I recently needed to have my old, PC6RE Canon copier machine repaired because I destroyed it by using a new kind of "stone" photo paper which somehow got jammed and melted on the heated roller, that I learned later was irrepairable and no replacement part was available for it. Before learning this from Cal Tech, I'd called two other repair places with which I'd had repair work on this and a printer done before, but got a language-based misunderstanding of my inquiry and consequent rude, phone hang up by the proprietor at the first plase. At the second place, the operator ignored my request to be connected to the repair department, asked if I'd had any work done by them before, then put me on hold for more than 5 minutes after I repeated my request to be connected with their repair department. No one answered so I called again, got a different operator who also ignored my request to be connected to the repair department and insisted that I explain the nature of the problem to herself, to which insistence I asked if she were a technician. When she responded that she was not, I told her that there was no point in describing the problem to her and repeated my request to be connected to their service department. It was only then, that she informed me that no one was in their service department that day (a week day). So, I resorted to the yellow pages, and called Cal Tech because it was very close to home. The courtesy and service I received from Cal Tech can only be described as unbelievable, particularly in contrast with the treatment I'd just received from the two previously called businesses. There was politeness, and a straightforward offer to have a free evaluation of the work needed and estimate of the cost by a technician, without any effort to screen any state of unreadiness nor to be officious, as experienced in the immediately previous contact. The evaluation went as I feared: irreparable, because, as I was aware, the machine was so old, that Canon did not support it with parts nor even toner cartridges, which I'd been refilling myself. But Cal Tech agreed to dispose of it, and another identical (salvage) unit I'd brought in for parts, for me without charge, even without any obligation to buy a new one from them because, I believe, that none other than its president, Kathy Clifford, had noticed that I was handicapped on crutches and needed a helper to bring the machines in, originally. After looking at available machines at Office Depot and Staples, I did purchase a replacement machine from Cal Tech and received several more incredible courtesies which I am still in wonderment about, as to whatever I'd done to deserve them, as a complete stranger. No other conclusion can be made except that Cal Tech is operated by the type of people with an attitude bent on providing a level of service for satisfaction that consumers can truly only dream about! I'm henceforth sticking like glue to Cal Tech for all my office machine needs. What a lucky day of discovery it was for me! Richard Takase read more

Ron R. I was pleasantly surprised with their promptness and professionalism. Alfonso was quick to find the problem and point it out to me and recommend the need parts. They needed to order the parts which took two days. They let me know as soon as the parts came in and scheduled and appointment the next day. I do believe that Cal-Tech does not probably stock to many parts and therefore orders them when needed. Therefore I was disappointed that I was charged for another service charge. I am aware that you mark up the cost of the parts. I would suggest that you mark up the initial service call charge a bit higher to offset this additional service charge I am aware that you try to leverage this additional service charge to encourage customer to buy a maintenance plan. I would personally be more inclined to purchase the maintenance plan if presented as a stand alone product. read more

It's the end of the month, and our primary copier is suddenly jamming for no good reason. Next thing you know there are blue streaks printing on the bottom of the page and it seems like we can't catch a break at our most critical point in the month. We shot Cal Tech Copier an email despite not having a valid maintenance contract with them. They were able to get a tech out here same day to diagnose the machine and create a work around that allowed us to continue production. The next step was to get this thing actually fixed. So we coordinated with Cal Tech Copier to understand what needed to be done and then had them come out at the beginning of July when the rush had died down. We are very happy with the hasty service that Cal Tech Copier provided. They treated us like we were one of their own, which speaks volumes. read more

I have been dealing with Cal Tech Copier for the past 5 years and I must say that my most recent encounter with them has been the best yet. The entire staff is not only compassionate and helpful, but they are also very knowledgable and informed about their services and products. I recently dealt with their best technician in my opinion, Jorge. I had been having problems with my Xerox machine on and off for quite some time and I just could not figure out what the problem was. It only took Jorge a few minutes to figure out what the problem was with my machine. He not only repaired my machine in a timely manner, but he did so with enthusiasm and offered tips on how to keep it running smoothly and informed me on the best toners and other products to use with it. Bravo!!!! read more

One word AMAZING!!! Our company copier is not a very new machine.... was not working properly leaving a line and dark shading on all paper. Not to mention a couple broken rollers and quiet a few more parts (about 6 more). Andrew came in cleaned it told me what parts I needed to make it work like new again. They quoted me right then and there. Once approved, I called the Cal Tech they ordered all the parts that day and once all parts were in Andrew again came out the very next day after receive the parts to fix our copier. And you know what? Our company copier is like brand new again. Andrew was really nice, so quick with his work and got all things done and working again. We will be back. Thanks Andrew and your Office team. You guys are awesome! read more

The service at Cal Tech was absolutely wonderful! I called their office and spoke with a lady by the name of Linda, who was extremely helpful and knowledgeable. They sent out one of their technicians, Alfonso, who arrived within an hour. Not only did Alfonso repair my printer but he took the time to clean it as well and it looks brand new! Whoever is training Cal Tech's technicians is doing an amazing job, because Alfonso was very perceptive of my equipment and took the time to explain to me what the issue I was having actually was. What patience he had! Not only was he an excellent technician, but he also delivered impeccable customer service. I highly recommend taking your business to Cal Tech Copier - you will not be disappointed. read more

Cal Tech's technician, Rafael, attended to some of the same needs I had done in the past, but perhaps with a bit more expertise & individual care. He was punctual, pleasant & professional. Inspecting & cleaning the equipment, he took care of the tasks at hand, sharing all that he was doing & why. He offered helpful suggestions such as how to retrieve another user's guide; pointed out that I might not be using a small section of the paper holder which could possibly be responsible for my paper jams. He reminded me, once again, how easy it is to order ink from Cal Tech. I've already recommended Cal Tech services to two of my friends & gave them a copy of their business card. read more

Impeccable Service with a Smile We were in the market to try a new vendor for the maintenance of our copier. From the first inquiry to get a quote of cost, the response from Kathy & Linda was prompt, efficient & all of my questions were answered. The decision was made to sign a maintenance agreement & what an excellent choice! Both Linda & Kathy, although I have never met them, offer superb "service with a smile." The technician, Jorge, arrived promptly & was very professional plus thorough. Overall, the service extended thus far has been impeccable. I highly recommend them & give them a thumbs up. ~ RaChelle Williams, Executive Service Corps, Los Angeles read more

In a world of limited client service, Cal Tech is fantastic in client services. I purchased a HP Toner cartridge recently when the machine indicated I needed to re-order. I called Cal Tech, told them I thought it was rather early to have to re-order, without hesitation a new cartridge was sent overnight and I am back running full speed. That is customer service, no questioned asked, just responsive to your needs. I also purchase a new Copier with great results. I would highly recommend Cal Tech for all your needs. Steve Raymond James Financial Services read more

Cal Tech Copier & Laser Repair sent a Technician to repair a Brother MFP. Alfonso arrived to site and repaired the MFP quickly and professionally. He confirmed the Brother's Technical Support recommendation (replace fuser unit) and went the "Extra Mile" to check the Laser Unit. Although the Brother's Technical Support advised replacing the Laser Unit, Alfonso checked the Laser and performed diagnostics and advised that the Laser is in working order and does not need to be replaced. His experience and professionalism is appreciated. Job well done. read more

I have been using Cal Tech Copier for our printing and toner supply needs for over 15 years. They continually provide us with a high level of Customer service. We recently upgraded our office machine equipment and couldn't have been happier with the easy transition and help from their service technicians. If you are looking for copier/printer services for your business, Cal Tech Copier offers the latest technology and enhanced Customer service that will more than meets your needs. I highly recommend Cal Tech Copier. read more

I have been using Cal Tech for the management of over 35 machines of all types and makes for over 3 years, as a consultant to a very high profile client and I have received the absolute BEST possible service. I place all of my trust in CalTech because they have proven themselves. I and my equipment users are very dependent on CalTech. It is as though they are on our team. Cal Tech is a superior provider of equipment maintenance and repair and I have been working in this field for over 40 years. read more

First of all the said they would be at my house at 9:00 am and wonders of all wonders they were! I had a problem with my laser printer not printing. The tech was thorough and efficient and in no time solved my problem. He was patient in explaining things that I did not know about my printer. The price I was charged was exactly what I was quoted. He left my house at 9:30. So in just 30 minutes he solved all my printer problems and I am happy recommend Cal Tech. The tech's name was Art. read more

This is an exceptional business. They sent Alfonso right away (the same day that I called) and he did an excellent job. I thought I'd have to buy a new printer, but he fixed it and it works wonderfully. Thank you, Alfonso. He provided A-one customer service just as Cal Tech does. I will call them whenever I need repair service on a printer. Thank you, Cal Tech and Alfonso. I am 100 percent satisfied and recommend this company to everyone who needs repair work of this kind done. read more

I am very pleased and satisfied with the service and the business copier for my home office. The owner was very friendly, easy to talk with, and very helpful in my selection. My copier is working great and handles the volume of paperwork I need. I recommend Cal Tech Copier to any person or business that is looking for a copier or copier service. When I am ready for a new copier for my other office Cal Tech Copier is on my #1 list. It was a pleasure doing busy with Cal Tech Copier. read more

Wow, did Cal Tech ever save me big time with a project I was in the middle of when my Hp printer went down. The technician, Manny, braved the pouring rain to get to my house on time, as promised. I couldn't have asked for better service starting with my call and ending with the expert repair that was affordable. Thank you , Linda, for coming to my rescue and to Manny for the wonderful service. Their business is definitely stashed in my favorites folder. read more

I was having a jamming problem with my photo printer. Their technician was at my place within an hour after calling. The tech was dressing professionally with a tie. He explained the problem to me, showed me how to prevent my printer from future jamming and cleaned it. They even gave me a discount for mentioning their website. The office staff gave me a follow up call the next day to make sure I was fully taken care of. Very refreshing service. read more

Cal Tech Copier was quick to respond to our call and we had a tech, Marco, out right away. They found the solution to our color copier issue after we had attempted for a couple of days to figure out. The tech came in very professionally dressed, completed the work promptly and cleaned up afterwards too! He explained the issue that was resolved and provided excellent customer service. Thanks Cal Tech Copier! read more

Alfonse was THE most personable man and so good at his job. Really appreciated his speedy repair service. Our only complaint - he is retiring soon so we won't be seeing him again:( The company itself was very responsive to our needs and kept us informed of when parts, etc. would arrive, and when we could expect the repair to take place. Will definitely use this service again - hopefully not too soon though! read more