The quality of the work, the professional expertise, the attention to detail, and the friendly…read morecustomer focus from the team at Hatley's Body Shop simply cannot be beat. Their estimate beat all others; the work was completed on time, and the final product was stunning. Without reservation I give Hatley's Body Shop my highest recommendation and highly recommend them to anyone who needs body repair work.

Incredibly skilled, highly recommended, honest, and clear that they love what they do. Would not…read morehesitate to recommend to anyone in need of this type of work.

Their communication is great, and the work was done on budget and on time. I would recommend using…read morethem and I certainly will again.

Paid out of pocket for body repairs to my vehicle in July of 2024. They gave me an estimate as…read moremultiple repairs and then regenerated it at $400 less as a single repair. They told me it would be 10 to 14 days but they had the vehicle for 1 month and still didn't finish all of the work. Not only that, the cost reverted to the original estimate amount. When I picked my vehicle up, they turned it over with it running. I didn't think much of it until I got to where I was going, turned off the ignition, then found that the battery was dead. Additionally, they didn't assemble all the trim which ended up falling off, broke the switch on the inside of a door, and I found sever divots and unpainted portions of the damaged area. They refunded me the cost of the unrepaired part and offered to fix the door switch but I didn't want to deal with them anymore so I got out of this situation before I got even more frustrated. My mechanic recommended CSI and my experience was so bad, I'm going to a different mechanic now. In my experience, CSI was very expensive, very slow, had bad communication, and performed mediocre quality work.

Working with greg and his team was an amazing expirence they were extremly knowledgable on…read moreeverything about my vehicle and I truly could no be more happy with how my restoration turned out.

Best Service I could have ever asked for!!! Incredibly nice crew who were happy to help us! Highly…read moreRecommended!!!!

Outstanding service and communication! First class operation and would highly recommend them for…read moreany automotive body work.

Brenda was fantastic! She provided us with continual updates and provided thorough explanations of…read morerepairs. The car was only six months old and the repair work kept its' pristine appearance. They washed and vacuumed the car as well. We have had poor experiences with body shops in another state and Classic Collision was absolutely top notch with its' professionalism. Thank you!

I went in for an oil change and ended up needing a lot of additional work. They were very thorough…read moreand detailed in letting me know what repairs were necessary. I felt like prices and options were fair and services were professional.

UPDATE: Lonnie's took a look at the car again, and even drove with me to help identify the sound…read more They meticulously went through different components of the front suspension to try to determine what the issue was. It ended up being a stripped bolt on the front left sway bar link that attached to the subframe. I am impressed with their attention to detail on this, and I appreciate that they really wanted to get it resolved. They also didn't charge me for any of the work, which included a brake flush to fix the brake issue I noticed after the first repair. I highly recommend them, and I think it says a lot about a business when they own a mistake and fix it. Thanks guys!

Great customer service, and they repaired my front end in less time than I expected. I only gave…read morefour stars because I felt like the repairs were REALLY expensive.

BEWARE BEWARE BEWARE…read more It took 6 days just to get a quote. All the while I was charged for storage and "admin fees". The response to "what admin fees?" And "why wouldn't the storage fee kick in when I finally received the quote 6 days later", was ambiguous, at best. I didn't know any of this until they actually produced this untimely and over inflated quote because it states these charges in very small print but only when you actually get the quote. You are not given the information prior??!! Ok but maybe you state when you'll actually get a quote and if they take their sweet time, storage fees rack up? Maybe customers should know this and get their car outta there instantly? I would have. Note the 6 days I waited for this quote, I'm dealing with a head injury, eyes swollen shut... They see nothing wrong in this scenario. They provide 0 information. Wherever they can jack up a fee, they took advantage of it. Then comes the exorbitant quote. finally, with all fees inflated. When I asked what the admin fees would be, I couldn't get a straight answer. In fact, I got NO answer. Clearly being taken advantage of, I sent a tow truck to pick it the car asap. It was during their business hours. The tow truck driver arrived before their advertised closing time of 5 pm. (It's also on their voicemail.) He walked the lot, around the building, and looked in all windows. No one was there to get my car. And even shadier, my car wasn't there??!! More wasted money, time, and another trip for both of us. Brian Cunningham was nothing short of entitled and curt to me, as well as to the driver on his 2nd attempt the following day. I'm a 62 year old single mom with kids in college and he, well he is the nightmare you pray you never meet. He denied the tow truck driver's report. What he didn't know was I was on the phone with him as he walked around the building and the lot. He waited and walked until their closing time, just in case. Neither of us knew what to do. We decided he'd return the next day and certainly, since there was no car or person, there wouldn't be an extra day charge. No. He's just plain unethical. I was angry but even the tow truck driver felt this treatment was completely wrong. He will attest to this in my upcoming attempts to make Cunningham Collision be accountable. Shady doesn't begin to cover the customer service treatment. It's probably the nicest word to describe his treatment to all involved in this situation. You can bet anyone putting 5 stars here are high school buddies! I have no doubt. When I calculated a fair/just price, and proposed it to him, he still charged nearly three times that amount to get my car out of there and to an honest and ethical business. I will be filling a complaint with both the Better Business Bureau and talking to the Attorney General (about ethical business practices) as advised by another collision facility. Dealing with a head injury and an entitled, curt and unethical person, I will never speak to them again. They will simply have to deal with whatever comes at them. I will never recommend them. I will tell anyone who listens that this company has "0" best practices, horrible customer service, 100% entitlement, significantly inflated prices and owners who take significant advantage of anyone they think they can get away with it. I wasn't given the opportunity to choose where my car was towed to. Not allowed to call Triple A... I was taken in an ambulance and couldn't open my eyes for a week. If you find yourself in that area, anytime soon, RUN FOR YOUR LIFE. If you find yourself in need of assistance in that area sometime down the road, they may be closed per the Attorney General and/or BBB fines/sanctions and you should thank "all the powers that be" for not having to deal with the very worst company I've ever dealt with. I offered a fair, researched, and calculated price for their efforts given the excessive time to get the quote... But to no avail. They didn't budge. I guess they don't know what fair, just, ethical business practices are. They are about to find out. I will not be done with this until my credit card is refunded and/or the organizations I contact fine them or better yet, close them down. Oddly, they seem to enjoy kicking people while they're down. Let's see how they like it. IT IS NOT the kind of company anyone should ever have to deal with. They will be sorry they didn't opt for my fair and reasonable offer because my middle name is persistent! No one should or will have to go through what I did and I won't stop until I'm confident of this. Very humbly, dissolutioned, angry and respectfully, Brenda C, MS MS LCMHCS

Best quality of service, they drove me to work and dropped off my car. Can't recommend them enoughread more

Although I had a very complicated case I found gerber (Tex) very knowledgeable and responsive. I…read moredon't know what I would have done with the at-fault drivers insurance being so hard to work with. It took me 5 weeks without a car to get it sorted so many thanks for your patience.

I absolutely love this place! I am seriously more and more impressed every time I go there. Today I…read morewent in for an oil change and they even rotated my tires. How amazing is that! They totally saved me another trip.

Wish I could give them 10 stars. My husband's father passed away unexpectedly in another town and…read morethe LAST, the very LAST, thing we needed to have to deal with was a flat tire. A slow leak quickly went to a fast leak so in the middle of everything else we were trying to deal with we got the tire inflated and were able to drive it to Durham Tire. The staff there were AMAZING -- friendly, understanding, and efficient. They did a great quick job for us and got us back on the road, along with kind words about our loss. We have always received good service there, but they really went above and beyond this time. Their empathy and responsiveness was much appreciated.