You may meet four to five genuinely good and pure souls in a life-time and when you do business with Caliber Collisions every member you talk to is a once in a lifetime person. Their compassion, professionalism, sympathy, integrity, dedication and heart felt family like bond they make with each customer is unmatched. Very seldomly will you find an auto shop that has premier hospitality followed by repair work because it's usually one or the other. Every team member at Caliber will help you in any shape or form as long as you show the respect back. They know life can get chaotic and unfair at times and they're willing to consider the facts and meet in the middle for what's best for the customer and for business but they'll always put the customer first! I've worked with Caliber Collisions three times and each time they've outdone themselves. If any of my family vehicles are to get damaged I already know I'm taken care of thus being relieved of a major stress factor. They provide quality and timely update during vehicle repair and give you the rundown on what parts were used to repair your vehicle. Whether it's insurance or paying out of pocket, I already know I'm in good hands! Caliber Collisions team, please being you an continue to be the best team out there! I recommend Caliber to everyone I know simply because of the experience you get with the people and followed by profound repair work! Whatever y'all are doing, keep doing it!! Thank you for being you and thank you for being the BEST! read more

I just have to give the shop an extraordinary review. First of all the work was excellent. They have a few really special customer service extras. They send notifications on a regular basis so you know what stage of repair they are at. They also returned the rental car for me. Those two things really made a difference for me. All employees are friendly and very accommodating . Thank you Caliber. I would highly recommend Caliber for repairs. read more

I had major work done on my Ford Bronco, requiring a complete frame replacement. I couldn't have asked for better service. Emily Lieske at the Havre de Grace, Maryland office was fantastic and kept me informed throughout the process and the gentlemen who performed the work were Superb! Eric Kirk read more

Caliber Collision - Repair underway. - Body Shops Near Me - Havre de Grace, Maryland

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I had a wonderful experience at this place. The people were so nice and helpful. I highly recommend them.

Calibur Collision Havre De Grace exceeded my expectations. Emily and Mandy were amazing from the point of estimate all the way through the end of service completion. Emily kept me informed throughout the entire process, and kept me up to date on vehicle repair costs. Both her and the team were very pleasant and professional. I would 100% recommend this location to family and friends. read more

Steve, the Manager who was overseeing my automobile after an accident, was more than nice, more than accommodating, more than informative. Some days, he would call me back just to give me an update that he is waiting on an update. He never left me hanging. He gave me his expert opinion and knowledge on the subject matter and worked diligently to get the insurance company to do their part. Throughout the entire process, he made a bad situation feel easy and more comforting. He did whatever he could to make the best decision for my vehicle and future. I would trust him hands-down with any body work, car issue, advice you may need. ELEVEN OUT OF TEN! read more

Excellent customer service, they did an amazing job on my vehicle. You can't even tell it had damage. Won't take my vehicles anywhere else. They went above and beyond in all aspects. The car was cleaner than when I dropped off. Great job caliber ! read more

My car was hit by a deer I had originally thought my 2020 Chevy Trax was totaled. To my great surprise it was not totaled but was badly damaged the crew at Caliber did a fantastic job when I went to pick my car up it looked better then it did when I first bought it at the Chevy dealership. An absolutely amazing job will recommend them to everyone. The staff is very friendly and professional, they are in constant contact with you through the process keeping you up to date on everything. read more

Our daughter hit a construction Barrell and smashed her side mirror. Took it to this location and they found a replacement part and had it repaired in 2 days. All other places a minimum of 4 weeks. That is service. Customer care and quality of work at the highest level. read more

Caliber did a fantastic job fixing my Jetta! It looks new again! They got my car in and out quickly, and they worked directly with the insurance company too. I would definitely recommend them to all my friends and family! read more

This place exceeded my expectations. I got into a car accident on new years eve while I was traveling. I live 4 hours away from here. I called multiple repair shops in the harve de grace area and was told they couldn't help to bring it Monday. My radiator was busted, all rental cars near by were closed or booked. It was after 5pm. My insurance company referred me to caliber collison. They were due to close at 530. I reached out and they wereore than willing to help. I got my car over there. I explained my situation to the crew. I was able to get a ride from someone that lived 2 1/2 hours away. I had 4 children with me. Although they were closing they tried to get me into one of there rentals but enterprise was closed already. They then told me they would stay open and wait for my ride with me. I couldn't believe the hospitality and how generous these people were especially on new years eve. The receptionist gave us refreshments offered the bathroom and gave my children window markers. She allowed them to draw all over the window walls in the lobby. They made us feel comfortable. During the repair process I was getting updates frequently. They kept in touch...communication was constant. They did an amazing job repairing my car. They even washed it and vacuumed it after. :) they kept it for a week extra to allow me make arrangements to travel 4hrs to come get it at no extra charge. When I arrived they asked about the kids and asked if I was OK. It's the little things like make the experience remarkable. I would highly recommend this place to anyone. I had such an amazing experience and the team is filled with admirable and selfless people. The customer service is above par! Thank you for everything you have done for me. I live far but I will be using the caliber collision near me if needed in the future. You have e made a customer for life! read more

Caliber Collision - Body Shops Near Me - Havre de Grace, Maryland

Caliber Collision outperformed on my Lexus SC430 convertible after a deer strike. After I expressed concern over their initial repair work, they heard what I said, took the car back, and went above and beyond to make me a satisfied customer. As they say, true character shows through in times of adversity, not in times of prosperity. Caliber responded to an adverse situation, showed their true level of customer care, and outperformed my expectations. Thank you, Caliber (and Gary). read more

My Honda Civic was hit from behind while I was stopped for a school bus on Pulaski Highway. I took my vehicle to Caliber Collision for an estimate on the damages. My representative was Todd, I found Todd to be extremely knowledgeable and most pleasant. I am extremely happy with the results of the body work performed and the customer service Inreceived while they had my car. Caliber kept me abreast of everything that was being done and when the car would be completed. If I had to call them for any reason, the response time was superior. In the future, I will definitely be using Caliber Collision for all my automotive needs, whether it be a tune up, an oil change, break service or any kind of body work. I cannot thank Todd or other associates of Caliber Collision for their outstanding customer service and their compassion during my unfortunate time. I will be referring Caliber Collision to all my friends and family for their automotive needs. Thank you Todd and Thank you Caliber! Thank you also for making a very stressful situation a lot easier to deal with read more

wish i could give 0 stars WORST place ever. they had my friends car for almost two months. she had brought it in from a accident that resulted in a missing front bumper. they said it would take 2 weeks to repair... LIES ! not only did they take forever to "repair" it when she got it back it was worse then when she brought it in. her light was out, air conditioning broke, bumper looks a mess, and there is still a missing piece they ordered. communication was horrible. she would try to contact them and they would call her back thirty mins before close! read more

Positive first: great work. Negative; 1) Did NOT call regularly as they said they would to keep me updated. In face they never called me once. I made the calls. 2) What made me angry the most is, they didn't have the common courtesy to hose off my vehicle. I got it back dust everywhere; outside, inside and even inside the covered bed. read more

I don't know why this place has such a good rating. I got into an accident and my front bumper fell off. Nothing too crazy. They told me 2 weeks, i was like okay. Then they called, said they found more things wrong with it, and that it would actually be a month or so and I was like that's fine whatever do what you gotta do. Skipping ahead, they kept telling me they were gonna call me back, never did, i would always have to call them. They told me i would get it back on a certain day, I wait for them to call until 30 min before they close, they never call so I call, then they tell me they have to push it back and keep it for another week or whatever. This happened at least 4 times lol. So FINALLY I got my car back after almost 2 months, and it was SO BAD. The AC didn't work, my headlight was out (I took it back up the next day and they fixed that), windshield wiper fluid doesn't work at all (leaks all over the inside of my car), they misplaced my license plate, the top part of my bumper is missing (they told me they would order it and call me when it came in-- 2 months later still no call), the metal part behind my bumper (don't know what it's called lol) is bowed and messed up as if they didn't even replace it, wires are in the wrong place and stripped, parts are missing, etc. Going back to my AC, I took my car up to my dealership to try to see if they can fix it and my advisor told me whoever fixed my car should've been fired. The AC pipe was all busted up, it was so bad they couldn't even fix it. I can't even make this stuff up, it's so frustrating and my insurance told me to take it back up here to get all of this fixed by them, even though I REALLY don't want to I have no choice. So please, don't come here. The people are friendly but it's really not worth it lmao. read more

Body panels don't match up well, meaning the gap between them is wide and wider at one end than the other. The back bumper is closer to the body on one side than the other. Disappointed. read more

My vehicle was in about two weeks ago for an insurance repair. My representative Josh and the manager Joe were very helpful and kind. The communication process was clear and timely. They coordinated everything with State Farm on my behalf. Should I have any collision needs in the future there is no doubt where I am taking my car. Thanks Caliber! read more

I will recommend this place to everyone. The entire front office staff is wonderful. They are all so very friendly and helpful. The appraisers really keep you informed on the process of the repairs and my car looks like new. Great facility with a comfortable waiting area. The cleanest body shop I have ever been in. read more

I have a 15 year old car that was in excellent condition until someone backed into my driver's door. The whole door needed to be replaced and it took awhile to get one but they did a beautiful job and it looked as good as new. The only problem was the whistling sound it made when I drove over 40 MPH. I took it back and although it took a few days to find out where the sound was coming from they fixed it. I took a road trip and was delighted with the results. Excellent job fixing it. read more