It took 2 full months for my repair to be completed. Way too long, IMO. Delay after delay. Excuse…read moreafter excuse. Finger-pointing and blame-shifting every which way. They sent my vehicle to a frame shop that screwed things up even worse. No apology from anyone. Because it took so long my rental benefit ran out and I had to pay for the extra time. They did repairs that insurance denied, so I had to pay for them, too. They couldn't care less about the customer. Stay away from A&W.

My experience with A@W Body Shop was above my expectations..the quality of workmanship was…read moresuperb!!.. Jonathan was great to work with..kept me updated..I was pleasantly surprised with my car being completely detailed when I picked it up!!..Very happy!!..Thanku A@W team!!

I had a dent in the body line of my hood, and most places told me it wasn't possible to fix without…read morerepainting. These guys made it happen with a super quick turnaround! They also removed two other small dents, and the results were flawless. Couldn't be happier with the work--I'll definitely be back for any future body repair needs.

Highlands Auto Body helped me out so much getting a mirror replaced on my car. Due to weather…read moreconditions and issues with my battery, I had to move around my appointment to get it replaced a few times, and they were very understanding. They even helped with an extra problem I was having. Tony is super helpful and follows through. Very pleased with the work and professionalism here. I was able to get the initial estimate and details all via email, and then just bring the car in when it was ready to be worked on. Super convenient for a busy schedule. Can't recommend them enough.

Friendly staff, timely repair. On quality, I have some…read moreconcerns... The pain match was amazing, no difference between the replaced door and the rest of the car. During the initial review of the car, before repair, I specifically pointed out everything I saw, and thought they were taking notes. When I received the car back, one are I had pointed out had not been repaired (alignment between two pieces), so had to go back for them to fix (didn't require paining, just adjustment, so done in few minutes). Not sure how they missed that as it was easy to see and I had specifically pointed it out. Wondering how they check the car before returning to the customer. The second issue was that they had to replace a wheel that had been scratched. when I received the car back, the steering wheel wasn't straight. From experience, that should be an easy fix (again, how did they miss that during quality check before returning the car??). They took the car to whoever did the alignment, and they couldn't fix it; they said that if they straghten the steering wheel, they lose alignment and if they align the steering wheel is not centered. Carstar simply gave up and said they couldn't fix it. I know a place where I take my cars for alignment, so I asked Carstar to pay foir it. They asked for an alignment quote first, but that means at least two trips, so I went ahead and aligned it (this place said it was easy and very standard, steering wheel is now good and the car aligned). Sent the invoice to Carstar and I don't really have high expectations on getting this reimbursed, after the slow communication we have seen after the car was return upon completing the repairs. My opinion only: it seems thet adertise a lot about the lifetime warranty and how great they are on that, but in reality they drag their feet, they lack a good quality control, and some of the shops they use for "other things" (like alignment in this case) are not the best at what they do.

I had a freak accident occur with my six week old Civic. An umbrella from a local restaurant blew…read moreinto the air and damaged my hood and roof (dents and paint removed). I took my car to CARSTAR where the work started on Tuesday morning when I dropped my car off. They completed the work by Friday afternoon. After inspection the paint matched perfectly, I couldn't even see where they started painting and the original paint stopped. The dent repair was immaculate, I couldn't even see where the original damage was. The staff was super friendly and accommodating even with me picking up my car late on Friday. They were in constant contact with me, notifying my when my car was progressing to the next "stage" in the repair. The only thing that I wished would have been different was the interior was kinda dirty, but maybe body repair shops do not consider cleanup as part of the work? If that is the case, no worries. Nothing was stained, just had to wipe some surfaces down and do some quick vacuuming. Overall I will take my car back to this body shop. Great work all!

Based on their very high rating on Yelp I visited Quality One Dent on Dec 17 2024, for a repair…read moreestimate for front end damage on my 2025 Volvo XC60. While examining my vehicle the estimator Paul allowed the hood to free-fall onto the safety catch, which was still in an up position, likely because it was not functioning correctly due to the front end damage. I saw this as it happened, but not quickly enough to prevent it. We opened the hood again to find the frame of the safety catch now pushed down inside the surrounding platform. Paul immediately apologized and said, 'that's on me.' He tried to return the safety latch back to its original position but failed. He then asked for the keys and drove the vehicle inside their shop to repair the catch. He returned with the latch held in place by duct tape surrounding the frame of the catch (you can see this in the photo attached to this review). He assured me they would 'take care' of this when I brought the vehicle back for repair of the front end damage. Upon receiving their repair estimate via email later that day I noticed it included a line item for $96.47 for the safety catch. The line item showed labor was 'included.' At this point I decided it may be better to take the vehicle to a certified Volvo repair center because the estimate from Quality One indicated they were not qualified to re calibrate the front end camera. I returned to Quality One later that same day to ask for compensation for the broken safety catch. Paul seemed willing to compensate me for the damaged catch, but then the owner PJ was called in. PJ basically said as far as he was concerned the safety catch was already broken and I should just have insurance cover that cost as part of the overall repair. I tried to reason with him, but he wouldn't budge. This has been very upsetting for me, as Paul clearly admitted to breaking the frame of the safety catch. At this point there is nothing I can do but post this review as a warning to others who are considering using Quality One Dent for their repairs.

All Danielle the Business Manager has done is confirm exactly what I said. They didn't fix my car…read moreright and it was extremely difficult and exhausting to get Quality One Dent to admit their mistake and fix it. Exhaustingly and after much dialogue they made a second attempt to re-install the same exact bumper. Interestingly, after their second attempt it aligned better - so it was poor quality the first time! It was the exact same bumper and it was never replaced with an OEM bumper so why couldn't they admit it was shoddy workmanship and as Danielle stated "take great pride in their work and commitment to customer satisfaction" - and fix it correctly. Ultimately, they could improve the result - they just didn't want to! Look at the attached pictures (and also my previously supplied pictures) and you be the judge. These were MY photos - not Quality One's photos. After two attempts, with the SAME exact bumper, ironically, they were able to realign better. Because of Quality One Dent's refusal to accept that the first install was terrible, BOTH sides were difficult - including Quality One Dent. After holding onto our car for many, many weeks, and when it was apparent they had to make a second attempt to install correctly, now all of a sudden Quality One Dent had no room for my vehicle at their lot. They had no problem with the multiple weeks they sat on it at their lot (when they said they would only need it one week) but now because they're angry and unwilling to work with their customer, they wanted us to take it home with the initial bad install and shoddy workmanship and bring it back later. Ridiculous and very transparent their intentions. Incredibly unprofessional.

Work was done great! I've used some other shops before and I noticed issues later on. For context,…read moreI have an older vehicle but the paint match is perfect and it's around 2 months from receiving my car back from them. Very pleased with the work and great job!

Wreck Effects Auto Body is truly a rare gem in the auto industry…read more We were referred to them by our trusted mechanic after our family SUV was involved in an accident. Not only did they store our Lexus LX for nearly two months while the at-fault insurance company (cough USAA cough) dragged their feet, but they also helped protect us from being bullied and ignored during the entire claims process. They advocated for us when the at-fault's insurance company stopped responding to our emails and calls and walked us through every step with patience, clarity, and compassion. When it came time to purchase a replacement vehicle, they even did a pre-purchase inspection to make sure it was safe for our family. That kind of care and attention to detail is something you don't see every day. Everyone we interacted with at Wreck Effects was genuine, kind, and down-to-earth. They never tried to upsell us or take advantage of the situation--instead, they extended us grace, gave us honest advice, and went above and beyond when they didn't have to. I would recommend them to absolutely anyone, especially those with luxury vehicles. Their professionalism, communication, and integrity are unmatched. If you're looking for people who will treat you like more than just a number, this is the shop to trust.

I had some minor work done here on Ford super duty. They worked with me on what I was trying to…read moreaccomplish and came in under their quote. Then when I picked the vehicle up, they had detailed it inside and out. That was unexpected and the interior was Pretty ignored so I'm glad they took that step.

Behind not taking more video of my parents while they were alive, taking my car here is the 2nd…read morebiggest thing I regret in my life. I say this as a guy who has cracked ribs, 1 divorce, 2 kids, and several state-to-state moves. My car was totaled-out while hail repairs were being done, leading to State Farm needing a refund for work not done. What happened next was easily close to 50 hours on the phone over 4 months. These idiots could not figure out how to mail a check to State Farm. The postal service wasn't their jam. "Lost in the mail" "We had a guy that did it..." "got stolen" (north of the 10k reporting max? Sure. Whatever.)Until this point, I thought they were trying some sort of 'conversion' to hang onto the deposit State Farm gave them before my car was totaled. There was no way anyone could be this dumb, and it had to be on purpose. 4th (alleged) check is a charm, and...it gets lost at/within State Farm. I finally talk to a real human at State Farm (you know how hard it is to get to this point?!) and he says, "I've...never seen anyone do this. They just sent the check to general claims. No claim number on it. Nothing. Of course it got lost." Checks allegedly sent without tracking (who sends anything without tracking?!), callbacks never returned, that indefinite feeling that if it takes 4 months for them to get money back to state farm, why not 6...8 months. I'm never risking a bodyshop again.

This is the only shop I have used for my car that I purchased brand new, one front end repair and…read moreone rear end repair. it's been about a year since my last front end accident and when I went to change my engine air filter I found that my air filter housing that brings air in from my grill to the engine was completely missing. I ended up having to spend $120 to fix it. This morning when I opened my trunk I saw a small plastic tab fall, when I inspected further I noticed all of the plastic tabs on the trunk were not there. It appears at first glance the repairs are good but then you start finding things they missed and now I'm scared of what else they missed and half-assed.

My car got the VIP spa treatment at this collision center. It went in looking like a zombie extra…read moreand came out ready to walk the red carpet. I half expected a paparazzi frenzy when I picked it up.

Excellent service at a great price ! I highly recommend these guys! Great communication and…read moreaffordability!

I had a lot of sun damaged paint on my truck, and they did a fantastic job repainting those areas…read morethat couldn't be repaired and buffed out the remaining areas. My 20 year old truck looks like new. Great work and a great price.