Had someone hit my Tesla that was 3 months old. Both driver door panels were crushed - they were recommended by Tesla and did a great job. They worked directly with the responsible insurance company So I never had to do a thing but drop the car off. I would highly recommend them for luxury car repair. read more

Caldwell Collision recently repaired damage to my Toyota Sequoia and they did an amazing job. Their communication is great, and they work well with insurance companies. This was my 3 or 4 repair with them. Highly recommend!! read more

Caldwell Collision on Independence Blvd. was spot on with my car. I called first, got all my questions answered and was told to come by anytime for an estimate. I did not have to wait a minute before Angela was inspecting my car and gave me an estimate less than Caliber Collision. She discussed options with me that would save me money and still use brand parts. Those parts arrived in a couple of days and my car was done when I was told it would be done. The staff was very very friendly, helpful and organized. They helped me arrange a rental car with Enterprise in Indian Trail, that also was a pleasant experience. Ironically I had a separate issue a couple of days later that brought me to the dealership. The cost to repair was pretty outrageous so I called Angela at Caldwell from the dealership. She took the time to discuss it with me and offered to give me an estimate. I drove right to Caldwell and again she talked with me about options that might save me money. Options that would be more work for them but not charged to me. The estimate was much less than the dealership, again using brand parts. It was suppose to be about a two hour job, but after a half hour Angela called and told me my car was ready. It turned out not to be what the dealership told me. It was such a quick fix Angela refused to take any money for the job. She was genuinely glad it wasn't a big, more expensive, job for me. I can't say enough good about both of my experiences with Caldwell Collision and I highly recommend them. read more

Left my car there for a week and i had to make several attempts just to see what is going on with my vehicle. Of course, they dont have an estimate, no confirm when the parts will arrive, said they are backed up until August. Such a joke. read more

BEWARE!!! Caldwell Collision does not stand behind their work!! Long post- but please read before you get caught spending extra $$!! On March 21st my drivers side door and rear passenger door were backed into by a truck. We contacted the Mercedes dealership who recommended Caldwell Collision for their Mercedes repairs. We contacted Caldwell Collision and was told the 1st available appointment for repairs would not be until the end of May. The car was drivable, so we decided to wait since they came highly recommended. We dropped off my car Friday May 24th and was told repairs would take 1-2 weeks. We contacted them on Monday 6-3-19 to check on status, assuming it would be near completion. We were told to call back on Thursday 6-6-19 for a better estimate of completion. The car was ready for pick up on Friday 6-7-19. We inspected the car and noticed the driver window was not going up and down like usual and asked about this. We were told this was ok and unfortunately paid the bill in full. Upon driving my car up the street to get gas, I lowered the drivers window and it would not go back up properly. I returned the car to Caldwell Collision immediately where they attempted to fix the problem. They told us the car would need to go back to the dealership on Monday 6-11-19 for further evaluation. On Tuesday, we were notified that the window motor needed to be replaced and that would be an extra cost of $700. My drivers side window worked fine from 3-21 through 5-24, no problems at all!!! That tells me the window motor was damaged during the repair of my vehicle, not the accident itself. But of course, no one wants to take responsibility. Mercedes will not cover under warranty since the car was involved in an impact. My husband has tried to speak with the owner, but has been unsuccessful. Needless to say, I would never recommend this company to anyone!! Poor customer service!! YET...ANOTHER PROBLEM!!! that Caldwell Collision isn't taking responsibility for...I picked up my car yesterday from the Mercedes dealership after paying the additional $600 to replace my broken window module (that Caldwell isn't taking responsibility for damaging)and learn that my new door handle they installed was not programmed to my key to provide a keyless entry. Mercedes contacted Caldwell and they are not taking responsibility for this either. Sorry again, that will be another $260 to fix this problem!!! I just want the things that worked when I dropped off my vehicle to work when I picked it up. Is it really that hard?? read more

BEWARE!!!! I took my car here on February 5th and today is April 8th. My car was suppose to be a 6 week job, but boy they are so far off the mark with this one. I called today and was told it maybe another 2 weeks!!!!!! Thank goodness I have another car to drive, otherwise that would be almost 3 months paying for a rental car!!!!! I am extremely disappointed with their lack of communication. They hardly have any information for you as far as the parts estimated time of arrival. I think they say this to buy time. I feel like my car is being held hostage and there's nothing I can do, but wait. The women who answer the phone are nice, so that's what the one star is for. I wish I didn't have to give any at all. Please stay away from this particular location (the one on hwy 74). read more

This place is a disaster! Beware!!! I took my wife's 2017 Mercedes here because they were the certified body shop for Mercedes in the area... what a joke! It took almost 2 months to get the vehicle into their facility. During that time my wife's vehicle never had an issue with the driver side window, although the door was the area damaged. I was told the car would take a week and half to two weeks. After about a week and half I called and was told to call back at the end of the week. I did so and was told I could pick up on Friday, which seemed acceptable. I then received a call from Josh the owners son to tell me they were having issues with the window sealing properly and they were taking to dealership for review. I was told it was fine, but upon pick up things did not seem right, I questioned it and was assured it was ok! My wife drove 1/10 of a mile to the gas station and put the window down to find out it would not go back up. She immediately went back to the body shop and they said it would have to back to the dealership. From there we were told that we had to pay 700.00 more to fix the control window module because it was bad. Worked when we dropped it off but picked it up and did not work but I had to pay for it! Caldwell would not take responsibility for it in any way!!! So after paying the dealership to fix it my wife then realizes the keyless entry is not working, well that's because the handle was replaced with the new door and Caldwell did not reprogram it. Mercedes called them to explain and they were told by Caldwell they were not going to help!!! So now I have to pay an additional 260.00 to fix that!!! This company is a joke!!!! read more

On Mon 1-9-2017 we took both of our tree crushed vehicles to Caldwell Collision. The vehicles were a 2017 Ford F250 and a 2015 Jeep JK 4 Door. Apx $20,000 + of damage. The Caldwell estimator guy said he would email us a quote the next day at apx lunch time before the adjuster came later that afternoon. At the end of the day we called to see if Caldwell had a quote for us since we had not gotten a email. They said they had not had a chance to get to it but he would have it to us the following day. This same thing happened every day for a week. We never got a quote from them directly as promised. We did get a estimate from our insurance adjuster who went and looked at the vehicles and the Jeep had no mention of any thing suspension or frame related. The quote was only for costmetic things. The adjuster said that was all Caldwell reported. The vehicle took a direct hit by a huge icy oak tree that fell on top of it and weighed several thousands of pounds crushing the vehicle. A week later we went to get our vehicles and take them to another collision center to get a second opinion. Caldwell would not release the vehicles to us unless we paid $300. They said that was the fee if we were not going to use them to do the work. The insurance adjuster took care of that payment issue and we took the vehicles to Certified Collision Center in Monroe. We got the exact opposite experience there. Certified did a thorough inspection before we left commenting that there was evidence of possible frame or suspension damage, said they would have a mechanic come look at it and they explained the process. Certified had us fill out paperwork that we signed agreeing to let them do the work (or not) and explained all the fees. Caldwell never provided paperwork about fees, had no signs posted about fees and never told us there would be fees if we didn't do the work there. Caldwell did not provide the estimate that they said they would day after day after day. They did not call to follow up with us that they were busy and could not do what they promised. I would not recommend working with Caldwell due to hidden fees, not doing what they promise and holding vehicles hostage when we are dealing with a difficult situation where both vehicles are damaged. This company is unethical in my opinion and not concerned with how they treat their customers. read more

They may appear very friendly when you walk through the door, but when a problem with their work arises, they don't make it right. I was rear ended and my rear bumper needed a touch up due to a couple of deep scratches left by the other car's front license plate. On my Honda, like many newer vehicles, all the body panels have a "tamper-proof" sticker with the serial number so any potential buyer down the road can tell if you have replaced the body pieces for one reason or another. Caldwell's shop didn't bother to mask over the sticker and thus painted right over it. Now, it would appear that my car could have been in some major accident that required the entire bumper to be replaced. In the used car world, this decreases the resale price of your car since it draws attention to question its history. When I brought it to their attention, they first tried to blame previous work (none done). They said there was nothing they could do. I understand mistakes happen, but take accountability and make it right! I would not go back as there are too many other good, honest body shops in Charlotte. read more