Calco Fence had installed my wood picket fence 18 years ago. They did a great job then (quality, cleaned up, etc.). Recently, after 18 years of wear and weather, several posts' bases had rotted where they needed replacing as several sections were leaning badly to point where I was concerned about it falling over.
Called Calco Fence about repair. They asked if I could take pictures and send them over so they could 'see' what the issue is as well as the type of pickets of my fence to help determine what I have. IMHO, great that a contractor actually uses modern technology to help their business AND the customer.
Calco sent over Jeff A to look at the fence and he gave an estimate for the repair plus estimated schedule, that unfortunately was a few weeks out as they were really swamped with it being Spring (time when people want fences installed or repaired).
I asked if I could be put on a waiting list if something opened up sooner, could they fit me in as I was concerned about the fence falling over and there are neighborhood kids/others that could be hurt or at least inconvenienced by having a 6-7 foot fence in their way (my house borders the neighborhood play area and a walking path).
A few days later, I get a call from Calco Fence that they found a way to fit me in possibly and asked if it would be ok with me? Of course it would be ok!
The field crew (Dave, I think was the lead guy) had scheduled to come out on a Friday after finishing some other jobs nearby. By Friday evening, no one showed up.
However, at ~730pm Fri night, Dave calls and apologizes that their previous job ran into complications that took them all day and asked if it would be ok to come on Saturday to do the work? He said they had another job with ours that did not get done on Friday due to the complication of their 1st job on Friday.
On Saturday, Dave & crew didn't show, but on Saturday night, he came by, looking very tired and beat, apologizing as the other job that they were catching up on, also ran into complications and promised to get to us 9am Monday morning.
On Monday morning, 9am, Dave and his colleague show up promptly and repaired my fence.
The quality of the work is great.
You can find other fence contractors or contractors of any kind in general, but how many would follow up and explain what/why? Too many contractors today would just blow you off and not give you the simple courtesy of letting you know what happened and what's going on.
Definitely would recommend Calco Fence. read more