Outstanding service by this great team!…read more Would like to give extra credit to Erika who went the extra mile to find the best auto insurance rate for me, communicated well about the important details, all very timely!

Overall, my experience with Tiffany's office was positive at first. Their rates were more…read moreaffordable than many other insurance companies, communication was good, and the process was smooth. Unfortunately, that changed when it came time for my renewal. My premium increased by about 60%, despite the fact that I had a clean driving record with no accidents, tickets, or points on my license. The increase seemed excessive, and the only alternatives offered were to significantly reduce my coverage to lower the premium. For me, that wasn't a practical solution. If I'm paying for insurance, I want coverage that will actually protect me when I need it. I understand that this was something that occurred with State Farm across the board. However, I still believe the local office bears some responsibility for how it was handled. I received an email notifying me that my premium would increase substantially and was told to call or email if I wanted to make adjustments to my policy. The new premium would have been about one and a half times my monthly car payment. I had been with State Farm for several years in the past and had been back with them for another year or two, so this was especially disappointing given that I had no at-fault accidents, tickets, points, or any other issues on my driving record. The explanation I was given was that the increase was due, in part, to false claims being filed by other people. In my opinion, if State Farm fails to accurately anticipate the cost of doing business or fails to adequately investigate the validity of claims before paying them, those are business failures--not consumer failures. I don't believe customers with clean driving records should be expected to absorb the cost of those shortcomings through dramatic premium increases. Because of the substantial rate increase and the lack of reasonable options to maintain adequate coverage, I ultimately decided to switch to another insurer.

Eric Gee is amazing and attentive. When State Farm canceled my homeowners' insurance, Eric was able…read moreto find me a suitable replacement. He is a terrific person, and very knowledgeable about insurance products offered. If you need help navigating the sometimes tricky SF insurance maze, give him a call and rest assured your insurance is in good hands.

I have been using Eric Gee for all of my insurance needs for many years: auto, home, liability, and…read morelife. I also recommend him to my real estate clients. He is always responsive and helpful. I cannot recommend him enough! Every single person I have referred him to has thanked me for doing so. You will too!!!

Heather Love made what could have been a stressful process (welcoming our first new teen driver!)…read moregenuinely easy. She walked us through adding our son to our policy, setting him up with life insurance to help build his profile, and found ways to bundle our coverage to save money -- all in one delightful conversation. On top of being incredibly knowledgeable, she's patient, funny, and kind, which made a big difference when we had a million questions. Traci's staff is always wonderful, and I'd definitely recommend Heather to anyone.

I can't believe that every time I call, I get a live person! Traci's staff (Alyssa, Beau, and…read moreVicki) are always patient with our questions. And Traci herself is the consummate professional. We have used them for two properties now, and just recently bundled everything with them. I think you will be very happy with their service.

Lifesaver!! So excited that if you are a member you get DMV services. I recently moved to San…read moreFrancisco and didn't update my address with DMV. They sent my registration renewal to my old Concord address. By the time I updated my address on the DMV website and had to wait the three business days to ensure that it went through my car registration had expired. After speaking to the lady with DMV, she told me that I will need to make an appointment (first available was a month and a half later) and pay a late fee. Instead, I decided to walk into AAA and see if I can renew my registration there. I was done in less than five minutes, got my stickers and didn't pay a late fee! The pain-free hassle alone is worth the membership!

Get an appointment or else you'll end up waiting FOREVER! They're super slow here considering the…read morecity demands.

Amazing people to work with. All renewals done on time. All requested paperwork issued timely…read more Great rates and awesome customer service. Definitely would recommend Broad Spectrum Insurance for business or personal insurance needs.

I have never had an issue. I love BUNDY she is great and always advocates for me even after I bug…read moreher with so many questions :) She has even advocated for me with the Department of Auto Insurance when I needed the support /backing of my broker. I have never met Dimitri but don't let Bundy go she is an asset to your team.

Karen Gonzales at Allstate was wonderful to work with. She was prompt, responsive, and incredibly…read morehelpful in walking me through everything. She explained the details clearly, answered all my questions, and made the whole process feel easy and stress-free. It's rare to find someone who is both knowledgeable and genuinely kind. Karen put me completely at ease and made sure I felt confident about my coverage. Highly recommend!

Great caring team of professionals. Carley Gary is outstanding! Provided multiple options for my…read moreinsurance, patiently explained details and I had a new policy same day. Thank you, guys! Highly recommend this company!

Thank you very much Winky. That was one of the best customer service that any insurance agent could…read morepossibly give. Winky provided me with auto insurance quote, and gave me quite affordable premium rate. I'm glad I came here today and met you personally. Thanks for being kind and positive!!

I am having a really horrific experience with this office, particularly Joel Mercado and Vicky…read moreSzeto. After they wrote our policy, the insurance company has made an ambiguous request for a "certification on our roof". After meeting with multiple licensed roofers, we couldn't figure out what "certification" meant and who could provide it. After a long wild goose chase, Joel and team investigated and told us that they have no idea what is needed to comply with the policy the wrote. So even though we have not filed a claim or anything significant has changed, for what appears to be an administrative hurdle, we will need to switch insurance providers. Understanding that brokers don't have control over insurance company decisions, I'd like to think that the value of working a good broker is that they will partner with you in problem solving after they have sold you something -- even if at the end of the answer is that your business needs to go elsewhere. This 100% feels like Winky Wong's office gives you care for the sale, but isn't going to invest time or effort to maintain that after the sale. I would stay away from this office.

We are so lucky that a relative introduced us to Carleen at Wang Insurance. Carleen is wonderful to…read morework with! Professional, responsive, and a problem solver. We had a property that was a challenge to find insurance for and she was able to find some for us. A big thank you to Carleen and The Wang Group!

I made a first-time call today and spoke with Zoe, which was incredibly thoughtful and helpful, and…read moretook the time on the phone to make some excellent suggestions and referrals. Highly recommended!