John and his awesome crew are top notch. In the office Heather and Lisa are so friendly and professional. Always ready to help and provide the best service. Workmanship is spot on and timely. Great place to get your vehicle back to you as it was or even better. Thanks John and keep up the good work! read more

Caliber Collision - Got it all fixed for me! - Body Shops Near Me - Mesa, Arizona

Toke car of the damage from an accident. Very swiftly and professionally. I very much recommend caliber.

Excellent customer service. Avoid customer service line. Clueless Indian service people! Local office great! Work done very well & finished early! read more

Great service! Have always taken my cars to Caliber Collision for repairs and they are always great! This location was a pleasure to work with. Quick to get me scheduled and called/texted me with updates regarding the estimate and progress. They were very professional and kind and I was able to pick my car up earlier than expected. They did beautiful work on my damaged SUV. Would definitely recommend this location and will use them again if I ever need too! read more

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BEWARE!! They caused thousands of dollars in damage to vehicle. Nothing but lie after lie. They do not stand behind their work at all.

I don't often post reviews (this might be my second or third review ever?), but I wanted to post a review of Caliber Collision on Rittenhouse Rd. because I had such a great experience there. I picked the place because they had the highest reviews closest to me that also was a preferred repair place for my insurance (State Farm), but it's easy to see why their reviews are so high. Everything about the experience was great. From the friendly folks at the front desk, to the interactions with Taylor (my service contact), to the (General? Regional?) manager taking care of my car rental after I had to take my car back (which was unnecessary, but awesome!). Also, I like how they have the arrangement with Enterprise where you can drop off the car rental at Caliber Collision and not have to deal with returning it. Like others have mentioned, no one likes to deal with car repairs after an accident, but this place in particular made it less stressful. read more

Had a parking mishap which damaged my front lower bumper panel. My insurance company, State farm , referred me here. From the initial claim, until the job was completed, these people did a great job. Kept me informed of progress, and went out of their way to please me. My car was ready when expected, and it looks perfect. No sign of any damage having occurred. Thanks read more

I have to give Cesar Rodriguez and the Caliber Collison Team a outstanding review. Cesar was outstanding communicating about the progress of my repairs and was always available for any questions I had. it is never great when you have to deal with a smashed vehicle but Cesar made sure that everything would be done in a timely manner. my vehicle was done about four days early and it was washed and ready to go. Joi who worked front desk was always a pleasure to deal with and had all paper work ready to go. If I ever need repairs again I will use only Cesar and his team at Caliber Collison on Main Street for all my vehicle body work. Thank you again, Rod read more

Absolutely the worst experience we've ever had with a car repair shop. My husband was rear ended and the bumper was falling off. After the initial repair (which, by the way, took FOREVER. The insurance covered a rental car and we had to pay for 2 extra days out of our own pocket because they took so long), the check engine light immediately came on and we were unable to put gas in the car. Like, gas would just flow out of the tank instead of going inside. So, we called the shop to explain what was going on and they immediately tried to gaslight us and tell us that wasn't their fault and that MUST have already been happening. Absolutely not. Mind you, we drove the car for at least a week with the bumper falling off before we were allowed to take it somewhere and there was no problem at all. When I took it in for my husband after we explained this situation to them, I felt belittled and disrespected by the staff. They basically treated me like I was an idiot for asking them to even take a look at the damage. Now, we finally convinced them after a week or so of arguing over the phone to actually take a look at the car. We took it in on Saturday March 27!! Until Monday April 5, it was complete radio silence on their end, until I went out of my way to call and ask for a status update. Their response was basically "yeah we tried to take it to the dealer but they were busy and some guys were supposed to come but they didn't so hopefully soon~~ it'll be looked at." Dude, we have a toddler and both work, at that point it had already been over a week we were down to one car. Now, it's Thursday April 8 and we finally got a response from them. The answer? "That's a dealership problem!" Wow. So glad we waited 2 weeks for them to still not take an ounce of responsibility and try and push us away to someone else. I'm genuinely surprised by all of these positive reviews! We have had nothing but a negative experience here, with the amount of time it took to even LOOK at our car, to the lack of communication, to the fact they BROKE OUR CAR, to the gaslighting, and just the straight up condescension from staff. read more

Unless you have 6 months of your life to leave your vehicle here DONT GO BUYER BEWARE TERRIBLE SERVICE AND PEOPLE this has been a horrible experience I will never go here again,They have been waiting on parts for a month and a half is what they keep telling me read more

I have two vehicles that need to be repaired and the repair cost would only slightly be more than the insurance deductible. HOWEVER,,,, Caliber Collision won't even service your vehicle without an insurance claim. Therefore, I will gladly find a normal body shop and avoid Caliber Collision, as I don't want my insurance rates to increase for no reason. GOOD BYE!! read more

Went here to have my car fix, it was scratches on my hood, but instead of charging me the owner said that he could just buff the scratches & charged me free. It was just awesome for him to do! read more

I wouldn't recommend to anyone looking for major repairs based on my experience. My truck was damaged in a wind storm and they cut serious corners to save the insurance company money, leaving me with half assed repairs that I am paying out of pocket now to correct. Then they topped it off with lies saying that the insurance had denied some of the work. When I called the insurance company and asked why they denied the work, they stated that the request was never mentioned and I could have anyone I wanted complete the work (including Caliber). This was after they missed their estimated time to complete by 3-4 weeks. Not Happy with them. read more

Best collision center in the area! Great quality and customer service. They knew what they were doing and the whole team was extremely helpful would recommend! read more

Usually don't post reviews. I just want to express how thankful I am for the whole crew at Caliber Collision. The customer service and communication was on point. My vehicle was repaired fairly quickly with no delays. Awesome shop made my vehicle repair experience a breeze. From past experience if you need repairs in the Mesa area I would definitely recommend this shop. Great people and quality work my Nissan looks brand new again! read more

I had a little fender-bender a couple of weeks ago, and although I opted to pay for it out of pocket and keep it off my insurance, my insurance company did recommend Caliber Collision. After a quick review of Yelp reviews of Caliber and a few other nearby shops, I decided to try them. I could not be happier with the work they did, and hope my five star review will bump their rating up; they deserve it. From the minute Judy greeted me (she's a pistol... I like her!) to being handed off to Adam who completed my estimate and was my main contact, to the folks in the shop who repaired Blucifer beautifully, to the moment I picked my truck up, I was always kept well-informed, the estimate was nearly spot on, and the work was done almost on-time. Folks... don't forget that it's fellow HUMANS who work here... sometimes the parts don't get there on time and sometimes the price can be a little different. Adam and Caliber Collision got pretty close on everything, but the most important pieces were that they kept me informed on my slight delay, and they were transparent and honest with their pricing and expenses. Oh.., and shiny, clean Blucifer looks better than new. read more

Caliber Collision - Before .... - Body Shops Near Me - Mesa, Arizona

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I was a walk in customer sent by my Mechanic - Stan Evans greeted me and I told him my automatic doors on my van didn't work so well. He promptly went and looked at my car and in a couple moments they were working!! I offer to pay him and he said not necessary. Thank you Stan, you I would consider a great business man! I will recommend you any time I can. Thanks again. Patty Kruse read more

The team at Caliber Collision was AWESOME. BEST body shop experience I've ever had. I scratched my brand new truck and was absolutely sick about it. Not only did they 100% remove the scratch, they performed the work quickly and efficiently. It completely turned around my day. They were so kind, understanding, and professional. They have a customer for life. read more

Worst business practice I have ever been to. I was HIT by someone else and took my car here to be fixed. These guys put a JACKED UP alignment on my car which made me have to turn my wheel to the right, just to drive straight. Now, my left wheel bearing went out due to the alignment on my car. When I called for THREE weeks I got no return phone calls, pushed around, can't come in because the GM isn't here to give you a rental BS. Then, two weeks and I finally bring my car in and they won't work on my car because it's not making the "noise" I had complained about. ANOTHER WEEK goes by and FINALLY they look at my car and tell me what's wrong. Oh but guess what? They don't think it has ANYTHING to do with their 1)ignoring my phone calls 2) allowing me to drive around on a JAKCED alignment for 3 weeks 3) turning me away because the car isn't making a noise and refused to align it. For a "lifetime guarantee, always back their work" this place is an absolute joke. A week before Christmas and now I have to go chuck up $500 to fix my car. Possibly won't make it to my Las Vegas trip the day after Christmas because we are supposed to be taking the broken car. Not many body shops are really open a few days before Christmas. Thank you caliber collision for making what is supposed to be the best time of the year, the absolute worst, stressful, and most depressing Christmas I have ever had. read more

John L has gone above and beyond in costumer service. He takes the time and does an excellent job. I highly recommend this company.

Adam was great to work with. He kept me updated on what was going on with my car, answered my off the wall questions, overall great person to deal with. Judy is an angel too. She stayed late a few minutes for me to rush in and get my car. The next day I remembered I left my daughter iPhone in the rental I had left with them and she went and got it out and saved it for me, saved me over $700 to replace that phone. I am very pleased with the work done. Adam even went as far as cleaning out my car, we had just traveled for the holidays so I know it wasn't very clean. Thank you guys so much. If I ever have to have major work done again, I know where I'm going. read more

Unbelievable service by John and Judi, thank goodness because having to go into any shop for car repairs is always a daunting task. However, these two made it the smoothest and stress free process I've had. Literally; dropped my car off, answered/asked some questions, signed some paperwork and was on my way that day. The quoted time to fix the damage was met perfectly and John routinely gave me calls to update me on the progress. He even saved me some money! Besides the wonderful service, the craftsmanship was bar-none. I couldn't be happier with how things turned out. Everything came out like it wasn't damaged to begin with, the paint match was perfect, and my car is silver! Overall my experience was excellent and I highly recommend this establishment, especially John and Judi. read more

I highly recommend this body shop to anyone. It's an unfortunate situation to be in (wrecked car) to begin with, but when I arrived to Caliber Adam made me feel like there was nothing to worry about. He turned my negative into a positive. He stayed on top of the process and progress of my car thru text messaging. When I picked up my car Judi was so nice and welcoming. And Adam gave me my car back looking brand new! read more

I am so impressed with the service and quality of work I received from Caliber Collision. Judi was a pleasure to work with and Adam kept me in the loop from start to finish, and made sure to always ask if I had questions or concerns. My car was towed there in pretty bad shape after an accident, and somehow Adam and his crew were able to make miracles happen and return my car to me looking better (and cleaner!) than it did pre-accident. This car has sentimental value and I truly appreciate the attention to detail; you can tell the crew at this location take pride in their work. I truly feel they went above and beyond with handling the insurance, helping with my rental car, and the overall craftsmanship that went into fixing my car. Thank you Caliber, for making a stressful situation virtually painless. read more

My local mechanic sent me to Caliber because the mechanic didnt have a tool that was needed for a repair to my Kia Soul. We made an appt with Kia which has extremely high labor charges, then decided to go to Caliber first. The manager at Caliber was great. Efficient and very nice. He repaired our car on the spot and did the repair without the tool that Kia claimed was needed. Took 5 minutes total. read more

The communication at this location is terrible. They have a text message system which sounds helpful, but it only is if you use it correctly. I received at least 7 text messages confirming my car is underway and would be done on 09/11. I called first thing and it was not available. I had to follow up 3 times to get confirmation when it would be done and even then we got back at close insisting we have it today. We had a rental car and no one told us to return it to the collision repair place rather than the rental location (only found out as I was about to drop off the rental). On top of that, I just got my car back and the a/c isn't walking properly. While the people were nice, I am extremely dissatisfied with the experience and will likely reach out to my insurance company about it as they were the ones who sent us there. read more

Was side swiped in a roundabout . Within days my car was in the shop and being fixed. Adam kept in contact with me and always updated on the status of my vehicle. Thank you very much. read more

My dad has always been a Caliber Collision customer for as long as I could remember he loves the store on Main Street. Couple days ago I hit a paint bucket on the freeway and Jarred my bumper loose I went into the caliber on Main I spoke with Adam. He pulled my car around back and within 15 minutes he had my bumper fastened correctly. I will always recommend Adam and his team at Caliber on Main St. read more

I was referred by a coworker who had some auto body repairs done recently and had a great experience at Caliber. I was involved in a minor accident and it was humiliating driving around everyday with the ugly dent in my bumper. I dealt with Adam at the Main Street collision center, and he was amazing! Very professional and extremely kind. He wasn't pushy at all-- just transparent about what i needed to get fixed. The estimate he gave me was very reasonable, so I decided to get it done. Adam had me driving away with my bumper fixed in no more than 35 min! Super efficient. This was my first time needing a collision center, and caliber definitely exceeded all expectations. I recommend them every chance I get!! Thank you Adam for your phenomenal customer service and helping me get out of this embarrassing situation so quickly and easily. I'll be a caliber customer for life :) read more

This was the first time bringing a vehicle to this shop. Rick Allison was great! Very helpful, informative, knowledgeable and professional. We were treated very well and Caliber Collision made the process easy. They arranged for a rental company to pick us up and took care of dealing with the insurance. Our truck was fixed to perfection and we will definitely be recommending to our family and friends. read more

Adam was wonderful! This shop is very professional, courteous and helpful. I would highly recommend them.

Our car has been in their shop since September. My husband was rear-ended mid-August, the bumper needed replacing and of course painted. We did have to wait for a part to be shipped from GM and naturally GM went on strike. However mid-October we were told the part was in and our Corvette would be completed close to the end of the month, that then turned to the end of November. We were then informed they didn't fully inspect the vehicle and didn't know how bad the damage was; we started to worry that it'd be considered totaled. Called December 30th, was told there is a new person managing our car, called the first week of January and they were still working on our car. We kept being told the Corvette will soon be ready. January 10th we were informed the car was almost finished but the hood had to be re-painted because of scratch marks....why was the hood scratched in the first place when the work done on the vehicle was on the back? It underwent a second painted job because it was done incorrectly while being fixed. Finally, January 14th, we were told it was completed. My husband went to look over the vehicle, and when looking over the back-end of the Corvette it was noticed that there was a drip mark on the bumper from the paint job and the Corvette emblem was broken. My husband found these issues, no one pointed them out. Either they knew of those mistakes and figured it wouldn't be noticed by my husband, or they didn't properly inspect the car before informing us it was completed. I believe there was also someone else managing our Corvette at this time, to be honest, I've lost count. We will be in contact with the Attorney General's, Mark Brnovich, office to discuss these issues and more. Especially if they continue to perform inadequately, have atrocious managing skills, take their sweet time and try pass off a paint job that was poorly executed. Should fixing a bumper take 4 months long? Should a company "known" for quality work and detailing cars produce such an abomination on our beautiful Corvette? I think not. Don't bother bringing your business to this company/location, it will only cause you heartache. read more

My insurance company sent my vehicle to Caliber after I was rear ended and the back of my car was smashed. Caliber kept me informed by calling me frequently. Everyone I spoke to was professional and kind and able to help me in a timely manner. I would absolutely use Caliber again if I needed to. Excellent customer service and my car looks brand new. read more

I used Caliber Collision a couple months ago after my car was hit. While it was in the shop I also had them redo the paint that was peeling on the front hood, roof, and trunk. They did and excellent job with the repairs and paint job, and my car looks brand new. Ramon and everyone else I talked to was friendly and helpful. They kept me updated throughout the whole process and finished within the estimated time frame. I was very pleased with my experience and would definitely go to this location again. read more

Rob took great care of me! This was hands down the best experience that I have had with an Auto Body Shop. They did great work for an unbeatable price. I was super happy with my experience with them! Really enjoyed the text status updates that I received throughout the process. The next time you need an Auto Body Job make sure to call these guys! read more

I was involved in two accidents in the last few months. On both occasions Caliber Collision took care of the repairs. I have a 2014 Cadillac ATS, and I want to tell you that each time when I picked up the car, it looked perfect. The second accident damaged the hood of the Caddy. The People at my insurance company wanted Caliber to use an after market hood which was not original equipment. Well the good people at Caliber told me that was not a good idea, and they got the insurance company to agree to a OEM hood. I call that outstanding customer service. And as I said, when I picked up my car, it looked perfect. The paint job was blended so well I could not tell the hood had ever been damaged. And they did all this in just two days. Honestly, I don't know how my experience at Caliber could have been any better... read more