Initial interactions were excellent. Caliber was an insurance recommended business. Usually, insurance recommendations are crap. Everything started great. Right front fender replaced, front bumper replaced, body paint blending for the passenger door and hood, new headlight installed. Initial estimate was less than half of the final total bill. Insurance, I guess, approved of the added changes. I wasn't consulted for any additional changes. Both of my headlights are covered over in film. I know other repair shops will call me and suggest replacing additional items out of pocket to complement items covered by insurance. Caliber did not. They replaced one headlight without suggesting replacement of the other. Gradually, I had been removing the ugly pinstripe along the side of my vehicle. Caliber took it upon themselves to replace the entire pinstripe on the right side of my vehicle with the justification, "We have to return the replaced parts to manufacture's standards." Well, on both sides of the vehicle the pinstripe was nearly, completely removed, even on the fender being replaced. Perhaps the owner should have a say in what, other than body paint, is added back onto the vehicle. I was not consulted. Now I have a fresh pinstripe on one side and no pinstripe on the other side. When they replaced my bumper they took the fiberglass bumper off and replaced it with a cheaper, all-plastic bumper that is flimsy enough to shatter after any impact. Originally, the bumper was not to be replaced. After removing the fender, they found about a square inch of plastic that was broken off of the bumper but not related to the damage impact location. They justification, we need to replace the bumper and rack up more charges. By replacing the bumper, instead of having a solid front end, it all feels loose and wobbly when pressed upon. Are Jeep's suppose to have weak front end's? What's worse, is when I was doing the initial walk around with the appraiser, I told him eventually I wanted the vehicle to be badge-less. When the side and hood badges were removed for painting, instead of leaving them off as requested, Caliber went and purchased new, chrome expensive replacements racking up more additional charges to the insurance. With all the changes and unapproved additions, as it is my vehicle, the initial appraiser, after approving everything, just so happened to quit his job the day before my vehicle was to be detailed and released back to me. The woman who took over the account made a whole bunch of promises and offered discounts to additional out of pocket expenses to "even things out." Crooks. She even said she would locate another headlight for the left side to match the one installed on the right side. One week, two, three, several weeks passed. Never another word from Caliber about finding the headlight. They didn't keep the invoice or log the part numbers for the installations; they just had their internal numbers. They charged insurance $172 to replace one headlight, that although I wanted to replace, wasn't initially damaged in the impact. I give a one start because customer service throughout the process as well as the 100% satisfaction guarantee is obviously garbage and just a slogan. They threw away the good bumper and refused to take the pinstripe off at their expense. I won't use them again. Oh, and when I worked for i Fratelli's Pizza I took them one of the Wednesday business care packages of 3 large specialties, 4 salads, desserts and drinks, at no charge. But I never got that kind of consideration or courtesy, as a customer, in return. read more

My blue mazda3 got backed into last weekend, so my insurance suggested these guys and I took it in Monday afternoon. They called me every other day to give me updates and were very polite. Thought they could maybe get it done by the following Monday and ended up getting it back to me this Friday, 3 days early! Car came back freshly cleaned and looking like new. They did a good job blending the paint and everything looks great, with just a 4-day turnaround. Thanks guys! read more

Caliber Collision - Before and after - Body Shops Near Me - Colleyville, Texas

Caliber collision does a great job of achieving mediocrity. They will barely get the job done and only that. They will charge you above anyone else, and they will do it a week later then they say. Also if you call them they will not call you back even though you requested for them to call you. I had to explain it to the manager that if the service man isn't there for a week, then the manager should take the liberty to call me. I had problem after problem after problem with them. And even when the job is done the paint is off, and the technician tells you that he can't doing thing about it. Also when they say they will "Clean the car" it's only the part that they fixed (witch didn't look clean) and they can't just wipe down the rest. Also the hood got a scratch and the man said that is wasn't anything to be concerned about and that they wouldn't fix it. (Before I brought my car in). I really don't know what to say but I think my car looks trashy now. And wish I had the broken car instead of this. Thanks for nothing. read more

Caliber Collision - Body Shops Near Me - Colleyville, Texas

I have used this Caliber Collision a couple times. I was helped by David Smith. David was on top of things, very communicative, and extremely helpful with all of my needs. He fixed my vehicle in a very timely manner. David made the whole experience stress free. I will only take my vehicles to Caliber Collision and I highly recommend Caliber Collision and David Smith to everyone! Thank you David! read more

This place is a terrible excuse for a body and paint shop. I was forced by insurance companies twice to use this scam of a place. I think they have some kind of contract or they are really good at rigging peoples cars back up cheaply for insurance companies. The first time I brought my truck to them, I did not try to rush them so hopefully the would take there time and do a good job. WRONG! When I got my truck back it looked like someone threw sand on the grill before they painted it and there was over spray all over the rest of my truck and to top it off there was a whole bag of left over bolts and nuts in my passenger door pocket. After noticing that I began to check over the work the best I could. I found under the hood that the rubber stops for the hood were missing, my radiator was not bolted in, the fan shroud had one screw in it, the fender supports were not bolted down and a ground wire was just hanging. Also instead of replacing the front facing of the truck where the headlights mount they just ran long screws through it to hold headlight Assembly's on. So I brought it back with my list ready. They had my truck again for another week. When I went to pick it up again (2nd time) the passenger side power lock / window control panel was hanging off and it looked like someone over buffed my whole truck to try and get rid of the over spray making a swirly mess of my trucks finish. They tried to fix this all while I waited. I went to leave and the a/c started blowing hot. So back again for the 3rd time. They added freon and buffed on my truck some more. When I got it back the a/c still wasn't blowing as cold as it did before the accident and the buffing swirls were even worse as if they were doing it for spite. So I decided that it wasn't getting any better taking it back so I paid to have the a/c vacuumed and recharged to correct level, also paid a professional to buff the paint with the correct pads. The head lights being screwed down was never resolved. Next time I was forced by Fred Loya Insurance to use them after being rear ended. It took 2 weeks between Fred Loya and the Caliber to get on the same page and do a little paint work and replace rear bumper. So finally I went to pick it up I found over spray again on my tailgate and the bed liner was removed and was missing pieces that were there before they took it out and it looked like they hit the side of my bed with an electric sander. The side of the bed was not affected from the collision. None of this was resolved even though they promised they would. I can't get them to ever call me back and they are always busy when I stop by. I am really disgusted by this place and would never refer them to anyone! read more

UPDATE: I received a call from the regional manager this morning and he said he will take care of my issues. They are aware of the issues at this place and are working hard to get it back to its original state. I have used this place for 19 years and it has seen almost every car I own so I hope Corporate holds true to their promise. GO SOMEWHERE ELSE! I made an appointment in June and made an appointment to drop off my car July 11 for minor hail damage. I was told the car would be ready by Wednesday of the same week and they would call. I had no communication and NO ONE would return my phone call so I drove to the place to see what was going on. MY CAR HAD NOT MOVED! IT WAS LEFT UNLOCKED FOR 4 DAYS. THEY FORGOT IT WAS THERE!!!! Oh yes, they apologized and promised to have my car ready and cover my deductible for my trouble. They had not contacted State Farm or even assigned a serveice advisor to me. On Friday, July 22, I received a call saying the car was ready. Keep in mind this is paintless dent repair! I told them I would be there on Monday, July 25 to pick it up. I called Monday morning just to make sure it was ready. The phone operator said it was not. I asked that the service technician call me back. No response. I called again. No response. A third time...finally got hold of my rep and he said it was ready. I drop off the rent car I had for 15 days and went to Calibur. Again, my car was unlocked, sitting in the sun and was so covered in dirt, that I could not even tell if the dents were gone or not. There were also indications of a cat sliding down the hood.I waited in that office for 45 minutes until my "service" advisor had time to see me. Waited again for the car to be cleaned so I could inspect. It had scratches from whatever animal had crawled all over it. My deductible was not covered as promised and I still have new scratches on my car. If you want to take your car to a place that is disorganized, non-communicative and a bunch of careless liars, then this is the place for you. read more

Great customer service, and completed repairs ahead of schedule time! Enterprise down the road and will come pick you up. Work was excellent. read more

The staff very friendly, Tyler kept me informed regularly regarding my vehicles status. Doug the manager spoke with the insurance company after finding more damage they were responsible. My car looked new when they were finished. They made a unpleasant experience very easy to deal with. Would not hesitate to use them again read more

No issues with a fairly major front end repair, Service advisor kept me informed as I requested and car was ready on date and time they promised. Would use them again read more

Lillian Hernandez helped me with a bumper collision---buffed out the scratch and charged me nothing. She was also very helpful when my mom had a collision, she was the best! Short wait with appointment, helpful staff, very pleased with the whole experience--after a wreck it was at least nice to have a good result here. read more

I recently had a lot of front end damage from an accident on my vehicle. Caliber collision went out of their way to work with my insurance company to get the right kind of parts even though my insurance company wanted to put in cheaper parts. Kendra was incredible, she stayed in touch with me and made sure everything was done correctly on my vehicle. I highly recommend Caliber Collision. I have used other shops in the past and they do not compare to the service provided at Caliber. read more

My husband scraped the back fender of my Mercedes against a wooden telephone pole. There was no dent but it looked like it was scratched. Service Advisor Tyler Waymire told me that he thought he could make my day. He took the car back to the shop for 10 minutes and when he brought it back, it was perfect. He could have taken advantage of this situation and taken the car in for an expensive repair but he didn't. I have always been very satisfied with Colleyville Caliber Collision. I have brought MANY cars here and they have never disappointed me. Thank you Tyler! read more

Took my car here for a dent/scrape left by a hit and run. (If you hit someone's parked car, leave a note!) They were friendly and helpful, but said it would take 9 business days. I asked if there was any way they could speed that up. He put a technician on it to work over the weekend to get it done. I had my car back in 4 days. The work was well done and my car looked great. read more

Had an appointment this morning at 9:30 am, Carlos Quintero was assigned to give me an estimate he was super professional. The entire staff was very friendly! I pay close attention to customer service & team work. This Caliber had it, I was very impressed!!! Keep up the good work Carlos & the office manager Jessica! So hands down the best body shop experience I've had! Thanks Guys, Angie S read more

Everyone has had to deal with having an accident and, if you haven't your going to have one some day. If and when it does happen please get ahold of the team at Caliber Collision Colleyville location. My wife and I couldn't be happIer with the service we received. They walked us through every part of the process. Updating us the entire time and responding in a timely manner to any questions or concerns we had. Talk to Doug DuVall or Noel Keith if you want it done right! read more

Would give this place 0 stars if that was an option. It took them two weeks and five phone calls to process paper work. Two times when I called I was told "I meant to call you [three days earlier]...". They repeatedly told me that I would have to call my insurance and my insurance telling me that all the paper work was waiting at Caliber. When I finally asked for a manager and expressed my desire to move my car to another body shop magically an employee was able to contact my insurance to inform me that they (Caliber) still needed to process some things and it should be ready in a couple days...AFTER HAVING MY CAR FOR TWO WEEKS! So by the time my paperwork was finally processed my rental car coverage was over and I had the joy of paying $175 a week so Caliber could continue to not fix my car. After being fed up I had my mother go and pick up my vehicle for them to tell her it was going to be double what they told me to assemble the car back together. Once my father called the problem was fixed and I got my car back. The amazing part was not only did they not fix any part of my vehicle but they also took out my rear window and couldn't get it back in! So as my car sits in another body shop I am paying them to fix the issues caused by Caliber. When I expressed my frustration with the receptionist she laughed and said "I don't know why it's taking them so long." Less than acceptable customer service, punctuality, and craftsmanship and definitely feel like they take advantage of you as a female in the automotive industry. The only time I got information out of them was when I had my father of boyfriend call and talk to THE SAME PEOPLE I had asked the same questions to. They not only tried to take advantage of me but also my mother. I will never recommend them to anyone. read more

I've had two experiences with this location. My first experience was less than desirable. The second experience was amazing as they fixed everything with the first and gave me an amazing discount to get a few more things done. I really appreciate how they took care of me and making things right. Would I go there again...yes. Did they treat me better the second time...better than I could have imagined. read more

Very friendly and courteous staff. Cally, Jessica, and Jason are all very professional and willing to take the time to answer all of your questions. Only downside is the location, as they are widening the road in north Colleyville / south Grapevine. Also, as this is a collision repair facility, they turned around my car in less than 4 days and subsequently did an excellent job! I HOPE I do NOT have to take another car to them, but they would be my first choice without question if needed. Thank you! read more

Brittany and Adam really impressed me. Brittany greeted me very courteously and then Adam took care of my auto issue very professionally. These two employees really represent the Caliber Collision brand in the highest manner. It's tough to find such great service and these two employees are the best. I can't wait to return. Happy customer, John Bronk. read more

I went into Caliber in Colleyville 3 weeks ago because my tailgate was stolen while my truck was parked at DFW Airport. I was told they would order the part and call me when it arrived. My insurance company cut the check on 6/22. On 6/29 I received a call from them asking if I was ready to bring my truck in for repairs. I asked if they had the part. After a lengthy hold I was told no, they would order it and call me. I called this morning, 7/11, and they still had not ordered the part! They had no idea what happened. An hour later they called back to tell me the part was ordered, but had no idea when repairs could be made. AVOID THIS PLACE AT ALL COSTS! read more

A very "Low Caliber" Place ~ If you are looking for honest service individuals, do not look here. In short, they over charged me by over $ 200.00 , when in fact should have only paidthe lesser amount , less than my full deductible, they pocketed the difference by dummying up a fake invoice that according to Geico was not what was submitted to them as the full damages. I am pursuing this matter with legal ramification to come. Additionally, someone put 87 miles on my car while it was in their shop yet no one will own up to driving my car these extra miles. Buyer Beware, be very aware that you can do better than "Low Caliber" Body Shop. read more

Simply put, they took three weeks to complete hail damage on our car. The only reason we got it in three weeks was because I put my foot down and demanded it be completed. Quality was horrible. Don't go there if you care about your car. read more

Professional, ethical, and quality automotive repairs. These people just fixed something on my car that the dealership would have charged me more than triple to do. If you're looking to get honest automotive assessments without being ripped off, take your business here. read more

Have had multiple vehicles repaired here. From minor to major. Staff friendly and did what they said. Done when they committed, communication good. read more

Loved my experience here. I walked in and they were able to take care of me immediately. I had already contacted my isurance company and picked another location that wasn't able to get me in for a few weeks and this location handled everything for me. They kept us updated with the repairs and came in on time with completion. The work was wonderful and I love how the cleaned my car before returning to me. read more

I just had the whole front end of my car removed from the body after a driver ran a red light. My car looks brand new, they did an outstanding job. Charles kept me informed almost daily. My car looks like a just drove it off the lot !!!! I am going to refer everyone to Caliber in Colleyville. And Yes my insurance agent recommended them and I have called my agent to say thanks for the awesome referral. read more

Friendly, cooperative, high quality and fast. My experience with Caliber Collision was a great one. I recommend them to anyone. They did a great job on my 2014 Toyota 4Runner! read more

Having my car repaired here was a terrible experiece. Not ony was the quality poor for a simple repair, it took weeks longer than commited. Additionally, there was no follow-up on their end. The car was returned to me fiththy with parts missing. read more

Was invovled in an accident in which my van was rear-ended. After this accident, which had minimal visual damage, water would leak into the rear compartment of the van when it rained. I took my vehicle to Caliber Collision in Colleyville for the repair which was paid for by the insurance of the other party. The repair took over twice as long as promised due to Caliber ordering the wrong replacement parts, twice and not realizing it until after they painted the parts and were about to instal them. Getting in contact with my service advisor was like pulling teeth. To top it off the van still leaks water when it rains after I was assured they had FOUND, FIXED, and TESTED the issue. When I recontacted them with the issues and asked them to fix it the service advisor told me it wasn't there problem and that they had done what they were supposed to do. Now my van smells like a wet moldy dog all the time and I am concerned for my families health. So much for a lifetime warranty. read more