My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Called them to set up an appointment for a car inspection but ended up not needing their services…read more Nonetheless, they were very professional, knowledgeable, and helpful with the information they shared.

Outstanding experience from start to finish. The service, quality of work, and follow-up were…read moretremendous. Matt, the owner, is extremely professional and clearly takes pride in making sure everything is done right. The value you receive for the quality of work is top-notch. I highly recommend him for any of your collision repair needs.

Fixed my stuff for the cheap. I recommend, don't have much else to say about this. Dude at the desk…read morehelped me out.

The best in Charlotte! Great work with fair pricing is the name of their game and they play the…read moregame well. Shoot, maybe they invented the game. I came here on a recommendation from the owner of H&H Automotive, another great business, so I knew I was going to be treated well. I wasn't steered wrong. I needed a new door handle installed for my Yukon. I'm thinking it's going to cost $500. I don't know anything about auto body repairs. But I was invoiced for less than half of that. And the work was completed in a few hours. I might break something on one of my cars just to deal with them again lol. Ask for Andrew...

Editing to address the comment from the shop: It's not about mistakenly thinking the vehicle could…read morebe repaired; this is about the customer service received and no accountability from the business, plus extra damage done to my car. Frame damage was very obvious, especially to an expert, in the photos. And still, Mason, who was supposed to see this through, hasn't addressed me. In short, this shop may be sufficient for those referred through insurance or with minor cosmetic repairs, but the treatment I got as an out of pocket paying customer truly sucked, for lack of a better word. In short, the owner, Mason, brushed me off, and his techs will only work on cars they deem worthy. Don't blindly believe the hype on the good reviews. I have an older model vehicle that was badly damaged and couldn't be inspected in person. Despite this, the owner agreed to create an estimate from photos he requested and even said he would begin ordering parts. He was confident his shop could take care of the work. Just a few days later, he became unresponsive, ignoring several emails from me. I finally called, and he was still adamant that the work could be done and to just have the car towed in at "any time that is convenient for you" which happened to be on a Friday. When I called to check that the car had arrived, he was "working on the paperwork." On Monday when I went by to finalize things and sign the paperwork, I found out that, at some point, he'd decided the car was irreparable but failed to reach out to share this information with me. There were ample opportunities along the way to let me know this. By the way, Mason was too busy discussing classic cars with a couple of other customers to be bothered to even acknowledge me at any point in time, even though I was told he was the one in charge of my specific case. After being ignored for a good 20 minutes, another tech explained that there was nothing they could do for the vehicle. I asked how soon I needed to remove it from their yard, the answer was an apathetic "soon," as if I was the nuisance, even though the shop agreed to this. As supposed experts in this field, they should have had an inkling these parts would not be easy to find, first-hand, since they don't use salvaged parts (which I didn't learn until after the fact). Ultimately, I ended up having to tow the car back home on my own dime. To add insult, there's now damage to the back bumper which was fine before it went to their overcrowded lot.

Bobby and team at L&P did a great job fixing my car. They were reasonably priced and efficient…read more When I went to pick up my car it had been detailed as well! They were so nice and professional. I highly recommend L&P.

This is the third time I've used L&P (I have a teenage driver). He is ALWAYS super professional,…read moretimely, helpful and fair/honest. I highly recommend his shop to my friends when needed and to Yelp readers.

My car door kind of scratched in a gated garage. First I went to a big body shop which has two…read moregirls sit at the front desk to get an estimate, then I was told it would cost me over $800 to fix it. It's very annoying because I probably will not use insurance which means I need to pay this out of my pocket. So I went to KC Starnes to get a second opinion as I am a woman who knows nothing about car repair. Carlos, Who is also the manager of the store came out to look at my car and then he told me he wanted to try to put some chemical on and see if he can remove the marks. It was a magic that he took most of the black marks off my car.( before I went there, I already went to Autobell got a car wash and also I tried to use my nails to scratch the marks and I couldn't get anything off!) Carlos told me I just need to go to the dealer to get the same paint and do a little bit touch up. Just like that I saved $800! I am really appreciated his help and will definitely let all my friends know this is a trustworthy place to go!

I just picked up my Ram truck from Starnes today, and I couldn't be more pleased with their work…read more Their president, Casey Starnes is a stickler for detail and the entire staff has embraced his perfectionist philosophy. I highly recommend Starnes for any and all your auto body repairs.

Roman helped us out with a last second after hours pre-purchase inspection. He was highly…read moreresponsive and communicated perfectly throughout the entire process which ended up saving me headaches later down the road. He did a very thorough job and went well above and beyond expectations. I highly recommend you reach out to Roman and his team for any vehicle service/maintenance needs.

From the owner: Welcome to Primes Auto Service — Your One-Stop Automotive…read moreDestination. Located in the heart of Charlotte, Primes Auto Service is your full-service automotive repair and collision center, proudly serving local drivers, fleets, and national accounts. Whether you’re here for a quick service or complex repair, we deliver precision, speed, and unmatched customer care. We Do It All Under One Roof: • NC State Inspections (including emissions & safety) • ADAS Calibrations for advanced vehicle systems • New & Used Tire Sales • Tire Mounting, Balancing, & Flat Repairs • Wheel Repair & Refinishing • Complete Auto Body & Collision Repairs • Aluminum Panel Repair & Paint Work • Frame Straightening & Insurance Work Welcome From preventative maintenance to full body restorations, we’re equipped with the tools, technology, and team to handle it all — fast, affordable, and done right the first time. Why Choose Us? At Primes Auto Service, we don’t just fix cars — we build trust. Our team is committed to honest diagnostics, transparent pricing, and top-quality workmanship backed by years of experience and the latest repair standards. Conveniently located | Fleet welcome | OEM diagnostics | We accept all major insurance

I can't say enough great things about Rodson's Automotive--look no further. Seriously. Their…read morepricing is extremely competitive, they move quickly, communicate clearly, and genuinely work to provide solutions. I hope I don't have any more fender benders, but if I do, this is the only place I'll go. I pulled in late Wednesday evening and was back in my car just two days later. Outstanding work--thank you!

Excellent, quick work, and good communication at a good price…read more My mom runs into stuff with her car a lot so she's replaced her bumper multiple times so i have a direct comparison. Rod did a MUCH better job matching the color of her bumper at about half the cost as the previous place she went to. 100% recommended.

The best of the best !! If you simply need a detail inside and out this is by far the best place…read morefor all your car needs. By far the best quality products and customer service in all of the Charlotte area. They are in South Carolina (just 4 minutes ) from the North Carolina line . Jimmy hooked my brand new Tesla up with FULL PPF/ paint protection film, tinted my two front windows and also my windshield . I also received exterior AND interior ceramic coating . They take such great care of your vehicle in every way! I highly recommend Charlotte Auto Spa! Best in the business !! By far ! Without any hesitation.

Charlotte Auto Spa really brought my paint back life. I highly recommend the paint correction and…read moreceramic coating for anyone that cares about maintaining a showroom shine on their vehicle.

Super friendly and informative. I received a quick text every day, informing me of the progress on…read moremy car.

I had a problem with a repair and they took responsibility for it. Their body repair was great.read more

Incompetent and Unprofessional!!! RIDICULOUS!!! I made an appointment ONLINE for a free estimate…read morefor a paint job for my old car. This required selecting the YEAR, make, and model. I also included my name, phone number and email address. THREE DAYS later, I wasted my time, gas, and money when I appeared for my estimate ON TIME and was told, "Your car is too old... we don't paint cars older than 1990..." before I could even park my car. Why couldn't those bozos let me know BEFORE I wasted all that time, gas, money, and effort? Why did the website allow me to select the year of my car from a scroll of dates if my car was too old? Why is this shop still in business? I think the truth is, they don't know what they are doing and were afraid to do the job... after all... a car is a car and paint is paint! What difference does it make what year it is? That is pretty pathetic that I couldn't even get an estimate for the work... everything about this experience screams "We are incompetent and unprofessional!" Zero Quality, Zero Value, Zero Professionalism, Zero Communication, Zero Competence, Zero Respect! They need to shut this place down or at least get the name "MAACO" off of their sign. A better name would be "LAME-O".

The workers at this location are self employed they don't work for the company. When the poorly…read moredone work was pointed out only excuses were given. Corporate will tell you this is an independently owned business and there isn't much you can do about. This location has had plenty of BAD REVIEWS they don't care. I paid for there TOP TIER paint job and got excuses. Once their mistakes are pointed out they will only allow you to pay in CASH. Beware! You have been warned.