They do excellent work. Best if you are using insurance company to pay as their bid was over twice the amount of the other companies we contacted. We used Caliber prior - again, the work is good but insurance paid for that repair. read more

I used calibre a couple of months ago and they are absolutely wonderful at repairing me car. quick efficient and had my car ready in two days. everyone was pleasant. I somehow cut my finger and I was taken to the sink and she washed my finger and put a bandage on it, I told USAA that I got a previous estimate from another collision place but USAA recommended Calibre and said I can use any one I want so I chose Calibre and their repair was over $400 less than the other place. read more

Alex and Caliber were fantastic at fixing my car. They were professional, communicated well with me, and got me back on the road. Thank you! Todd Clyde read more

Quality work and excellent customer service. Kept us regularly informed of the status of the repairs and the work was completed within the estimated time. read more

Alex Acosta at Caliber Collision at Poway was very helpful and kept me informed of status of my car repair. I highly recommend.

I want to give a shoutout Stefano and the Caliber Collision team did a wonderful job on my repairs. They had excellent service, was very communicative, and overall just very consistent from beginning to end. My car felt brand new picking it up today. Overall wonderful experience! They did an excellent job. read more

From amazing customer service to outstanding repairs, Caliber collision poway is the place I'll go to for my Car needs, I went for a nasty bedside repair on my 2020 Ford F-150 and caliber handle me with true care. Highly Recommend!!! read more

Amazing ! I ran over something with my pearl white Lexus and it jacked up the painted rocker molding . I stopped in for an estimate and Micheal and the Manager Ross where both great ! This place is super nice and clean . I'm super impressed . read more

Caliber Collision - Awesome place to go if your car has body damage - Body Shops Near Me - Poway, California

Took exceptional care of our vehicle and went above and beyond in customer service. I would highly recommend this business to anyone I know!

No ones happy when they have to get their car repaired. But I have to say the customer service I got from Marcus was exceptional. Kept in touch and went absolutely above and beyond to ensure I was happy. Shout out to the detailing guys too who made the inside and out of my car look amazing! Contortive criticism: Only issue I had was there was no voice mail on the phone which made it really hard to someone when needed. Thank you guys read more

Found a minor flaw. They were quick to accommodate and make it right & perfect. So rare at a collision place to be so accommodating in my experience. Highly recommend, all the staff is great, friendly & welcoming. I had Henry assisting me who went above and beyond with constant communication & making sure the repair was perfect read more

Caliber Collision - 2nd auto Body place in a year. NO FAULT! Lets hope the experience is better at this one. - Body Shops Near Me - Poway, California

Great communications and update from Caliber Collision, and pricing is very reasonable. Good quality work too. Thanks.

Pretty legit fast and friendly Laura is awesome, easy place to find parking is a little crazy but if your dropping off for repairs it's not really that big a deal read more

My truck was in a parking spot and a random person parked in my apartment fire lane backed into my truck. I called my insurance to open a claim and start the process of fixing my truck. I had no idea where to go or anything about a body shop to recommend my insurance to fix my truck. And thankfully my AAA insurance referred me to the Caliber Collision in Poway area!! Boy am I glad I did! I have dealt with prior nightmares from repair shops elsewhere and I was very hesitant and cautious in trusting just any body shop. But I can truly say Caliber Collision in Poway removed all my hesitations! I cannot thank Caliber Collision for making an unexpected repair run smoothly from the moment I dropped my truck off until I picked it up. Katie McGee was very helpful and informative throughout the entire repair process. With the customer service industry moving towards communicating only through emails and social media, Caliber Collision's customer service stands above the rest by providing a personal touch. Katie McGee called me to keep me updated on the entire repair process which relieved all my hesitations. Please do not change the personal phone calls to update your customers, it truly makes us feel like we are a part of the entire process and that you care. I am grateful my AAA insurance referred you to me. I will definitely refer you to friends, family, and other yelpers looking for a great repair shop with amazing customer service. Thank you again Caliber Collision and please let Katie McGee, your Service Adviser, know that she is a great asset to your team. read more

All the staff members: Laura, katie and Michael were very professional and courteous. Kept me updated with the progress through the entire time. Work on the vehicle was completed as per the initial estimate date. read more

Every expectation was met and then some!!!! I have never experienced such kind and compassion from a company that does the work they do. I am so grateful I took my car to Caliber Collision after a lot of damage was done to my Honda. They truly do great work and leave me feeling comfortable to call them with any issues (not to mention their extensive warranty they offer for the service). Look no further & go to Caliber Collision when you need a repair!! read more

Okay can I just say that I was BLESSED today. I recently got a new car and a rock had flown up and scratched the paint. Agggh!!! My husband had his car recently repaired at Caliper Collision and they did a amazing job! They even fixed some scratches that they didn't have to (now what companies these days does this?) They do!!!! Adrian the manager looked at my car and told me to pick up some touch up paint and they would fix it for me. So I picked up the paint and not only did they fix my scratch on my car, they installed my mud flaps! When I went to pay he wouldn't let me. So I went and got the guys some cookies at the bakery I love the Swedish Bakery in Poway. This company and their staff are GEMS! If you need bumps or bruises fixed on your car, you can't go wrong with these guys! read more

Caliber Collision - New mud flaps!!! - Body Shops Near Me - Poway, California

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Im not sure if Loving your Collision Repair company is allowed or even a thing for that matter, but Caliber Collision popped my collision repair cherry with such a caring gentle touch that it brought back fond memories of beautiful, warm,loving timesof long ago. My first accident...ever was December 19, 2017. I was T-boned, unfortunately,by a woman that thought the need to tell me she would be "late to work" while I was taking her information. This after she forcefully threw herself (car) into me without even an introduction or even a Martini to cushion the literal metallic blow. Her nerve was quickly shot down after I advised that if she left I'll just tell the police it would be a hit a run. Without saying, but I will say, she quieted down. Anyway, after information was exchanged and my car and my body were left frazzled and torn apart both physically and mentally,I thought to myself " ...what dafuq? How do i deal? Who should I call now? It's not every day I get violated not unlike a Last Vegas escort. My car, along with myself, will be put back to my original pristine, clean ,perfect state... especially since SHE was 100% at fault." I immediately called my dealer from where I bought the car originally in Poway only to have been referred to Caliber Collision of Poway just a half mile up the hill. I called the number and was greeted by the most soothing, calming voice much needed to calm my Anxiety filled morning. Lisa answered the phone and immediately explained to me step by step what the process of fixing my car would entail. My redundancy in questions and volatile emotions were immediately squashed after words like; "...atleast you're still alive..." and "...we will take care of you..." Or "...try not to worry, it's hard, but we'll make sure to make you happy...". Honestly, if it wasn't for Lisa's first contact and calm down session I would have looked elsewhere to fix my car and a new therapist. Her initial contact is what stopped me from calling two other shops on my list. She then introduced me to Andrew whose attention to detail and understanding of my OCD, ADD ,high maintenance and ass**** personality reassured me that my car would be ready in 4 weeks. After the three weeks and my tri-weekly ,if not more,texts and emails updating me on the detailed status of my car I was pleasantly surprised of my car being ready for me to pick up...5 days ahead of schedule! When I picked it up,the work was seamless as if it was never in an accident, and detailed...it was as if I just rolled it off the Dealer lot. I am sooooooo thankful for both techs Salvador and Aldo for such detailed high Quality work ,but most importantly thankful for Lisa and Andrews help in making this whole ordeal seamless and up to my High Standards. All four are a true asset to this company and lucky to have them. Thank you again, sooooooo much! You guys are Fantastic! read more

Caliber Collision - From "ew" to "YAAAAAAS!!!" :) - Body Shops Near Me - Poway, California

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Caliber Collision is the number one spot for repairs. Great customer service!

During my unfortunate event with Caliper Collision Poway, it took them 4 times to get a simple rear bumper job done properly. It was a simple bumper fix job, no quarter panel or trunk cover were involved. I had to leave my car in their shop for two weeks and kept postponing my plan for a family road trip. Initial repair, they left patches of dirt under the clear coat. When I asked them to fix it, they said "well we can do that or you can drive it away like this." Please respect your profession. 2nd time they did a quick sand down and repaint, left clear coat with fish scale like texture and dust under it. It looked like a cheap paint job one can get from craigslist. 3rd time They called me on my way to pick it up and said that it wasn't done well enough so they needed another couple days. 4th time they finally got it right. But at this point I can not say that I am satisfied with the experience because all the stress they caused me. I would give them one star, but I added one star for my contact person Vern. He was helpful and was always there to pick up my calls. Will not go back. read more

I had a very good experience with the Poway location last week. Stefano took the car in and got the estimate done right away. Repairs were estimated to take 8 days, they got it done in 5. My car looks perfect! Thanks Caliber! read more

Henry and Crystal are extremely helpful during the whole repair. The shop drove me from and back to my home which was great. The repair is wonderful, very professional. Strongly Recommended. read more

Over the holidays my vehicle was damaged in a mall parking lot and of course the person did not leave a note. Luckily my insurance suggested Caliber Collision in Poway because of how close it was to my home and I could not have been more happy with the whole process. From start to finish my repair was handled with the utmost professionalism. I was constantly updated about how my repair was progressing and they even allowed me to drop my rental car off at the shop when I picked up my car. The quality of the repair was as top notch as the service. I can 100% feel confident in referring friends and family to this Caliber repair facility!! read more

We have used Caliber Collision years ago when we had an accident so I naturally came back here. Someone side scraped my car while parking so there was a small scrape. I brought my car in there for a quote and Andrew came to do that for me. He was very professional yet very honest. He told me I probably could buff that off instead of spending money to repaint. He was spot on! Thank you Andrew for your professionalism and honesty! read more

Got into my first car accident and USAA & Caliber Collision made it a very simple process. Ray and Vern were very helpful and very professional. They got my vehicle done in a timely manner. Biggest concern I had was the paint matching. After getting my vehicle back, the paint on the quarter panel matched perfectly. I did have to bring my vehicle back to the shop to get the aftermarket fender replaced due to a manufacturer defect but Ray and Vern gladly replaced the fender with an OEM one and it only took about two business days to get it installed and painted. Highly recommend this place. read more

Caliber Collision - Before - Body Shops Near Me - Poway, California

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They do a great job and make sure you are completely satisfied, if not, they fix it no problem. I have used Caliber twice now and I trust them do a great job. read more

Not impressed at all!had a appointment at 3:00 and even got off work early.i arrived to the shop just for them to tell me they were at capacity and couldn't take my car till the next week.very unprofessional of them.i took my business to Fix Auto Poway and they took me without a appointment. read more

I have used other Caliber locations in the past and have had amazing experience. This review has to do specifically with this center and their customer service. I had joined my friend to have her car accessed and as I waited the front desk lady was always on her cell, which looks so unprofessional. Phone lines would ring 2-3 times with a bothered expression on her face as if she was awaiting for someone out back to pick up for her. I dont know how this company works or where they find unprofessionals like her. But I'm 100% positive her duties are to pick up phone lines, and if unavailable she should get assistance from her coworkers. As we still waited another lady stepped in through the door, not sure what her role was but she had to be high up there to make that girl answer calls on first rings and make herself look more productive. Other than that. I have nothing negative to say. My friends car came out looking good as new after repairs. Just a pitty how unprofessional that one individual looked. read more

I've called this place so many times trying to get my car repaired. Sent over appropriate information when asked, asking for confirmation and got no response. So I called to follow-up only to be put on hold and again told I would be called back by the end of day. End of day comes, no calls, no email. I called again the end of the next day and still no clear answers. Needless to say I will take my money elsewhere. Terrible customer service read more

I had a great experience with this place, specifically with Alberto, the one who handled the repairs of my car. He was professional, attentive and timely on his follow-ups. He spent the extra time needed to get the parts for my car that was hard to identify. It's hard to get good services nowadays. Alberto made my unfortunate accident seamless and without hassles. Highly recommend Alberto and this auto shop. read more

The people at Caliber Collision are exceptional. Krystal is a wonderful receptionist and Henry was really patient with me. Truly wonderful people! Full life warranty on the work, job was perfect AND they washed my car (the inside too). As a Mom, that is an amazing gift! Thank you so!!! read more

My daughter got into an accident on her way here to California. (Fortunately she and no one else was injured.) Our insurance company has worked with Caliber Collision. Vern was our contact person during the whole repair and kept in contact with my daughter who lives out-of-state. We were told two to two and half weeks. (We were in no hurry). It took less than two weeks and the car runs and looks better than ever. Service was great, and the bill was taken care by our deductible, and insurance. read more

The staff at Caliber Collision did an excellent job with my repair and car. They provided the fastest repair I've ever had and even touched up some extra scratches and dings as a courtesy. No other repair shop has done that for me before and I was very appreciative and impressed by that! The gentlemen that handled my estimate, Vern, was very knowledgeable and clear about how my car was going to be handled and specifically, what repairs were needed. If needed in the future, I will definitely return to this location. read more

Caliber Collision fixed my front bumper and they did a great job. The manager Raymond Felix is professional and takes care of his customers. I had to go back a couple of times and every time he would treat me with a smile and take care of my concerns. I would recommend them for any repairs and they want their clients to be happy at the end. read more

The not so great reviews for this place astound me - I literally just had the most pleasant experience with this place; a family member got hit in a parking lot recently and while the damage was on the minor side, it was definitely noticeable. Thankfully, the other party's insurer approved Calliber Collision in Poway; you would never know her car got hit. The customer service was fantastic and the woman at the front desk assisted with the rental car coordination. Just this afternoon the car was delivered to my work, the car was washed and the inside was detailed - I could not be happier with the repair and level of customer service. read more

I used Caliber Collision in Poway when I needed body work done on my car following an accident. Andrew was the first person that I dealt with when I called and he actually was my go-to guy throughout the entire process. I got updates via texts and the car was finished on the promised date of completion. I also got transportation provided at the beginning and the end of the repair(5 miles to my home). The car looks great and I would use them again without hesitation. read more

Delivered as promised, even a few days early. When a follow up problem occurred, they even picked up my car from my house, got it fixed at Toyota and delivered the car to me. I can't imagine better customer service. Kudos to both Ray and Andrew! read more

Caliber Collision did a wonderful job fixing a scrape on my minivan's sliding door. When I dropped the car off to have the work done I pointed out a few little door dings, and Vern (who had prepared my estimate and was very pleasant to deal with) had them all polished out at no additional charge. The work was done at the convenient new Poway location in less than the time estimated. Not only did they make the exterior look like new, but they also completely cleaned the inside - no more sand and Christmas tree pine needles! I highly recommend Caliber Collision. read more

Matt is awsome . My wife damaged the front bumper on a civic 2016. They got it fixed in 4 days including taking care of all the work that had to be done at Honda for changing a radar sensor. All additional work done at Honda was given to me at cost. And they managed to polish the whole car for free. Matt was really nice keeping me informed day by day in repair status. read more