I had called first thing in the morning and they were able to see me right away for an estimate. I had a tailpipe out of place. They said it was an easy fix and the guys were able to take care of it right away. They offered me coffee in their clean lobby while I waited. They were friendly and provided great service. Thank you Caliber for the great work and speedy service!!! read more

The team at Caliber Collisions including Brian, went above and beyond with helping me with a small favor regarding slight issue with the front bumper of my vehicle. The customer service was on an entire different level as they made me feel like a VIP. Definitely recommend this quality company to anyone in need of auto body repair. read more

I just want to jump on here and say thank you to the General Manager Brian for taking care of my car when I got into an accident! He and the caliber staff did a really good job in fixing and getting my car back on the road! It took a bit for my car to come back to me but Sarah let me know about the daily stats and kept me in the loop when they were getting ready prep the car for paint, as well as rocker getting fully repaired! Not to mention that they found me my rim!!!! When it wasn't the easiest to find and get they really pulled through!! Brian even put me in a rental so that they can fix the wheel n hub bearing! I highly recommend this caliber collision not only because of the work they provide but because of the friendly environment they have created as a team P.s they will surprise you with cleaning your car inside and out before the return Thank you Sara for being so helpful and caring Thank you Brian for going out of your way to making everything go smoothly and for allowing my car to get fixed at your shop !!!(: read more

Caliber Collision - Body Shops Near Me - Laguna Niguel, California

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May 3rd. 2023 dropped car off told us it would be a week. Went to pick up car on May 11th. 2023. They said car was done. Took car home and seen that the bumper was not put on properly and the taillight was excused, and it looked worst, then before we got into the accident. Also, the paint did not match the rest of the car. The car is grey and the bumper is green gray. Took the car back. They said they would fix it. Called to see the status of the car. Brian the manager told me they had a problem and got some kind of glue on the right rear quarter panel and they have to paint it also due to their mistake. They called said to pick up the car on May 19th. 2023. We inspected the car before taking it and once again the paint did not match. The bumper was still not the right color. We also noticed that the interior trim panel was all scratched up. Confronted Brian the manager and he said he would look into it. He got back to me and said the interior panel would cost $350.00 and he said he would speak to his employee about the scratches, and they said they never touched it. But in order to paint the right rear panel they damaged they had to take the window out. In order to get the window out you have to take the interior panel off to get to the window out. Manager said it's a hard paint to match and that all car bumpers are different colors than the car itself. I knew this was not correct. We left the car again for the fourth time. He said he would blend it so it would match. We picked the car up on May 31st. 2023. Brain the manager said car good to go, we had to bring the car back again on June 5th., 2023 letting them know that there was overspray on the whole entire car. Brian the manager said he would take care of it. Picked the car up on June 6th. 2023. on June 8th. 2023 when the sun came out, we could see that the paint does still not match and that there is still a lot of overspray on the car. When they took the overspray off, they used buffer, and in the sunlight, we could see the car looked like a swirling ice cream cone. We did not take it back to them again, for that would have been the fifth time. Called the adjuster at AAA, they spoke to him, and he said there was nothing else he could do. Adjuster sent us to another shop, and they took care of this for us, matching the paint color and replacing the inner panel that Caliber scratched up. I would not recommend this shop to anyone. A simple bumper replacement and tail light replacement turned into a night mare. A three day repair turned into over a month long nightmare. read more

Caliber Collision - Body Shops Near Me - Laguna Niguel, California

The team at the Laguna Niguel location was great! Check in time did not take long, was in and out. The team there was amazing with communication. Anything new issues was communicated to me immediately. They were able to explain different options. Communication made everything work out properly. Wish there was more issues I would need to visit the shop some more, as the customer service that I received was way more than expected from a busy shop. Brian made it happen! Definitely a shop I will return to, if I ever need to. read more

Good luck, if you need re-work completed. You'll be inconvenienced, bringing your car back, and will have to use PTO, since this company is only opened Mon-Fri. After my repair was completed, the passenger window would not roll up, and they returned my car like this. They took apart the interior door molding on the passenger's side to access bolts for the repair. Stephanie's manager said the rework would take 30 mins, it took 1 hr 15 mins. My rep also said the initial repair would take 4 days, it took 5, but i had to ask how long the repair would take as the only thing she said to me was, "So, your car has 50k miles, correct?," Upon checking in. An introduction would have been nice, such as a handshake, and hello, followed with, "My name is _____, I'll be your rep for the duration of the repair work." To be fair, my rep improved, when I picked up my car, she went over all the repairs in person, showing me what was fixed. But all of her communication to me, during the process, was text messages, no phone calls. They do a good job with body repairs, yes, but they need improvement with rework, and attention to detail is lacking. Returning a car with a malfunctioning window is sub par, especially if you caused it to malfunction in the first place. Three stars all day, twice on Sundays. read more

Crashed my brand new car like an idiot, and Vince fuckin crushed it on customer service. Continuously updating me and even went out to get me extra days on my rental when it ran out. We had some trouble getting parts and he kept me informed the whole way through and they finished before expected. Thanks again! read more

I had an accident earlier this year that resulted in having to have my door replaced. I took it in to Caliber in San Juan and I received the greatest customer service! The work was done expediently and the communication was very good! The work came with a guarantee, and unfortunately... I had a door handle break on the replacement door. The good news is they took a look and immediately ordered the replacement part. At the same time they noticed the same issues with another door on my car. So they ordered up parts for both. They called as soon as the parts arrived ...and had them installed while I waited. When it came time to pay, I was told that there was NO CHARGE! But, I reminded them that the second door handle was MY ISSUE. The kind representative named Eric said with a smile... "it's on us!" The world needs more Eric's!!! read more

This place is top notch with customer service! Went here because they took the car insurance of the person who hit me. Vince was awesome! He was very thorough and gave me an accurate timeline of when I could expect my vehicle. The woman at the front desk was efficient and pleasant. Not only did they get the job done beautifully, they even checked my rental car in electronically so that i didnt have to return it myself! They sent updates on the repair and kept me informed "just enough". Not too much or too little. They also washed and vaccumed my car and did a really good job, not a rush job like some places! I highly recommend this shop for their quality workmanship AND quality customer service. These guys do it right! read more

Jesse amezcua was my service provider, not only was he quick and efficient but he was very understanding and extremely knowledgeable. I had been in an accident where someone had reversed into my car which resulted into a a huge ding into my door and driver wheele which made my car have a huge scratching noise when I would open the door; without even opening my door, he diagnosed my car swiftly and told me how he was going to fix it! The front desk was really sweet as well! Grateful for my referral to calliber. I would definitely refer them to friends or family! Thank you all read more

I was VERY concerned after someone hit and run my 36 yr old W123 Benz and how they would match the original paint. Jon, assured me by clear coating certain adjacent panels it would blend seamlessly and it did. They did a perfect job and matching the original paint code and feathering it in made a huge difference. I would definitely go here again. read more

Caliber Collision - Body Shops Near Me - Laguna Niguel, California

My 99 Ford F150 was not able to be saved, had this truck for almost 22 years. Vince did a great job on reporting the good condition (preaccident) and a few extras it had. This ensured I got the most totalled payout from the insurance company. I would highly recommend this shop for any of your needs. Way to go Cliber Collision. read more

Extremely pleased with the whole staff and especially Mike who helped me through this whole process. I can't express how satisfied I was with the customer service and updates I had received while my car was being repaired. I never once had to go out of my way to follow up. Everyone is super friendly and very helpful, even with getting me set up with a rental car. I never once felt stressed or irritated. Thank you to the whole team at Caliber Collision!!! read more

My turn signal light was out so I went to Auto Zone and bought the replacement bulb. The salesman told me he wouldn't be able to replace the bulb because the model and make of my car required bumper removal to access the bulb. I called Kia and asked for a quote and they said it would be a few hours of labor and a $346 job. I hung up with Kia and remembered Caliber Collision in Laguna Niguel, who did some incredible work on my car last year so I called them. They said to bring in my car and that they'd take a look. Long story made short, they replaced the bulb in 3 minutes, not the one I bought at auto zone (they sold me the wrong one), Caliber gave me the correct bulb and color and charged me nothing for the labor abs material. I could've cried, I needed something good to happen and this was it. The team at Caliber, Laguna Niguel was so kind, attentive and so generous. They didn't see me as a sales opportunity but a person needing help. I'm grateful for this team that reminded me that there is yet still good in the world. read more

I came in to get an estimate on some minor body work, and within an hour Jesus and Danny brought my car back with the issue fixed. I was very happy to have the repairs done so quickly on the same day. read more

I truly can't say enough great things about caliber. Start to finish this was actually a great experience! Chris handled my repair and was clear on everything that was going to be done, price and communicated with me throughout. The ladies In the front were helpful and very sweet. Brett and all the guys in the back were so clear and helpful too!!! The Caliber collision of Laguna Niguel exceeded my expectations. Thank you for making this so simple during my chaos. read more

I took my car here a yr ago and they did w beautiful job of n detailing it. Thought it looked incredible. Shortly after I recurved car I started having issues, took it back they did alignment said they couldn't find why the car was making a pooping noise. Long story short my car had further damage because they never properly fixed all the damages and their half ass repairs caused further damage. I had to take my car to another shop which it only took the new shop 10 min to find prob and had me call insurance back to tell them to reopen claim. I won't go back to this caliber. read more

This was the easiest and least stressful post-traffic accident experience I could have imagined, thanks to Caliber Collision. DARE I SAY, even somewhat enjoyable. I mean, they have popcorn and snacks in the lobby! Come on, now. ;) In all seriousness, Stephanie, the administrative assistant, was beyond kind and helpful. She called ME to schedule an appointment after my insurance gave her my info, and they were able to take my car within a few hours. Then John assisted me after that and my husband and I were both thoroughly impressed by his knowledge, kindness, trustworthiness, and consideration. He kept me informed throughout the entire process via telephone calls. And I couldn't be happier with the condition in which I got my car back -- even better than it looked BEFORE the car accident. Never have I had the interior of my car VACUUMED by an auto repair shop, nor would I have ever expected that! What a lovely surprise. They even removed some very stubborn paint transfer on both sides of my car (that they knew was pre-existing and not related to the accident) free of charge. All in all, a great experience. read more

Shopped around for body work after a car accident. Our insurance company provided a list of approved shops. Glad I made the decision to go with Caliber Collision located on Camino Capistrano in Laguna Nigel. The front desk receptionist, Augusta, is friendly and helpful. The waiting area is extremely clean, with complimentary coffee and snacks. Dennis was extremely professional and informative on the repairs required and time necessary to perform the work. They also provided free car delivery service if needed. It was an unfortunate event that required me to get my car fixed. However Caliber Collision did an excellent job from start to finish on getting me back to normal. read more

Extremely pleased with the quality and service I got last week. John kept in touch with me to let me know how things were going and I received my car on time as promised. They had to replace my front bumper and something underneath the car because of a rolling tire that hit me and went under my car while on the freeway. Highly recommend this place. read more

If you enjoy being overcharged, a marathon run around, and waiting for multiple call backs that never happen, then this is the place for you! My experience with this location was good until they charged me more than the agreed upon price with the insurance company. I had to pay the entire amount because I was going out of town the next morning and needed my vehicle. I was told they would "look into it" when I brought the overcharge to their attention. So I waited and waited.....and never received a call back. I called the lady and was told a check was mailed. Again, I waited and never received a check. I called and the receptionist said she had a note, but didn't seem to know anything about the situation. She said she would contact another lady and get back to me. I waited and waited for that call that never happened. Notice a trend here? I finally received a call from the lady after stating I was going to write a review on yelp. I think it was just a call to pacify me and tell me the "check will be in the mail." Still I wait. It has been approximately 5 months, which seems like enough time to repay a customer. Interesting how they keep blowing me off, yet if I owed them money they would probably be hounding me constantly. read more

Incompetent galore is all I can say. They contract with State Farm to do windshield repairs. Scheduled an appointment and hoped all will go well. As they did not call or email to confirm I went ahead to make sure when they come. From a incompetent front desk female who ask me 4 times what make and model to forget the answer every time to a so-called male supervisor who besides having the don't care attitude there was nothing good. They gave me the excuse they never got the work order. Full of bs because how likely is it that the email and fax don't work as the insurance administrator send it via both methods. Will make sure to stay away from that outfit. read more

When dealing with a repair, I feel you either have a great experience (5-stars) or an awful one (1 star). This review is a 1-star review. I was sideswiped on the freeway. It was a hit and run, so I had to call AAA. AAA referred me to Caliber, stating that I can go to an independent repair shop but they can only guarantee Caliber's work. Caliber's mottos are "Restoring the rhythm of your life" and "Complete satisfaction isn't just a goal, it's what drives us." The customer service is polite, although that does not excuse incompetence or dishonesty. John Blattner was my point of contact and work was finished in the time frame promised. I picked up the car, and within a couple miles, I hear a low rumble when I steer or when I used my breaks. Since I picked up my car on a Friday, I waited until Monday to call Caliber back. John told me while he did not test drive my car, the lead mechanic did and said nothing was wrong with the car. I was instructed to bring the car back, so he can test drive it. At this point, he noticed the rumbling sound and had the car inspected. This is where everything headed south for me. John notified me that my struts are damaged but that it is not related to the accident, therefore AAA will not cover the repairs. I did tell AAA and John that my car did not rumble before the accident. Even if the struts needed to be replaced soon, it could be 2 months down the line or 2 years, but the bottom line is prior to the accident, my car was not making any rumbling. My personal mechanic would have told me if that needed to be done because I keep to the maintenance schedule of my car. So, here is what I'm taking away from this situation. 1) AAA said they guaranteed Caliber's work, but I guess it is my fault to assume that meant good work. 2) Caliber did a bad job diagnosing my car, because if they did a thorough job, they would've told me that my struts are damaged before they started work on my car. If I drove my car a couple of miles and noticed the rumble, why didn't their mechanic? I find their mechanics to be incompetent if they didn't see or hear a problem at the initial and final diagnostics. 3) If Caliber did do a thorough job diagnosing my car, that means they knew my struts were damaged, and decided not to be upfront with me, which equates to Caliber being dishonest. My advice is that if you have a mechanic that you trust, go to him/her first, because the AAA guarantee doesn't really mean anything. I truly regret taking my car to Caliber, because they did not restore the rhythm of my life nor am I close to being completely satisfied with my experience. Now, I will take my car to my mechanic for repairs because I do not want to give any more business to Caliber. read more

John was extremely helpful and was keeping me updated throughout the entire repair process. Caliber was able to finish my repairs ahead of schedule, and overall the experience was very pleasant. read more

Really impressed with the customer service at this location, besides all the repairs being done right and in a timely manner, they go above and beyond to make sure you're taken care of even after you pick up your car, I believe the managers name is mike that helped me, extremely thankful for taking care of my sisters car. Thank you. Will definitely come here again when needed. read more

The earth needs more people like Regan and all the amazing staff at Caliber Collision San Juan Cap, CA! They are compassionate, caring, kind, and willing to serve their patrons. After being in a minor car crash on Friday the 13th, Caliber Collision saved my day by going out of their way to allow me to take the damaged car there for collision repairs after they had closed. They went out of their way to donate their time to me during off hours to make sure I was calm and safe. I do all my auto work now at caliber collision. They won my heart through the staffs kind, friendly, professional, skilled, and compassionate staff. They are skilled mechanics and kind people. We need more mechanic shops like Caliber Collision! read more

My car was hit while parked on the street, luckily no one was in the car and I was blessed to have the driver knock on our door and tell me he had hit my car (faith in humanity has been restored!) Well, the person who hit my car had Liberty Mutual insurance and they were such a pain to deal with, as many insurances are, but once my car was finally able to get repaired they sent me to Caliber Collision. What was a nightmare now turned into a 5 star great experience review. John helped me out and was on top of everything, even sending me text alerts on how my car was coming along, all in all I got my car a day early and it looks just like the day I purchased it. I highly recommend Caliber Collision. read more

I picked up my car yesterday. They called me and said my car would be ready for pickup at 4 and I went and they said they're finishing up the calibrations on it. It took an hour to fix but to be honest I didn't even mind because the staff was just really nice and kept updating me. When they brought my car out it literally looked brand new. It blew me away how nice my car looked it's like I got a new one. And on top of it one of the guys came out and said "you've been so polite and so patient didn't complain once" and handed me a Starbucks gift card. That literally warmed my heart that was so nice. Happy holidays hope all the staff have a great Christmas. read more

Got my Mercedes fixed by caliber best experience I've had. The whole shop is very professional and friendly. My service advisor Gustavo made sure I was taken care of I would recommend anyone that goes in speaks to him. read more

I recently got into an accident. My car was in desperate need of getting fixed! Caliber Collision in Laguna in Niguel took such great care of me and my car. They communicated with me every step of the way. My car doesn't even look like it was in an accident. If you need any repairs on your car this is the place to go! read more

In Orange County our cars are truly the rhythm of our lives. Many companies have a corporate culture, but very few live it every day, at every center, by everyone, from the office administrator, to the service advisor, to the center manager. The Laguna Niguel Caliber Collision Center went way above and beyond their motto "good to go, back to the rhythm of your life". Auto collision repair companies have a near impossible task to begin with, they have to deal with insurance companies who approve and pay for the repairs, while demanding the lowest possible cost solutions, and they also have to deal with their clients who want their car restored back to new, at whatever cost it takes. I have to thank the Laguna Niguel Caliber Collision Center for being able to do the impossible, by getting my insurance company to pay for getting my car good to go, and and then perfectly repairing it good as new, as if the accident never happened. read more

My car was stolen 1/26/20. During the height of COVID19 Shelter in Place, my car was located in Brea by the local Sheriff's Department and eventually was brought to Caliber Collision in Laguna Niguel. The car was a mess. Not only did they do a fabulous job making my car look like new, they were kind, understanding and professional. I was taking care of my daughter who was quite Ill and her 4 year old son at the time and was unable to get to my car or even stay in constant contact with the service department. Then I threw my back out and had to delay the pick-up day for a week. They never had a cross word or acted in any way impatient with me. I've never, in my life (and I am 63), experienced such incredible customer service and good results. They treated me like family. I will always be a big fan of CALLIBER COLLISION! Kim Altobello read more

The office staff and estimator (Justin) were very friendly and helpful. So I would give them five stars. Unfortunately, it was dark when I picked up our repaired vehicle so I was not able to examine it closely. Then, I ended up with the flu. Next, we were on a cruise only to come back and get sick again. It wasn't until recently that I had a chance to look at the repair. I have not yet had the chance to take it back to them to look at it but here is what I don't like. The drivers side door skin was to be replaced as I was t-boned on that side. The door looks like it was hammered out from a used door as there are a legion of ripples in the metal. There are about 5 that run along the ridge below the window and a multitude of them in the flat door panel. Perhaps this was a door skin from China...don't know but it is ugly. I will let you know what they say when they see it next week. read more

The repairs on my car are absolutely flawless. Caliber Collision, Laguna Niguel has been a pleasure from start to finish. The awesome staff are so friendly and professional that Caliber Collision will have my complete recommendation to everyone for excellent collision repair. Thank you so much! read more

Everyone at Caliber was great! Lori at the front desk and John F. as my service agent did a great job! Easy peasy!!

After running over some Tire Tread that unfortunately dislodged my rear bumper, I went to Caliber Collision seeking a practical/bandaid solution that wouldn't cost me a ton, or require ordering a bunch of new parts. Dennis was extremely helpful, and came up with a quick and easy solution that worked perfectly. Dennis was really nice and genuinely just wanted to help me out. The mechanics at other body shops I tried wouldn't give me the time or willingness to come up with an affordable solution and just recommended I buy an entire new bumper. I will certainly be going back to Caliber Collison next time I need any body work! Thank you Dennis! read more

John Blattner did a great job from the start of the process until I got my vehicle back. The company is top notch. I was informed every step of the way and I didn't even have to initiate a call. The car was repaired ahead of schedule and it was all perfectly done. For those who need car repair especially if it is through AAA insurance, I would encourage you to try out Caliber Collision as they are really customer focused and worry free service. read more

My mom had a lil accident with a curb. We brought it to Caliber and Sarah was amazing. She got her vehicle in and out very quickly. Would highly recommend them to everyone. read more

Very professional and expedient. Our car needed to a few minor repairs done. Caliber Collision took care of it and more in 4 days! They always called us to make sure that everything was on schedule. The car didn't look damaged anymore. They even cleaned the inside and outside which was so unexpected. They weren't able to clean up the inside entirely because they understood we wanted our car right away. Great job to everyone at Caliber Collision! I will highly recommend you to anyone who needs a professional. read more

John was so helpful when I came to fixing my car. I was in an accident and had my car repaired at the Torrance location but when I got it back everything was still wrong with it. Coolant was leaking everywhere, all the clips in the engine were missing, it was making a bad sound when I drove it and John fosco came to the rescue got me a rental paid for and fixed my car perfectly at no cost to myself at the Laguna Niguel location! I will always come back here!!! read more