I had my car repaired at Caliber. Vartan handled the process from start to end with professional mannerism. He provided exceptional customer service. He continuously kept me updated about the status of my car throughout the repair process. Great job...Highly recommend. Thank you Vartan! read more

Five stars for one reason. Omar. Personally I was upset my car was going to stay in the shop far longer than I had anticipated; and had thought was agreed upon in the first discussion we had about my car. Omar responded by describing to me details about why this miscommunication happened and why they would need the week and a half to work on my car. He was understanding and knowledgeable - and once I got my car back I couldn't have been happier. She looks better than before and for an AMAZING price. Thanks for the time and care. read more

Referred to them by my insurance company because they are close to where I live. Initially I was going to go with another autobody shop, but their customer service was rude. I decided to go with Caliber Collision instead, and now I wish I would've read the reviews for this establishment first. I can attest to the fact that they don't get your car finished within the initial time frame they give you. I was told when I first brought in my car early in the week that I'd have it back in a few days during the weekday because the damage to the side passenger door was minimal. Well, that soon changed when I received a phonecall from Bill that my car wouldn't be ready by the agreed upon day, but he assured me I'd have it back before the weekend. He told me he'd call me on Thursday to update me. Thursday comes and goes and there isn't any call from Bill or anyone else from Caliber Collision. I give them the benefit of the doubt because it's possible they fell behind. Bill calls on Friday to tell me that they won't have my car back to me for the second time. I'm a bit annoyed because he tells me that the painter who was going to do the work had some personal issues. Which is something I didn't need to know and it only served to annoy me further that the work on my car wasn't finished because of this reason. Bill once again assures me that the car will be finished on Monday or Tuesday at the latest. Monday I didn't receive an update from Bill or anyone at Caliber Collision on my car. Tuesday morning I decided to call and got in touch with Bill. He claimed that my car should be going into paint today and that he would call me back at 2:30 to update me. Bill did call me back and told me that my car wouldn't be finished on Tuesday. He told me that he wanted to make sure it was cleaned up well and that I would recieve my car today on Wednesday morning. He told me he would call me in the morning to pick it up. I haven't heard from him yet. I ended up phoning him, only to be told that the side of my car they fixed and painted that the paint job had been messed up by an air hose and that I would have my car tomorrow on Thursday. Which leads me to believe that it's possible that they've actually put off working on my car until this week, and are just now getting around to doing their job. I had to phone them on Thursday because nobody called me. Heather at the service desk answered the phone. I introduced myself, told her why I was calling. She replied with a terse, "Okay." I had to then further explain the situation again and she seemed to get it the second time around. She put me through to Bill who said my car was done. If that was the case why didn't he phone? I have no idea. I picked up my car, tried to start it and the battery was dead! It was explained to me by the owner of the shop that because my car had been sitting for so long the battery died. At that point, I was just frustrated and wanted to get out of there. He jumped it for me and explained if I had any trouble with the battery to phone him and he could get me a new one. Of course, I'm not going to do that. One thing I noticed today (Friday) was that they've done something with the placement of my steering wheel system and I'm not longer able to adjust the placement of it. I'm not going to take it back because god knows how long it'd take to get it back and I don't trust them to do quality work the second time around. I'm only giving them one star because the body work they did on my car, along with the interior and exterior cleaning was a good job. Overall very disappointed with their customer service, wouldn't recommend them to anyone. Go somewhere else to have your car repaired. read more

Caliber Collision in Tujunga took care of our car repair in a very timely manner, and for a very reasonable price! Staff is friendly and easy to work with! I recommend them. read more

What makes caliber collision such a great place.CINDY!!! She is the first person you see when you walk in the door, and she greets you with a big smile, she took the time out to talk to me as a person and not just a customer. It was refreshing to see that great customer service still exist! As far as my repair goes, they did an excellent job! It was done in a timely manner. They texted me with updates daily, which I really appreciated . And all together I'm extremely happy with this company, and because of that I will be a returning customer, not to mention they have a life-time guarantee one their work, which is amazing! read more

Caliber Collision - Before on top, perfectly fixed on bottom - Body Shops Near Me - Tujunga, California

They fixed my car, all the dents and scrapes making it look brand new. Their pricing cannot be beat and their customer service is outstanding. From the front desk to the guys working on the cars, EXCELLENT! I am so happy with my experience I am recommending them to everyone I know. Thanks CC read more

I used Caliber Auto previously through insurance and insurance handled all the costs. But this time, I had to pay the deductible because of a hit and run accident. The original estimate was $580. When I picked up the car, I noticed the bill was $980, only $20 below my deductible limit. I asked why there is such a big difference and why I wasn't told about it in advance. He said he has replaced the rear black rubber bumper. When I told him there was no damage on the rubber bumper, he said it had scratches. I looked at the old bumper and didn't see any scratches. He said he will could replace it but I have to pay for the labor. I needed the car and I had to pay another week of rental that made it almost a wash. I will never use them again if I have to cover the expenses. read more

Jose the manager is absolutely amazing. I pulled into the back like a dummy and he came right up to me and helped lead me to the front and brought my car around for me and got me water and he was amazing! Accidents are such a stressful situation and he helped me so thank you Jose!!! You are the best!!!!!! read more

Great experience! ! It was easy to explain what I needed over the phone and to make an appointment. The staff was friendly and competent. The insurance company ended up totaling my car however so I never got to see what their end result was. They made it very easy for me to collect my items out of my car multiple times. I would definitely use them in the future! read more

I highly recommend this location for Caliber. From prior to bringing in my car for repairs, to the time I got it back, everyone was very helpful and friendly. Tomas, Sal, & Omar are excellent at what they do and my car looked good as new! They are very hospitable & care about the customer. Thank you all so much for being there for me! read more

Wilman is honest and very professional. I took my Pilot in for a minor fix. i thought he would tell me to wait because it was a small job. Instead he attended to me quickly and w/in minutes I got my Pilot back. He even refused to accept an appreciation tip. Will definitely recommend him to my friends. Enrico M.(Tujunga) read more

I was referred to Caliber Collision Tujunga by my insurance company after some jerk forced his way into my lane. Drop off was quick and easy. They called the rental car agency (enterprise) for me and had them pick me up at the shop. The car was in for about a week. I was updated with text messages and phone calls. Everyone was courteous and professional. The car came out looking like new, they even detailed the inside of the car. Very good experience overall and highly recommend Caliber in Tujunga. read more

We had the best experience at Caliber in Tujunga. Our insurance recommended we take our truck there after it was damaged in an accident. Arshak, the center manager was professional and helpful. The repairs were perfect, however, the battery was dead when my husband tried to start it. Arshak quickly went to into action, and charged the battery. We got home, but unfortunately, the charge didn't hold. This morning, Arshak had a couple of his guys deliver and install a brand new battery. My husband was prepared to cut a check for it, but was told, "no charge!" We are grateful for Arshak and his professional response to this situation. We are happy to recommend Caliber Collision! read more

If your looking for a place to get your car repair, Caliber Collision is the place. Unfortunately, I have been in two accidents with two different cars and both times Caliber has made all the repairs. This place is honest, quick and they get the job done right. Ask for Omar, he was great and helped me with everything and I'm sure he'll do the same for you. Many thanks! read more

I had my car door fixed here back in June and I am writing a review now because I had to come back here again. Initially they were very professional with email updates and phone calls. However when it was close to the time I need to get my car back that's when it got complicated. The person in charge of my car was giving me wrong time estimations and when we were trying to agree on a pick up time, he was basically making me give him reasons why I couldn't pick the car up at a certain time. I had to explain my babysitter's schedule to him! I was so disappointed to receive such poor service. The manager eventually apologized and when ahead and lied to me saying he "fired" the guy. read more

I had fast and exceptional service at this location. Moises helped me and provided me with updates throughout the whole process. I am completely satisfied with my car! It looks brand new. Thanks Caliber!! I will definitely come back. read more

Don't go anywhere else. This is by far the way repairs should be done. The work is superior. My car looks great. I noticed that as well as repairing the damage from my accident, the staff took care of a couple minor dings and scrapes gratis. I really appreciate the attention to detail and pride they take in their work. We've had our cars fixed by Caliber at this location and the Glendale shop. The staff is friendly and efficient at both locations. I was helped by Moises who explained everything that would be done when I came in and reviewed the repairs when I left. I have to say a good word as well about the efficient, friendly receptionist who completed my paper work and helped me get a rental in record time. And by the way, they keep you informed of progress on your repair and finished my job early. read more

From start to finish, my experience was GREAT! Omar Prado was AWESOME, he went above and beyond getting my car in and out and looking "Brand New" again! read more

Caliber Collision was an absolute pleasure to deal with. My service manager Pablo Galvez was informative and respectful with my concerns, and made sure I was 100% satisfied with their work. My car looks good as new!!! read more

Took my vehicle in to be repaired. When I picked it up they had not repaired the car properly they clear-coated over rock marks and left dents in the hood. I paid out of pocket did not go through insurance I am very disappointed in this decision to have Caliber Collision work on my vehicle I do hope that they will resolve this issue. The car also pulls terribly to the left even after I paid a large fee for alignment. There were buffing swirl marks all over the entire car when I picked up my vehicle and their inability to match the touch up paint I requested was horrible. Definitely do not recommend!! read more

I'm a automotive enthusiasts. Each of my cars are very special to me. I woke up the day of the heavy winds to discover my brand new Honda turbo Accord sport received lots of damage. After the tears dried I drove into to the Caliber parking lot. I've heard great feed back on this place. From the very start I was greeted by a sweet and friendly lady named Cindy at the front desk. With in minutes she assinded me to a service writer named Darren. He emeidetly put my mind at ease and really gave me the impression that he understood. Throughout the process he kept me up to date unroll it was time to pick up my vehicle. No kidding. Dealing with these guys has been one of the best experiences I've had to date. Great customer service from start to finish. Thank you Caliber! read more

I took my new Jeep in for repair from someone crashing into it (insurance paid). We discussed what need to be repaired and they pre-ordered the rear gate to keep down the length of time in the shop. I dropped it off on the agreed upon day. I was kept informed of the progress. When it was done, I inspected it. The repairs were fine. It's been half a year since it was done and no problems have been found. read more

Sometimes they are apparently too busy to live up to their reputation for quality workmanship and personalized customer service. The Pros: - Really do try to provide friendly customer service (not always true of bodyshops) - Have a reputation for quality work - Worked with the insurer to cover all aspects of the damage and use OEM parts when possible - Body work appeared to be excellent, but paint job was flawed - Offered to 'correct' problems with their work if I brought the car back after the paint had cured The Cons: - Dirt or debris got onto the wet clear coat, leaving small craters when the dirt was removed - They tried to buff surface to reduce craters while clear coat was uncured, causing the surface to be dulled - The 'fix' that they offered for the flawed clear coat finish was not adequate. Buffing down the surface to minimize craters would never fully remove the craters and would reduce the thickness of the clear coat. The only way they could have truly corrected the problem was to strip and repaint. - They were overflowing with vehicles when my car was done, and it seemed clear that they needed to move cars off the lot (including mine) even though the work was substandard. - Took nearly 3 weeks on a job estimated for 2 weeks - Job rep did not provide regular updates of progress. Called me once at the beginning of the job when the insurance estimate was received and called once when the car was done. I had to call for updates throughout the job. Once when I called, it was clear that the rep had me confused with another customer even though I identified myself by name and vehicle make and model. read more

Went in bc the window shade in my car got pulled into door well...so i thought. Wilman greeted me even though i didnt have an appt. Super friendly, super courteous and super helpful. Took care of my door issue right away. When we opened up there was no window shade. Completely embarrassing but Wilman was understanding and I walked away a completely satisfied customer. If i ever need a place to fix my car, Im coming back! Two Thumbs up. Thank you Wilman and team! read more

I want to thank Omar, he was a great help to my dad! He was very honest and sincere, and extremely helpful! Thank you again Omar!

I was referred to Caliber by my insurance company after getting into an accident. I needed to get my front bumper repaired and paint redone. When I got my car back the repairs were fine, but they completely did the wrong paint color for my pearl white Prius. I told them and they had me bring back my car for "inspection" but all they did was tell me that because the bumper material and rest of the body are different, the paint will come out differently... the manager continued to tell me these things while assuring me that he wasn't trying to "convince" me, but to me it seemed like they just didn't want it to look like they made a mistake. The next week I went to get a maintenance check up for my car at Bob Smith Toyota, and the Toyota representative checking my car reaffirmed my suspicion that whoever did the paint did the wrong color. The tone of the pearl white is noticeably off. Now I have a front bumper with a different tone of color from the rest of my car. It just looks bad. Definitely am not happy with the experience, neither did they take ownership for their work. One star for poor customer experience. read more

Excellent customer service. Cindy at the front is a gem and knows what she is doing. Omar took care of me from the moment the paperwork was handed to him until I drove away with my shiny, looking good as new vehicle. The boys doing the repairs are great at what they do. I was very pleased with the overall experience. read more

I had the misfortune of taking my car to caliber collision to get it fixed and I was surprised at the service provided which was excellent. I was attended by Mario and Arshak who were very professional and helped in every which way they could and brought down the price than initially quoted.. I would highly recommend them any time you need a body repair center.. read more

I've had great experiences here at Caliber in Tujunga. Movses Hindoyan has been my contact and he's been professional and accountable delivering what he said he's promised. He has been extremely accurate with his price quotes and his turnaround time to get me my car back to me has never veered from the initial estimate. Additionally, he's helped me save money by offering me salvage parts where appropriate and even helped me hand buff some paint from a parking structure mishap. Movses is also polite and professional always thanking me for my business. This is the way you earn business and create a relationship. Thank you Movses. read more

The service here is great. All of the employees I spoke to were polite and friendly, my car was fixed quickly, and I got it back much cleaner than when I turned it over. Overall very pleased with my experience at caliber collision. read more

Excellent service. Omar told me he'll get the car fixed as soon as possible and within two days the car was ready for pick up! He was easy to talk to, all I had to do was show up with the car and he did the rest. Cindy at the front desk was great as well, if you are having problems, talk to her and she'll find a way! Thanks guys! read more

My experience with Movses at Caliber Collision was exceptional! My car was repaired quickly and the customer service was excellent. I really appreciated how they kept me up to date without me having to call and ask. I brought my car back today for another minor repair because I knew they'd take care of it quickly. Highly recommended! read more

This place gives excellent service. Very impressed with treatment from start to finish. Cindy is a gem, and all the others I dealt with there were so helpful and explained everything to me. You will have no need to worry when you use this business. read more

Called to set up an appointment, talked about my insurance, the damage, how it would all work etc. Left work early drove an hour and a half in rush hour traffic to get to my appointment. It's my turn at the desk, I reiterate the phone conversation I had with one of their employees only to be told that's not the way they conduct business with my insurance company (which is one of the most reputable). I was then asked if I was sure that my insurance company was in fact my insurance company. Well let me think, Ive only been with them for 25 years. Just such a dumb question. On that note , I informed her I had no business with them and walked out. To be treated like I was some sort of dummy after making a huge effort t give them my business really rubbed me the wrong way. Took my business to a competitor in Pasadena, couldn't have been treated better. read more

Last month I had a minor bumper repair that was needed on my silver 2007 Tacoma TRD. Arshak was the gentleman that helped me and he went way beyond what I expected on handling my repair, he was on it with telling me when the part will be in, and I was going to install the painted part on my own, when I came in to pick up the part, he had it installed while I waited, to my surprise with not expecting that. Thank you for exceeding my expectations. I will always consider Caliber for all my needs read more

i went to caliber collision to get some damage on my car fixed after i was hit on the freeway in november on the recommendation of my insurance company. everything from the estimate they gave me to dropping off the car to picking it up a few days later was very professional and easy. nikolai was very informative for me, and kept me updated with text messages as to how the car was coming along. also, the original estimate i got on how long they woukd need the car was 2 weeks. i drive uber part-time, and need the car for the little bit of extra income. i let caliber know that if they could have the car in under 2 weeks, i woud really appreciate it without being pushy about it, as i know they're busy. sure enough, i dropped the car off on a monday morning, and picked it up the following friday morning, 4 days later, and a week ahead of schedule. they also shuttled me to the insurance office after drop-off on monday. i recommend them very much. read more

I took my car to caliber collision shop for miner repair and paint, they did an awesome job I was completely satisfied with the manger and the staff, great service. Will go back. read more

I just don't even know what to say...my car was hit while parked in the parking structure of my office building in downtown LA. I was fortunate enough to be hit by someone who felt it was her duty to let me know it was her by contacting the garage manager. All I could think a week before Thanksgiving is 'I really don't need this right now nor do I have time for this' - bringing my car in to the dealer, having to deal w/the insurance, arranging for a rental car, coordinating w/my husband drop off and pick up....you know the drill...ugh!! So, since I live in La Crescenta I called the local dealer and started the process. They told me they use Caliber Collision. I drove over there after work and got there about 4:55. I had already rec'd a fax from the adjuster of Allstate which my hit and runner dealt with. I never called my insurance. About 5 min after I walked into CC Joe Perez the center manager walked in w/another young man. I gave him a brief run down of what happened. Before I knew it the other young man took my car to their repair shop and Joe made a call and arranged for a rental car for me. He then took me to pick up the rental car and stayed with me until I got my car. They sent me an EM the next day to let me know that status of my car and later the next morning called me to tell me my car would be ready by the end of the day. I was shocked. I drove back to the repair shop in Tujunga where a young man took my rental car and filled it up with gas to bring it back to the same level I got it at and then drove it back to the rental car place. I signed a few papers and drove my car home. The whole process was so painless and mindless bc I didn't have to think about one thing or lift a finger!! It was truly incredible. I'm still shocked. Everyone was top notch and totally on top of it and beyond accommodating. I didn't even have to speak to the insurance company - not once!! They did it all. I didn't have to deal w/the money - nothing! And my car looks beautiful!! I would highly recommend these guys to anyone. You won't be sorry. Thank you Joe and thank you to your team!! read more