Worst experience I have ever had with a repair shop. Lied to me before I had my car towed to them saying they could repair my heater hose without replacing the entire thing. I pointed out there is a repair part just for such a fix. But when the estimate came back it was $1500.00 and included pulling the transmission, which is totally unnecessary. Only two bolts have to come out, not the entire transmission, IF you are replacing the entire assembly. Which doesn't need to be done since only the quick connect was broken on one end of the hose. I'm placing a photo of the completed repair with the $7.00 part from NAPA it took me an hour to install. In addition they quoted $800 to replace the seals in my front differential. This is high in my opinion, but probably what the Mitchell repair manual calls for. I might have paid them to do this repair if they had dealt with me honestly on the heater hose repair. The killer however was the added quote to replace the water pump, claiming it had a worn front bearing which was detected by the fan wobbling. The only problem here is a new AC Delco water pump had been installed just 30 days previously. I checked it after I had the car towed back home. There is ZERO wobble. I don't know if the mechanic who supplied the info for the estimate is crooked or the business in general, but I would not take a push mower to them for a spark plug replacement. I doubt the kids shooting baskets on the service drive could handle it. read more

Caliber Auto Care - Completed repair with $7.00 part from NAPA. Shop wanted $1,500 to fix this problem. - Auto Repair Near Me - McKinney, Texas

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I am new to the McKinney area and was in need of a car care place that would take good care of all of my car needs. I contacted Caliber Auto Care, 2833 Virginia Parkway about a routine vehicle check. I spoke to Steven at the front desk and he was very nice and very informative. It made me immediately feel as if this could be the place and I know my car will be in good hands! I went in the next day and experienced even more great customer service from Austin, John and Joe. My car was immediately taken in and taken care of in a very timely manner. My experience was a very awesome one and I would definitely recommend this place to all my family and friends!!! read more

To the rescue! I wish I can give higher stars for these guys I mean, man I am so blessed and lucky that these guys are here to help. Just not even a week after getting my brand new tires from them :). I must've ran over something and I had a flat. I was stranded on the side of a very major highway. They came and got a tow truck for me . Got me my car and me back to their shop, patched me up and took care of me. I don't know any other company out here that would treat you the way that these guys do. David is the guy you need to reach out to he is definitely one for the record books. read more

I highly recommend this business for automotive repairs. They have done two major repairs for me... the first was replacing my rear end differential that had leaked and destroyed itself... That repair was done swiftly with minimum downtime, and absolutely no aftermath. Currently, they are working on replacing my catalytic converter. They replaced it twice with cost efficient replacement catalytic converters, however, my vehicle will not accept these aftermarket replacements. Now we are searching for OEM catalytic converter in order to complete the repair. They could be a little bit better in proactively, communicating, but they have been excellent in working through to a satisfactory resolution of this issue. read more

David and his team provide the upmost excellent customer service! They are courteous and professional in people getting in and out of there in no time! I will definitely be coming back to this location because of how much they care! Thank you David! read more

We decided to kill some time by getting the oil changed while in the area before grabbing a bite to eat. Very comfortable waiting area (so much so, another customer fell soundly asleep while they waited). The service techs were fast, friendly and thorough! Great play area for the little ones, and the business is pet friendly (which will always win votes from me)! Was it worth $88 for the oil change? I'd say so- they were more efficient than some of the lower priced shops, and the quality of customer service was just as great as the efficiency! If we are in the area we will be happy to use them again for convenient service! read more

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I've brought my car in for general maintenance in the past and have been extremely satisfied. This time I had a check engine light on and had it towed in. After discussing the issue, I was told it would be thoroughly diagnosed that day. I received a text and phone call that the thermostat and hoses needed to be replaced. I was expecting to pick up the car the next day. I got a call that further inspection showed a crack in the radiator and it was leaking coolant. I would've thought that should've been part of the thorough diagnosis. I had to wait one more day for the parts to come in and be repaired. Luckily, I reserved a rental for 2 days. read more

Professional ambience an interaction with mechanics and office staff. I felt very confident and what they were telling me needed to be done to my car for the 100,000 mile check up. My husband had checked in the maintenance book of the car and everything was according to what was needed no one tried to sell me anything I didn't need and it was done in a timely manner, thoroughly enjoyed my visit. Would highly recommend it to everyone who needs a good mechanical experience. read more

1/3/21: Blake reached out to me shortly after my last post to apologize and take accountability for the shop's work. Can't tell if it was an oversight last time or if it was an act ofa malicious intent, but Blake offered to make it right. Time will tell if I continue coming here or not, but for the time being, Blake has at least made the effort to correct the wrongdoing. read more

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State inspection here today. Fast, friendly service. Have brought my car here for the past 3+ years for brake work and other maintenance. Always found them to be honest and reliable. Explain everything clearly, make good recommendations. Do not overcharge either. Definitely recommend! read more

Sent my assistant to get oil changed, tires rotated, fluids topped off and state inspection and the guy was clueless. Even called me to verify what I wanted done so I repeated everything and fluids didn't get topped off and state inspection didn't get done. My poor assistant is foreign so when I sent her in with a clear list it should've been a piece of cake. But obviously it wasn't. Everything else was fine though and their prices are fair. Go if you want but don't expect red carpet. Reply: I will absolutely contact them! Thank you! I worked in this industry for years and know the ins and outs. My husband's car was the one y'all serviced and he's so busy that still to this day he has no wiper fluid. I hope to swing by to have this rectified. read more

Seems the nearly $100 I was charged for an oil change was a rip off. I was told the oil has sky rocketed but I just found out my associate in MA just his oil changed a valvoline center and spent under $40 You will never see me again caliber read more

Great experience 3 times now. Oil Change and inspections for both vehicles. Lobby is awesome, comfortable furniture, high end free coffee, (mocha/latte/cappuccino machine), free bottled water, and the staff is super friendly and the facility is very clean. Great service. read more

The personnel here is always top notch and they know me by name. Quality of mechanical service has been excellent for me and very fair prices. Austin and Tyson are so great to work with as service advisors. I bring 4 cars here for service and I won't go anywhere else. read more

BEWARE! Do not go here. My ins company towed our truck here for repairs, and it had been literally hell. We specifically told them we needed Toyota parts so we did not void our warranty. We would assure us we were getting Toyota parts when we get the quote from insurance that they were using non-OEM parts. THEY ARE NOT TRUSTWORTHY! To make matters worse, we go pick up our truck to take it elsewhere... and they scratched the door. This isn't a scuff that can simply be buffed out. This is in the clear coat. Steven apologized and said he would see what needed to be done. The manager, Jeff Thames... told us he wasn't doing anything for us because we can't prove they did it. DO NOT TAKE YOUR VEHICLE HERE! read more

Caliber Auto Care - Deep scratch that can't be buffed out - Auto Repair Near Me - McKinney, Texas

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Nice , air conditioned waiting area . This place has a play ground for active kids like mine . A water /coffee and tea area to hydrate and caffeinate. Oil prices have gone up everywhere but this place is a nice touch with the nice decor and play area so the kids can leave you in peace while you get your car serviced . It's a good drive but I'd say it's worth it . read more

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I was all for this place after taking my truck there one morning after I found a bolt in the tire. They got me in and out and did so for free. So I told my wife to take her car there when she had a tie rod issue. That's when I stopped being a fan of this place. We were quoted close to $500 to replace tie rods and get an alignment. Took it to another shop we have used in the past and got everything done for less than half of that! $230 to be exact. So I will not be going back to this place. I even gave a shout out on facebook after the great experience the first time so I am really disappointed. read more

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got a lot of stuff done here . Quality of work is ok. Poor on price estimates , over charging , poor customer care . Lost me and my husband as valuable customers today. 2 tires, brake flush - $890 !!!!! read more

Took truck in to look at transmission because I think it needed to be repaired but when they finally got to it at the end of the day they said that the transmission was fine but they gave me a list of stuff that needed to be serviced or fixed instead I still think I have problems with transmission so I am going to get it checked out at a transmission place. And if there is something wrong with it I will be going to get my money back that they charged me for diagnostic. read more

Never had bad service. Everyone is always nice, helpful, and knowledgeable about their service. Have seen them from cars where they had to give me bad news to cars where they could put my mind at ease and they've never done me wrong. They also offer rides if your car needs work and can't get where u need to ( within reasonable distance I'm sure, but they've taken me 20 miles before !) totally worth giving them a try read more

excellent service, kept up to speed with every process and got my car back to me the same day. Will definitely use them again.

If I could I'd use negative stars!!!!!! It's been almost 8 months since my sub was brought to them and serviced 2-3 times for the same thing!!! Technically I shouldn't have paid for anything!!!! They messed up my electrical and fried parts they were replacing for my back hatch. They paid for the new parts but extended the time they kept my vehicle. On top of that I paid full price for partial service, the back hatch doesn't stay open so we have to hold it up or use something to prop it open. They were supposed to order the other hydraulic pump and every time I've called the manager gives me the run around. I still will be calling them to get my part replaced since I paid full price for partial work done. read more

I went here today for the first time for a standard oil & filter change on my F150. I was really impressed. The place was extremely clean. Everyone was friendly, courteous. Prices were in line with market (and very reasonable with the yelp coupon!). Definitely will be using them going forward for all our car maintenance activites! read more

They did a great job doing an oil change and making sure everything is in good condition with my car. The location is great, a walk to the park isn't far if you have to wait for a while with kids. The place is really clean and the people are friendly and professional. My car, most importantly, was in good hands. Pictures were taken and a report was sent to me with recommendations on what needs to be done to maintain the vehicle. I will be returning for oil changes, and will look forward to it. read more

Caliber Auto Care - Waiting area - Auto Repair Near Me - McKinney, Texas

First time visit for vehicle inspection and possible service. I walked away with No Bill...thinks we're in good shape, and was told to "come back when your car needs some work." Now that's honest! No sales pitch. Just reliable and trustworthy service. Beautiful facility, great waiting area, shuttle service, and exceptionally friendly staff. I will definitely be back! read more

Had a few issues but they made it right for now. First visit lights ok. Went for oil leak and 4 lights out. Oil is also still leaking after diagnosis and fix. read more

My first visit to Caliber to have some repairs made on my vehicle at its location (2830 Virginia Pkwy, McKinney, TX 75071) went quite well, with Tyson Jenkins being the service advisor for all repairs. However, my recent repairs proved to be a much different experience in that I had to take my vehicle back to Caliber on at least three or four occasions to either address repair issues that I believe were substandard and/or carelessness around how the repairs were made. For example, Caliber replaced my rear brakes, which included left and right rotor replacements. Perhaps a couple of weeks later, I discovered that my emergency brake would no longer engage, and so I had to take it back and have Caliber fix it. Not to my surprise, Caliber inherently denied having anything to do with the emergency brake failure, blaming it on a screw underneath the center console that secured a wire connected to the emergency brake. Caliber explained that the wire, which ran from the emergency braking system located adjacent to the rear brakes and rotors that it replaced, ran from the back of the vehicle up to and beneath the center console and then finally connected to the manual emergency brake pedal. Caliber stated that over time, the screw had physically backed itself out and weakened the holding strength of the wire, causing the emergency brake failure. However, the manufacturer of my vehicle stated that whenever the rear brakes and rotors are changed, there is a strong possibility that the holding strength of the emergency brake wire could be compromised due to its close proximity to the main rear braking system. Also, I noted that after Caliber fixed the emergency brake, my vehicle had oil residue all over the steering wheel, on its light-colored interior fabric that encompassed the rubber door seal on the driver side, the back seats, as well as the center console itself, which was covered in oil residue. Needless to say, I had to take my vehicle back to Caliber so that they could reset the molding (or fascia) that sits on top of the center console around the gearshift as it was not properly aligned after removing it to address the emergency brake failure. One of Caliber's mechanics jokingly stated to me that he heard I was a "perfectionist," which I didn't find amusing considering the circumstances, but nevertheless entertained the comment to lighten the anxiety around the young mechanic's lack of attention to detail. Likewise, I discovered that just beneath the speaker located on the driver side, a fresh gouge had been made that wasn't there in recent days prior to taking my vehicle back to Caliber. I can't say whether or not Caliber had actually gouged my door panel, but somehow the gouge mysteriously appeared there. Following the brake repair at the same shop, I allowed Caliber to put on some control arms and struts to address some suspension issues. Due to the degraded quality of the ride, it prompted me to address the matter with Tyson. I learned from Tyson that Caliber's mechanic had actually put the wrong struts on, ultimately causing my vehicle to ride significantly rougher. Therefore, I had to go back and have Caliber's mechanic put the right struts on. Over a period of several months, Caliber collected more than $7,000.00 (USD) to repair my vehicle, and both the quality of work and findings around how the cosmetic features of my vehicle had been treated left me frustrated and with a lot less confidence that Caliber had lived up to the standards the company has set for itself relative to customer service and quality of workmanship. All things considered, I'm not happy with the amount of money collected from me and the service provided at the Caliber location cited above. read more

Caliber Auto Care - Fresh gouge in driver side door panel beneath speaker. - Auto Repair Near Me - McKinney, Texas

We were on a family trip 250 miles from home when the transmission completely crapped out on our SUV. While we were waiting for the tow truck we were searching the web for nearby repair shops. Caliber was the closest and had good reviews, so all we could do is pray for the best. Talk about an answered prayer. From day 1, Steven, our Service Advisor, was on top of it. He did all the haggling with our extended warranty company, and got us in a rental at an awesome rate. He even checked in on his day off to make sure the repairs were on schedule and we were ok. If I didn't live four hours away, Caliber Auto would be my go-to shop for all auto repairs and maintenance. read more

I took my 2011 Cadillac SRX in for a known low beam issue. They ruled out a wiring issue that I was told could be the problem by another shop, so I ordered new led bulbs which they installed for a very reasonable cost and also didn't charge me diagnostic fee. They are professional, friendly and knowledgeable and the waiting area is very clean. Don't hesitate to take your car here! read more

It's so nice to go to a shop where you know they'll be honest and fair. I've taken both my cars to Caliber on more than one occasion and I have been met with professionalism, honesty and expertise. They may not always tell me what I want to hear but I have no doubt they are upfront, honest and operating with integrity. The prices are competitive and the experience is superlative. If it's time for maintenance - Caliber is where I'll go. read more

Twice now my 2 VWs fell victim to having the wiring harnesses chewed on and the VW dealership wanted $1300+ for a full harness replacement. But I was able to take the car(s) here and get it done for $1000 less each time. Critters eating wires really sucks, and it's something when it happens it sucks to pay for. But Caliber is there to help and won't take you to the cleaners for it. read more

This is my 2nd time here. The customer service is outstanding and shout out to Steven at the front desk as he does a great job! So far, so good and I'll be coming back here for future work and maintenance of my car. Another plus is the place is so clean! read more

I really wanted to leave this place a good review. When I first started coming to them they gained my customer loyalty by their friendliness, clean shop, and they would text you an invoice that would have live updates with pictures and estimates. Then a change in ownership happened and the texts and communication stopped. I would never hear from them on what was being done, or estimates. I would have to call in to ask what is happening now. I drive an older car, so I get that it's not an easy car to service, but they held on to my car for over a week and instead of saying it was over their head, and that they couldn't fix it, they lied to me and held on to my car. Every time I called I got a different story, and no one seemed to know what was happening. They gave me the run around, and wasted a whole week, and I had no car. When I called to ask for an update, I was rudely told just come pick up the car. No one even told me that they had given up and couldn't help me or any reason why or what happened. The last I had heard was that a part was being ordered, but they lied about that, the status, costs, and what was even wrong with my car. When I did get my car back, it was not even put back together, exposed wires and the fuse panel cover wasn't even on, it was returned to me in worse condition. I have never been more disappointed. They should have been honest from the start and said they were not able to fix my car. Only two people that worked there should be given any kind of praise and recognition, because they really sincerely tried to be honest and helpful. So thank you to Tallin and Matt, you both were caring and understanding, and I thank you for trying to help me out. read more

We live out of state but have family in the McKinney area. There have been two occasions in the last two years where we were in McKinney for a short visit and ended up needing Caliber's services. Both times, they were able to take us on short notice and did the work in a timely fashion. Really helpful. read more

I was very well taken care here at Caliber. From the warm greeting received when coming in the door to the extra touch in leaving me a thank you note in the car- I felt super special and appreciated. thank you!! I will be back with other cars. read more

I've been meaning to write this review for a while now. We brought my sons Honda here a few months back to see about fixing the sunroof (it was stuck open), the dealership (here in mckinney) wanted to charge us almost $500 just to close it, and $1500 to actually fix it. Service First not only FIXED it for HALF off, they got the part in, installed and good to go the very next day! (the dealer had his car for 3 days just to diagnose it). We have since brought our other 2 vehicles here for inspection and oil changes with incredible customer service. Our daughter also on our recommendation brought hers here to be serviced and raves about the friendly staff and customer service! This place seems honest, they are very friendly and reliable, so I highly recommend them! We will never take our car back to Honda for any kind of service again! read more

I typically don't leave reviews but I was compelled to do so as the service and the facility was, by far, exceptional. Although we were only getting our tires checked due to the TPMS service light kept coming on, we felt like we were being serviced at a Sewell dealership. This was our first experience but I'm sure it wont be our last. Hats off to the service team and the front desk personnel. read more

Recently, having moved from out of state, I was having a rough day trying to navigate the licensing of a new vehicle. I came to Service First for an inspection and they did so much more than just provide the basic inspection service. They were friendly, asked questions just to get to know me a little, and offered me beverages with a cool, clean place to sit and gather my thoughts. They cleaned old stickers off my windshield and did other little extras like that at no charge and just to be kind. I have been to a couple of inspection places in the area, and this place was hands down the cleanest and friendliest I have found. The waiting area is very nice. Not only did they do the inspection, but they turned around a frustrating day and made it so much better. I am grateful to them and will not only use Service First but also recommend them to friends. read more

The cleanest mechanic shop you will ever go to. The waiting area feels like a hotel lobby. They are dog friendly and kid friendly. You'll never want to go to another mechanic ever read more

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absolutely horrible service took them 8 days to change the brakes and a trans cooler line. I called multiple times to never get a true update on my car and then was told they would call me back on 4 different phone calls and never heard anything. Unprofessional on so many levels with some of the poorest communication I've ever had to deal with as a customer read more