Came out of a store to find that someone had hit the bumper of my car and popped out the grille piece. The grille piece was attached to wires and sensors, so it was not easy to put back in myself. The person who damaged my car left without a note, of course. Took my car to the dealer today who referred me to Caliber Collision on Walnut. [[HIGHLIGHT]]Alex and his staff were so kind and helpful.[[ENDHIGHLIGHT]] Basically one of the technicians was able to popped the grille piece back into place from underneath and behind the bumper. Had they removed the entire bumper, it would have cost me at least $600 because the sensors would need to be recalibrated. So basically they helped me out and fixed my bumper and grille for no charge! In this day and age, I find this level of kindness and service rare. Should I have bodywork issues with my car in the future, I know who I can trust. [[HIGHLIGHT]]Thank you to Alex and his staff! Really made my day![[ENDHIGHLIGHT]] read more

Got into an accident July 2025 and AAA insurance included Caliber Collision as a recommended and certified auto body repair in Pasadena (this review is for Caliber at 1560 Walnut Street). This was a 5 star experience from beginning to end because the staff handled everything and my car was ready in just over a week (I expected longer). [[HIGHLIGHT]]Anthony was the manager who stayed in communication with me throughout the rebuild process and did not try to pull any shortcuts or add unnecessary repairs.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They worked with my AAA insurance representative and communication was excellent and professional.[[ENDHIGHLIGHT]] I would definitely come back to this Caliber Collision location. read more

Caliber Collision - Be sure you choose this Pasadena location on Walnut Street because there are a couple locations in the City - Body Shops Near Me - Pasadena, California

Alex and his team were very professional as they repaired both our BMWs in the last couple of months. The cars came back as good as new, and when we were in a pinch they even delivered one of them to our home. Their price was competitive without compromising quality, I highly recommend! read more

Caliber collision is really organized. I was in a car accident and the insurance worked with caliber. The process was very easy and smooth. This location is also close to an enterprise and they make the rental portion seamless as well. read more

After a recent fender bender, I was referred here by my auto insurance company. I suppose it's a good thing I'd never heard of this place, but apparently they've been here for years. Interestingly, they have another location a short distance away on Colorado Blvd. I made an appointment online to drop off my car. Jose handled this initial visit, estimating a 2-week repair process. I was texted often on the progress of the repair. After further inspection, they texted me a new 3-week time frame. However, after less than 2 weeks, Pedro called me and said the car would in fact be ready in a few days. I specified the best day I could come for pick-up, and he made sure the car was ready that day. When I picked the car up, it was cleaner and spiffier than I've ever seen it since I bought it, since I loathe washing it myself. It was washed and detailed; they even put that stuff on the tires that makes them look shiny. Great job Caliber, Jose and Pedro! As an aside, Caliber works with Enterprise if you need a car rental. They have several locations in Pasadena. Since my insurance doesn't cover a rental car, I made my own less costly arrangements with Hertz after the first day with Enterprise. read more

This is the absolute best place for your collision repairs. They go above and beyond! I mean above and beyond. They are professional, fair, courteous . I just got my banged up Tiguan, a German car and they exceeded my expectations. My car is like brand new. TOP NOTCH work. They are also very quick in getting your back to " the rythmn of life"... Thank you Alex and Tony for your help . I recommend Caliber Collision to everyone's I am female, so you know how that goes when we have to go to the mechanic. At Caliber Collision, they treat everyone with respect and professionalism regardless of race, creed or tribe or gender. I love you, Caliber Collision. read more

[[HIGHLIGHT]]I had a really great experience with Pedro and the team at Caliber Collision after my car was in an accident.[[ENDHIGHLIGHT]] The whole process can be stressful, but they made it so much easier. [[HIGHLIGHT]]Pedro kept me updated throughout the repair, which I really appreciated. He would check in and let me know how things were going, so I never felt like I was in the dark about what was happening with my car.[[ENDHIGHLIGHT]] They also handled the insurance company for me, which was a huge relief because they were not the easiest to deal with. [[HIGHLIGHT]]Everyone there was incredibly helpful. They even gave me a ride to the rental car place, which saved me time.[[ENDHIGHLIGHT]] When I picked up my car it had been cleaned and looked fantastic. [[HIGHLIGHT]]Also want to mention the front desk team because they were so kind and welcoming every time I came in or called.[[ENDHIGHLIGHT]] It just felt like everyone there genuinely cared. Really grateful to Pedro and the whole team. I would definitely recommend them. read more

I got my SUV repaired here after being rear ended. They gave me an estimated completion time, which was 2 weeks after dropping my car off, but got my car, like brand new, just after 4 days!!! Pedro was very professional, knowledgeable, and consistent. [[HIGHLIGHT]]He talked to me about the steps and kept updated about my car.[[ENDHIGHLIGHT]] If you can, request Pedro as your specialist! read more

I and a bit and run on my street , they told me to talk to Anthony my insurance also said talk to Alex , well these amazing guys got the work done fast very , they were updating me on my car . [[HIGHLIGHT]]Great customer service very profesional and friendly made the whole process better[[ENDHIGHLIGHT]] . Also [[HIGHLIGHT]]Hugo gave me a ride and picked me up[[ENDHIGHLIGHT]] . I highly recommend this place not also are they very profesional but the work they did was amazing they left my car brand new like nothing happened to it and they also washed it . read more

There were a few 'bumps in the road' to getting the body work done. [[HIGHLIGHT]]We found working with Pedro difficult, as he was very argumentative with what seemed like just about everything.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We were grateful that Alex took over; he was very professional in meeting our needs & getting the job completed.[[ENDHIGHLIGHT]] Overall the end product was good. read more

Alex and Team did an outstanding job! The Team truly demonstrates their commitment and dedication to their customers. [[HIGHLIGHT]]Alex and Team you Rock!![[ENDHIGHLIGHT]] THANK YOU!! Gwen Givens-Jones read more

[[HIGHLIGHT]]We had the BEST experience with Caliber Collision.[[ENDHIGHLIGHT]] If you need your car repaired, this is the place to go. [[HIGHLIGHT]]Pedro with Caliber Collisions was SO incredibly helpful.[[ENDHIGHLIGHT]] To say needing to add 'pick up car' to the to do list as a working mom is not ideal. But [[HIGHLIGHT]]Pedro and team made this such a seamless and easy experience.[[ENDHIGHLIGHT]] They were kind, respectful of our time, and did a wonderful job fixing our vehicle. THANK YOU, Caliber collisions. If we ever need assistance again, we know where to go. read more

Pedro did an amazing job on my car, [[HIGHLIGHT]]the customer service and timely manner in which the job was completed is much appreciated.[[ENDHIGHLIGHT]] read more

Pedro Rivera was excellent in communicating the time estimate to repair the body damage on my vehicle. I was very happy with the service provided me from start to completion. Everyone Caliber Collision located at 1560 Walnut St. in Pasadena, CA, was professional, efficient and courteous. They even arranged a rental car for me! I highly recommend this business if you need body work for your automobile; you will be fully satisfied. Thank you Pedro Rivera and team! read more

I would like to give a huge Thank you to Pedro who helped me out with my 22 Dodge Durango after someone tired to steal it they broke my windows and messed up the inside of my doors ! [[HIGHLIGHT]]Pedro was great at giving me updates of when my truck would be ready![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I would also like to thank Jose the technician who fixed it all up![[ENDHIGHLIGHT]] You guys did a great job overall! I'll definitely come back to this location if I ever need this services again!! read more

[[HIGHLIGHT]]I walked in to get a quick estimate and the lady at the main desk completely ignored me. She was playing on her cell phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked another person in the work area if there was somewhere else I was supposed to check in and he said "Hadi"(?) would help me.[[ENDHIGHLIGHT]] I went back in and at that time she was on the phone with another customer with someone else waiting. [[HIGHLIGHT]]I think they only help certain types of people, if you know what I mean.[[ENDHIGHLIGHT]] read more

Caliber Collision - In area for estimates. - Body Shops Near Me - Pasadena, California

Outstanding experience with Caliber Collision! Their customer service is excellent--kept me informed every step of the way with accurate, timely updates. The staff is incredibly friendly, knowledgeable, and performed a thorough safety inspection on my vehicle. Highly recommend them--100% satisfaction! Anthony Ramirez and his team did a great job! read more

I went in to receive a visual quote on some car damage. [[HIGHLIGHT]]Anthony was exceptionally kind and patient with me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He answered all my questions and provided his input as a professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you for a positive experience![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Alex and his team absolutely went above and beyond to help me and my Hyundai Sonata[[ENDHIGHLIGHT]], [[HIGHLIGHT]]I arrived at 1pm today 6/26, by 1:30 Alex was calling me giving me the news about my Car[[ENDHIGHLIGHT]], He was amazing got my car Fixed by 2:15 and they hooked me up on the price. For sure see Alex at Calliber on Walnut st. read more

[[HIGHLIGHT]]Caliber Collision in Pasadena were fantastic.[[ENDHIGHLIGHT]] Pedro and Alex's collision team are top notch. This is the second time I've used them and everytime I am amazed by their quality of work. They took care of everything and delivered sooner than they estimated. A+++ read more

Everyone at this location is extremely helpful and professional. As we have used Caliber on two separate occasions, each time the repairs and end result were completed quickly and the car looked fantastic! We strongly recommend Caliber to anyone in need of service and repairs. read more

My car was finished about a week earlier than predicted, and took only 4 days in total. The customer service was good and Pedro was very helpful and friendly throughout the entire process. read more

Had w great experience at this Caliber Collision location. Big shout out to Pedro and his team for their excellent work, and providing me with the service we discussed + more (they vacuumed my car!). read more

I brought my Mercedes GLC300 there for a rear passenger window repair. The only thing they wanted to know was what my deductible with my insurance was. once i told them they told me that my deductible was, the price for the window was over $1000 for the glass and install...I asked them why it was so high and they said Mercedes uses "special glass." I asked them what the cash price was and they said it was the same price as the deductible. They want to rip you off. I went to Safelite down the street and it was $400 TOTAL! NEVER GO HERE. THEY WILL TRY TO LIE TO YOU. GO TO SAFELITE! read more

Excellent amazing service of caliber collision, amazing Alex's services! Will recommend to other people.

To quote The Money Pit, these guys are "work animals" I tell you! They fixed significant damage to the back of our brand new SUV after some clown rear ended us at high speed. I was very impressed with the quality of the job and speed at which they fixed it. You can't tell the car had any work done at all. Price was better than any I could find too. Jack, our rep, had the foresight to order the parts we needed ahead of time to minimize the length of time we'd go without our car (and reduce rental costs). He and everyone else at Caliber on Walnut were a pleasure to work with. Next time some jackass plows into our car (which I hope will be never), I'm going straight to CC on Walnut. read more

Took my car to replace taillight. [[HIGHLIGHT]]Alex was wonderful and very helpful.[[ENDHIGHLIGHT]] I have always take my cars to Caliber Pasadena and have always been very satisfied with the results. I would highly recommend this business. read more

I got hit by a car that had no insurance thankfully Anthony Ramirez advise for me to bring it in as he would turn it round quickly due to my transportation to work. They fixed my car in 5 days and I am so freakin greatfull. Also Pedro communicated updates on the progress Which help so much. 10/10 read more

Caliber Collision - Body Shops Near Me - Pasadena, California

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Very happy with my experience with Caliber, repairing our Honda Pilot that was rear-ended. Pedro did a fantastic job quarterbacking the process, and he and the team went above and beyond - even providing additional services (headlight de-fogging, cleaning, and an additional minor repair) that were not related to the accident. I'd will be recommend Pedro and his team in the future! read more

I needed the cover for passenger side mirror reattached. Anthony interrupted what he was doing and had an associate reattach it for me on the spot. He also showed me how to manually fold my side mirrors. [[HIGHLIGHT]]I give Anthony and his associate 5 stars![[ENDHIGHLIGHT]] read more

I had a great experience here! They were very fast, professional, and detail-oriented. Pedro was great!

Did an outstanding job. Went the extra mile even cleaned my car. [[HIGHLIGHT]]Pedro was very friendly and kept me informed throughout the whole process of fixing my car.[[ENDHIGHLIGHT]] If I need work like this done again I'll definitely be coming back because Pedro was so helpful! read more

Great work done. Very professional. Pedro was super helpful and cared about the service and repair.

They did incredible work after we were rear ended. Pedro in particular was kind, helpful, honest, and upfront with every step. They completed everything that we asked for and more! Definitely worth it. We had a follow up a few weeks later to make sure that everything was still looking good, Pedro again came through, saving us so much money! When you ask for help, you get it. read more

I brought my car in on Tuesday but the part wasn't immediately available. Pedro said the part would arrive by Thursday which it did but getting the work completed by Friday at close might be difficult because they like to finish current jobs by Friday at closing time. We made an appointment for the following Monday. I brought the car in Monday morning and to my surprise it was finished later that day, good as new. [[HIGHLIGHT]]Pedro stayed on top of the job from start to finish and kept me informed.[[ENDHIGHLIGHT]] I highly recommend Caliber on Walnut. read more

I wasn't going to leave a review because it is no in my nature but I keep finding mistakes and damage from the work I had done here. I came in for a simple tail light replacement, but during the repair, they damaged serval other parts of my car. Including cracking my tailgate hatch and leaving several dents in places where tools were clearly used. They initially claimed the cracked tailgate was pre-existing, but the photos proved otherwise. While they eventually replaced it at no charge, I had to return again the day after picking up my car because they forgot to plug in my trunk button. On closer inspection, the work was extremely careless--the gasket is uneven, and the interior panel is misaligned and again they left scratches and dents where they were working. [[HIGHLIGHT]]The staff were friendly, but the quality of the repair was the worst I've experienced.[[ENDHIGHLIGHT]] I've been so upset about it and the last thing someone wants when spending money on their car is to find more damage than when they brought it in. Do not recommend. read more

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I don't usually write reviews, but Pedro really was excellent. Completely on point. On time and accurate with his assessments. They buffed my cloudy headlights free of charge. Repairs were done ahead of schedule. Everything went right. Everything was professional. read more

When my car came in after my accident, I knew that it was more than external and that damage was also internal. [[HIGHLIGHT]]Initially, caliber collision was only going to fix my bumper, and other external marks. When I let the front desk know about that I had concerns of internal damages, she quickly called over Pedro[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]He asked me what occurred and patiently heard my concerns. He offered to take me around the back so I could point out the damages further and he could get a better understanding.[[ENDHIGHLIGHT]] After I explained everything, he diligently made note of my concerns and stated that I was correct - there was damage internally that the insurance had not told them about. [[HIGHLIGHT]]He stated he would quickly get back to the insurance about this, and explained to me that they would go back to inspect the car with their mechanic and communicate it with the insurance company.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was so thankful that we spoke, and he was able to understand what I was trying to say and took action![[ENDHIGHLIGHT]] After only a few days, he let me know what the issue was and next thing you know my car was read for pick up in about a week. When I first saw my car, I didn't even recognize it! It was clean and scratches were gone, my bumper was fixed and most importantly when I turned my car on it did not make a weird sound anymore! [[HIGHLIGHT]]Thank you so much to Pedro for taking care of my car, and to the nice front desk woman and to Caliber commission![[ENDHIGHLIGHT]] I will definitely come here for anything else my car may need in the future! read more

This place was recommended by our dealership - if you also have a Volkswagen car, this place is well equipped to fix it. Pedro kept us updated and was very helpful in answering our questions. They are efficient and provide quality service. read more

Many thanks to Pedro at the Walnut Blvd branch in Pasadena, Ca for the best service in town! He has restored our car beautifully, with the best options and super fast. I recommend taking your car there, they will not disappoint! read more