Chris went above and beyond to make sure our truck was repaired after being rear-ended! Communication throughout the process was better than expected and there were no issues whatsoever. We are so appreciative to Chris and will return for future repairs. read more

They did a great job after I hit a deer. You would have no idea it happened. They were very friendly and easy to work with. They also had my car finished two weeks prior to the estimated time. Huge bonus :) read more

I had Will as my estimator and he was horrible he did not provide me with any updates on the status of my vehicle, he gave me a date that my car would be finished and I worked a half day to go pick it up but Friday at 430 he tells me they need to keep it till Monday when he could have updated me earlier on in the day so I didn't have to miss work but no worries understand things happen, took Monday off so I was able to go pick it up but once again no update I called at 230 he told me he was going to call me back and once again he never called me back he sent me a text at 445 saying they need another day at this point I'm frustrated cause he is ignoring my calls and I honestly not in the position to miss 2 full days of work being a single mom, spoke to the manager and he said my car would be ready by 12pm the next day and I finally picked up my vehicle at 4pm and just a heads up their works are thief's they stole all my change (quarters) from my center console make sure you remove everything from your car before you drop off your vehicle to them. Very disappointed experience.. read more

Nick and his staff at Caliber Collision on Sonoma Creek are efficient and professional. They did excellent job repairing my vehicle after an accident. Communication was constant and they made sure I was completely satisfied with repairs. Highly recommended this shop. read more

This is the second time I was in there. The first was to mount an odd sized tire that no one could mount. This time was a flat fix on same tire. The COMPED it!!!! Not only did I get free coffee and chilled in a very comfy waiting room....they comped my repair. I was in and out in under 30 min. Super friendly service and completely honest. I will be going there over and over now for repairs read more

Chris and the team at Caliber were superb! They kept us well informed of the repair on our vehicle and ensured our concerns were understood. Definitely recommend. read more

The truck came out great aside from the fact that it was missing a part and I'm sad to say that I didn't want the truck back because I knew as soon as I took it I wasn't going to be thought of again and sure enough 3 months later I'm having to call back. I haven't had a call with an update I haven't had a call saying hey I'm sorry it's taking longer than it's supposed to. Turns out AutoNation in North Richland hills the very same day I called about it has 11 of these items in stock. I'm told the very next day I can pop over and we can get it put on I don't hear once again from anybody. I don't even want them touching my truck anymore. read more

Absolutely awful. my insurance sent my car here after an accident and the first time they said my car was ready the visors were falling off, airbag lights were on, and the car was a mess. When I get my car the second time the drivers side mirror is smashed to pieces, the steering wheel has a slash through it , car is still a mess, and my mats are covered in some glue or paint. read more

Great customer service!! Glad to have a Caliber Collision on Harmon Rd. The gentleman named Ben went above and beyond to help me out with my bumper even though they were short staffed. Thank you and your help was appreciated!! read more

This Caliber took care of me and my family, make you feel at home and comforting while dealing with situations that nobody wants. New shop, friendly staff, quality repairs, and repairs completed quickly. 5 stars for sure read more

I recently had a hail claim from last weeks storms. Tyler Waymire helped me from start to finish. Claim took 5 days and he called me every other day to give status updates. Caliber Collision has my business! read more

Had a pretty good experience with Caliber Collision at first. Received good service and the car looked great when I received it after the repairs. However, the rep that looked over my vehicle with me didn't ask about how the car was running and even after I mentioned how the car was vibrating more than usual after the accident, did not take note of this. When I received the car back, everything looked great on the outside but the car still had something mechanically wrong with it as it continued to vibrate and rumble at low rpms. The rep said I could have one of their mechanics look it over and take it from there but the mechanic blew me off and said the engine roughness was from normal wear and tear...A complete lie considering the car was not having the issue pre-accident. He concluded by telling me I should go to the Honda dealership to get the issue diagnosed. I can only imagine how many hundreds of dollars it will now cost me to get this fixed on my own dime. To top things off, I was also told I would receive a call after the repair when the front license plate holder was into the shop so that I could swing by and have it installed but this call never came so I can only assume I was forgotten about. Initially my experience with Caliber Collision was wonderful but post-repair the service was terrible. read more

Amazing service. I was treated with priority and respect. The staffs Professionalism was top notch. I work In Customer service myself and I understand good service and wanted to spread some love. More people are inclined to write a bad review than a good one. Ive never had a repair shop move this fast and communicate the way the did. They aced as a Liaison between me and the insurance company they found more damage and submitted supplements for repairs. They made this process easy than you Tyler and staff. read more

Adam Elliott did a wonderful job on my car. He made sure they took great care of me and made my car look brand new again. I would highly recommend him to anyone who asked. Thank you for all you did. They were on top of it all read more

The repair on my car was minor, received my car back in about 5 days! They were super helpful, informative, and took me to get my rental from enterprise. Margie was very sincere and made sure I knew every detail. read more