

Pretty decor so you'd think it'd be good food but it wasn't. Terrible service and it was all really expensive for what you get! Not coming back ever. read more

One of the biggest selections of pasteries I have ever seen. Had the lemon cheesecake, wife had a breakfast croissant. Both very good. Proper proportions on the food, no massive amounts that you can not eat. Nice and clean, including the bathrooms. REAL air conditioning! read more

Coming in to the restaurant, they rushed us to sit down and while we ordered, the server also seemed very impatient as well. We finished ordering and the food came out in a decent amount of time, but they forgot some of the food we ordered...i ordered the strawberries and banana pancakes were a little tough but the blueberry yogurt was delicious! I'd say food is the highlight but the service was awful...we ordered water in the beginning but didn't get it until the end. Very disappointed. read more

Deserves 0 stars if there was an option. Stay away! Naively believed that a cafe is supposed to serve food that is ordered..Saw the cafe looking nice, there are 2 or 3 next to each other..3 or ya meant to have breakfast while on stopover in London..had to physically call for menu to be brought..then for waitress.. waitress (Cosmina- sp?) could not speak English to such extend that she would not understand an order, clearly stated on a menu "tea pot, English breakfast".. she was under impression that this means "breakfast" . This is TEA room in London, tea capital of the world!! Should've left, but we did not. Eventually, tea and 2 out of 3 eggs dishes were brought.. and napkins ..but no silverware! Flagging the waitress did not result in any attention. Some 5-10 min later I had to go inside and inquire about silverware (and this is waitress served place, so no self serve silverware anywhere). I asked about my son's breakfast order.. they looked around.. eventually said "2 minutes". Another 5 minutes later 3 red order still did not materialize. Not sure whether they thought that we should eat our meal while my son just sat - or wait and have our meal go cold - or just forgo his order. Talking to a girl making coffee got a comment that they are busy, and if I am unhappy with the waiter (who was talking to other people), I should just talk to her. Eventually, dish appeared, and manager was not apologetic, but was telling me how they are busy (well, say so, we would've gone next door!) , and how the waitress only works for a second day, and "other people also complain". I cancelled the pastries order, and went in to pay.. they attempted to charge gratuity!!! And were rude and snide and dismissive when I demanded to take this off! Beware!! (Food was OK, but I now have a heartburn after it, and I did not even finish the meal) read more

Came here for breakfast despite the reviews as was so close to hotel and cakes in the window looked so good. No complaints at all! Eggs bene, croissant, pancakes - all good. Service could maybe have been a bit faster and prices are high but then the location is amazing. Lovely decor. Would come back. read more

To be honest, we just went in initially to grab a quick snack. We just happened across it while walking around Trafalgar Square. We ended up staying and ate a full dinner. It was quite excellent. We had the ravioli, chicken Milanese and deserts. Service was very pleasant (perhaps a tad slow if you're in a hurry but we were not). Tiramisu and profiteroles were excellent. read more

We were planning to go to Harrods to have the typical afternoon tea and we walked by this place and suddenly changed our mind. The place is very nice and I think the food was good as this was the first time we tried the tea. My low rate it's because few minutes after we arrived the place was full and the personnel was panicking and couldn't keep up. The couple that arrived just after us was waiting for their order to be taken after we received our food. A man in another table received a wrong order. One of the waitress was arguing with the kitchen personnel. The girl that received us at the door suddenly dissapeared after another waiter argued her because she brought the wrong menus to our table. It was very amusing to see this mess but the place was too nice. read more

Feb 2nd 2019 went in for breakfast. The staff were rude, arrogant and disinterested. Food was excellent, well done to the kitchen staff. I expect a smile and courtesy at the very least but I certainly didn't get it here. Very unfriendly, as if they had a bad smell under their noses .... you are no better than anyone else; you may think you are but you certainly are not. I won't go back. read more

Came to this place for the first time and had a really bad experience! The service sucks! The server who took our order was so rude and arrogant; she made us feel so uncomfortable. She treated the people seated besides us totally different, she smiled and attended their needs, while she ignored us and seemed my fiend and I were not here. She made us feel we were racially discriminated. The service totally destroyed the good food. Unbelievable! read more

Nice cake and cup of tea, and the staff are most pleasant and efficient. But even though it's just around the corner from Trafalgar Square, it's not as if you get a view of it from the inside, so £10.41 was excessive. Positive: lovely, efficient staff. Downside: terribly overpriced, even allowing for the popular tourist location. read more

I downloaded Yelp with the soul purpose of giving this place a review. My order came out completely wrong (which is fine with me- people make mistakes!) but the second I politely asked them to fix the order, it was like I was suddenly the rudest person in the world. The staff was incredibly nasty, judgmental, and honestly made me feel pretty uncomfortable. They kept rolling their eyes at my friends and me for simple things like asking for more water. I'm usually pretty easy going when it comes to restaurants, but this place SUCKS. And the food is not good either so really, no reason to come here. read more

Very disappointed with my experience here. The service was extremely slow, the staff was unfriendly and rushing us out of the door. Would not recommend read more

Very good place for breakfast or dessert. We were pleasantly surprised with it after reading all the negative reviews below about rude staff and bad service. We came in at 10 am for a sit down breakfast. The staff was perfectly polite and efficient. The place has a beautiful spacious interior with quiet music. Their breakfast specials, such as traditional English breakfast, egg benedict or pancakes were reasonably priced at £5.95 and were of very good quality and presentation. Coffee and freshly squeezed orange juice were good too. We highly recommend it for spending a quiet 30-45 minutes before going on to a day of site seeing. read more

The services was awful. The food is extremely over priced. Most annoyingly when you ask for water they charge four pounds without saying anything. read more