The customer service at Caliber could not have been better. The work was done promptly and comcpletely, and the office communicated with me clearly throughout what could have been a bewildering process. I'm grateful to the team at Caliber and highly recommend them. read more

Our truck repair was a nightmare at the Sterling location. Took over a month with delays unrelated to our repair. We found work was not complete--the cab wasn't completely fastened, a ding also left and painted over. read more

This location truly went above and beyond for me when I felt like I had no other option. They were able to quickly and correctly fix issues caused by another Caliber Collision location, completing the repair successfully on their first attempt when the other shop had failed three times. The customer service here was outstanding -- the team was professional, supportive, and made the entire process stress-free. If you're looking for an amazing experience and want your vehicle repaired right the first time, I would highly recommend this location. read more

5/5 Stars The service at Caliber Collision on Sterling Dr was absolutely amazing! I brought my car back about a year after they had done some work, taking advantage of their lifetime warranty. The manager Jason, worked with me and my insurance to reopen the claim, and Caliber even covered a rental car for me in the meantime. They went above and beyond -- not only fixing the paint issue from the original repair, but also taking care of a few minor scrapes that weren't even part of the previous work. Jason and his team was so friendly, communicative, and genuinely caring. They were even willing to help resolve the issue even if insurance hadn't reopened the claim. I'm so grateful for their professionalism and customer service. I'll always rave about this location specifically -- they've earned my trust, and I'll only bring my car here for any future needs. Thank you! read more

I recently had my car here for repairs after an accident where I was not at fault--in fact, I wasn't even in the car when it was hit. Given the circumstances, I hoped for a smooth, efficient repair process, but my experience ended up being frustrating and unacceptable. When I went to pick up my car, I was confused by being asked to sign two claims. One of the invoices included parts that were not part of the original incident. When I questioned this, I was met with the dismissive response, "Oh, sometimes our parking lot can get a little crazy." Then my service agent finally admitted that my car had been hit by a shop employee while in their lot--causing new damage completely unrelated to the original accident. Despite the shop sending me numerous text updates on my vehicle's status, they neglected to disclose that my car had been damaged while in their care. While they did repair the additional damage, including a headlight, the new headlight does not match the other, which is aged. Additionally, the new front bumper is scuffed in areas and not secured tightly. Leading me to believe that the repairs on the damage caused by the shop were done hastily. When I reasonably requested that they replace the other headlight to ensure they matched--especially since my car was damaged on their watch without my knowledge--the manager was dismissive, unprofessional, and rude. To make matters worse, no one bothered to review the repairs on the original damage with me or confirm that the work was completed to my satisfaction. The lack of honesty, professionalism, and basic customer service I experienced is inexcusable. This level of negligence is unacceptable for any business, especially one responsible for handling customers' vehicles. Given the blatant lack of transparency and how dismissive and nonchalant they were about their error, I am sure this is not the first nor last time this will happen. The least they could have offered was to compensate me or order a new matching headlight. While this may seem small, I take pride in and great care for my vehicle and work to retain its value over time, which will now decrease due to the additional repairs. It is truly disappointing to now have to replace parts myself so that my vehicle looks cohesive. I truly hope future customers are treated with more honesty and respect. read more

Caliber collision kept my car for well over a month for bumper damage. When I dropped my car off, I explained I only had my rental for one month and I was assured the work would be done before then. When they kept it over a month and I was charged for three days rental. I was promised by Drew, the manager that he would reimburse me for those three days which I greatly appreciated. And then he disappeared on me. It's been a month and he never reimbursed me. He doesn't return phone calls or text messages and my issue was not resolved... I would go to another auto body shop. The third time I called this week for Drew I was told once again he was not in the office. I begged the front desk receptionist to please contact him on my behalf so he would call me back and she refused. She told me she has no way of contacting him when he's not there, which is total BS. read more

Many thanks to Drew and his team. I had a bunch of full replacements done. A rear axel , 4 AWD tires, right bed panel, front left quarter panel, and fog lights. Might have taken a week or so longer than expected, but they did a fantastic job fixing the structural and body work. Truck drives like new. Thanks again to Drew, Adrian, and the rest of the team. read more

There's no question to where we go if our vehicles need body repairs. Jake, Chris, Angie and the staff are fantastic and the work is equally as good. Their communication is fantastic, and the value is top notch. We've unfortunately had to use their service quite a bit over the last couple years, and every time they've been fantastic throughout the entire process. I no longer freak out when my truck gets damaged, just call Caliber. read more

Caliber Collision offers exemplary customer service. They were well organized and compassionate. Someone else had rear-ended me in a parking lot, so the other driver's insurance was covering the repairs for replacing my front bumper. Caliber walked me through the process, and was very professional when I went it to get an estimate and when I brought my car in to be repaired. They finished during their stated schedule, too. read more

So far my experience with caliber has been an incredible letdown. When I dropped off my vehicle, I was told about 2 1/2 weeks. Every time I've wanted an update I've needed to call the shop and they have only told me more time and now I need to expect roughly a month in total. Pretty disappointed. read more

First experience: Car, a hybrid, is repaired. Looks great. After 15 minutes driving, check engine lot goes on. They forgot to refill the 2nd radiator (for the electric motor) after they had drained it to make the repair. Second experience (yeah, I know, I should never have gone back): Make appointment, get told parts will be ordered before the day is out. Call back day before the appt, (3 weeks later): Parts ordered? What parts? We haven't ordered anything. Don't waste your time here. read more

Super helpful shop and great results! Would definitely recommend. They kept me in the loop throughout the whole process.

Wow. I saw the great reviews so gave them a call to set up an appt for some extensive repairs after being hit by a moving truck. The person I spoke to told me my insurance company was giving me "false information" because they had told me to bring their estimate to the collision repair center of my choice. When I said it sounded like they couldn't work with me in this manner, the person said "That is not what I said ma'am" and immediately hung up on me. This just happened 3:08pm on 6/7/22. Sounds like there's no oversight of their customer service reps. Very different from the great reviews I read and the hold message that suggests Caliber understands how hard being in an accident can be and that they're there to help you through. read more

Caliber were great. I used their offices on Sterling Drive, Boulder (they have three body shops in the Boulder/Superior area). In the space of two weeks I had to use them twice. Once through insurance for hail damage and the second time for a damaged side mirror and scrapes to body work that I did directly with them. They were fast, helpful and great to work with. My insurance company recommended them the first time and I went back to them a second time because my first experience was great. read more

Team at this Caliber Collision is always willing to help. The Manager at this location Charli actually listens to problems and is always willing to offer up solutions. These truly are great people. read more

Caliber Collision went above and beyond in customer service. I was rear ended and my first repair was not super perfect, but Caliber took the car back, made it perfect and provided a rental on their behalf while the repair took place (a nicer rental than my insurance provided the first time!) The GM, Charli, was super communicative, very friendly, professional, and kept me updated throughout the process. I would definitely recommend them and take my car back to this location. read more

Took my truck in for front bumper repair and am very happy with the results. I was consistently updated on the status of my truck and was it was completely very quickly. I was running late to pick up and Raul was willing to stay late on a Friday to ensure I got my truck. read more

Terrible. Stay away from Caliber Collision located on Sterling Drive. I believe they are independently owned and this repair shop is completely unprofessional and down right scarey in how they operated. Beware! read more

2 Weeks to repair some minor rear end damage. Nothing but lame excuses for why it couldn't get finished sooner. Not recommended

My daughter is a student in Boulder, CO. She recently called me (I'm a 1000 miles away) and informed me something was hanging from the bottom of her vehicle. Obviously I couldn't see it, fix or do otherwise being a 1000 miles away. I took a chance and blindly called Caliber Collision (on Sterling Dr) and spoke with Raul. He instructed me to tell my daughter to come in, ask for him and he would take a look. My daughter did just that. She told me that the shop was very busy, but when she got there she asked for Raul. He introduced himself and had her car pulled into the shop. A tech (Jason) took over and identified the problem and fixed the issue. Apparently no parts were needed, just reattached the splash guard and she was on her way. While intimidated to go to a bodyshop on her own, my daughter told me everyone was very nice and made her feel comfortable. Raul and Jason did exactly what they told me they would do and were satisfied with only a thank you. While I obviously don't want my daughter to have a need to take her car back to an auto collision center, if she does I'm telling her to call Raul at Caliber. read more

It took a very long wait to get hail damage repaired from the July 5 2019 hailstorm. We had a glowing recommendation from our neighbors so we waited patiently, looking forward to the same experience. The exterior looked okay on pickup but lots of smudges and looked like a cursory job of washing it. The interior wasn't good either. And there were a few white spots (paint?) on the upholstery that don't come out. The roof was cut off to enable its repair. But one of the worst things - the terrible smell of solvent inside. That plus windows that didn't work meant my husband immediately returned there. Although the people we met when we brought the car in were very pleasant and polite, these (different) people were not helpful, did not return calls in a timely manner. It's been several weeks and they won't help us clean the car out. And the odor is still there, worse when it's warmer outside. Solvents give me headaches, stomach aches and breathing difficulties. Although this is a 2016 Subaru, it's too early for us to try to sell it; I expect the stench will make that difficult. read more