Had a work order put in this morning, received confirmation and a copy of the work order and a tech never showed. I called the store and was assured a tech would still be out even if it was after the window of time they gave me. Ok- cool. No problem. Then the Rep put me on hold to get ahold of the tech only to get back on the line and tell me a tech was never sent out for my work order and it's now too late in the day to have someone come out. I called back to reschedule and was told "well you should've called after you didn't hear from anyone." Dude what? Lol Rescheduled with a different location at a later date. read more

Very disappointed by this company, had a quote for windshield replacement for $323. When I went back for second time [as first replacement had a scratch,]they jacked up the price of glass claiming there was a price increase since my quote! The new price this morning was $512. I called customer service and got a price of $351. Still not acceptable read more

I went here for a windshield repair, but considering the temps being less than teens since it's winter, I was skeptical in general. Not necessarily a really nice place, like the dealerships where it's comfortable with fake leather seating and choices of fresh brewed coffee by machines, but there were plenty of seats, though a lot of customers (was 3-4pm) but the guy I was greeted with was very helpful in every way - no BS Anna's to the point. This is not the Beverly Hills Rolls Royce dealership, it's a windshield repair and replacement shop! My chip and small crack was deemed to be very minor and he recommended that I don't do the repair as it could last a month or the lifetime of the car. Since I have coverage, he said that if needed, windshield replacement is covered by insurance so just schedule another appointment later when needed. But if I really wanted to, I could still do the repair and or replacement. I decided against the repair and will come back later per his suggestion, which saved me time and maybe some money too. Since I got great advice and saved allot of time, I'm more than happy on the 4 stars. And will come back when I am back in the area and need to do windshield work on my car. Also, since it is wintertime right now, service at your site might be iffy due to weather and availability (there were allot of customers at this location, and it's winter). I'll be back for sure! read more

Safelite off Ogden in Naperville provides a convenient and clean environment for windshield replacement. The lobby is welcoming, offering amenities like WiFi, coffee, and a well-kept restroom, making the wait comfortable. The front desk staff is knowledgeable, ensuring a smooth check-in process. The shop floor is notably clean, reflecting a professional work environment, although it's unclear if a quality inspector is on-site. The technicians seem committed to their work, and while OEM precision may not be guaranteed, the overall experience suggests care and professionalism. A pro tip: visiting the shop provides a superior service compared to the mobile option. They are a preferred option from the insurance companies. As prices these days value isn't an option everything is expensive read more

Safelite AutoGlass - Lobby - Auto Glass Services Near Me - Naperville, Illinois

ZERO STARS- AVOID AT ALL COST! This has to be the most poorly managed safelite in the company. I went here 3 times in 1 week due to an insurance error, an accidental canceling of my appointment, and now (4hrs after my drop off) the window that they had to replace mine was broken. Also, THEY DO NOT TAKE INCOMING CALLS- so you can't even call them to discuss issues. No apologies, just "we can reschedule you". This place seriously sucks. read more

After a nasty hailstorm, I noticed a chip in my windshield. I went to the Safelite store on Ogden on a Saturday morning without an appointment, hoping to get a quick repair. Lucas was manning the front desk on a busy morning, and after taking a look at my car, he volunteered to do the repair himself while I waited. Accommodating my need that morning exceeded my expectations! read more

Safelite has the worst customer service I have ever encountered. they have techs they send out who don't have any experience with smashed windshields they leave and say they will be back with someone with more experience and don't return you call customer service they say they will have the manager call you but no one calls you they wasted my whole day and never fixed my windshield and to this day have still not called me if you need glass repair don't call Safelite they will just waste your time and not even care they're the worst business I have ever had the displeasure to deal with... read more

Requested service for a full windshield repair and recalibration, made an appointment for 1:00. Arrived a bit early and the shop was not only caught up, but immediately began working on my vehicle. Service was completed in under 90 minutes and was given the opportunity to go over the work before I left. The technician Julian made sure the new windshield was spotless and even recovered my stickers that were on the previous windshield. Service was quick, easy, and worth every dollar. Thank you guys, would recommend to anyone! read more

The worse customer service I have ever had. The Female behind the desk may just be the rudest person I have ever come in contact with and she lies about services. She should not be employeed. As a business owner in the area, I can personally tell you that this is not how a business should operate. It is hostile, not kind, and falsified information. She seemed to be the main issue. My appointment was changed last minute. Then they installed a faulty windshield and did not know because they did not drive it around or calibrate it correctly. It was so bad I had to get a rental car for a week! She lied and said "if your sensor lights are no longer on the car that is becuase they just returned to stock default features." No mam, it means this location did not do it's job right. Do not go to this location otherwise you will have to deal with her and her rudeness. If you see some of the other comments on here giving poor reviews, this company goes on and says "thanks for your positive review." They have no clue what they are doing. I called Honda myself and they said to go to Auto Glass next time. Hope this helps someone by saving them a HUGE headache. read more

I needed my windshield replaced and I was able to get an appointment the next day. The technician arrived within the time frame and did the repair. The pricing was up front on the website so I had no surprises. read more

Good lucky getting a hold of a real person. Awful!! The worst experience. Great I have to give all my personal info for a quote, yeah awesome. read more

First it was all the hidden fees. No help from the online "chat". And then... no one showed up during my scheduled time. No call. No text. No email. Called the main number only to get a message to "call back during normal business hours"! Absolutely ridiculous. I'll bet there won't be any discount for the no show. Do not use these people!!!! read more

This has been one of the worst experiences with a business I have ever had. We scheduled to have the windshield replaced on my son's car and he drove it over after school and spent several hours there for them to tell him that the replacement glass had a scratch on it and they couldn't do it that day. so we set up another appointment for today at 11 AM and they didn't even get started on it until almost 2. He had no way of getting anywhere and has already been sitting there for hours each time we've talked to someone on the phone they have been extremely rude. You would think since we had to reschedule and come back another day due to their error they would have started on the windshield as soon as we dropped it off. I would warn and caution anyone to not use this business. read more

It was super convenient to have the tech come to my house to replace my windshield. The tech did a great job! I would definitely choose Safelite again. read more

The customer service was good. The chip repair does not look good, you can see it as if nothing was done to fix it. Pricing is high. I'd shop around next time. read more

I have a newer car with a lot of the bells and whistles that make windshield repair ridiculously expensive (and result in me sounding incredibly un-tech savvy in the rest of this review). The tech ran an initial calibration on my car to ensure everything would go smoothly during and after the repairs, ie all my front cameras, radars, whatever would work as they should. Something gave the tech a red flag and he brought me back to explain the issue and my options. He recommended using the name brand windshield instead of the aftermarket one to reduce the likelihood of errors and Toyota trying to void my warranty. Since I was running this through my insurance and still paying quite a bit with my deductible, of course I wanted the Toyota brand windshield! I ended up having to reschedule my appointment so they could order the correct part, but they also pushed the windshield upgrade through my insurance so I didn't have to do a thing except bring the car back. The repair was done in half the time the estimated, and they even gave me sticky pads for my IPass unit (which I didn't have before). Overall very pleased and will recommended! read more

I took my BMW to Safelite with a 9:30 AM appointment to have my windshield replaced. The website states that it takes 1-1/2 to 2 hours to complete the replacement. The manager tells me it could be all day, much to my dismay. I decided to leave it anyway. 15 Minutes after I left the vehicle I get a call from the manager stating they could not do the work as the did not have the seal required to replace the glass nor could they get it, i would have to go to the manufacturer of the car. They knew the make and model and year of my car. You would think that they would know that they need the seal to do the job. What a waste of time and effort to get a simple task completed. Buyer Beware!! Just to be clear. It was the Naperville location on Ogden Ave. read more

Invoice number 05587-375250, Technician 01807-726. I ordered replacement glass and wipers. The glass was done but had fingerprints on it. I noticed the wipers were obviously not changed, weathered and streaky. I confirmed this with my security cameras. However, I did see the installer snooping around my garage. I had the oil changed the next day and they offered to change the wipers because of their condition, yes I have that invoice with the denial of the wipers at the dealer. I called safelite who transferred me to the store. I spoke with someone, claiming to be the manager, who advised he would refund the price of the wipers and disposal fee totaling $120. I told him about the snooping, he said he wanted the videos and would send me a text with his email address. Nearly three weeks later and no text / email. I ordered wipers for $40 and installed them myself, same price a one wiper from safelite. read more

No hassle, convenient service location with service performed while I waited! Installed in under an hour and a half. Back like new! Staff was efficient from phone call to over the counter service. Excellent experience. read more

I had an appointment about 1-2 months ago to replace my windshield and recalibration. As I'm cleaning my car and getting it ready for a 4.5 hour road trip, I discovered that the cover to my rear view mirror sensors are not only falling off, but the clips are broken in various areas so I can't even put it back on. Very dissatisfied and incredibly disappointed I scheduled an appointment for them to come out to fix this issue for tomorrow/Friday and will be more than happy to update this poor review if the issue is resolved. Their hours are 8-5 and most people work those hours as well which makes it very hard and inconvenient to just drop their vehicle off for repair. **Update 6/7/21** I went back in to have the new parts installed on 5/29/21. The tech told me the parts still did not fit because the windshield wasn't set high enough. He ordered a new windshield in the event that the windshield shattered upon removal. Scheduled appointment for 6/5/21 for windshield, part installation and recalibration. Went back a 3rd timeout 6/5/22 to have the new parts installed, windshield reset & recalibration. The tech said everything looked great and was back to normal. When I picked up my car he showed me what they did and then I look at the parts installed and it is bulging and still did not clearly fit properly. The tech said maybe if it was and OEM windshield that the parts would fit better. I'm now wondering why they wouldn't have suggested that in the 1st place or told me that I was required to request an OEM windshield. I said you do realize that I will now have to bring my car in for a 4th time to have this fixed and he said "well it would be our 4th time too." I said it's your job/profession. It should've been done right the first time. Said he would speak with the manager - Renzo about getting this fixed. I called my insurance claims department and will now have to reopen my claim to have this fixed the right way without broken parts or an improperly set windshield with a different company. I will never go to Safelite again or refer customers, friends or family to them. read more

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Terrible experience. Made an appointment and they never came. Called them and they said they could not get the glass for our car. Asked why they left us waiting for 4 hours without an email or call and they had no response. Talked to manager about getting a used auto glass and he promised to call today and you guessed it no call. Don't waste your time! read more

I made an appointment which was very easy to do on line, we dropped the car off and went next door to thd very cool Dunkin Donuts, we had breakfast and coffee, and before we new it our windshield was done. They did a very professional job and everything went as scheduled, if you need a new windshield this is a good place to go. read more

I had an appointment to have a window replaced between 12:00pm-5:00pm, after waiting 8 days to get on the schedule. I received at least 7 emails and text messages in the days up to my appointment making sure I was ready, with a list of all their requirements. The morning of the appointment I was sent an email with my installer's name, telling me they would be here to do the work. After not hearing anything else and waiting until 3:30pm I made a call to get an update on the time frame he would be arriving. After a 23-minute time on hold I had a woman get on the phone to tell me that they would not be coming as the window would not be in stock for another 8 days. When I asked why nobody called to let me know, she explained that they just found out minutes before I called. How was the tech ever coming without a replacement window on his truck? I would highly recommend you find another window company to do your work. This company has terrible customer service, and I would give them 0 stars if I could. read more

Good job, but try to talk to a human on the phone is impossible. All my husband wanted was to find out if there was a lockbox for keys for before business hours drop off read more

I purchased a AGM Battery, Daniel installed it. Great Experience...! Got a 3 year warranty... read more

Safelite AutoGlass - Daniel was Terrific, quick, polite . What more can you ask for - Auto Glass Services Near Me - Naperville, Illinois

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Scheduled this 2 weeks out and took the day off work. They call me 2 hours before appointment and tell me somehow my glass was chipped and there was no other glass anywhere. It was all sent out already. Whatever just tell me you are busy and you had to reschedule. I called Gerber and had it done. Saved myself over 100 dollars too. read more

Great service. Tech was kind and quick. A little expensive but the convenience was worth it.

I don't even know where to begin with the unprofessionalism that I experienced with Safelite of Naperville over this past month. I contacted Safelite after noticing a crack in my windshield and told the customer service agent the approximate size of the crack (about the size of a dollar). On the morning of my appointment, I received a call from the technician that he was on the way to repair the "chip" in my windshield. I told him it was much more than a "chip" and that the windshield would need to be replaced. He did not cancel my appointment right then on the phone and still proceeded to drive out to meet me, just to tell me that the windshield couldn't be repaired and would need to be replaced when he got there. This is what I had told the person who scheduled my appointment and him on the phone, resulting in a complete waste of both my time and the technician's. One week later, on the morning of the rescheduled appointment, I got a call from Brad of Safelite Naperville letting me know that when he was loading up for the morning he noticed that the glass that was ordered for my vehicle was damaged and they would need to reschedule. How could they not check this at the very least the day beforehand? I was told a manager would be giving me a call regarding rescheduling. No one has reached out since. I had to take off two days of work for these appointments and also drove out to the suburbs both days to meet at a family member's home (I live in the city and my parking garage is too cramped). What an awful way to conduct a business. read more

Went to the Ogden Ave location in Naperville 6 times to have glass replaced. They claimed that my computer had "errors" in a brand-new car that has. never been in an accident and I'm the only owner. What's worse, is the store's manager took the liberty of lecturing me about liability several times. The Acura dealership has provided much better service in replacing my windshield. I would never return to this location again and have encouraged my insurance company not to use them for repairs. read more

I brought my car for the standard windshield repair. Our family has a very busy work schedule so it was easy to arrange a time. I picked up the car after hours and I looked over the work there were parts missing and the rubber piece on the top of the window was not put on correctly. When I returned to talk to them about it I was told that that is normal and will go away and they would order the pins . Well none of that has happened and my car still looks like this. Not a satisfied customer! Would not recommend servicing your car there. read more

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Very disappointing service and ended up spending $$$ unnecessarily. Highly recommend Safelite in Crest Hill to save you both time and $. First appointment was changed at the last minute since they did not have the replacement part and when we came in for the reschedule we were sent to car dealership to have codes cleared from our vehicle for $180+ that was not covered in order for them to complete the windshield recalibration. Then come to find out they had not ordered the OEM glass as needed for our vehicle due to the windshield calibration. Was told they would need to order the new windshield and even then we might have to have codes cleared again (another $180+) and time wasted. Went to Crest Hill location and no such issues. Coincidence??? read more

Lots of advertising. Looks so fluid and simple. How difficult could a glass repair be? Rear window shattered and I call these guys. 4 weeks to get a windshield!!! Doesn't matter if I bring it in or use mobile service. 4 weeks. Yikes!!! So I visit a Jeep dealership and order it myself. Of course Safelite won't install it because "we only install our glass", which they can't get for 4 weeks. How do these guys stay in business with this approach? Talk about a captive audience. read more

I scheduled in minutes, from my phone, and got in the next day! When I arrived, I was greeted warmly and offered coffee/water/etc., and everyone present was wearing masks. They were prepared for me to arrive and got to working on my car right at the time my appointment was scheduled. I didn't have anywhere to go so I waited in the lobby area that was nice and warm, had coffee & water as I said, tv on, and easy access to a spotless bathroom. Before I could even finish my coffee, they were pulling my car around front, looking brand new. All-around top-notch operation they have going there, I highly recommend! read more

Just had them repair a rock chip in my car's windshield. Repair work was fine but the amount of phone calls, followups, scheduling and payment processing was a nightmare and borish. Then the Naperville manager wanted me to do THEIR administrative follow up with State Farm to effect payment, even though I had given them everything I knew BEFORE the work was ever done. I instructed THEM to call my State Farm agent if additional info was needed. He threatened to send my bill to collections and I told him to stick the bill where the sun doesn't shine. (I'm long since retired and could care less about credit impact since I'll never buy anything on credit in my remaining days on this earth.). Long story short. ...avoid Safelite like the plague unless you're willing to endure a similar experience. read more

Had the worst experience ever with Lorenzo do not use this company especially not this shop Response to "customer service" I did reach out for help, safelite repair has not a clue what they are doing for glass repair. Do not use them for your repair it will wind up breaking and you will need a new windshield, I feel like they do this on purpose because they comp the money you use for repair so you automatically start with a discount to make people use them. Evil company, evil managers. Buyers beware. read more

This is a follow-up to my review earlier in the month. After speaking with the Safelite district manager, he made things right. I can report that the company does take customer satisfaction very seriously, and they will recognize a bad situation and make it better. read more

Our Tech William was great! Very personable and nice! He also maintained an appropriate distance during this Covid19 quarantine. He was quick and efficient and did the job very professionally. Will definitely use Safelite in the future for any other replacement needs! Thanks for the great service William! read more

After my girlfriend recently had her windshield replaced here I am NOT satisfied with the service whatsoever. I was just looking over her windshield after she reported that her wipers were making a funny noise. Let's let the list begin: The seals on either A-pillar were not installed correctly as in NOT EVEN CLOSE. After opening the hood I found the remnants of many plastic fasteners for the different shrouds all throughout the engine bay indicating that they were not removed properly and also not re-installed. I AM PISSED. I have 1 month old at home and now have to deal with getting the windshield replaced for a second time... "SAFE-lite repair? Safe-lite replaced" read more

For a company with a multi-million dollar ad campaign advertising how easy it is to have them replace your windshield, this company was VERY hard to work with. They'll send a truck to your location to replace your windshield at your convenience?....um, no, they can't service my particular model from their mobile service. They have a nearby convenient location?... but it's only open 8 am to 5 pm. This is the 21st century. I don't have a stay at home wife who can run this errand for me. I AM the wife, and I work. By 8 am I'm 30 miles away and dialing into my second conference call of the day. Can I drop it off the night before? Most auto service companies are set up to do this. The woman at the national call center assured me it could be done; she'd leave a note on my appointment record to alert the local shop.... But when I arrived late at night at the location, there is no key drop or instructions on how to leave your car. Sorry, I am not leaving my car unlocked, with the key in it, in a parking lot and somehow hoping it will all be ok. So I went online and rescheduled my appointment for another location in the next town over, 15 miles away, just because they had a Saturday appointment open. I got up early and drove there.... and they don't have the parts and can't do it. And throughout all this, the ongoing frustration is that there is NO phone number anywhere for the local shop. You can talk to the national call center, who don't have a clue about the local location. My windshield is still not replaced. read more

Worst experience ever. Dont use this company. Not only are they unprepared for the job but they didnt do it right and then have call 3 time after doing the job to schedule the same job. Very unorganized. Save your money find someone else read more