I was trying to get a last minute brake job done after failing an inspection. After not being able to get worked into my nearby usual shop, I looked at reviews and found Caliber! They were able to take me right away and able to fixture problem THAT day! They showed and explained all the issues! Truly appreciate that! Will be a loyal customer even though it is out of the way! And bring a Navy mom I love supporting veteran businesses! A win, win! read more

I had another great experience with this business today. I contacted Kyle, one of the lead service managers and informed him that my water in fuel light was on. I further Inquired about approximately how much he would charge for his staff to drain the water. He instantly told me to bring it down and they will drain it at no cost. I showed up about 30 minutes later, The water was drained, and I was out very quickly. The warning light is no longer on. Thank you for another great experience and this is why I continue to come back. read more

Just great. I've taken my car to just about every mechanic shop on 1488 in Magnolia and these guys are on point! I was testing out a new vehicle and wanted a pre-purchase inspection before committing to the buy. Dean, the service manager, got me right in, despite them being very busy. They looked my entire car over for a reasonable price and found a few issues that saved me almost $1000 on the price of the car. They even offered to work with the dealer on getting the repair job done on our new vehicle. Everything was super professional and fast, plus they have an awesome play area for kids which my daughter loved. I'll be back! read more

Very friendly staff and a nice facility... free coffee, WiFi and the Food Network made the wait time enjoyable!

So blown away. I came in here to see how much it would cost and how long I would have to wait to get my tire plugged and instead they took my keys took my car back immediately and fixed it for me completely free of charge. How reassuring and wonderful to know that they are here when, hopefully not, something more serious needs to be fixed in the future!!! Everyone was super friendly it was very clean inside and everyone waiting seem to be in good spirits about the service they were receiving read more

If you're like me, your day of errands includes a couple toddlers tagging along. If that's the case, this is a godsend of a garage. With a play area for the kids and free coffee for the adults, a short wait is like a well deserved mini vacation. Everyone I interacted with was incredibly professional and exceedingly polite. I will return here for sure! read more

Very responsive, timely, helpful and honest. Love the staff and Gail I think that's his name. He kept me updated and comfortable every step of the way. read more

Highly recommend! Everyone was personable, polite & professional. Very efficient & knowledgeable in resolving my car issues. I'll definitely return when I have an issue with my car. read more

I would like to commend the great associates at this auto repair center! The owner of this business must have great regards for his associates, because it is truly reflected in the way they take care of his business in a cordial, friendly and professional manner! I came in 02/26/18 with a air conditioner problem . It was handled very promptly. I would like to give a Big Shout Out to the Tech. to Nathan, Cody,and Monica. These people are your first like of contact with your customers and do a very fine and professional job. I would especially like to commend my Shuttle Driver, Jason! This is a very genuine, caring and thoughtful young man. His care and response to people will serve him well in his chosen career! These people are your Assets. I will tell all my friends and associates about this great experience! Thank you, Robbie Locke read more

After reading their reviews, I decided to have my state inspection & oil change done by Service First. From the moment I walked in, I was greeted by Trinity & asked what brought me in that day. She was SUPER sweet and went over different oils they offered. She estimated my car would be ready between 45mins to an hour. Something I noticed is that they tell their customers to "make yourself at home". They have a Starbucks machine, a fridge filled with water bottles, iPads to play games or watch videos, and a comfy seating area. While I was watching videos, a technician approached me and went over the details of my car with me. They only took 50mins and I was in my car & ready to hit the road again. THANK YOU AGAIN, SERVICE FIRST read more

Christian Brothers damaged my headlight connections and tried charging me more money for something they had already fixed once. Caliber auto care picked up my vehicle from them brought it to their facility fixed it correctly and if it wasn't already amazing they dropped it off at my home when done at no extra charge. I'm blown away! You guys are amazing! customer for life! read more

Great customer service! Colin and his team are excellent!

Best customer service ever ! I went in to get a front-end alignment. They did a full inspection for me and discovered that it was my wheel bearings and hubs that were causing my issue. Kyle Gragg was helpful and worked with me on pricing. My car drives sooo much better now! I'll be back very soon for my brakes and maintenance. I won't go anywhere else for my car repairs ! read more

Great service and customer service!! I'm new to the area and may have found the best local auto repair. This place is clean and very professional. Aaron and Chad helped me a lot while other places referred me to the dealership. read more

2nd time here and Wont be the last. Absolutely love this place. They're very polite, respectful, attentive and fast! Completely different atmosphere from your average auto shop. Id recommend Service First to anyone shopping for car-care. Just go! I promise you will not be disappointed. read more

I was having what I thought was an issue with my truck. They were quick to take a look at it. Turns out there wasn't anything wrong. They didn't charge for their time. Everyone extremely helpful, friendly and professional. I will return for future services. Dean helped me from start to finish and was extremely helpful and kind. read more

The team members working at this location have been servicing my vehicles for the past 3+ years. I have always received top notch service with the most positive and professional attitudes. There work is excellent. I can take my cars anywhere but I choose to come here. Thank you Caliber! read more

Another 5-Star. Called at 5pm on a Friday. They got me right in for an alignment, oil change and state inspection. They carefully reviewed the charges with me before proceeding and applied a coupon that I didn't know about. They came in to the waiting room several times to let me know what was going on and what they were finding. They gave me a printout of my wheel alignment before and after, steered me to a more affordable oil than what I was originally going to buy, and reviewed their findings and recommendations before presenting me with the bill that exactly matched the estimate. Highly recommended. read more

I always give a company an opportunity to fix a problem before I give a review. Had my oil changed and all went well. They did try to up sell me (which they all do), but when I declined, they weren't pushy. The next day I noticed two oil spots in my driveway. I've tried hard to make sure my driveway stays clean and this was frustrating. I called the company and spoke to the manager and he apologized many times and had a technician out to my house within the hour to treat the spots. Good customer service is hard to find. Sometimes companies make mistakes, but it's all about how they fix them when they happen. I will be going back. read more

I can't say enough good things about Caliber. I had taken my care to 2 other places for a noise detection. It was making a rattling sound. No one else seemed to care and just kept saying, they couldn't hear anything. The Caliber technician took the time to ride around with me and listen. He then looked at my car again and found the problem! Thank you for taking the time to listen to me! I will be back!! read more

Incredible. Service First is the perfect name for the company. Very polite, thorough, trustworthy and quick. Can't remember when I've ever seen/heard customers being taken care of so well. Highly recommended. read more

Excellent service at this place and knowledgeable personnel with fast service.

I have used these folks for work on my Cadillac and vintage Mustang. Staff is very knowledgeable and actually work to get the car fixed but do it as economically as possible. Their shuttle service is top notch and their expected timeframe for repairs is always spot on. I don't see myself going to another shop when I have these reputable guys that seem to be able to diagnose and repai all my issues. read more

Fixed my brakes. Did a great job. But most importantly, they were HONEST. Found a piston they thought might need replacing and told me about it and the cost, but after actually getting into the work, they noticed it wasn't the piston that was the problem, it was just clogged brake lines. So, they were honest about it, flushed the brake line and left the piston in place. Everything works great and that little bit of honesty saved me about $300! Will definitely use these guys in the future. read more

Dear friends and neighbors, The overall staff here is so attentive and professional and kept me updated as I waited on my 4 wheel brake repair. Connor was my customer service advisor, who did a fantastic job explaining the repair inspection findings and repair cost estimate of my vehicle. Kudos to Service First...understanding what's needed to build trust with patrons, who are in need of quality car maintenance at competitive prices. I hope your commitment continues to stay laser focused on customer service excellence to separate yourselves from the major automotive repair service companies. Five star performance rating! read more

Today was the first time I visited Service First. I have a 2013 Ford F-150 FX2 with 125K. I usually get my oil changes at a big box super-center. I wanted to take my vehicle somewhere where it will be inspected, but not feel that I am being forced into a hard sell. Service first achieves that. I looked over the vehicle before I went and was prepared with what they might find. They were fairly priced for the oil change and they were fast. They had some findings and it was in line with what I had expected. I needed rear brakes and they did that was well. The visit was real good, fast friendly, knowledgeable, and upfront. I enjoyed my visit. read more

I grew up taking my car to their Spring location & was always impressed with their service. When I moved to Conroe, I have been taking my car to this location & have still been very impressed & it's the only place I want to take my car. It's very quick to get an oil change & they provide service I've never seen elsewhere.... ipads & beverages while you wait! read more

Being new to the area I'm picky about who works on my Jeep for certain things without being over charged. The environment was very welcoming and the manager Tylor was awesome! I went in for a tire rotation and change all my lug nuts because someone tried to steal my tires. One lug nut was stuck on and took awhile. Tylor didn't charge me for the rotation because it took longer than normal. The waiting lounge is very clean and the staff is super welcoming! They have definitely earned my business. read more

Kyle, Billy and the entire team took really good care of me. First class shop. I really appreciate their help in getting my truck ready for a long haul. I will definitely be back. Thanks y'all! read more

Had both my cars inspected here and planned to return for normal maintenance. Was very impressed with the staff and management.

I am really pleased with the service I received there. They have a neat playroom for children, and they made me a cup of coffee while i waited to have my oil changed. I h ad an appointment, and it took around 30 minutes. They checked all of my fluids and even took pictures showing me if they were dirty or not, and checked condition of the tires, air filter, etc. I will definitely be returning, and intend to take my other vehicles there for servicing as well. read more

We've been using Service First since they opened the Magnolia location. So glad I gave them a try. It's been hard to find a trustworthy place to take our vehicles that's not over priced. I would recommend this place to anyone in the area. Great Service from start to finish. read more

One of the BEST places to get your car serviced!!!!! Cody is super nice and very helpful with EVERYTHING!! He makes sure everything goes the way it's supposed to, everyone else there is really nice. I highly recommend this location to everyone and will most definitely be recommending it to ALLL my friends, family and clients. read more

Beware of Service First Automotive on 1488. This is the second time we've had an issue with Service First and ended up having a vehicle repaired elsewhere. This time, we took my wife's vehicle in for service because the air conditioner wasn't blowing cold air. She was told that the air compressor needed to be replaced and quoted over $2000.00 for the repair ( for the "generic" / not manufacturer's part ). I called an actual mechanics shop and was told that was excessive to the tune of $400 to $800. We had Service First reassemble the vehicle without performing the repairs and took it to the other garage. The garage assumed that Service First knew what they were talking about and had already ordered the kit to replace the air compressor and associated parts. We received a call from the other garage today stating that aside from 2 small valves (that are a fraction of the cost of an air compressor) there was absolutely no evidence to indicate that a new air compressor was necessary. I do not recommend this business and I am especially concerned for those that trust their input without verifying it. read more

Talk about customer service. I had a/c condensation leaking inside of my vehicle (not coolant). And the mechanic who helped me was a friendly dude. He was professional, and knew what he was doing. Great customer service! Keep it up read more