Fantastic. The Gardnerville staff is knowledgeable about car's and insurance. The car look new again. Michon went above and beyond for me. She battled my insurance company and WON!. I would highly recommend Caliber Collision to anybody and everybody. Thank you so much. read more

WOW! Getting car repairs after an accident is obviously the last thing everyone wants to do. They say you meet the best people by accident, and that holds true to Bel, my service advisor. He made the entire process a breeze, I never had to worry or wonder about my car because I knew it was in good hands. I am forever grateful. Thank you again to Bel and the Caliber team!! read more

I had a good experience with Caliber Collision in Gardnerville. The office staff kept me updated and informed throughout the entire process. My vehicle was completed in a reasonable time and the quality of the repair was outstanding. I can't even tell it had been in a collision read more

My wife was hit by a deer on her way home from work recently and as you can imagine did a hefty amount of damage to her vehicle. We have never been in this situation and started to call around to various shops to figure out how we needed to proceed. We came across Caliber and when we called the first question that was asked was if my wife was okay. I felt this showed that they cared about their customers first. As we proceeded to talk the lovely lady on the phone answered our questions patiently and knowledgeable and we scheduled to come get an estimate. When we arrived we were greeted by a friendly staff who seemed to all enjoy their workplace and were kind and fun people understanding that this is a stressful situation. Our service advisor Caitlin went out was thorough in her pictures and was able to walk us through the process. We were thankful that we were able to get in so quickly and throughout the process Caitlin kept us updated on the progress. When we came to pick up the vehicle Mashawn walked around the vehicle to make sure that we approved of their work, which was fantastic, and wrapped up the paperwork. They even offered to have us come by and say hi or get some popcorn. I would say this shop takes a stressful situation and ensures that their customers are comfortable and at ease throughout the whole process. I would highly recommend this shop for any repairs you may need. read more

On the date of 4/4/23 I called Caliber Collision to have my car repaired. Talked to a man (Bell Arsenous) he told me that because I could not bring the car to the shop that he would come over and look at my car. He came over to my house, and after looking at the car he told me they can fix it, but I would need to take the car to Calibers Carson City location, and drop the car off. We gave him spare set off keys, and brought car to Carson City. He then called later that afternoon, and told us he would need $800 dollars up front for supplies to start the work. He came to are house again to pick up the money. Bel told us he would need car for three days to do the work. After three days I called Bel he told us it was Easter weekend so he would need car for another day or two. Buy now we were getting very suspicious about every things, so I went to the Caliber location here in Gardnerville Nevada ware we first called, and spoke to Bel. When I walked in , and asked for Bel the manager(Fanny) told me that Bel only works in Carson location now. She asked what was wrong, so I told her we were getting worried about are car. By this time we found out that Bel took are car to his house to do the work. After 10 days, and several calls to Bel we threatened to call the police. He then told us we would need to come to his house in Sparks Nevada to get are car back. I told him to bring the car to Carson City to Caliber or the cops would have to be involved. When we got the car back he had sprayed the car with paint cans that he got from the store, and drove are car the entire time putting over 1400 miles on odometer. It is now Saturday the 15th of May, and Caliber is closed for the weekend. First thing Monday morning I took the car down to Fanny at Caliber in Gardnerville, she took one look at the car, and said don't worry we will fix it. They told us that the shop was busy. so the car couldn't get in till the 12th of June. Today is the 1st of June, so I went down to the shop to make sure they were going to do the repairs, and they told me that they would not do the repairs because off Bel's mistake. This is a small town I live in, And I want everyone to know never ever take your car to Caliber Collision. read more

Warning! Beware! Sounds like a bad Halloween movie, well it was a nightmare! After my new (2023) car was hit and run in Francisco's parking lot, I made an appt. with Norris Auto body and waited 3 months to get in. When I arrived for my long awaited appt, I was surprised to find out there was a new owner, Caliber Collision. I told them multiple times it is a new car and I wanted a new door, but they said that the safety bar in the door was not damaged and they couldn't give me a new door. Well, I thought what the heck, it should be ok, and dropped the car off anyway. They called me after two weeks to tell me my vehicle was ready to pick up. I went to pick up the car and the door looked like waves in the ocean. Not only that, but there was melted on white tape marks all over my black paint, where they taped off the car These marks were seriously melted on and would not rub off. There was over-spray of paint on places that shouldn't have been painted. I declined to pick up the car in that shape and was horrified they were going to put out work like this. Did they look at it? Did they care? Thankfully, we were put in touch with the district/regional manager out of Sparks, NV. He offered to have his "best" guy in Sparks re-do the car and offered to waive the deductible. We reluctantly went with it. We were then told the safety bar in the door was bent and the door needed to be replaced. OMG! Really? The door was replaced and they re-did the paint job. It looks way better than it did when I went to pick it up the first time and I am thankful to have a new door. Unfortunately, there are some new scratches on the car that were not there when I dropped it off, the door handle looks like it was accidently hit with the sander (white scratches), and in my opinion the orange peel is a bit too thick. Will I ever use Caliber Collision again? No! Go to Mort's, Battle Born, anywhere but Caliber. read more