I own a 2009 Pontiac G6. I come here because I trust what they tell me needs attention and then am given an accurate time of completion! The staff is extremely friendly and helpful! Kudos to Jason and crew! Will recommend them to anyone who needs professional quality help with their auto! read more

I've been bringing my truck here for a couple of years now, and I always get great customer service, always kept in the loop about the service being done, and up to date on the times I've had to drop off and leave to get the work done. Quality work! Thanks for the quick turnaround read more

I'm an Uber driver who needs to keep vehicle costs down in order to make some money, and these guys came thru!! I was driving last night and picked up a piece of metal in my tire. These guys had me repaired and in and out of there in less than 10 minutes. Man I needed that. Thank u so much. Make sure you go see these guys for your vehicle issues and ask for SETH. ! Awesome guys. 5 stars !!!! read more

Made an "appointment" here because they were the closest shop open on a Saturday. I arrive for my "appointment" and was told they'll "try" to get to it that day. They obviously don't know how appointments work. Monday comes and goes and I hear nothing. Tuesday morning I get a call saying they "might get to it" but they'll call when they know more. Tuesday night I get a text link asking to approve $4000 in repairs with no indication of what repairs would address the check engine light. I call and they explain what's needed and I approve the repairs and am told it will be ready by end of Wednesday and they'll call me. Thursday morning I've heard nothing so decide to call and they told me they just finished. This place doesn't honor appointments, takes way too long to diagnose and makes no effort to communicate. I won't go back. *update. Check engine light already came back. Greg from corporate just called offering to remedy the situation, so I'm going back. Will update after they return my car (hopefully in less than 5 days this time). *second update. They promised to fix my car at no additional cost and refund $200 from my initial cost. They fixed it at no cost but I've had to text the guy from corporate multiple times to get the $200 refund. I'm still yet to get the refund they promised and will not update my review until they do. I'm so sick of reminding this company to follow up on their assurances. read more

We had the "check charging system" light come on a Friday night. After researching and calling around, we decided on Caliber Auto Care. We had excellent service and we were so thankful they could fix our car on a Saturday! I really appreciated their digital report with pictures to show you what they are seeing and talking about! Our car was fixed properly and quickly (on a weekend!) and we are very thankful. read more

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Josh Martinez is fantastic! What a great young man! Excellent communication! Great attention to detail! They made me feel at home! read more

Caliber Auto is the best for service provided. I have 5 cars and I trust all of my vehicles to their care. I just had my car repaired from a huge oil leak. The team jumped right in and sought out parts and prepared a detailed quote for work needed along with pricing. They have kept me and my family well taken care of when it comes to our cars. From the moment u are greeted by Hailey or Seth at the desk until the moment u pick up your car u really feel like everyone at Caliber cares. All of the Caliber team is nothing but professional, friendly, kind and they do incredible work on your car. Thanks Hailey u r #1. read more

First class service with a smile. Finally found a shop that knows how to fix HummerH3. They offer a professional printout with pictures showing everything that is wrong with your vehicle. I find this service to be a great tool in 2024. read more

The guys at caliber were great to work with. They were super friendly and got the work done the day after I brought in my vehicle. they were competitive pricing compared to the dealership and were able to get to it a lot faster. Very happy. read more

It pains me to leave this review as we(my wife and I) loved this place and have spent close to 10,000 in car repairs for 3 different cars here. We would also tell everyone about the good experiences we had working with them. All of that changed with the our last repair. We brought in a vehicle that was handling and driving fine, because of a water pump, thermostat, and something with the coolant temp gauge. The first time I attempted to pick up our car it was dirty with grease all over the inside door handles, steering wheel, dash, shifter knob and more. It was a mess, even included leaving a component of the car on the passenger floor board. And that isn't even getting to how all of a sudden I had handling and alignment issues. The second time I tried to pick up my vehicle I still had alignment issue as it was pulling hard to the right and even more damage down to the interior of my car. So I left it again for the then to resolve the issues. I get a phone call a couple days later trying to tell me I may have a bent in my tie rod, or suspension bracket or something, and that the alignment alone is going to cost me $120. They didn't even bother to take responsibility for the other interior damages done to the car. Needles to say they have lost the ongoing business of me and my wife 2 new cars that will need plenty of maintenance over just a couple hundred dollars and the ability to take responsibility. read more

As soon as I arrived someone was there to greet me and get me started. I had an appointment at 10 and they got my car in and up for an alignment very soon after. They are good people and do a great job. This place is worth going to. read more

Great service, fair pricing. Keeps you updated on progress and reviews with customer what is needed. No high pressure sales tactics. Dan M read more

Online booking system is easy. They got me in right at my scheduled time. I always feel like they are listening to me when I tell them what I need and they are never trying to upsell me. It's a great balance between them being the car experts and me needing to make choices about what I can afford for my 12 year old van. In and out in a reasonable time. Great place. read more

Still have a broken truck. This Denise J person has not reached out to fix anything. I wouldn't want anyone to get the impression that since Denise responded that things have been resolved. read more

Caliber Auto Care - Bad work. My exhaust pipe literally just fell off... - Oil Change Stations Near Me - Hurst, Texas

My go to auto shop for life. Won't let anyone else work on or maintenance my vehicles.

Places is a total rip off. Do not take your vehicle there for an alignment. They start doing alignment notice you have some bushings out and you get the bushings changed out and then they want to charge you for another alignment. Total BS. read more

Took a car there that we were considering purchasing . They ran full diagnostics, checked suspension components and determined the car needed significant work. Josh was very sharp and articulated the work needed in terms I could understand. They gained a customer for life. Professional, clean and pretty waiting area. Sort of like the Sewell experience. read more

Great place! I brought my car here for an alignment after two dealers supposedly aligned it and failed to do it properly. They got me in and out without an appointment very quickly, and my car now drives properly like it should. Thanks guys! read more

When I arrived no one greeted me. I had to go find a service person. Then my oil change took over 40 minutes and cost over $75. I will not be back. read more

HORRIBLE EXPERIENCE! Brought my car up here for a few items such as it ocasionally would over heat, and the ac damper was sticking. I left with MORE problems than i came in with! Was adviced during there courtisy inspection my rear diff was slightly leaking. I was approved this fix also only to leave and find out on my way home, they had not adequately filled the diff with enough fluid! They never accepted responsibility and i had to replace the entire rear diff at cost. Not to mention pay a dealership later out of pocket to fix and replace the thermostate they put in my car due to they put the wrong one in which then caused the water pump i was told by moritz to go out due to overheating!! I WOULD RUN! HORRIBLE SERVICE WHICH COST ME OVER 3500 TO FIX THEIR NEGLIGENCE! read more

Thanks again for a job well done!! I love being able to depend on honest people who are also knowledgeable and so incredibly friendly. Thanks again, Chris, Emily and Jason!! read more

They charged me for state inspection but did not load it into the system. After being denied my tags, I had to take it back to the shop so they could re-preform the inspections. Of course they couldn't get it in right away so I had to wait again for services I had already paid for. During the first visit, they recommended several services, in addition to the inspection and oil change I went in for, after I agreed to those services they called 2 hours later and said they didn't have the ability to perform services they recommended. read more

Very quick and kind. The waiting area is so comfortable I almost didn't want to leave! I just needed to get my inspection done to renew my registration, and they were super fast about it. Coffee and cold water supplied plus the hgtv channel. I know it's silly but it's those little things that make a place really nice. read more

Took my Mercedes in for an oil change. Was promptly greeted by the gentleman I spoke to when I called to inquire about their services. Great service and super friendly staff!!! Will definitely come back for future services. Thank you! read more

I had excellent service here from a tech specialist Zeke. I got my oil change and state inspection here, and it only took 30 min, which is fantastic. Also, they just open about one month ago, and the store looks great! read more

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This place is awesome! I hope they keep it up. Very nice setup with quick and friendly service ! They even vacuumed out my car without asking. read more

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I highly recommend going to Caliber for your auto repairs. Josh who runs the front desk there has always treated me great when I bring my car in. He is highly knowledgeable and will answer my questions when it comes to what repairs I need completed and future repairs as well. I will continue to bring my vehicle there to be serviced. read more

Took a rental car in for service and was so impressed by Josh and team that I will be bringing my personal vehicle back when needed. Facility was clean and welcoming. Staff was friendly and helpful. As I sat in the waiting area, I did some ear hustling and noticed that Josh' patience and attention to detail was very consistent. What a relief to know that people and places like this are out there. read more

I love the way they've thought of everything! Something for the kids, something for the women and a great experience for the men! It's a 10 for me! read more

This facility is great. They are professional, knowledgeable and extremely flexible regarding their service appointments. They inspect the major items of your car and send a report to you. I have visited this facility 5 times now and each visit is smooth and the work performed met my expectations. I'll be back. read more

They always take great care of us. We now bring all of our vehicles here for maintenance or state inspection!

Christian Norman was very helpful anytime I've had an issue with my vehicle. Always very quick to find a resolution

I will become a customer for life, especially this location. Josh Martinez welcomed me with a warm smile and great energy and continued it the whole visit. He was so personable. What a great location. Very quick and affordable service as well. read more

Needed a front end alignment on my F350. While checking in everyone was courteous and professional. I received a courtesy ride home and was amazed at how quickly they made the adjustments for the alignment. The waiting room is comfortable and clean. I've been going to the Hurst location for several years. I've also appreciated the updates the service tech will give you while waiting. read more

Josh Martinez is an awesome rep for your company. Quick, efficient, communicative, and pleasant. Customer service and maintenance both excellence. I will NEVER set foot in an NTB again, Caliber is where it's at! read more

Don't pay them for a diagnostic! They don't really check your car, they just eyeball it. I had a whole oil leak, but I didn't tell them because I wanted to see if they were actually checking. Unsurprisingly, they didn't notice a thing. These people guess what could be wrong with your vehicle because they're NOT experienced enough to know. Good mechanics are hard to come by. Listen to the other bad reviews on here, they don't fix the problem. Yet, they have the audacity to charge high amounts for labor as if they're experienced mechanics. Honestly, they deserve $10.00 an hour since they're still learning. read more

I'm glad I came in here to get my front brake pads replaced for 290$. I made an appointment online, and came in. They said it would be about 3 hours, which is fine. They'll get around to it, sounds good. I told them all I wanted to do was replace my front brake pads. Then they decide to do an inspection, and extend the process as much as possible. Some how, some way... this 30minute process to replace front brake pads turned into a 290$ bill. Thank you caliber for the learning experience read more

First time being here, and not only was the place extremely clean and the staff organized, but Chris(The service advisor) was very professional and accommodating. I didnt have an appointment and they still fit me in, they gave me a ride home until car was fixed and then came to pick me up when it was ready. I was able to pay through a link to save time and the receipt was waiting for me in the truck! Carlos was the technician that perfomed the work and he was very knowledgeable and thorough! I would recommend them to anyone in the Mid Cities/Fort Worth area for sure! read more

Bought a used car and they did a free general inspection with pictures and pretty in-depth analysis letting me know (thankfully) that my car is in good shape. They fixed a loose skidplate free of charge as well. Free, tasty coffee helped, too, while I waited. I'll be back. read more

I have had two services here (wife's car-coolant flush) and oil change for my truck. Both services went smoothly. Staff very friendly and waiting area clean and comfortable. Conventional oil change a little pricey when I could have semi-syn and tire rotation at Ford house for same price, but that's on me. read more