Responsive via phone & text. Kept me updated about arrival time. Explained the process well.read more

Great pricing! Mike has done quite a few repairs for us over the years. Very honest business, he…read morelooked at a few chips on a car we purchased and told me they were previously repaired and didn't need service. Highly recommend!

Fantastic service! Jim and Robert kept me in the loop on the repairs. They were easy to reach and…read morecommunicated everything clearly. Friendly staff all around - reception (Dee, I think was her name), the gentleman covering for her lunch, Jim, and Robert. They made getting my car back to me as quickly as possible a priority. Hopefully, I don't need collision services again, but will choose them if I ever do. I highly recommend this location to anyone needing collision repairs!

New management is amazing. Matt went above and beyond Very knowledgeable Explained everything…read morethat was happening with my car and saved me some money along the way. I think the bad reviews are coming from the glass department which is separate

Great guys, did my 1964 Chevy truck windshield. Came out…read moreto me, did a nice job, at the price they quoted, you cant ask for more than that. Don't be afraid to use Allegro, they did me right!

Could be better other than those 2 damages. Glass itself…read morewas 180$ they made 100$ off me. So I'm not mad considering it was 2 man job. However. Please continue what you're doing for Aurora. Please get better. I won't press charges. But please lmk if you can fix the trim atleast. Other than that GOOD JOB. To say the least. Have a good day.

After some initial confusion, the GM of this location personally reached out to extend her help and…read morean apology on a miscommunication that arose. It was followed with a great repair to my vehicle that was in for service with a dent in the rear lift door. Enterprise rental picked me up from this location and I was able to drop the rental off at Gerber once I picked up my repaired vehicle. This was coordinated by the staff at Gerber. Front desk agent was pleasant. All in all, I had a positive experience with the service and team at Gerber and would use and recommend their services as I have in the past.

Oswego Illinois location. Insurance recommended Gerber in…read moreOswego Il to replace windshield. Not only is the glass wavy and hard to see through, but they didn't calibrate the lane assist. That's not the worst part. They left black sealant all over interior, hood and fenders, damaged paint, tore headliner, (I have GPS on car) beat the snot out of it warping the brake rotors, all together they did $8113 in damage. I have an appointment at the dealership to have their windshield taken out and the correct one put in and a reputable body shop that's going to fix it properly. I wouldn't recommend Gerber Oswego Illinois.

Had a work order put in this morning, received confirmation and a copy of the work order and a tech…read morenever showed. I called the store and was assured a tech would still be out even if it was after the window of time they gave me. Ok- cool. No problem. Then the Rep put me on hold to get ahold of the tech only to get back on the line and tell me a tech was never sent out for my work order and it's now too late in the day to have someone come out. I called back to reschedule and was told "well you should've called after you didn't hear from anyone." Dude what? Lol Rescheduled with a different location at a later date.

Very disappointed by this company, had a quote for windshield replacement for $323. When I went…read moreback for second time [as first replacement had a scratch,]they jacked up the price of glass claiming there was a price increase since my quote! The new price this morning was $512. I called customer service and got a price of $351. Still not acceptable

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

The no B.S. full disclosure: I am one of the sons of the owner, but have no direct interest or…read moreinfluence into the business and live across the country for that matter. My father and brother run the shop and it has been this way for years. Before my brother, my father and grandfather ran the shop. My Grandfather started serving the people of Aurora in 1937! Morse glass & radiator (yes, I said radiator) opened at its current location soon after WWII. Not much has changed in the way they do business as you can tell the moment you walk in. Don't let that deter you. Those same values of honesty, quality, and hard work everyone talks about of the "greatest generation" still shine here every day. I was brought up this way, but I have found that it is hard to truly find these qualities across this country anymore. It's sad... If you want the job done right with no run around, go here. Or don't, and go somewhere else, but I'm betting you are going to have to ask really nice for these guys to fix someone else's mess! Respectfully, Miles

Owner of the company is very straight forward, they are responsive and even when they had to re…read moreschedule due to an illness they called and did it promptly. They replaced a fogged up window in my patio door and did a great job. Good value and had it all wrapped up within 2 weeks to meet deadline for listing a rental we sold. I would call them for all of your glass needs.