I'm extremely disappointed with the service at Discount Tire. I've been here for over two hours, and somehow three people have been serviced ahead of me, including two walk-ins who arrived after I did and were finished before me. When I asked the service advisor about it, I was told the order was based on walk-ins versus appointments, but that explanation clearly doesn't match what's actually happening on the floor. To make matters worse, I purchased the tire warranty package, which you would think would mean at least a reasonable level of priority or customer consideration. Instead, I've been left sitting here watching other customers come and go while my vehicle hasn't even been addressed. Customer service and communication here are extremely poor. If the system is appointments first, follow it. If it's first-come, first-served, then follow that. But the current process feels completely arbitrary and frustrating for customers who are trying to be patient. Honestly, I would recommend going to Firestone, which is literally one building before this location, if you want faster service and better customer treatment. After today's experience, I won't be returning to Discount Tire. read more

Don't worry you'll sit for 3 maybe 4 possibly even 5 hrs after you just bought 2.5k worth of tires from them. Ridiculous.... read more

I had an incident where two of my tires were sliced open at the same time. I got towed to the Discount Tire at 1905 N Central Expy McKinney, TX 75070. The inside staff looked over the tires and said they'd replace both of the under warranty without a problem. I was able to talk to the Service Technician and he treated my car like it was a Maserati even though it's a 26 year old junker. Regardless, it's my everday and only driver, one owner car! I worry about other places that don't take my car seriously because of it age, 283,000 miles, looks and condition. But this Discount Tire took care of me. It was a pleasant surprise. Not all locations are the same but I'll be back to this one. I've been with Discount Tire for over 20 years. Thank you Discount Tire in McKinney, Texas on the westside of Hwy 75. read more

There are a very few businesses that have went out of their way to serve this customer as much as Discount Tire has, across many locations in a couple of states, even. So, really, a lot of what I have to say about this location can apply to the entire chain (at least the ones I've visited), and honestly, it's clear that this chain truly, truly puts the customer first, and I will go out of my way to shop there, literally. If there's one knock on the company, it's one that I've all but forgotten, and it's the wait time that can happen if you come in during busy times. But that's the way of the world. When you're a popular business, performing a service that's time consuming, it's going to happen. The reason I say it's all but forgotten, though, is because a while back, they implemented an online scheduling system where one can pick a time to come on based on the service you need. Upon coming in at the prescribed time, the team will get you going as soon as possible, and even if you have to wait, the waiting areas, while not lush and ornate, are clean, functional, and laid out to where you can always hear the staff when they call you. This location, I'll confess, is not the easiest to get in and out of, but that's not their fault, it's just the geography. They do make the best of the access, with signage that directs customers to keep things flowing. One of the best features, again, available at most locations, is the "Tire Check", where you can just get in a (typically short) line, drive up, and get your tires' inflation corrected, including a report on your tires sent as a text or e-mail. Sure, this is not completely altruistic - they'll be quick to suggest a sale if your tread is getting low, but you need to know that anyway, plus, they'll get you in for a repair if you have a nail or some other hidden issue. It's a wonderful service. Bottom line, Discount Tire is a great company and this location is a good example of the brand, if not one of the newest and shiniest (though, as of late 2024, they are in fact renovating the location, so it may be new by the time you see this). It's my go to, for sure. read more

They took pity on me (father of the 'me' channel on Youtube.) @warrenjinks1944 My tires were so rotten. . . I live in an '06 Honda Odyssey. - like it -been living that way for years Their founder wanted any 80 yesr old to feel safer when he left the place so they GAVE me three brand new tires and made it possible to buy the fourth at cost ($80) later.. - NOW- I'm not poor, just broke all the time living on $1036/mo. Soc. Security These days I'm a Doordasher with over 2000 deliveries..... I drove away smiling that day. - won't need tires for a very long time. Thanks, Discount Tire for being too good to me........ -Warren Jinks- -wTw- read more

Discount tire as a whole company- great service overall. However, this location is definitely understaffed. There is ALWAYS a line out the door with one person working the counter. Regardless of appointment time, you will still wait in line. I've been here multiple times in the last month & the long line is always the same. read more

Discount Tire - Long line every dang time. - Tires Near Me - Mckinney, Texas

I bought a tire from a location in San Diego, I called the location in "Eldorado" here in McKinney to order the rim but since they were far from where I am living I asked if it could be delivered to the closest location on "380" and they told me no. I called the location on "380" then to order the rim and now they told me they don't have access to the same system as the other store, I called the "Eldorado" location again asking them to share my tire information with the "380" store then, now whoever picked up the phone said they didn't have access to it and no one in the store had access to it either. This was the worse customer service I have had in a long time, a bunch of useless people behind the phone doing little to nothing to help me do something as simple as ordering a rim for my tire. If it was not cheap to get services there I would never go back, but I guess that is how this goes, they make it cheap and serve terrible customer service. read more

Great service. Had an appointment which made it very easy. Tires were a great price and good quality. Definitely will use them again.

Today I stopped by to get some air in my tires as the recent freeze deflated them a bit. I had first stopped at the one in Prosper off 380 but their air machine was down. Drove over to this location and encountered a line. No worries though because they ran the line efficiently and I was in and out in no time. I only needed one tire that had caused the alarm in my car to go off, however they saw that my tires require 36 psi, and so they were nice enough to fill all four of my tires. They were also nice enough to let me know that my tire treads were still great as well. Thank you Discount tire and to the team who made the line and wait to seamlessly. read more

Came here for a free air check (September 2025 at the location at 1905 N Central Expy in McKinney), was told (by a new-to-me employee) that all four tires registered at 35 psi (the correct level). Shortly thereafter, driving around, something felt off, so I went back (same day, same location) and asked for the tires to be checked again. He (same employee) checked the tires again and said, well, two of them are coming up at 30 psi and the other two are at 35. "Ok, can you fill the two up for me?" "Sure thing." He did his thing and I left. Very next day, something still felt off. I stopped at a QuikTrip and measured all four tires myself: 28, 30, 25 and 22 psi! (Used QT's free air to fill up all four tires.) So either the Discount Tire employee LIED about the psi on all four tires, or all four tires lost THAT MUCH air pressure in less than twenty-four hours! And, he didn't air them up at all! I expect Discount Tire to "air up" my tires when I go through their "free" drive thru, not just check them, and especially not to LIE about the levels or airing them up! I'm not going here again! read more

My wife needed new tires for her Honda. On June 29th, we found the tires online at Discount Tire with a $75 mail-in rebate offer if purchased by June 30th. We bought them that day and scheduled the earliest available appointment--a week later. A few days before the appointment, my wife called to confirm everything: the appointment, the tires, the rebate. She was told all was good. She shows up for her 8:30 a.m. appointment--and of course, they only have three of the four tires in stock. She's then pushed into upgrading to a "better" tire that they'll sell her for the same price as the ones we originally ordered--except now without the rebate. Under pressure and short on time, she agrees. But when she gets home, we check and see there's an $80 instant discount on the new tires-- So in the end, we actually paid a bit more than we would have with the original rebate offer. It's not the money--it's the misleading tactics, the broken commitment, and poor communication. Why say the tires were in stock when they weren't? Why not call us the day before? Why make a customer wait a week and show up only to find out they've wasted their time and are forced to make a quick decision? It's like that Seinfeld rental car scene: "You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part." We've bought tires from Discount Tire for years, but this is the second disappointing experience recently. It's clear it's time to start looking elsewhere. read more

I came in after my tire blow out on the highway. and Kenny took care of me he helped me with not just that one but 2 other tires that were about to go out as well. The service was quick, friendly and all around a blessing! read more

Horrible. I do not plan to ever come to this location. They lost my key to my lugs. I had to go back four times for them to finally get it right. Unbelievable!, just total incompetence read more

I have been buying tires from Discount Tire since the '80s. Never had a bad experience or any significant issues. Always great service and best prices. If you take advantage of their tire rotation schedule, free tire inflation service and don't drive like an idiot, your tires will last a long time. read more

Even with an appointment you do not get priority. You have to wait in line behind the walk ins. The other McKinney location next to Noodle Wave gives you priority if you made an appointment and you get to the front of the line. It was packed at the other location and I was in and out in 20 minutes. What's the point of an appointment? read more

Discount Tire - Tires Near Me - Mckinney, Texas

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terrible experience coming here. i went to get a new tire from this garbage pile of a place. 1 i called to see when i came into get that new tire and they said it was in April and i pulled my bank statement up and found i went in December. so lie number 1. this new tire they just put on in December was up on backwards and I didn't even notice until today. I had a nail in my tire this morning and took my car to Walmart and the technician said the tire was put on backwards... I called this joke of a business back up and told them whoever put this tire on, put it on backwards. they proceeded to tell me the tire was it's not "asymmetrical" and there is no right or wrong way to put it on. they put on Arizonian Silver Edition. check your tires when yall come here. read more

1905 N Central Expy Mckinney, TX 75070 -- As a long-time loyal customer of this location, you would think that they would have let me know there was a remodel going on when I made the appointment, but NO! I even checked the box that said I would be waiting there while the work was done. No wonder it was so easy to find an open appointment. I get there only to find out I'm to stay in my car until they're ready and then go into a very tiny trailer to wait. I told them I would pass and left. I will never go back to this location, and I suggest you stay away from it, too. Very bad management! read more

Scam, I have purchased tires for three different cars from this Mckinney location. On four different occasions I have had a flat from construction going on in my area. On three out of four trips to the store they state they need to replace the tire. All four times the tires were still close to new. After I state no, because it's just a nail. They are able to fix it with no issue. I will not purchase from them again. read more

Definite 5 Star Service. Shane was very responsive and efficient in quickly locating the tires I needed that they did not have in stock and scheduled my appointment. Damien quickly got me entered into their system with an expected time of completion. The techs took care of the work and cleaned things up correctly. read more

Whomever said supply chain issues don't exist... well, they lied. Tires and disposal fees have went up dramatically. Whatever the cost is of your tire, tack on an extra $120 PER tire for fees. Customer service was great! Know if you've had a tire issue, 40 other people have had tire issues at the same time, so be prepared to wait. read more

I brought in my car with one of the tires losing air pressure very slowly. They found out a nail on the tire and patched everything for free of charge!! They even finished the work within the quoted time!! They have coffee and water available in the waiting lounge, which is an additional plus. I will definitely return to this place for any tire needs. read more

I love that Discount tire is a chain and seems to be located everywhere. I love the friendly staff, and reasonable prices, the non-popular locations don't really seem to have a long line or wait time. I love this location, especially with these low profile tires I seem to be in the "fill up my tire with air" line every couple of weeks! They will fill you up for free and you don't even have to get out of your car. Call ahead to order your high profile run flat tires, they never have them in stock however they can get them in the same day from their warehouse. read more

Have always had stellar experience here. Customer service team and management bust their butts to ensure quality and efficient service despite being one of the most trafficked locations in the area. Yes you will sometimes have to wait a bit for your tires to come in, but they go out of their way to get you taken care of from the moment you step into the lobby. If you're worried about it taking a long time, try a different location instead of taking it out on staff, because these people are doing the best they can with an insane amount of customers. Love the remodel too!! read more

I came in for a tire rotation and balance, I was told no more than 2 hrs. Well 2 hrs later my car was still in the same spot I asked about they say oh we're busy today. I seen car come and go after I got there. I will never come back. read more

I unfortunately had a minor accident and popped both my tires. They got me in in no time and replaced the tires. I felt a little frazzled and Jacob explained next steps thoroughly and laid out my best options. Got both tires replaced and rotated in about an hour. Good as new. Thanks so much for 5 star service! read more

Kai & Josh were awesome. had a flat tire on my wife's car. I brought it in & they fixed it right away, no charge. Ive used Discoubt Tire for years & their service and attitude is spot-on. Always good peopke to work with regardless of which location you use. don't buy tires anywhere else! read more

I dont trust my truck to discount tire anymore. i have been there 2 times and both times i had to comeback because the service wasn't done properly. Go to your local tire shop. read more

I came in to rotate my tires, and they entirely attempted to take advantage of me based on my age. They advised that I come back to get my tires rotated in a month, and buy two completely new front tires in the process. When I questioned this, the two men stood by their statement with certainty. My car is a year old... Unfortunate that businesses like these capitalize on unknowing consumers. Will not be returning. read more

Came in first thing this morning. A few cars ahead of me but ready and optimistic. After charging my $700 dollars for the tires I am given a promise of completion time of 9:40am and in bay time of 8:40am. But the sales man says should be done much sooner. A little after 9:30am a man named Chris comes up to me and says, "you probably noticed your car isn't in yet. We were short 1 of the 4 times and have someone bringing it from Prosper location it should be here shortly." I asked how long, and was told it should be here anytime. After sitting and waiting tell about 10:10 I notice my car is still not in a both and go to talk to more people. They assure me it's here and they are about to start. As they move in it I go outside and watch the work. 2 guys start changing my tires. 1 hits my mirror with a jack and leaves it up agaisnt it. But it's taped and didn't "damage" anythjng. Then they go to let the car down and smash the truck in the bay next to mine with a jacks handle. It didn't look like it did damage though. They pull my car out and I asked if they checked my spare tires air pressure, which I was told they didn't and the guy walked away. I get in the car and see my tire pressure warning light is on now and the mileage on my receipt is wrong. I go back in, I'm told the light is blinking but it should stop (it has not stoped and still shows I have a flat tire. I will attempt to go back in. But I can already tell you they are going to try and charge me more.) and for the mileage on my receipt they tried printing a tire inspection sheet with the correct miles but I said this wouldn't work as it isn't clear when I purchased the tires and will effect my warranty. After the manager throwing a fit at me about how hard he is working and how he personally went to work on my car so it would be ready fast (I watched. He did NOT). They have to "refund" my purchase and ring me out again. Needless to say my account now has $1400 pulled from it. I was written up for being late to work and forced to use half a day of PTO. And after all that I still have to go back to get my tire sensor fixed which no telling what they will try to charge me for. I have taken 3 of my vehicles to this location and yes the wait is normally crazy. But today tops the cake. I can't in good faith tell people to come to this location. read more

I got a free tire rotation from them. The staff was friendly. Looks like a good business.

After purchasing 4 tires, I received terrible customer service at the 2151 E University Dr Prosper,TX location. My vehicle was returned to me with a broken window, and the store manager, Bobby, stated they were not liable. He was very rude and condescending. I am shocked at their audacity and flagrant negligence. Unfortunately, I no longer trust Discount Tire with my vehicles, and will never pay for their services again Cynthia read more

Heading out of town on a long roadtrip when we discovered a leak. Stopped by Discount Tire there off 380/75 and we were taken care of with excellent and courteous service. We appreciate Austin and Jacob so very much. read more

I appreciate discount tire for taking in customers until they close their door at closing time. They often stay late to accommodate the folks who work until 5 and cant get there until 5:30 (when they close at 6 on weekdays). This location is typically busy. Also open on Saturday until 5, vote closed on Sunday. I've been getting my tires here forever. If your tires need replacing before the mileage guaranteed on the tires you buy, the will discount the next set by the unused milage. Ex: i bought tires that were supposed to last 65k miles. I only went 55k miles before they were bald. They took 10k miles worth of cost on my new tires. read more

Discount Tire - Tires Near Me - Mckinney, Texas

I bought snow tires from Discount. I wanted TPMS sensors included. Well this job was handled by Tweedle Dee and Tweedle Dumb. Over a 1.5 months. 6 visits to the store. over 8 hours sitting in the store. Three different sets of sensors. They can't get them to work and don't know which ones they actually need. At one point they told me I had to go to the Toyota Dealership because they had the right programming tool. The dealership charged me $85 dollars to dismount a tire and show me a picture of the aftermarket sensor in the wheel that is the wrong one for the car. Said I needed to go back to Discount and try again. Discount ordered a different set of "Supposedly the right Toyota Sensors". but they couldn't get those to work either. But they didn't actually put them in the tires and drive the car like the instructions say. Now they want me to go to the Toyota dealer which wants a $200 service fee (Plus sensor costs) to unmount the tires and install the right ones. They clearly have no idea what they are doing. And I'm out $85 and don't have sensors. read more

I used this particular location for my family cars. Today's experience was horrible. I ordered 2 tires yesterday and someone was supposed to call me right away which never happened. I totally get that if you're busy and forget. Today I took my car in. The guy who I was checking in with said my 2back tires are low and showed me the chart of air pressure. He didn't ask me what I need to do. I asked him if they're running a special on 4 tires. He didn't answer my question and made me more confused. He even yelled at me "no ma'am, you're not buying 4tires!!! I tried to ask him when I need to pay the other 2 tires. He looked at me they're not here. OMG, this guy wasn't explaining to me at all. This place is no longer getting my business. So shame! read more

Bought tires for my car that are very expensive. This is the second time now. They are super fast very courteous and friendly! I highly recommend this place. I'll be back in another few months. read more

I have used this location over the last 10 years with numerous cars. Every time, they have been consistently great. Professional people even when busy. Their prices are competitive and the employees are helpful with making decisions. They work quickly but correctly and have a clean waiting room and offer numerous brands of tires so you can have options for pricing. I can make an appointment online and get in within a day. read more

Scheduled a week in advance to get new tires. And hour before my appointment, they call to say they don't have the tires....... Obviously mad, had to go somewhere else overall and pay more than I would've. read more

Never go to this place, I had a nail in my tired they try to sell me new tires telling me it was not repairable , $1400 for new tires , when down the street $10 for the repair, reap off read more

I could not find an appt available but called and talked to Austin about my tire that went flat. It held air and he said to come and they fixed the nail hole in my tire in less than an hour. It was a tire they did not sell me and yet they charged me nothing. Shout out to Cesar too for his customer service too. read more

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