It took them a total of 6 months between this location and Cumming to repair my vehicle, which still isn't good but I can't deal with them anymore. Plastic trim was improperly installed, orange peel paint work, bubbles in decals, strange noises from rear end over speed bumps. They carelessly pried off trim pieces meant to be reused, now I have permanent marks and bends in them. I also got my truck back full of white dust, I can only assume is from paint prep. My black interior is disgusting. Very poor communication throughout the process. I had to call them for every single update, they never once proactively updated me. $20k in repairs, they should be ASHAMED of the work they've done. I should have listened to the wrecker driver when he said "I wouldn't let them paint a bicycle". If you expect great work, this isn't the spot. If you're ok with "good from a distance", take your chances. read more

Unfortunately, I have had to use this location twice, one for a deer hit, on my previous car, and now, my new car, this one to replace a mirror that was attacked by a garage door frame during the hurricane. Mo is a true professional and willing to work me. This time, all he had to do was order the new mirror and have me come in to have it replaced. I was in and out in one hour. This is my go to body shop and Mo is my guy. read more

Mo helped me with my car repair and was great to work with. He had all the information ahead of time and made the process as smooth as possible. read more

Had my car fixed here twice and they made sure that everything was in working condition. And if i had any concerns they answered quickly and professionally. I will recommend this place to anyone who needs a repair! Just give this place a shot. read more

I cannot say enough great things about this company and location specifically! So i never thought this would happen to me but i hit a deer. I immediately called my insurance and i was given several options for the repair and thankfully selected Caliber. My car was towed from my home and as soon as it was dropped off, i received a call from Caliber. I was kept up to date the whole time especially when there was an issue with the errm aftermarket headlights i had installed. With that situation, they went above and beyond and i am very impressed. My car was ready around the ETA and so far so good! I was able to leave the rental there so they took care of the return which made things very convenient. Highly recommended. read more

Kasandra the receptionist LITERALLY did everything for me . She was really personable and charming. I called and she was able to get my car in that same day. She called up my insurance and also handled my car rental with Enterprise for me to be picked up so I had a car to get to work once I dropped off my mercedes. Trey was great! He was really nice and let me know a realistic time frame for when my car would be ready, not that it took a long time at all, I just happened to drop off my car in the middle of the week instead of a Monday. I think I got my car back on a Tuesday the following week. I was so happy with how perfect my mercedes was returned to me. They even cleaned up the instead of the car a bit! Thanks guys! With that little detail, I felt like Caliber Collision loved my car better than me! read more

This company will waste both your time and money. I had booked a reservation to have my car damage evaluated and for repairs to begin. When I showed up at my appointment time they told me they overbooked. I had requested time off work and paid for a rental car in the expectation that they were going to follow through with their promise to begin the repairs. They then told me that despite my reservation and showing up early that it would be another week and a half before they could inspect my car. Between the rental and time off work I lost hundreds of dollars to not even get my car seen. Rude service and a waste of time. read more

My car was hit on 2/13/20 and it happened right in front of Caliber Collision on Pleasant Hill Rd. While looking for a place with a great reputation, I chose to bring my vehicle there to get serviced. They did an outstanding job on my vehicle and the paint job is superb. I am extremely pleased. They were very friendly and addressed all the questions and concerns that I had. In spite of the COVID19 outbreak, they managed to finish the job in a timely manner, kept me informed through text, and not to mention, they sanitized my vehicle inside and out. Thanks again team, I greatly appreciate you all for your commitment to your customers during this time. read more

Two months ago, I received a quote from Caliber Collision in Norcross to repair the bumper on my truck. Two weeks ago, I called in to schedule the work and was told that the Norcross location no longer does the repairs that my truck required (it is a body shop so I'm not sure why they said that) I was then directed to the Caliber Collision in Duluth. At that point, I called the Duluth location, and made an appointment to bring in my truck two weeks down the road. The appointment was this morning and when I showed up, the first issue was the fact that they couldn't pull up the quote I had gotten two months ago at the Norcross location. They also had no idea why the Norcross location told me they no longer did the body work and repair my truck required. They then told me that they were really backed up and might have my truck in their possession for up to 3 weeks because they didn't have time to start the repair process today. Obviously, the appointment I made two weeks prior to today meant nothing because they weren't in a position to start working on my truck. Not only did I line up a ride home from the body shop from a kind friend, I took time off of work to bring in my truck as well. I received no call in advance to let me know they couldn't honor the appointment I made with them weeks ago nor did they try to adjust their schedule in order to honor my appointment. They wasted not only my time but my ride's time as well. I will be taking my business to another body shop that respects my time and appreciates my business. I would not recommend them to a friend, or foe. Unbelievable. read more

OUTSTANDING SERVICE! They made my life so EASY! Tammy is the reason I chose to have the service done here. She was so professional, polite, empathetic, and HELPFUL! Trey was extremely knowledgeable, and beyond helpful as well. The quality of the work done was immaculate, and my car looks like new! NO HEADACHE, NO HASSLE! That's what their motto should be. Thank you Caliber Collision for providing me with such great service! read more

Caliber Collision - All fixed! - Body Shops Near Me - Duluth, Georgia

We took our vehicle in for 3 separate somewhat major dents. We received detailed estimates and, after comparing with others, took it in for repairs. Caliber kept in touch with us via text messages and finished when they estimated they would. The employees in texts and in person were unfailingly polite and respectful. The work is beautiful; you'd never know where the dents were. I'd recommend at least this location to anyone and would go again if we had the need. read more

I was very satisfy with the level of service I had. The gentleman who took care of me was Fady. I was a self paying customer and made sure my car was fixed within 2 days to help me save on my rental. I couldn't belive it and was really happy. The gentleman at the front desk was very professional and nice. I love when you have quality people who are genuine and have outstanding customer service. I will be returning cause I need my rear view mirror fixed and only want Fady to take of me. Hopefully he will be there. I can not thank them enough and very pleased. Thank You!!! :) read more

Having this Caliber work on my car has been the most unprofessional nightmare I've ever experienced. I had my car serviced at this location twice, the first time was some body work to my rear fender and the second time was due to water leaking into my trunk. I believe it was due to the first incident. They have had my car since the end of August 2022. It is now March and they have attempted to give me my car back twice now in an incomplete status. There was mold all over the interior of the car, the speakers and steering wheel electronics did not work, the trunk liner full of mold. It was if no one even looked at the car or verified any of their fixes were correct. I had to chase down updates because they had the horrible communication. They clearly don't care about the consumer. The only update I would get is a text with the date they would be "finished" and when that day would arrive at about 5-6PM they would send another text with a new completion date 3-5 days later. This was it. That was the extent of their communication for happened for months, just pushing the date back 3-5 days saying it would be ready. The second time they gave me my car back, I had asked them to please look over the car and make sure it was ready. They said it was. I get the car and it has no trunk liner/board. They say they forgot to put it on but they have it, but they had ordered the wrong cover, it was not a wood board just an extremely large piece of carpet. They have known I needed this for months since the first time they gave me my car back incomplete, and just now put in an order that can not be fulfilled for an even longer timeframe because now it is on back order. Their attention to detail and communication has been devastating . It will have taken me a year to get my car back, because of their poor management of my vehicle. I will NEVER come back to this establishment again and I suggest you do not waste your time here either. Purely incompetent read more

It's been over 30 years since I've had to take a car into a body shop and unfortunately with one car already in the shop at European Collision Repair in Roswell, we had to take in my 14 year old BMW to Caliber Collision after my daughter got into a fender bender in our neighborhood last week. They made the process so easy and were very good about updating me via text about what was happening with the car and any updates to completion date. They were able to complete the repair in a week which was a week earlier than expected. They realize that we owners want to be kept in the loop during the entire process. And the end result is top notch. Excellent work. And thanks to our service advisor Jamin Huggins for the excellent service. Now my experience with my Tesla at ECR has been a complete contrast and has been a nightmare. Its been 7 weeks now and I may get my car back next week. My service advisor there has to be asked for updates and his response may take a day or two. Poor communication. And I found out from Tesla that they have been lying to me about parts shipments, blaming Tesla when parts wait for days for them to pick them up. Have to say, so grateful for a much better experience at Caliber. Hope Caliber gets it's Tesla certification soon so ECR has some good competition. read more

Caliber Collision has a friendly, professional and experienced staff. They make the process simple and offer very competitive quotes. read more

Caliber Collision - Body Shops Near Me - Duluth, Georgia

This company was recommended to us on a list of repair vendors through our insurance company. After due dillegence reading reviews & making phone calls, we decided on Caliber Collision. Our car was dropped off at the shop on Monday & amazingly ready for pick up on Wednesday. The process was painless while being kept informed via text & phone calls. Everyone was pleasant from the front desk to our advisor. Delivery & return of our rental vehicle was done seamlessly at the shop through Enterprise. Our completed repairs are phenomenal & collision undetectable. They even buffed out some of the other areas on our vehicle at no charge! While hoping to NEVER need collision severices again, we will use Caliber should we have issues in the future. Thanks Caliber team. read more

I can't say enough nice things about Caliber Collision in Duluth. They fixed my passenger mirror in a few hours ( I thought they'd have it for a couple of days). Everyone was so polite and accommodating plus they even cleaned my car--I mean really nicely--waxed and conditioned the seats, etc. Plus I had hidden mad money, and they laid it on my seat. Talk about honest! What more can I say? They're my new best friends forever! read more

We have used Caliber Collision for 3 different cars on different occasions and have experienced professionalism each and every time. They were prompt with their first look at the car down to repairs. They finished either when they said they would or earlier. I wouldn't hesitate to use them again but I hope I don't have to! read more

I had a fantastic experience with the Duluth Caliber Collision site off of Pleasant Hill Road and will definitely take my car there for all future car repairs. I had to replace my back bumper after someone rear ended me. I had a lot of anxiety about getting it fixed but the guys at Caliber Collision are very personable, professional and experienced. John kept me informed on what was happening with my car along the way and it was ready well before the initial time estimate. They definitely overdelivered on their promise and my car looks great from the new back bumper to the driver door as well as the car wash from you guys. THANK YOU SO MUCH for the work you did and for helping me start off my new life in Atlanta on a much better note! You are definitely in good hands if you bring your car here. These guys truly strive to do the right thing for their customers. Five stars all the way through! read more

Brought in a jeep commander that had been rearended as directed by USAA. The facility is new, clean and staff seems very competent. The estimate of the damage was very thorough and the work performed was precise, to factory standards and perfectly matched paint. Although the original date promised did extend by several days, I knew they were doing the necessary things to make the car complete. When we picked up the car it had been fully detailed and looked incredible. Thanks Caliber, we'll recommend you to others. read more

Wow, Caliber Collision has excellent service! The woman at the front Sarah is especially helpful! She answered my questions and had a great positive attitude and gave me excellent service! I would definitely recommend Caliber Collision to anyone! read more

Terrible experience here. I chose to fix my car here because it's within my insurance company's program. I was told I would get a guaranteed pick-up date. Well, I called them three times in a week to get the updates of my car. The first time I was told they're not sure about it yet, and asked me to wait until Thursday, which is the target date. (They said they would call me in the morning.) I waited until Thursday noon and no one gave me the call. So I called them and was told they were busy and someone would call me back soon. Again, nobody called me. Before their close time, I called again and was told my car would not be ready until next Wednesday. Their reason is that they got the wrong bumper and they reordered it. If that's the reason, why nobody explained to me earlier. They asked for my email and phone number the first day I went there and said they would give me update. NOT even once. What is more annoying is that they didn't feel sorry for that at all. They just wanted to be cool and asked me what I would like to do. They said they can't fix it until next Wednesday but I do need my car on Friday. If you're a person with very good patience and temper, I guess you could go there. Otherwise, I wouldn't recommend at all. read more